# Consol CM/Helpdesk Software Reviews, Demo & Pricing - 2026

> Review of Consol CM/Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/help-desk/consol-cm-helpdesk-profile

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Consol CM/Helpdesk

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Overview

# Consol CM/Helpdesk 2026: Benefits, Features & Pricing

Wondering if Consol CM/Helpdesk is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    

## Overview

Consol CM/Helpdesk

5.0

[(2)](https://www.softwareadvice.com/help-desk/consol-cm-helpdesk-profile/#reviews)

Pricing

Starting at €19.00 per month

### About Consol CM/Helpdesk

ConSol CM / Helpdesk is a powerful helpdesk solution that enables organizations to manage IT support, incidents, and service requests efficiently through a centralized platform. By bringing all communication channels together, it ensures that support teams can process requests quickly, transparently, and in a structured way.

With ConSol CM / Helpdesk, companies can provide a user-friendly self-service portal where customers and employees can create support tickets, track their status, and access announcements, updates, and solution articles. This reduces the workload for support teams while empowering users to find answers and solutions independently.

Incoming requests from email, online forms, or portals are automatically converted into tickets and routed to the appropriate agents. Intelligent ticket routing and workflow automation ensure that inquiries are forwarded to the right teams and processed efficiently. Support staff can add subtasks, collaborate across teams, and use customizable approval workflows to manage complex processes and ensure consistent service delivery.

The system also includes powerful features such as full-text search, process modeling tools, and GDPR-co...

mpliant data handling, allowing organizations to design workflows that align with their internal requirements and compliance standards. Flexible configuration options make it easy to adapt processes, data structures, and workflows to specific business needs. For managers and team leads, integrated dashboards and reporting tools provide valuable insights into team performance, open and completed tickets, and overall service efficiency. This enables better decision-making, improved resource planning, and continuous optimization of support processes. With its flexible architecture, automation capabilities, and comprehensive service management features, ConSol CM / Helpdesk helps organizations deliver faster, more reliable support while maintaining full transparency and control over their service operations.

Wondering if Consol CM/Helpdesk is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

## Consol CM/Helpdesk User Interface

## Popular Consol CM/Helpdesk Alternatives

Main Product

Consol CM/Helpdesk

5.0

[(2)](https://www.softwareadvice.com/help-desk/consol-cm-helpdesk-profile/#reviews)

Ratings Breakdown

-   5.0Ease of use
-   4.0Value for money
-   4.50Customer support
-   4.50Functionality

Pricing

Starting at €19.00 per month

Get Price

Alternative Product

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.4

[(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Ratings Breakdown

-   4.33Ease of use
-   4.16Value for money
-   4.26Customer support
-   4.36Functionality

Pricing

Starting at $55.00 per month

Get Price

Alternative Product

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4.5

[(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/)

Ratings Breakdown

-   4.48Ease of use
-   4.41Value for money
-   4.49Customer support
-   4.35Functionality

Pricing

Starting at $19.00 per month

Get Price

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4.8

[(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews)

Ratings Breakdown

-   4.79Ease of use
-   4.66Value for money
-   4.66Customer support
-   4.66Functionality

Pricing

Starting at R$35.00 per month

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4.7

[(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Ratings Breakdown

-   4.57Ease of use
-   4.64Value for money
-   4.69Customer support
-   4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

Alternative Product

[Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/)

4.7

[(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/)

Ratings Breakdown

-   4.76Ease of use
-   4.72Value for money
-   4.64Customer support
-   4.50Functionality

Pricing

Starting at $109.00 per year

Get Price

## Consol CM/Helpdesk Pricing and Plans

Starting price: €19.00 per month

Free Trial

Free Version

Cloud - Named User Model

€59.00

per user, per month

Plan includes:

-   Integrated Dashboards
-   Workflow-based automation functions
-   Various data exchange formats available (e.g. Web services, Excel)
-   Full email integration
-   Individual role and rights concept
-   Knowledge base
-   GDPR-compliant – Encrypted data storage only in German data centers
-   Optional: additional test environment in the cloud
-   Data exchange via Internet (ETL)
-   Data exchange via CSV and Excel

Read More

Cloud - Concurrent User Model

€89.00

per user, per month

Plan includes:

-   Integrated Dashboards
-   Workflow-based automation functions
-   Various data exchange formats available (e.g. Web services, Excel)
-   Full email integration
-   Individual role and rights concept
-   Knowledge base
-   GDPR-compliant – Encrypted data storage only in German data centers
-   Optional: additional test environment in the cloud
-   Data exchange via Internet (ETL)
-   Data exchange via CSV and Excel

Read More

On-Premise Purchase – Named User Model

Pricing available upon request

Plan includes:

-   Integrated Dashboards
-   Workflow-based automation functions
-   Multiple data exchange formats supported (e.g., web services, Excel)
-   Full email integration
-   Custom roles and permissions
-   Knowledge base
-   Additionally: Free test system included with a valid maintenance contract
-   Data exchange via Internet (ETL)
-   Data exchange via CSV and Excel
-   Web interfaces (e.g. REST)

Read More

On-Premise Purchase – Concurrent User Model

Pricing available upon request

Plan includes:

-   Integrated Dashboards
-   Workflow-based automation functions
-   Multiple data exchange formats supported (e.g., web services, Excel)
-   Full email integration
-   Custom roles and permissions
-   Knowledge base
-   Additionally: Free test system included with a valid maintenance contract
-   Data exchange via Internet (ETL)
-   Data exchange via CSV and Excel
-   Web interfaces (e.g. REST)

Read More

On Premise for rent - Named User Model

€19.00

per user, per month

Plan includes:

