About Better

BPro is a cloud-based solution, which helps small businesses manage franchises distributed across multiple locations. Key features include white labeling, lead generation, employee engagement, KPI tracking, notifications and progress reporting.

The application lets franchisors streamline workflows of franchisees, monitor daily performance and calculate royalty fees. BPro helps owners compare the growth of franchisees based on factors such as conversion rates, sales, quotes, proposals and more. Additionally, its dashboard enables stakeholders to visualize the performance of franchisees and analyze the amount of revenue generated, work hours completed and customers acquired via graphical representations.

BPro offers integra...


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Supported Operating System(s):

Web browser (OS agnostic)

78 Reviews of Better

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(46)

46

4 stars

(20)

20

3 stars

(8)

8

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 78 results

November 2019

Cesar from You’ve got maids of South Bay

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Decent product but needs improvements

Pros

I like that it has an app based platform that allows our staff to access jobs and client information. Easy to access and easy to use.

Cons

Don’t like the notifications feature and the lack of an auto batch credit card processing feature like other softwares.

Reasons for Choosing Better

I didn’t I was forced but I preferred work wave

Reasons for Switching to Better

I was forced by oye franchisor

Response from The Better Software Company

Replied November 2019

Hi Cesar! Thanks for your feedback! We love hearing that you find our system easy to use and access. Let us know if we can assist in setting up your system notifications. We have some nice updates to our payment processing coming that should provide some additional convenient options for our users. Thanks again and all the best!

November 2019

Kristy from milliCare by Corporate Flooring Solutions

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

November 2019

A small time sacrifice for a large time gain

The staff with Better Software are always very helpful, responsive and creative. They have helped mold the product to better serve our needs as adjustments were needed.

Pros

This software is very robust and complex. If you have a lot of details that need to be stored about the clients/customers, this is the product you need. Once a thorough understanding of the functionality is achieved and in use, this is product that can work for you.

Cons

The mobile version is not stable and is the part I struggle with the most. I have staff out in the field that need to access to details but often times they are not able to even get the app to properly load.

Reasons for Switching to Better

Housecall Pro was not supported by our franchise network. It also did not offer as much functionality as our product from Better Software.

Response from The Better Software Company

Replied November 2019

Thanks for taking time out of your busy schedule to write us a review Kristy! We are glad that you have a great experience with the product and find our staff helpful, responsive and creative. I am sorry your staff are having some difficulty with our mobile version. Please feel free to chat in the next time, if this difficulty re-occurs so that we can resolve the specific challenge.

November 2019

Chanda from Window Genie

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

November 2019

BPro

Over all I think there is a great amount of potential for BPRO, and I hope as future updates are released we will see some of these things addressed.

Pros

When it comes to customer support I couldn't ask for anything better. Official and the team are ALWAYS there to help me with any issues and fix mistakes that happen. I never have to wait or deal with an automated system, and the IM support in fantastic. For the basic features BPRO does when it needs to do. Moving beyond basic scheduling is when it becomes tricky.

Cons

Outise of the calendar feature, the software is not user friendly. The automated emails have been difficult to set up, there are limited triggers to start the email campaigns and the fact that you have to go through so many steps to get to what you want can be frustrating. The Actual Email campaigns are a good thought but there is a very limited scope to what you can utilize. Our previous software had the ability to create a list of "floating" jobs that were not a hard scheduled time and could be completed whenever we were in the area, which is something we miss. I find that I have a ton of sticky notes on my desk with names of these customers because I lose track of who is a hard schedule and who isn't. The recurring jobs is a pain in the but. There is No way to recognize what is a job that is SUPPOSED to be scheduled (i.e. customers that want cleanings in april and october require you to schedule them for actual days and times and assign to specific assets). This makes is difficult to see which have been confirmed and which jobs are one that need to be set up. Finding the specific information you need in some of the reports can be difficult as well. I often find myself pulling multiple reports and importing information into excel so I can get everything I need in one place. This is time consuming and often inaccurate, as it is easy to miss things when you are having to do it this way.

Reasons for Switching to Better

Corporate Decision

November 2019

Keith from Source One Rentals

Company Size: 2-10 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great rental software for the money

Great customer service, and many positive updates in the 2+ years we've been part of their program. Definitely a step up in most regards from the desktop-based software we used before. I regularly provided "wish list" items and gripes the first year when the software was pretty new and they implemented many of my suggestions, which as a user makes me feel validated.

Pros

It's affordable and comes with most of the functionality you would need/expect to run a rental business (ours is a corporate AV company). Contact data as well as order history and billing is all done from one software, plus it's in the cloud, so it's accessible anywhere. The chat support is pretty good, and if you miss them out of office hours you will probably have a response when you get to work the next morning.

Cons

Customization/personalization is limited. For example, there is a pretty rigid order/invoice layout that allows you to move a couple blocks of text around but you can't make wholesale changes to "make it your own." The various reports have become more useful over time and generally cover all the basics (most of the data can be spit out via at least one of the built-in reports), but you can't create and save your own reports. For example, I run an Opportunity Report every month to track sales. It would be nice if I could format that report so it spits out just the 6 columns I want to look at in the order I want to see them, rather than exporting to Excel and reordering it every month.

Reasons for Switching to Better

Ability to access data from the cloud

Response from The Better Software Company

Replied November 2019

Keith, thank you for your review and feedback, as I am sure you know how important this is to us. We pride ourselves the support we provide and our ever-growing features, we are so glad they are benefiting your business and you're loving our continuous upgrades! We also encourage you to utilize the "save applied filter" feature within the majority of our reports, this will allow you to save your prefered filters and time next time you need to pull this identical report. Thanks again for taking the time to write us a review, we know how busy you are growing your business. We are so happy to be a part of your companies journey!

November 2019

Deborah from Riverhood Rentals

Company Size: 2-10 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2019

Helpful Tool to streamline equipment rental business

Our overall experience with Better Software was good. We had wanted to fully understand the software a bit better and use it to it's full potential. We offered to either fly to their headquarters or fly someone in to train our staff and I didn't understand why they couldn't accomodate this request but at the time we decided to switch over it seemed that they may have had some turnover. Nonetheless - the software suited our needs during the time that we used it. Like most start up software companies they were always pushing new updates and features so I'm sure they offer more now then they did when we were a customer.

Pros

I liked the interface and ease of use with the Better Software. Also their customer service was always quick to respond and super helpful.

Cons

We ultimately ended up switching to a software that included payment within the software - while Better Software offered to integrate with Quickbooks we wanted a payment module within our software and the ability to send clients a link to make payment from their end.

Reasons for Choosing Better

The customer service and interface

Reasons for Switching to Better

The interface with The Better Software was much more user friendly and up to date with current technology trends.

Response from The Better Software Company

Replied November 2019

Hi Deborah! Thank you for your review and feedback. It's awesome to hear that you enjoyed our software and support. You might be happy to know that we do have some excellent payment processing updates in the works which will be including the ability for clients to pay their invoices via a payment link. We'd love the opportunity to work with you again. We do have some great new features now and on the way. Please feel free to reach out to us if you would like to learn more about our current offerings.