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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.56 / 5 (107)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

September 10, 2019

Pros/Cons

  • Pros

  • Incredible number of add-ons and features. Very good reliability.

  • Very Intuitive Good Look and feel Very complete integrated communications platform

  • Cons

  • I like the least is there is lack of eye candies, but it could be easily customization with custom coding and CSS style.

  • a bit sluggish at times, but expecting a smoother feel when moving away from the free trial

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

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Advisor Recommendations & User Awards

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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos