Agent.ai is a customer service application deployed across North America, the UK, South Africa, and Australia. The system offers both a standalone helpdesk and knowledge management solution. Agent.ai works with companies as large as WIX.com, Intel, and Accenture but also has the flexibility to scale down to fit small startups.
Agent.ai offers their users the ability to set up self-service portals allowing customers to access a knowledge base and FAQ to find the answers to their questions. In addition, Agent.ai gives their users the ability to create reward systems via in app currency to rewards their most loyal customers.
Agent.ai integrates with various customer service applications like Slack, Facebook Messenger, Zendesk, and Skype to offer integrated solutions. Users also have access to multiple dashboards to view customer service analytics. Agent.ai offers suggested customer responses to streamline agent communication and easily facilitate 24/7 customer support. It pulls from the company knowledge base, FAQs, previous customer and agent interactions, and support ticket resolutions information.