About BPro

BPro is a cloud-based solution, which helps small businesses manage franchises distributed across multiple locations. Key features include white labeling, lead generation, employee engagement, KPI tracking, notifications and progress reporting.

The application lets franchisors streamline workflows of franchisees, monitor daily performance and calculate royalty fees. BPro helps owners compare the growth of franchisees based on factors such as conversion rates, sales, quotes, proposals and more. Additionally, its dashboard enables stakeholders to visualize the performance of franchisees and analyze the amount of revenue generated, work hours completed and customers acquired via graphical representations.

BPro offers integration with multiple third-party...


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Supported Operating System(s):

Web browser (OS agnostic)

77 Reviews of BPro

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(46)

46

4 stars

(20)

20

3 stars

(7)

7

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 77 results

November 2019

Cesar from You’ve got maids of South Bay

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Decent product but needs improvements

Pros

I like that it has an app based platform that allows our staff to access jobs and client information. Easy to access and easy to use.

Cons

Don’t like the notifications feature and the lack of an auto batch credit card processing feature like other softwares.

Reasons for Choosing BPro

I didn’t I was forced but I preferred work wave

Response from The Better Software Company

Replied November 2019

Hi Cesar! Thanks for your feedback! We love hearing that you find our system easy to use and access. Let us know if we can assist in setting up your system notifications. We have some nice updates to our payment processing coming that should provide some additional convenient options for our users. Thanks again and all the best!

November 2019

Kristy from milliCare by Corporate Flooring Solutions

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

November 2019

A small time sacrifice for a large time gain

The staff with Better Software are always very helpful, responsive and creative. They have helped mold the product to better serve our needs as adjustments were needed.

Pros

This software is very robust and complex. If you have a lot of details that need to be stored about the clients/customers, this is the product you need. Once a thorough understanding of the functionality is achieved and in use, this is product that can work for you.

Cons

The mobile version is not stable and is the part I struggle with the most. I have staff out in the field that need to access to details but often times they are not able to even get the app to properly load.

Response from The Better Software Company

Replied November 2019

Thanks for taking time out of your busy schedule to write us a review Kristy! We are glad that you have a great experience with the product and find our staff helpful, responsive and creative. I am sorry your staff are having some difficulty with our mobile version. Please feel free to chat in the next time, if this difficulty re-occurs so that we can resolve the specific challenge.

November 2019

Todd from Decor Options

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2019

Just my opinion

I have very mixed feelings about Good Shuffle. aspects I love about it and aspects that create a bunch more work for me. But because the price is about half of Caterease my previous software I struggle through. Adjust these few items and it will be a much more user friendly program.

Pros

The Software does a great job of Tracking inventory and when it is out plus it is easy to see jobs of the week.

Cons

I have several items I do not like about the Software. Don't ask if you don't want to know! -Projects Screen - If you have more than 8 jobs in you are currently working on (Not been paid, Future Jobs, Quotes not closed yet), which I hope everyone has more than 8. if you have need to scroll to the right or if you want to know what column you are looking at below the 8th job you have to scroll to the bottom the move to the right and then return to where you were working. Hopefully you remember what job you were on or the phone didn't ring so you can finish what you are working on. The new things they are working on are great but I know a little about programming and the ability to see the slider in an attribute that could likely be changed in less than an hours of work. -Cash Basis while i realize you are not account software you do interact with it especially in Reporting sales. and Tax Reports. I am not 100% sure as I am not an accountant but the way i was trained by tax people and accountant for a Cash Basis Accounting when there is a Deposit it is NOT SALES and Not Taxable until the project has been delivered. So if someone pre pays for linens I can not take the money as sales until I deliver the Project it is a Liability not Sales. So when there are Deposits for jobs that have Sales Tax (Most of mine do not because it is a Resale Exemption) you enter into unearned income where it sits until you deliver the job. Sometimes it is a Year later .

November 2019

Keith from Source One Rentals

Company Size: 2-10 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great rental software for the money

Great customer service, and many positive updates in the 2+ years we've been part of their program. Definitely a step up in most regards from the desktop-based software we used before. I regularly provided "wish list" items and gripes the first year when the software was pretty new and they implemented many of my suggestions, which as a user makes me feel validated.

Pros

It's affordable and comes with most of the functionality you would need/expect to run a rental business (ours is a corporate AV company). Contact data as well as order history and billing is all done from one software, plus it's in the cloud, so it's accessible anywhere. The chat support is pretty good, and if you miss them out of office hours you will probably have a response when you get to work the next morning.

Cons

Customization/personalization is limited. For example, there is a pretty rigid order/invoice layout that allows you to move a couple blocks of text around but you can't make wholesale changes to "make it your own." The various reports have become more useful over time and generally cover all the basics (most of the data can be spit out via at least one of the built-in reports), but you can't create and save your own reports. For example, I run an Opportunity Report every month to track sales. It would be nice if I could format that report so it spits out just the 6 columns I want to look at in the order I want to see them, rather than exporting to Excel and reordering it every month.

Response from The Better Software Company

Replied November 2019

Keith, thank you for your review and feedback, as I am sure you know how important this is to us. We pride ourselves the support we provide and our ever-growing features, we are so glad they are benefiting your business and you're loving our continuous upgrades! We also encourage you to utilize the "save applied filter" feature within the majority of our reports, this will allow you to save your prefered filters and time next time you need to pull this identical report. Thanks again for taking the time to write us a review, we know how busy you are growing your business. We are so happy to be a part of your companies journey!

November 2019

Deborah from Riverhood Rentals

Company Size: 2-10 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2019

Helpful Tool to streamline equipment rental business

Our overall experience with Better Software was good. We had wanted to fully understand the software a bit better and use it to it's full potential. We offered to either fly to their headquarters or fly someone in to train our staff and I didn't understand why they couldn't accomodate this request but at the time we decided to switch over it seemed that they may have had some turnover. Nonetheless - the software suited our needs during the time that we used it. Like most start up software companies they were always pushing new updates and features so I'm sure they offer more now then they did when we were a customer.

Pros

I liked the interface and ease of use with the Better Software. Also their customer service was always quick to respond and super helpful.

Cons

We ultimately ended up switching to a software that included payment within the software - while Better Software offered to integrate with Quickbooks we wanted a payment module within our software and the ability to send clients a link to make payment from their end.

Reasons for Choosing BPro

The customer service and interface

Response from The Better Software Company

Replied November 2019

Hi Deborah! Thank you for your review and feedback. It's awesome to hear that you enjoyed our software and support. You might be happy to know that we do have some excellent payment processing updates in the works which will be including the ability for clients to pay their invoices via a payment link. We'd love the opportunity to work with you again. We do have some great new features now and on the way. Please feel free to reach out to us if you would like to learn more about our current offerings.