--- title: "Amazon WorkSpaces Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Amazon WorkSpaces. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Amazon WorkSpaces is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/amazon-workspaces-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [Amazon WorkSpaces](https://www.softwareadvice.com/help-desk/amazon-workspaces-profile/) / Amazon WorkSpaces Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/amazon-workspaces-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/amazon-workspaces-profile/alternatives/) # Amazon WorkSpaces User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 32 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 17 reviews (53%) - 4 stars: 10 reviews (31%) - 3 stars: 3 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (6%) ### Most mentioned pros - I love this software for it's high security level it provides, making it very secured to access desktop applications and other features - Amazon's uniquely assigned registration codes to each customer and restrictive access to designated user only makes it a more secure remote desktop tool. - We use it with both a thin client and a personal computer in our household and find it easy to use and access with both. ### Most mentioned cons - Some brands tend to be fake or be over priced ## Amazon WorkSpaces customer reviews Showing reviews 1-25 of 32 (page 1). ### Just like your local Machine - Overall rating: 5/5 - Reviewer: Mohammad Sami U. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like I said, these workspaces feels like I'm using a machine that is located near me, and using it was just like my personal computer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using workspaces for about 2 months now and not for a moment I felt like it was a machine in the cloud, I loved it! I can manage it from the console I can stop and restart it plus latency is zero everything is just like my local machine #### Cons There is a catch, if user is not responding to the machine for about 48 hours, it will disconnect other than that everything is awesome --- ### An honest review of Amazon Workspaces for Customer Service Representatives - Overall rating: 5/5 - Reviewer: Thea R. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At first it is weird using this domain especially that it imitates a seperate device from your own laptop or pc. It has a tool bar, it's own settings and file management system. Its like a seperate laptop but from the same device. It is helpful and convenient for people who multi-task and wants to protect their workplace files, tools and transactions without it being mixed or leaked from your personal computer's software and domain. #### Cons An area of improvement for this platform is that it needs to set how many users can log in at the same time, because due to crowding it has a tendency to perform slowly. A visibility of the admin to the number of users online pero domain will be a great advantage. --- ### Lockdown lifesaver - Overall rating: 3/5 - Reviewer: Shirley C. - Verified reviewer: Yes - Industry: Media Production - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend this to individuals and teams working remotely or by hybrid working. You can access your usual tools and systems, so don't have to make excuses for not being in the office to solve problems. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I like that it gives me access to the software I used at my desk in the office, but remotely. I look after a large and busy team, and need to have the tools at my disposal to assist them efficiently. Amazon Workspaces allows me to login on any machine, safely and securely, and have access to my work quickly from any location. #### Cons It sometimes disconnects randomly or gets slow in the evenings. --- ### Review for Amazon Workspace based on daily use - Overall rating: 4/5 - Reviewer: Montu G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quick, Secure, Reliable, Use Friendly, Quick Installation makes it the most loved remote desktop tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Amazon Workspaces is fantastic for us as we need a reliable Desktop computer from anywhere. Amazon's uniquely assigned registration codes to each customer and restrictive access to designated user only makes it a more secure remote desktop tool. Our onshore client connects securely and quickly and it holds very less data, enough to be used on extremely old computers. Apart from this, security, network access, restricted permissions, this all features are easy to control from AWS. Customer support is usually good and in a quick manner. #### Cons Sometimes, it disconnects randomly or gets slow in the prime time, makes us to loose our productive hours. The lag time in access sometime annoying. --- ### Excellent remote work product. - Overall rating: 5/5 - Reviewer: Rebecca W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using it since early 2020 and so far it has been incredibly reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use. We use it with both a thin client and a personal computer in our household and find it easy to use and access with both. #### Cons So far I haven't found anything. It rarely malfunctions and when it does it is only a matter of minutes before it is up and running again. #### Reasons for switching to Amazon WorkSpaces The other product wasn't as dependable, and when the pandemic hit we needed something that wouldn't go down or have constant issues due to moving to a completely remote work environment. --- ### Best Work From Home Remote Tool - Overall rating: 4/5 - Reviewer: Liberato S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Overall it was an amazing experience! