--- title: "Device42, A Freshworks Company Software Reviews, Demo & Pricing - 2026" description: "Review of Device42, A Freshworks Company Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/device42-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Asset Management Software](https://www.softwareadvice.com/help-desk/it-asset-management-comparison/) / Device42, A Freshworks Company Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/network-access-control/device42-profile/reviews/)[Alternatives](https://www.softwareadvice.com/network-access-control/device42-profile/alternatives/) # Device42, A Freshworks Company Review From $20-$36/year 4 plans Wondering if Device42, A Freshworks Company is right for your organization? Our IT Asset Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Device42, A Freshworks Company 4.8 [(91)](https://www.softwareadvice.com/network-access-control/device42-profile/reviews/) Pricing Starting at $20.00 per user per year ### About Device42, A Freshworks Company Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management. The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository. Device42’s password management module enables organizations to store and manage passwords in a centralized location. The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations. Do you work for Device42, A Freshworks Company? [Manage this product listing](https://www.g2.com/products/device42-a-freshworks-company/claim_requests/new?auto=true) Wondering if Device42, A Freshworks Company is right for your organization? Our IT Asset Management Software selection experts can help you in 15 minutes or less. ## Device42, A Freshworks Company User Interface ## Popular Device42, A Freshworks Company Alternatives Main Product Device42, A Freshworks Company 4.8 [(91)](https://www.softwareadvice.com/network-access-control/device42-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.70Value for money - 4.72Customer support - 4.56Functionality Pricing Starting at $20.00 per year Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.42Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/) 4.5 [(461)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.57Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [AssetSonar](https://www.softwareadvice.com/help-desk/assetsonar-profile/) 4.6 [(39)](https://www.softwareadvice.com/help-desk/assetsonar-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.46Value for money - 4.56Customer support - 4.46Functionality Pricing Starting at $0.42 per month Get Price ## Device42, A Freshworks Company Pricing and Plans Device42, A Freshworks Company has four plans. Free is free. Standard is $20.00/user/yr billed annually. Premium is $36.00/user/yr billed annually. Enterprise is custom-priced. Free $0.00 Free forever 2-WEEKS FULL TRIAL Free plan includes: - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - REST API Integrations - Secure Password Vault - SSL Certificate Management Standard $20.00 per user, per year Billed annually per device. Add-on Modules include Power & Environmental Monitoring, Storage Discovery, and Cloud Recommendation Engine.… Standard plan includes: - Ability to Add-on Modules - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - REST API Integrations - Secure Password Vault - SSL Certificate Management Premium $36.00 per user, per year Billed annually per device. Add-on Modules include Power & Environmental Monitoring, Storage Discovery, and Cloud Recommendation Engine.… Premium plan includes: - Ability to Add-on Modules - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - REST API Integrations - Secure Password Vault - Software License Management - SSL Certificate Management Enterprise Contact Vendor for Pricing Request an Quote. Volume discounts available. Add-on Modules include Power & Environmental Monitoring, Storage Discovery, and Cloud Recommendation Engine.… Enterprise plan includes: - Ability to Add-on Modules - Affinity Group Auto-Discovery - Application Dependency Mapping - Asset Lifecycle Management - Conitunous Application Discovery - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - Resource Utilization Reporting - REST API Integrations - Secure Password Vault - Software License Management - SSL Certificate Management Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Device42, A Freshworks Company pricing compare to alternatives? Device42, A Freshworks Company's starting price is $20.00/user/year. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Device42, A Freshworks Company4.8[(91)](https://www.softwareadvice.com/network-access-control/device42-profile/reviews/) | $20.00 /user/yr | Not available | Not available | 4.7 | | [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)4.5[(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) | $19.00 /user/mo | Available | Not available | 4.4 | | [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/)4.2[(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) | $1.75 | Available | Not available | 3.9 | | [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/)4.6[(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) | $29.00 /user/mo | Not available | Not available | 4.4 | | [Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/)4.5[(461)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) | $129.00 /user/mo | Available | Not available | 4.6 | Device42, A Freshworks Company4.8[(91)](https://www.softwareadvice.com/network-access-control/device42-profile/reviews/) * * * Starting price $20.00 /user/yr Free trial Not available Free version Not available Value For Money 4.7 - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)4.5[(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) * * * Starting