About Consol CM/Helpdesk

Consol CM/Helpdesk is a cloud-based helpdesk solution that enables businesses to manage IT support, issues and incidents via a unified portal. It lets organizations establish a self-service portal to help customers create support tickets, track status, and view announcements, new and sample solutions.

Consol CM/Helpdesk allows enterprises to add subtasks to tickets, define custom approval workflows, and notify internal and external stakeholders about the status of issues via email. It offers various features like ticket routing, GDPR compliance, full-text search, process modelling tools and more. The system automatically converts queries received via online forms and email into tickets and assigns them to agents.

Consol CM/Helpdesk lets managers gain insi...

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