It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research.

The "timeline view" for latest content and news. It allows sales to have a quick refresh of the latest developments in the business.

The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool

It is a nice platform. Sometimes it is hard to follow. Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically. Keep the updates to a minimum, and don't change just for the sake of change to refresh. Keep the controls simple and in the same place. Eliminate the need for a new learning curve every time something changes. The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday! Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did. Change for the sake of change is not a positive thing for every day users. The updates are too frequent and clumsy.

The search tool, and how it brings up all related material to peruse.

Constant little adjustments in the editing and viewing field confuses daily operations. It loses it intuitiveness and speed and ease of use.

Not much

I can't say because I find the site cumbersome to use.

It is very discombobulated in terms of being able to find an item or article. Articles show up helter skelter in most cases An alphabetical listing would make much more sense. In our site, the most recent articles appear first, which is nice but a lot of what is in our Bloomfire account if for reference purposes. There should be an optional way to view articles--1) the current way things show up and 2) an alphabetized listing

The customer service is the best I've ever had from any company.

All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.

There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.

Like most software, there is room for improvement but this definitely gets the job done and features a sleek, clean look that all can easily enjoy and navigate.

Easy to navigate and clean look

The search ability and lacking ability to post to different communities from one spot - having to repost the same content across several communities with different categories and tags is cumbersome. I'd like to post from one place with different selections for each community rather than 3 different posts.

Hello, I am a team leader for a support function and added myself so far 66 articles to Bloomfire. What I like about the tool is that we can quickly lookup articles, also I can use tags and categorise to make search more efficient and adequate. What I also like is that I can combine articles in series and can easily add comments and flag articles that require reviewing. Also another positive thing is that when composing an article it is saved as a draft, just like with google docs etc. so you do not have to worry your work will be lost. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. The downside is there aren't many editing options. You can't select font or particular font size. Also when you have tables it's difficult to add them directly into the content, instead you would have to create an excel file and embed it especially when your tables are large or long. Also what I don't like is the enter button creates a new paragraph rather than breaking line, when I want to insert a line break I need to edit the HTML of the content (at least there is HTML editor which sometimes is faster for me to use as I can quicker configure tags and manage the content). Perhaps Bloomfire wanted to limit the way articles are edited to make them look cohesive, still, i'd prefer to have more editing options but overall it's a good tool to efficiently share knowledge and other information in your company.

- ease of use - tags and categories - comments - possibility to save as drafts - Salesforce integration

- limited editing options

This software helped us get company info in one place and easily searchable.

The search functionality is what makes this software most valuable. While it gives you the ability to organize material in many different ways, the ability to do a keyword search and find what you are looking for quickly is key.

My least favorite thing about this software is the text editing capabilities. You are really limited format-wise when you are trying to create posts.

We use bloom fire as a knowledge base.

Ease of use for users searching for products and information. Easy for users to upload information.

Nothing I can think of other than I wish it had more opportunity to download some things

Our company shares lots of information across several platforms. Bloomfire has helped my company centralize important documents in one place so that it's easy for all employees to look for what they need.

It is user friendly, very simple to use and makes looking for information so fun and easy! I really like the Q&A section as well as the fact that you can follow specific teams / posts for future reference. My company uses both Dropbox and Bloomfire. Bloomfire is definitely the way to go!

I'd like to be able to share certain documents with specific teams and I'm not sure it is a feature at the moment.

Bloomfire is so amazing because its such a great product to have! Its literally the main source of knowledge for just about any question you could come up with for my company!

Bloomfire is great for obtaining all the knowledge your company needs to know! It is such a huge help to keep everyone informed and up to date on all product information!!

I wish bloomfire had a better filtering process. Sometimes the way you ask it a question, hinders you from finding the answer.

I've been with JH since the onset of the portal. First season was hopeless. Second season was better, but not enough info was there. Now, lots of info, but can't find it in a timely manner.

This has a lot of potential as an info and help station for our tax preparers. It is much improved from previous years in terms of content.

The search engine leaves a lot to be desired. There is a very generous amount of info on the portal now, but trying to find specific items is tough. Perhaps a category list might be helpful so if we are looking for tax info, policy, software, job aids, marketing, etc there would be a starting place. Titles of the entries do not help to find specifics and one can spend hours looking for info when we have a client sitting in front of us and we only have minutes to come with a solution.

This software makes it so easy to find content and more importantly, to direct clients to the content they need. It is also nice to have all collateral exist in one location. I feel like this platform is allowing us to break down the information silos that exist in our company. I highly recommend this product.

The search feature is really powerful, and continues to get smarter with use. I also really like the categorization feature, it makes finding what you are looking for very easy.

There is no foreseeable way to download content onto an iPad Pro. Several of our clients are now using the iPad Pro and are struggling to use Bloomfire on their devices.

We use this software daily to organize our content, as well as to communicate any new program or product additions/changes to our our franchisees.

The organization of being able to group items into series. It's so easy to maneuver and find things, based off the tag and search feature.

we are trying to franchise another company, and its in the early stages of development. Since we don't have any franchisees yet, the price is too much to invest in this software. So it would be great if smaller packages were available for companies such as this.

I have had some good and bad experience with this product, my company uses it for our clients and most of the are tech savvy so its pretty easy to use for them. The only negative impact was when we merged 2 different sites into one, all of the old outdated articles appeared at the top of the lists and buried all new relevant articles.

Ease of use Great for small community

Some glitches Support could be better

I use Bloomfire every day. I keep training documents, desk level procedures and the forms our office uses in Bloomfire. It is a very easy software to use, and it fosters collaboration between our different teams.

Easy to load documents, pictures, videos or whatever we need to reference.

Sometimes the posts have trouble saving & we have to retrieve them and post again.