RazorSync vs ServiceTitan

RazorSync has 488 reviews and a rating of 4.32 / 5 stars vs ServiceTitan which has 193 reviews and a rating of 4.37 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.32 / 5 (488)
4.37 / 5 (193)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
September 15, 2022
August 29, 2022
Pros/Cons
  • Pros

  • Ease of use for our field technicians so we could count on them actually using the software. Integration with Quickbooks has been seamless.
  • Best part about the software is the ease of access with the app and website, it is accessible through many outlets which is nice.
  • Cons

  • Will admit some of our problems with system were employees not remembering how to operate system.
  • We have brought this issue up for years. When a user is deactivated their job history on work orders is lost.
  • Pros

  • I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go.
  • The scheduling and dispatching board and screens are easy to navigate and very helpful.
  • Cons

  • The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself.
  • Its just not what I needed for my business and customer service was horrible, multiple transfers stating that I had the wrong department and ended up bei g hung up on.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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