Performance, Support, Easy-to-use.The Performance is incredible - one of the fastest Helpdeskyystems i have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It's self-explanatory.

We haven't experience anything we don't like.

10/10 tool! It was very simple setup. Excelent support from Kani. The trial is quite good to test all the features (it has a lot of them)

A lot of customization possibilities and very easy to understand and use. Very good support by the team of desk365 Fair price. Operability with Microsoft Teams almost 100%

Lack of languages change on the agent portal. No attachment field to customize forms No agent portal on teams.

Being able to build in your own automations

The Reporting of desk 365 is very basically and could use a little more dynamic components

Most positive and seamless implementation I've ever had.

It integrates with O365. New features (weekly!). Terrific (and I mean terrific) customer service. Have a good idea for a feature? You might see it in a month--seriously that's a realistic turn around a good feature add. They are sensitive and responsive to feedback. Very easy implementation, intuitive dashboard for agents and users--and it ties in tight with O365 and Teams.

I don't have any cons other than I wish we would have found it sooner.

It's so easy to use and configure due to the simple interface. In addition, it's also cheaper compared to other ticketing system in the market. Not the mention the amazing functions provided and the fast responses from Desk365 support team. The development team also very attentive to our request and suggestion.

Would be nice if you can notify us regarding some critical changes. Previously we've encountered some critical changes such as minimum ticket field and contact fields appear on user forms.

tracking issues for users

Ease of usability and updates are frequent.

the software does everything we need. Desk365 is quick on releasing updates for features.

I like that there is some sort of API integration which really helps with the processes we have established at our business so far. I also love the teams integration as this is our primary source of communication.

I think the notifications and templates can be greatly improved. This was a strong suite in our last helpdesk and was the better part of it. Desk365 has come along way and I know they are working on these features.

Desk365 staff is very interested in feedback. Many of our suggestions have become reality. Support requests are answered and resolved very quickly.

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well. Product is actively developed with new features rolling out regularly.

Would like to see a bit more power with Automation, however I have been told that our requests are on the roadmap.

Excellent. Desk365 support helped us implement it. They took our suggestions to make the product better and have implemented several of them. very responsive.

The ease of use. Teams integration. Customer support.

There is nothing about this product I do not like.

Awesome. The interface is smooth. Key features are elegantly presented on the dashboard. Customer service is prompt and flexible.

The convenient placed dashboard makes the usage of the tool a breeze

Actionable reports are still work in progress

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

The structuring of the agent groups makes it harder to use desk365 for multiple unreleated departments.

User friendly.Easy to use.Admin configuration makes easy.As we are very much using MS teams, Desk365 is the best solution we got for IT support.

Some of the features are yet to be developed.