Review Highlights

Overall Rating

Name: Desk365
Rating: 4.9 (12 reviews)

(11)

(1)

(0)

Ease-of-use

4.8

Customer Support

4.9

Value for money

4.8

Functionality

4.6

"Teams integration is fantastic and has improved user interaction by at least 500. Tech team is notified in Teams when tickets come in."
"Have a good idea for a feature. You might see it in a month--seriously that's a realistic turn around a good feature add."
"I like that there is some sort of API integration which really helps with the processes we have established at our business so far."

"Lack of languages change on the agent portal. No attachment field to customize forms."
"Previously we've encountered some critical changes such as minimum ticket field and contact fields appear on user forms."

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