Back is a collaboration and process automation management solution that helps internal service and business operations teams manage workplace requests via a centralized platform. The application enables employees to get help or information and communicate with executives handling the questions. Back integrates with various communication channels such as Slack, email clients and more, assisting employees with submitting help requests. Managers can track the time spent by teams to resolve requests and identify trends to improve internal workflows. Designed for HR, IT, office or travel management teams, Back is a centralized workflow platform that helps manage and respond to requests and collaborate with teams across the organization. It sends automated replies t...
$30.00 per month
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Most Helpful Reviews for Back
Financial Services, 201-500 employees
Used daily for less than 6 months
Review Source: Capterra
EASE OF USE
VALUE FOR MONEY
Reviewed May 2020
Back is an easy to use ticketing tool
It’s been very good. It was easy to setup and has given us one simple way for users to submit their request (usin Slack) and alliws us to keep track of what has happened and what we need to do.PROS
Easy to use and setup, Easy for end users to submit tickets, easy communication through the ticket. Promising featuresCONS
Still lacking some funcionality, mainly in reporting, export of ticket data.