price $19.00 /user/mo Free trial Available Free version Not available Value For Money 4.4 - [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/)4.2[(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) * * * Starting price $1.75 Free trial Available Free version Not available Value For Money 3.9 - [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/)4.6[(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Not available Free version Not available Value For Money 4.4 - [Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/)4.5[(461)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) * * * Starting price $129.00 /user/mo Free trial Available Free version Not available Value For Money 4.6 ## Device42, A Freshworks Company Features - Popular features found in IT Asset Management Audit Management Compliance Tracking Configuration Management Contract/License Management Cost Tracking Maintenance Management Procurement Management Supplier Management Support Ticket Management - More features of Device42, A Freshworks Company Activity Dashboard Asset Discovery Audit Blockage Change Management Cloud Asset Inventory Data Protection Energy Consumption Hardware Asset Inventory IoT Mobile Asset Inventory Network Access Processes Real-Time Reporting Remote Access Scaling Security Server Performance ServiceNow Integration Software Asset Inventory Space Planning Third-Party Integrations Value ## Device42, A Freshworks Company Integrations Chef Enterprise Automation Stack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Confluence Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review ## Device42, A Freshworks Company User Reviews ## Device42, A Freshworks Company customer ratings - Overall rating: 4.8/5 - Total reviews: 91 ### Rating distribution - 5 stars: 71 reviews (78%) - 4 stars: 18 reviews (20%) - 3 stars: 2 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Device42 give you great insights and control over your infrastruccture. - Overall rating: 5/5 - Reviewer: Geraldo M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to set-up and get up-and-running in days with a close-to-perfect coverage #### Cons It can be overwhelming for some folks, but the customer success team is great in covering that. #### Reasons for switching to Device42, A Freshworks Company Automation needs. --- ### Asset discovery eliminated a lot of manual inventory work - Overall rating: 5/5 - Reviewer: Sakshi B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Keeping our infrastructure inventory updated used to be a continuous manual effort. Device42 automated most of that work by discovering hardware, software, virtual machines, and cloud resources without constant intervention. The amount of time we saved on inventory maintenance was noticeable almost immediately. #### Cons Automatic discovery is powerful, but it occasionally identifies assets or connections that aren’t relevant to our environment. Having more granular filtering options would reduce the amount of cleanup needed after discovery. --- ### Good IPAM Solution - Overall rating: 4/5 - Reviewer: Andreas Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We gained following efforts : - global IPAM solutions - active IP usability tracking (ping Sweep) - Service Now Integration (REST Integration) - Single Source of truth for network items #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help #### Cons Some usability concepts are not so common as compared to other IPAM products (e.g. Bluecat), which needs more time to get familiar with the concept (e.g. subnet move, split, merge). But support is always open for guidance and feature requests --- ### reliable CMDB that brought consistency to our IT operations - Overall rating: 4/5 - Reviewer: Mitali J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Maintaining an accurate CMDB had always been a challenge for us, but Device42 made it much easier to keep configuration items and their relationships updated. Having a trustworthy source of infrastructure information improved incident investigations, change planning, and internal audits, reducing the time spent validating data manually. #### Cons The platform offers extensive CMDB capabilities, but organizations without a well-defined asset management process may need additional time to establish governance before they see the full value of the solution. --- ### Dependency mapping made infrastructure changes much less risky - Overall rating: 4/5 - Reviewer: Utkarsha D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before making server changes or migrations, we often spent hours identifying which applications might be affected. Device42’s dependency mapping gave us a much clearer understanding of how systems were connected, making change planning more reliable and reducing unexpected outages during maintenance activities. #### Cons The dependency information is extremely detailed, but interpreting complex relationships takes time when you’re new to the platform. Better visualization for large environments would make impact analysis even easier. --- ### We finally had a complete picture of our IT environment without relying on spreadsheets - Overall rating: 4/5 - Reviewer: Prasad P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros One of the biggest improvements after implementing Device42 was gaining a centralized inventory of our infrastructure. Instead of maintaining separate spreadsheets for servers, network devices, and software, everything was automatically discovered and kept in one place. It gave our team confidence that the information we were working with was accurate and always up to date. #### Cons The discovery process works well, but deciding how to organize