About DeskAlerts

DeskAlerts is a cloud-based and on-premise solution designed to help small to large enterprises send critical notifications to employees and clients across all corporate devices. It assists users with delivering predefined messages through pop-up notifications and by color-coding based on the level of emergency.

Features of DeskAlerts include customizable templates, multi-channel delivery, one-click alerts, messaging, virtual mapping and more. It comes with a questionnaire builder, which lets users share custom surveys or polls among staff members and receive immediate feedback to improve employee engagement. Additionally, it helps users utilize scrolling the ticker tool to display high-priority messages as headlines on computer screens.


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Windows 8, Windows 10

4 Reviews of DeskAlerts

Overall rating

4.75 / 5 stars

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April 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

April 2019

Great for company-wide alerts

DeskAlerts has been useful for me in sending IT messages about scheduled shutdowns or technical difficulties. This has been better than using email since our email software has been experiencing bugs, so DeskAlerts makes it so that people can see the alerts even with other technical problems.

Pros

I liked that I did not have to rely on an email system and the variety of different options for who to send messages to.

Cons

Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

June 2019

Bruno from CHU Saint-Pierre

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

DeskAlert for our hospital

Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.

Pros

The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations

Cons

Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly.

October 2018

Luc from Government of Canada

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2018

Works great.

Pros

Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems.

Cons

A few bugs here and there but they update often so you usually won't be dealing with them for long.

June 2019

Christian from Wilkinson Eyre Architects

Company Size: 201-500 employees

Industry: Architecture & Planning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

DeskAlerts In Action

DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.

Pros

The software is easy to use and fairly intuitive to navigate around

Cons

The interface looks a little dated compared to how most GUI's are built nowadays.