-   Integrated Dashboards
-   Workflow-based automation functions
-   Various data exchange formats available (e.g. Web services, Excel)
-   Full email integration
-   Knowledge base
-   In addition: free test system when a maintenance contract is concluded
-   Data exchange via Internet (ETL)
-   Data exchange via CSV and Excel
-   Web interfaces (e.g. REST)
-   Preparation of subtasks (subtickets)

Read More

On Premise for rent - Concurrent User Model

€33.00

per user, per month

Plan includes:

-   Integrated Dashboards
-   Workflow-based automation functions
-   Various data exchange formats available (e.g. Web services, Excel)
-   Full email integration
-   Knowledge base
-   In addition: free test system when a maintenance contract is concluded
-   Data exchange via Internet (ETL)
-   Data exchange via CSV and Excel
-   Web interfaces (e.g. REST)
-   Preparation of subtasks (subtickets)

Read More

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Consol CM/Helpdesk Features

-   Popular features found in Help Desk
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Alerts/Escalation
    
    Automated Routing
    
    Collaboration Tools
    
    Macros/Templated Responses
    
    Multi-Channel Communication
    
    Real-Time Notifications
    
    Reporting/Analytics
    
    Self Service Portal
    
    Service Level Agreement (SLA) Management
    
    Workflow Management
    
-   More features of Consol CM/Helpdesk
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Change Management
    
    Chat/Messaging
    
    Customer Database
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Data Import/Export
    
    Email Templates
    
    Help Desk Management
    
    Knowledge Base Management
    
    Performance Metrics
    
    Prioritization
    
    Reporting & Statistics
    
    Support Ticket Management
    
    Support Ticket Tracking
    
    Surveys & Feedback
    
    Third-Party Integrations
    
    Ticket Management
    
    Workflow Automation
    

## Consol CM/Helpdesk Integrations

baramundi Management Suite

Integration rated undefined from -1 review

## Consol CM/Helpdesk User Reviews

Overall Rating

5.0

Ratings Breakdown

5

100%

4

0%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

5.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Have you used Consol CM/Helpdesk and would like to share your experience with others?

GS

Gregor S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Kundenzufriedenheit seit sehr vielen Jahren

5

Wir arbeiten bereits seit sehr vielen Jahren mit CoSol als Ticketsystem, was aufgrund unserer durchgehend positiven Erfahrung nie zur Disposition stand. ConSol hat sich stets als ein 100% zuverlässiges, stabiles sowie zentrales System für den gesamten Lifecyle aller Support Anliegen, Incidents und unserer Entwicklungszyklen sowie anderen Workflows fest etabliert. Der Consol-Support reagiert bei Fragen äußerst schnell, auch das Consulting hält engen Kontakt hinsichtlich neuer Entwicklungen und unterstützt bei Anforderungen mit umfassenden Analysen und Lösungen. Von uns ganz klar einen Daumen hoch!

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

Die Funktionalitäten sowie die Anpassbarkeit, z.B. auch der Workflows und die damit verbundenen Automatisierungen bieten unzählige Möglichkeiten, neue Verfahren zu etablieren und bestehende zu optimieren. Dadurch bietet ConSol große Potenziale Geschäftsprozesse effizienter zu gestalten. Außerdem ist ConSol sehr benutzerfreundlich und kann ohne großen Aufwand von allen Mitarbeitern\*innen sowie Anwendern auf Kundenseite schnell und intuitiv genutzt werden.Auch die Option, dass bestimmte administrative Tätigkeiten mittels CM/WAS schnell selbst und auch ohne großen Aufwand durchgeführt werden können, ist von großen Vorteil.

Cons:

Wir würden uns die Möglichkeit der Multifaktor Authentifizierung wünschen, sowie ggfs. eine "CoSol App". Vielleicht wird sich dies mit kommenden Entwicklungen umsetzen lassen.

Reasons for choosing Consol CM/Helpdesk

Für uns war damals die Anpassbarkeit sowie das Abbilden verschiedener Prozesse mittels Workflows ausschlaggebend.

Reasons for switching to Consol CM/Helpdesk

Das alte System war nicht annähernd mit dem Funktionsumfang, sowie den unzähligen Möglichkeiten das System auf unsere Prozesse und Anforderungen anzupassen, zu vergleichen.

Read More

IH

Ingo H.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Bemutzerfreundliches Tool von Anwendern für Anwender

5

Eine bereits vorbereitete Möglichkeit, zwischen diesem Tool und anderen ITSM-Tools am Markt Informationen auszutauschen, wäre hilfreich... und das sollte nach Möglichkeit nur noch über verständliche Konfiguration lösbar gemacht werden. Da muss auf allen Seiten noch sehr viel ausprogrammiert werden.

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

Es gibt eine Reihe von Funktionen, die dem Benutzer das Leben erleichtern. Die Suchfunktionen sind umfangreich und das Einbetten von Bildern ist nicht so umständlich wie ich es woanders bereits gesehen und erlebt habe. Über Sichtbarkeiten lässt sich eine Menge regeln... hier ist dann allerdings auch mehr einstell- und damit verstellbar als es dem einen oder anderen eventuell gut tut.

Cons:

Es gibt auch Teile, die nicht ganz so intuitiv sind und bei denen man dann eben suchen muss, bis man die richtige Sichtbarkeit konfiguriert hat.

Reasons for choosing Consol CM/Helpdesk

Wir hatten das Vorgängerprodukt und waren mit dem Funktionsumfang schon zufrieden. Der Umstieg auf CM6 war nun nochmal eine deutliche Verbesserung.

Read More

Showing 1 - 2 of 2 Reviews

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