and structure all the collected information requires planning. Without a clear strategy, the amount of discovered data can feel overwhelming for first-time users. --- ### Migration planning became much less risky with dependency insights - Overall rating: 5/5 - Reviewer: Pallavi A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used Device42 during an infrastructure migration, and the application dependency mapping proved invaluable. Understanding which servers, databases, and services were connected helped us avoid unexpected downtime and gave the team greater confidence when scheduling migrations. It removed much of the guesswork from change planning. #### Cons The dependency maps contain extensive information, but large environments can become difficult to interpret. More filtering options and simplified visualization modes would make impact analysis easier for complex infrastructures. --- ### Project manager - Overall rating: 5/5 - Reviewer: Rajesh A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Good for making team efficient and making work easy and effective in tracking and management. But need some time to understand everything #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is highly efficient IT service management platform with strong IT asset management capabilities. It is particularly useful for incident tracking and resolution, helping teams streamline operations effectively. Additionally, its pricing offers good value for the features and functionality provided. #### Cons It has complex screens that are not always intuitive. It may take time for new users to understand the platform and start working efficiently due to its learning curve and interface complexity. --- ### The support team made implementation much smoother than expected - Overall rating: 4/5 - Reviewer: Abhishek M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Whenever we encountered configuration questions or wanted guidance on best practices, the support team was responsive and genuinely helpful. Instead of providing generic answers, they worked with us to understand our environment and offered practical recommendations that helped us move forward with confidence. #### Cons Support quality has been consistently good, but we’d still appreciate more detailed implementation examples and advanced documentation for complex enterprise deployments. That would reduce the need to contact support during larger rollouts. --- ### Great product once it’s running, but expect a learning curve at the beginning - Overall rating: 4/5 - Reviewer: Shruti M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros After the initial implementation, Device42 became an important part of our daily IT operations. The platform is feature-rich, stable, and provides valuable insights across asset management and infrastructure documentation. As our team became more familiar with it, we found ourselves using more capabilities than we originally planned. #### Cons The initial experience isn’t as straightforward as some lighter asset management tools. Understanding the platform’s structure, navigation, and configuration takes time, especially for teams without prior CMDB experience. --- Showing 1 - 10 of 91 Reviews [See All Reviews](https://www.softwareadvice.com/network-access-control/device42-profile/reviews/) ## Device42, A Freshworks Company Popular Comparisons [Freshservice vs Device42, A Freshworks Company](https://www.softwareadvice.com/network-access-control/device42-profile/vs/freshservice/)[N-central vs Device42, A Freshworks Company](https://www.softwareadvice.com/network-access-control/device42-profile/vs/solarwinds-n-central/)[IT Glue vs Device42, A Freshworks Company](https://www.softwareadvice.com/network-access-control/device42-profile/vs/it-glue/)[Remote Monitoring and Management vs Device42, A Freshworks Company](https://www.softwareadvice.com/help-desk/atera-profile/vs/device42/)[AssetSonar vs Device42, A Freshworks Company](https://www.softwareadvice.com/help-desk/assetsonar-profile/vs/device42/)[TeamDynamix vs Device42, A Freshworks Company](https://www.softwareadvice.com/network-access-control/device42-profile/vs/teamdynamix/)[EZO EAM vs Device42, A Freshworks Company](https://www.softwareadvice.com/network-access-control/device42-profile/vs/ezofficeinventory/)[SysAid vs Device42, A Freshworks Company](https://www.softwareadvice.com/network-access-control/device42-profile/vs/sysaid-it-crm/)[NinjaOne vs Device42, A Freshworks Company](https://www.softwareadvice.com/network-access-control/device42-profile/vs/ninjarmm/)[Sunbird DCIM vs Device42, A Freshworks Company](https://www.softwareadvice.com/network-access-control/device42-profile/vs/sunbird-dcim/)[BOSSDesk vs Device42, A Freshworks Company](https://www.softwareadvice.com/help-desk/boss-support-central-profile/vs/device42/)[N-sight RMM vs Device42, A Freshworks Company](https://www.softwareadvice.com/network-access-control/device42-profile/vs/msp-rmm/)[JIRA Service Management vs Device42, A Freshworks Company](https://www.softwareadvice.com/network-access-control/device42-profile/vs/jira-service-management/) [Compare All Alternatives](https://www.softwareadvice.com/network-access-control/device42-profile/alternatives/) ## Other Top Recommended IT Asset Management Software [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) **4.9** (4886) Recently recommended **7** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **5** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (805) Recently recommended **4** times [Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/) **4.5** (461) Recently recommended **4** times Stuck Between Options? 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