Sometimes we struggle with users that have 3 displays(about 20 of our users). The content from each of the displays often times does not load.

I struggle to find fault with the tool. I find most of the issues goverlan struggles with are related to the workstations inability to keep a current copy of DNS resolution for on domain workstations.

The interface is perfect very easy to use just put the users name and boom you have access.

We demo'd the product for one week and were so amazed at the functionality and price difference that we immediately signed. The entire team loves it.

Overall the experience is very pleasant. Support is great and knows what they are doing and it's not outsourced.

What we like most is its ease of use and its features.

The snapshot and record features have been great and overall the Goverlan program has been a great tool to help support our staff and students and monitor the students activity.

They're fast, efficient, and patient. The Reach Console is easy to use and has gotten us out of a pinch on many occasions.

The ability to quickly connect to remote users and offer a quality tech support experience.

With its Active Directory integration, we can see if a user is logged into a PC and which PC they're logged into.

As stated initially we have been and continue to be very happy with the product.

I use it daily and rely on it to work without a hitch. I have yet to be disappointed.

Also have occasional issues with accessing end points (random SSPI errors).

Simple, effective and easy to navigate interface with plenty of options. Great bang for the buck.

The software has many features that didn't exist in other products when we bought it. The amount of remote management you can do from it is amazing.

Reach enables me daily to troubleshoot remote stations successfully. I can verify installations, maintain labs and fine-tune Lab's workstations.

Powerful tool that is easy to use and often the quickest way to get things done. Also a very good deal price wise compared to other products.

For the feature set, and how it's licensed it's a great product.

Its easy to give support to customers and I love the way that the whole suit integrates with the AD.

Installing/updating the client sometimes fails for no apparent reason.

Fantastic management tool that gives you access to almost all the information you need. The integration with AD-modules is very useful.

Goverlan Reach helps us to give remote support to collegues and to make bulk changes to computers from a single interface.

We continue to be very pleased with the product, support and additional feature upgrades over the last couple years.

They have a ton of awesome features and functions. You can search for a user then connect with ease.

Being able to quickly check a system and give remote control support works excellent.

The ease of use and the power of the options/features.

The customer service and support is out standing they do a great job to get back to you and help you with any issues you run into.

Over all it is a great value for the money. Needs improvement on handling the agent on the remote PC.

It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software.

The overall experience is very positive. Support is fast, Price is very fair/good, UI is smooth, functionality is great.

I was impressed by how easy it was to set up our multilanguage home page chatbot.

I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.

Very good price compare with other company in this industry.

The Tidio operators/reps are also really supportive, friendly and helpful.

Every option is very useful and very user friendly.

The Very Awesome design of the chat. Designs of the dashboard.

Easy to use, thanks to a great UI. Easy to integrate with messenger and Hubspot.

Tidio is a fantastic service that delivers better than expected. I can't imagine using any other software for our web chat.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio.

Customization was established, friendly user interface and customer support was great.

I used Tidio for a time and after that, I discovered its problem. Then I quit and unsubscribed.

Good, useful and easy to use, will recommend to my friend.

Excellent, fast, easy to deploy. Visitor tracking is better than other apps.

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative.

Excellent service at affordable rates and exceptional customer service.

There's nothing on here that I have any sort of problem with.

It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

It has a solid ios app and the user interface on the web app is great. Customers really like the ability to chat directly with a live person.

Ease of setup and ease of use is what attracted me the most.

Some of the videos are a bit confusing, for me at least.

So far, really good experience - contacted customer support and they were friendly and helpful.

Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.

I like the chatbots that can help to gather information from the visitor too and that make it feel like a human is responding to initial inquires. OVerall a nice chat app.

US Dollar

EV Reach is an on-premise IT remote system management solution. Key features include advanced remote control, background system management, ad integration and management, global IT process automation, IT compliance and smart-card support.


The remote control feature provides on-demand assistance to users by providing agents with remote access to external systems across any location. The solution also offers communication channels such as live chat, SMS messaging and information sharing via video recording or screen snapshots.


The background management feature helps users search for a queries, manage and control workstations and access real-time information. EV Reach’s active directory management helps agents conduct active directory searches, manage user accounts, group memberships, scan inactive account users and manage bulk passwords.


Goverlan Reach supports multiple platforms such as GovRC, GovRCMD, VNC, RCP, Telnet, AMC and SSH.



LongDescription

File Management

User Management

Access Controls/Permissions

Session Recording

Video Chat

Real Time Monitoring

Secure Login

Remote Update/Installation

Collaboration Tools

File Transfer

Remote Monitoring & Management

Server Monitoring

Screen Sharing

Unattended Access

Compliance Management

Diagnostic Tools

Workflow Management

File Sharing

Alerts/Notifications

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Customizable Branding

Reporting/Analytics

Monitoring

Remote Access/Control

Summary Reports

Remote Support

Session Transfer

Third Party Integrations

Multiple User Accounts

Live Chat

Goverlan Reach - An EasyVista Company offers a free trial and demo. Paid subscription pricing is monthly per concurrent tech:
Standard - $40/month per concurrent tech (billed annually)
Professional - $90/month per concurrent tech (billed annually)
Enterprise - $170/month per concurrent tech (billed annually)
Incident Management - $55/month per concurrent tech (billed annually)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

201-500

501-1000

1000+

EV Reach

In Person

Live Online

Webinars

Documentation

Videos

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.


Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.


Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



Customer Surveys

Lead Capture

Automated Responses

Code-free Development

Transfers/Routing

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Offline Form

Automated Routing

Natural Language Processing

Customer Support

Process/Workflow Automation

Customer Experience Management

Help Desk Management

Proactive Chat

Complaint Monitoring

Contextual Guidance

Real-Time Notifications

AI/Machine Learning

Email Management

Event Triggered Actions

Website Visitor Tracking

Geotargeting

Real-time Consumer-facing Chat

Interaction Tracking

Alerts/Escalation

Chatbot

Widgets

Lead Qualification

Feedback Management

Autoresponders

Tagging

Third-Party Integrations

Canned Responses

Virtual Assistant

Multi-Channel Communication

Knowledge Base Management

Transcripts/Chat History

Language Detection

Multi-Language

Augmented Analytics

Multi-Channel Management

One-to-One Messaging

Survey/Poll Management

Routing

Real-time Conversations

Support Ticket Management

Ticket Management

Social Media Integration

Activity Dashboard

Self Service Portal

Real-Time Analytics

Multi-Channel Data Collection

Customer Communication

Customer Complaint Tracking

Performance Metrics

Surveys & Feedback

Personalization

Document Storage

Activity Tracking

Workflow Configuration

Customizable Fields

Data Import/Export

Email Templates

Mobile Access

Video Support

Macros/Templated Responses

Customizable Forms

Customer History

Real-Time Monitoring

Contact Management

Search/Filter

Application Management

SSL Security

Configurable Workflow

Real-Time Data

Role-Based Permissions

Website Integration

Customizable Templates

Engagement Tracking

Intent Recognition

Chat Transcript

Pre-Configured Bot

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever.

Forever-free plan. 3 chat operators included.

Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others).

Communicator plan. 1 chat operator included, from $15,83/mo.

All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo

Chatbots plan. 3 chat operators included, from $40,83/mo.

All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

EV Reach vs Tidio

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Product Demo & Screenshots

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