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros So far this is the best virtual desktop for me. It was easy to use and we can let our users to work anytime and anywhere in the world. With just a few clicks our users can work remotely and securely. We can also customized the applications that our user need based on their work or department. #### Cons With awesome features comes with a great price. It was a bit too pricey compared to other remote desktop tool but I guess it is just fair specially when it has the latest and most secured features that a remote tool can offer nowadays. So why think of the price if you can benefit more from it. --- ### Best Remote Desktop management tool - Overall rating: 4/5 - Reviewer: Sandeep R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall its the best that runs smoothly without having consuming too much of RAM. It is must have tool especially during this work from home period. It works seamlessly in day to day usage. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is easy to use. It has clean and simple user interface. It works on almost every desktop operating system. We can access it from anywhere with ease. It has two step verification system that allows us to safely login without the fear of getting hacked. Verification is always sent to mail every time we login so that its safe and at the same easy to use. It doesn't take up so much memory while running. #### Cons It doesn't work properly with slow internet connection. It gets disconnected automatically sometimes when there is even slight fluctuations in internet. Sometimes the verification mail doesn't get sent when we try to login. macOS client is slow compared to windows client. --- ### Love AWS - Overall rating: 5/5 - Reviewer: Dawn B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have a very good work experience with AWS. It is easy to get into and out of quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of accessing a remote system and getting all of the information I need. #### Cons Sometimes it is unavailable but that is very rare. --- ### Good For Remote Work - Overall rating: 5/5 - Reviewer: Briana M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the product is good to have for security and protection of remote work computers. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that it is customizable so that you can monitor your employees from home and not have to worry about outside security threats to the desktops. #### Cons I think the software should have come with automatic updating. If a user did not see the notice to update, the desktop would not function properly and make the entire computer run slow even if hooked to the fastest of hardwired internet. --- ### Be Ready for Technical Issues - Overall rating: 3/5 - Reviewer: Chandra S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros We use this so our remote employees are able to access the programs they need to do their job. It does work for what we need it for and provides access in one central location. #### Cons This software often crashes and we spend a lot of time trying to fix issues so our employees can connect and able to perform work. --- ### Workspaces als VM - Overall rating: 5/5 - Reviewer: Cem K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Einfach zu bedienen, Desktop im Desktop. Vereinfacht viele Sachen für die man besondere Zugriffsrechte etc benötigen muss und ebenfalls gut bei Reisen #### Cons Mehr Designs bzw Änderungsmöglichleiten, und eventuell die Geschwindigkeit --- ### Amazon Chime: On-Demand Service for Streamlined Collaborations - Overall rating: 4/5 - Reviewer: Shubham J. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IT is a reliable, on-demand service that can be accessed anytime. The key advantage is that with just a few configurations, our real work environment gets quickly provisioned. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The built-in service, Amazon Chime, enables seamless work collaboration without the need for third-party apps. moreover "Honey code" appears to be a valuable feature due to its low-code requirements, although we did not utilize it. Instead, we rely on Work Link for our homegrown application. #### Cons The service occasionally experiences slowdowns, but it is difficult to determine whether this is due to network speed or computational inefficiency. Additionally, there is no provision for a shared user concept. --- ### A cloud computer, but simple and dynamic - Overall rating: 5/5 - Reviewer: Han A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have absolutely 0 complaints about the software it's rare yet I'm very pleased to say it this software is way above most other cloud software and it's hard to believe how easy and accessible it is. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jesus, what's not to love about this software? (the price, the price can get high depending on your team) Still worth every penny say you need to leave somewhere and forgot your computer. That means you either go back or accept your internet defeat scrambling to get done what you can. Yea not anymore, this cloud software is so light almost any computer can run it, and to top it off any work-related files you have can be accessed as long as you download workspace all you need is a login and confirmation and done. I could probably go another few pages into how it has permissions, team coordination, easy management etc etc but really try it out. #### Cons I'll say the price can be a little rough but it's very well worth what you are paying for. When it comes to software I think [SENSITIVE CONTENT HIDDEN] knows very well what he's doing. --- ### Buggy client software that frequently and intermittently fails to connect - Overall rating: 1/5 - Reviewer: Dave A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Extremely poor.