Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management.

The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository.

Device42’s password management module enables organizations to store and manage passwords in a centralized location.

The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations.



26 Reviews of Device42

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 26 reviews

August 2018

Ezra from Lume Technologies

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

D42 Review

We have been using spreadsheets for asset management. We are also spread across multiple Data Centers so it suits us well as far as building organization.

Pros

It is extremely thorough. It addresses all and more of the needs that I have come up with. It is also very well connected. All devices can be connected from the device down to the switch and router etc.

Cons

It does not have the flashiest interface I've ever seen, but it makes up for that in content.

August 2018

Jeff from Grubb Properties

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Great ITIL Software

It has improved our level of service and support to our end users because of the ease of finding information quickly.

Pros

One of the most comprehensive software packages I have used to track IP's, inventory, network and server information. Great search capabilities.

Cons

It took a little bit of a learning curve to figure out the best way to enter my data. Once I got that down it was OK.

August 2018

Dustin from Grubb Properties

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great product and service.

Pros

This product is awesome, and is available to be viewed from anywhere internal information/db can be updated. Absolutely love this product. And it's fast to access. Support team is top-notch!

Cons

There are no cons on this product other than going to version 15 requires another virtual machine. But that's minor.

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Best value DCIM with open API. Solid customer support.

Pros

For us, Device42 is really one of the best data center infrastructure management platform out there in terms of flexibility. It’s extensive RESTful API offers wonderful possibilities and has allowed us to integrate into our internal systems as well as a number of other areas in our organization including VMware vRealize Automation
It’s a highly accessible inventory and asset management application that offers a lot of functionality with minimal hassle and a reasonable cost. And the best part is it just keeps getting better with every iteration.

Cons

At the moment, bringing up connections on a single device or rack can be done easily without a hitch, but we’d like to see more of it in a much larger scale. Their customer support has been really good though in addressing all other issues and they promised to get back to us if this gets included in development.

August 2018

Paul from abas-USA

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great software, amazing support

It's great for keeping track of all inventory. This is exceptionally helpful with the number of leased devices we have as we have custom reporting alerting us when they are about to expire.

Pros

Very comprehensive software. Easy to run custom reporting that suits our environment. Able to attach documentation to assets. It does it's job exceptionally well. The support for any questions or issues we encounter is exceptionally good. I submitted a simple ticket via email and it was resolved within 10mins. Any ticket I've submitted for assistance was updated very quickly, and if the issue was more substantial, their techs would follow up consistently.

Cons

Backup options are a bit limited to use what is pre-configured. Would be great to be able to use a backup system like Datto, but we were able to work with the pre-configured solution.

June 2018

Dirk from Tessenderlo Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Great and versatile DCIM tool!

This software helps us streamlining processes and getting our documentation up to date.

Pros

Lots of functionalities are well packed together in a single tool. Buildings, rooms, racks, devices are nicely linked together and can give a visualization of all the components (Room overview, rack layout, ...)
We're using the datacenter inventory module and the centralized password database. It takes a while to get all information in the tool, but once it's in there, it can easily be retrieved or changed if ncessary.

Cons

RBAC could be improved
The update process could be simplified with automatic downloads and scheduled installations

June 2018

Marton from AGL

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Excellent support and feature rich product set.

.

Pros

Visualisation of Data Centre assets and agentless discovery
Highly responsive and technical support
Receptive to feedback on product enhancements

Cons

Some products not supported for discovery which can be accommodated in future releases.
Some products not supported for discovery which can be accommodated in future releases.

May 2018

Rob from Virtacore Systems, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Powerful and simple asset management for the data center

Automated inventory and asset management

Pros

The customer service is really top-notch. The software itself is easy to install and use, and it's very powerful. Compared to other inventory and asset management applications I've used, Device42 offers a lot more functionality and a lot less hassle. The engineers release an update every week or two, and these updates often contain substantial improvements. The product just keeps getting better and better with every iteration!

Cons

As powerful as it is, Device42 is still missing a few features that would be nice to have. Not all hardware is supported for automated discoveries. However, I'm confident that the D42 engineers are working on it!

May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

One of the best DCIM platforms out there with an API that allows great possibilities

This has become a tool to nearly everyone in the organization. It has allowed us to keep track of a very dynamic environment and ultimately improved user workflows. These types of benefits improve our quality of work and allow us to save time in many ways for other aspects of our business.

Pros

One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements. Device42 also offers a one-stop-shop for all things DCIM, a robust IPAM, Password management, and additional add-ons such as power monitoring that has ultimately helped improve our workflow and organizational capabilities. Their auto-discovery tools are quite in-depth at pulling information from our devices.

Cons

With all software, there will be bugs and issues to workout, but Device42's willingness to tackle and improve upon their platform constantly is what keeps us coming back. Auto-discovery can be difficult to implement depending on the complexity of the environment but the addition of remote collectors has definitely helped.

April 2018

Alvin from Crowdstrike

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

A learning experience and rewarding once I was able to maneuver through the portal.

Asset management features.

Pros

The software allowed me to easily import our Excel data into the software. This saved me a lot of time and allowed me more time to focus on my other daily duties.

