--- title: "Desk365 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Desk365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Desk365 is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/desk365-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Desk365](https://www.softwareadvice.com/help-desk/desk365-profile/) / Desk365 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/desk365-profile/) Reviews # Desk365 User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 12 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 11 reviews (92%) - 4 stars: 1 reviews (8%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Desk365 customer reviews Showing reviews 1-12 of 12 (page 1). ### Siphosethu Desk365 Review - Overall rating: 4/5 - Reviewer: Siphosethu M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to build in your own automations #### Cons The Reporting of desk 365 is very basically and could use a little more dynamic components #### Reasons for choosing Desk365 The building of desk365 is all user reliant #### Reasons for switching to Desk365 Better ticket management --- ### A very easy and complete platform! - Overall rating: 5/5 - Reviewer: Vitor M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered 10/10 tool! It was very simple setup. Excelent support from Kani. The trial is quite good to test all the features (it has a lot of them) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A lot of customization possibilities and very easy to understand and use. Very good support by the team of desk365 Fair price. Operability with Microsoft Teams almost 100% #### Cons Lack of languages change on the agent portal. No attachment field to customize forms No agent portal on teams. #### Reasons for choosing Desk365 No ticket limits, more functions, price x value. #### Reasons for switching to Desk365 Price and operability with Teams! Automation features and integration with microsoft tools. --- ### Desk 365---Integrated O365 Help Desk---Like it was designed by an IT professional - Overall rating: 5/5 - Reviewer: Ryan G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Most positive and seamless implementation I've ever had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It integrates with O365. New features (weekly!). Terrific (and I mean terrific) customer service. Have a good idea for a feature? You might see it in a month--seriously that's a realistic turn around a good feature add. They are sensitive and responsive to feedback. Very easy implementation, intuitive dashboard for agents and users--and it ties in tight with O365 and Teams. #### Cons I don't have any cons other than I wish we would have found it sooner. #### Reasons for switching to Desk365 Dated software, not intuitive, no O365 integration --- ### Desk365 review - Overall rating: 5/5 - Reviewer: Derek R. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. tracking issues for users #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of usability and updates are frequent. #### Cons the software does everything we need. Desk365 is quick on releasing updates for features. #### Reasons for choosing Desk365 Tikit did not have an updated roadmap, the interface was slow and it was more expensive. --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Nur Hafizah M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to use and configure due to the simple interface. In addition, it's also cheaper compared to other ticketing system in the market. Not the mention the amazing functions provided and the fast responses from Desk365 support team. The development team also very attentive to our request and suggestion. #### Cons Would be nice if you can notify us regarding some critical changes. Previously we've encountered some critical changes such as minimum ticket field and contact fields appear on user forms. #### Reasons for choosing Desk365 Affordable cost with suitable features for our company use --- ### Desk365 - A powerful helpdesk solution - Overall rating: 5/5 - Reviewer: Jon B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that there is some sort of API integration which really helps with the processes we have established at our business so far. I also love the teams integration as this is our primary source of communication. #### Cons I think the notifications and templates can be greatly improved. This was a strong suite in our last helpdesk and was the better part of it. Desk365 has come along way and I know they are working on these features. #### Reasons for choosing Desk365 We choose it because it was the best bang for your buck. You really do get a solid helpdesk platform compared to most in this price range. It was a no brainer. #### Reasons for switching to Desk365 too costly and lack of newer integrations like teams, mobile functionality, etc. --- ### Review for Desk365 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly.Easy to use.Admin configuration makes easy.As we are very much using MS teams, Desk365 is the best solution we got for IT support. #### Cons Some of the features are yet to be developed. --- ### Great Ticketing System - Overall rating: 5/5 - Reviewer: Michael R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. Desk365 support helped us implement it. They took our suggestions to make the product better and have implemented several of them. very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. Teams integration. Customer support. #### Cons There is nothing about this product I do not like. #### Reasons for switching to Desk365 Less expensive and better features --- ### The Helpdesksystem, everyone should know about - Overall rating: 5/5 - Reviewer: Mirko B. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Performance, Support, Easy-to-use.The Performance is incredible - one of the fastest Helpdeskyystems i have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It's self-explanatory. #### Cons We haven't experience anything we don't like. --- ### Desk365 an apt solution in the MSP support space - Overall rating: 5/5 - Reviewer: Balaji T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Awesome. The interface is smooth. Key features are elegantly presented on the dashboard. Customer service is prompt and flexible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The convenient placed dashboard makes the usage of the tool a breeze #### Cons Actionable reports are still work in progress #### Reasons for switching to Desk365 The user experience at Desk 365 is awesome --- ### Desk365 works with Teams! - Overall rating: 5/5 - Reviewer: Lonny L. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Desk365 staff is very interested in feedback. Many of our suggestions have become reality. Support requests are answered and resolved very quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well. Product is actively developed with new features rolling out regularly. #### Cons Would like to see a bit more power with Automation, however I have been told that our requests are on the roadmap. #### Reasons for switching to Desk365 Needed a more robust ticketing system. --- ### Great support - Overall rating: 5/5 - Reviewer: Jeroen H. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team. #### Cons The structuring of the agent groups makes it harder to use desk365 for multiple unreleated departments. #### Reasons for choosing Desk365 The low prize and ease of setup where the original arguments --- Desk365 Reviews, Pros and Cons - 2026 Software Advice