- continual intermittently desktop display issues- very poor audio when attending teams meetings (need to email meeting invite to my local account and attend meetings as an "external" party which confuses people)- No file transfer from remote desktop to local- Linux client and Web Clients give authentication failure, need to use MacOS or Windows only despite the websites claims (misleading information)- Support don't address issues even when calls have been logged for months, and end user is not able to contact support directly (non-existant support) #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros If it worked as it's supposed to it would be a great way to provide a remote desktop for external contractors such as myself. It's a pity it doesn't work reliably #### Cons The AWS Workspaces client is buggy, it frequently and intermittently fails to connect, or will connect but instead of showing the desktop shows a white screen the size of the remote desktop, my client has had a call logged with AWS for months to fix this issue, and despite 2-3 client versions being released this issue continues to plague their service. --- ### Great product for RDP Sessions - Overall rating: 5/5 - Reviewer: Shawn C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive, can be a bit tricky to understand all the layers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ability to use for remote work and security. #### Cons Tech support via Amazon is lacking. We use CDW for 3rd party support. #### Reasons for choosing Amazon WorkSpaces Broader network options and resources. --- ### Best remote desktop service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered using it for around 2 years, not seen any issues, it works very smoothly, feel like using my own laptop or computer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is like our normal desktop, we can simply sign in with our credentials and that's it. it is fast and easy to deploy, with no need for physical hardware. It also reduces cost. #### Cons Amazon workspace needs a stable internet connection which sometimes creates a little bit of a problem. --- ### Amazing software for secure environment and remote work. - Overall rating: 4/5 - Reviewer: Shivam V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The software is very secure for the company to use and has easy to understand functionality, is better option than many competitors in market and is total value for money. I use it on daily bases and its very easy to use and the software keeps on updating by latest updates. #### Cons Sometimes the servers are little bit laggy which leads to delay in login to AWS environment which eventually leads to delay in work. --- ### Amazon Workspace for VDIs - Overall rating: 3/5 - Reviewer: Swati P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros 1. Fairly priced at competitive rates 2. Ease of use - login #### Cons 1. Workspace starts to get slow even on a stable internet connection 2. Takes a lot of time to inital login 3. Disconnects suddenly at times --- ### Making Remote Work COnvenient - Overall rating: 4/5 - Reviewer: Aman K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Overall I am satisfied with it as it makes my remote work convenient and provides me with opportunity to work from anywhere. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It provides a great setup for working remotely and that too without compromising on any tool or feature. All the tools are well supported in workspace and can be easily used for working remotely. #### Cons The only con i feel is that the workspace lags a bit and that kind of slows down, but rest all it works fine. --- ### amazon work space similar to horizon or vdi - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered ease to use decreases patching and upgrades on infra #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use no infrastructure necessary.no need of purchase of hardware no need to rack and stack windows vmware license storage every thing will be taken care by amazon #### Cons support .we will not have direct contact need to schedule a meeting for troubleshooting issues #### Reasons for choosing Amazon WorkSpaces vm vdi ,citrix,horizon --- ### Setup Remote Desktops for the clients - Overall rating: 4/5 - Reviewer: Ankit G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. It can easily setup remote desktops on the client machines 2. It is pretty secured as it asks for multifactor authentication code everytime you login 3. Multiple instances of the multiple workspaces can be opened at a time 4. The workspace retains to its state even when the application is closed #### Cons 1. It lags at times, might be due to low internet connectivity 2. You need to repeatedly put multifactor authentication code if you mistakenly close the workspace application --- ### AWS WorkSpaces - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would recommend AWS WorkSpaces to any company looing to explore cloud computing options. I look at AWS as a supplemental way for our users to access the software they need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I enjoy the fact that our end-users can connect to their secure desktop WorkSpace from Chromebooks, Windows devices, Mac's and tablets. The critical applications that are needed are always a few clicks away accessible in the cloud. #### Cons Learning some of the AWS terminology can be confusing and the interface used to create WorkSpaces can be a bit clunky. Performance and connectivity issues sometimes get in the way of having a clean session. --- ### Amazon - Overall rating: 5/5 - Reviewer: Gabriela d. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Resolvo todos os problemas com apenas um clic. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super fácil o acesso, tudo muito bem desenvolvido. #### Cons Gosto de tudo nesse software é realmente impactante. --- ### Reusable virtual desktops for remote work - Overall rating: 5/5 - Reviewer: Bogdan C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered It works, desktops are fast to build and you can choose very powerful options for heavy workloads when needed, paying just what you use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I'm on the go I can run large Windows workloads that I wouldn't be able to run using my MacBook, with great connectivity in the WorkSpace but using very little bandwidth. This is pretty important when doing remote work from places with low connectivity #### Cons I would've loved to be able to use Microsoft Remote Desktop directly --- ### Amazon RV - Overall rating: 4/5 - Reviewer: Tanirah C. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that I can use this on a laptop and desktop #### Cons The internet speed for this could be a little bit more faster ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/amazon-workspaces-profile/reviews/?page=2) --- Amazon WorkSpaces Reviews, Pros and Cons - 2026 Software Advice