Cons

What I dislike about the software is that there are so many steps to complete a task. For example, if we have a device to install, cable and place in production. There are different windows or separate Excel (if it's a bulk) spreadsheet to complete the task.
Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs. It showed over 600 VLANs, we have less than 50 VLANs. It basically counted for every switch port that had a VLAN label.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2018

Admittedly I have little experience with this software

We never went past the review process. It just wasn't bringing what we needed to move forward. I

Pros

They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.

Cons

The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture.

Response from Device42 of Device42

Replied May 2018

Hello- Sorry for the late response and thank you for the feedback. We recently released a new version with a new UI and a new reporting engine that should help fix a lot of the cons you posted. Please see the blog post below and if you'd like to setup another free trial please let us know and we'll be glad to set that up and get you on the phone with an engineer. https://www.device42.com/blog/2018/04/device42-gets-a-new-look-in-milestone-release-v15/

April 2018

John from Financial Industry

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

We been using D42 since 2015 and have found this to be one of the best DCIM systems for the money.

We are able to maintain an extremely high accuracy for our environment which is extremely dynamic. Using the APIs we have integrated D42 into several of our production processes allowing us to automate processes that depend on accurate inventories.

Pros

Ease of set up; detail of information gathered through the base product; base features received for the price; agent-less discovery; new remote collector support; support for multiple scan methods - WinRM, SNMP, SSH; multiple hypervisor support - VMWare, KVM, Openstack, AWS, Azure; built-in rack elevations; level of customization available; Web interface; REST API

Cons

Documentation is a bit behind the versions and could use some updates; Depending on the environment auto-discovery can be a bit of a challenge;

March 2018

Andreas from Freudenberg-IT

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Very Good IPAM solution with lots of future potential

Pros

- Easy to use
- Tool aligned to current customer and Business Needs
- Open for new customer and Business Needs with quick release cycles (Feature request processing)

Cons

- Licensing
- Full and direct application HA failover missings

March 2018

John from Dimension Data

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great customer support

We were able to get our CMDB up-to-date very quickly. The asset management team is very happy.

Pros

Extremely quick responses and resolutions from support team. Auto-discovery features have proven to be very useful for us to quickly gather lots of information regarding our environment. Very granular reporting features keep our users happy.

Cons

Although I understand why it's this way, it is annoying not having the ability to drop to a command prompt on the main system or the remote collectors. However, I believe they may attempt to engineer a solution for this soon.

February 2018

Maurice from Info.nl

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

A one-stop-shop DCIM

It made our datacenter preparations quite easy.

Pros

The ease of use of the tool. It has a great API where you can program against. We used rack view a lot during the migration of our datacenter.

Cons

The IPAM part could use some rework, make it more easy to look at. As far as I know this is already on the roadmap.

February 2018

Earl from Unisys

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Devie42...Making asset management a breeze for our organization!

Pros

Product is easy to learn and put to use
We work on a shoestring budget, so cost was a big factor in our decision to use this product
Support has been excellent from day one. We have submitted recommendations for the product and actually seen them written into the code.
New features being added all the time
API's allow us to integrate with VMware vRealize Automation

Cons

I can't really say that I have a Cons list. We have had some small issues here and there with scans and just things that we would like to see added. But support and development came through and helped us work out those issues! So, this is really a PRO

January 2018

Ian from OCTO

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Finally a DCIM that covers all of our needs

Complete visibility of our data center from layer one to power monitoring.

Pros

This is a one stop shop for any data center facility. We initially were shopping for a connectivity management tool and stumbled on this gem. You couldn't ask for more with a price point far below competitors.

Cons

It is a heavy lift on the front end during the initial install, but the end result is well worth it.

January 2018

Jeffrey from University of Texas System - Shared Information Systems

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

The CMDB we have been looking for.

An independent hardware/software inventory system that can generate reports for renewals and keep track of hardware locations.

Pros

Very responsive support. Collects a lot of information from the devices themselves. Easy to make bulk additions or changes with import/exports to Excel.

Cons

This product has some limitation in current version, what could give use some manual job. However support is working with us to solve all our issues.

December 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Great product and excellent support

Pros

We use Device42 to implement our customer environments. It gives us a great overview of the customers IT estate and enables us to track inventory and server layout connections. Their Support is really responsive and helpful and when an issue or feature request is put in support works with development and the customer until the issue is fully resolved and tested

Cons

This product has some limitation in current version, what could give use some manual job. However support is working with us to solve all our issues.

December 2017

Keith from Abas USA

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Device42 has given us a great feature set, fantastic support and was overall easy to implement.

Ease of use, great support, full use of features, great site documentation.

Pros

After trialing many different asset solutions, Device42 was by far superior. It came with a lot unique functionality we were looking for such as SAML, Jira Integration, workflows etc. What really made my life easier though was their thorough documentation on everything and their very timely and knowledgeable support. Their support was fantastic throughout the implementation process and always addressed issues expediently. I deal with many organizations support for various solutions we have and D42 definitely stands out for quality. I would definitely recommend their solution based on the above.

Cons

This isn't really a con but currently they only have an On-prem option. Overall though hosting it hasn't been much work involved.