--- title: "Faveo Helpdesk Software Reviews, Demo & Pricing - 2026" description: "Review of Faveo Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/faveo-helpdesk-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Faveo Helpdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/alternatives/) # Faveo Helpdesk Review From $14-$194/month Free version Free trial 4 plans Wondering if Faveo Helpdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Faveo Helpdesk 4.5 [(117)](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/reviews/) Pricing Starting at $14.00 flat rate per month ### About Faveo Helpdesk Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option. Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded. This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status. Faveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status. Faveo offers a perpetual license for a one-time fee that includes support via phone and email. Wondering if Faveo Helpdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Faveo Helpdesk User Interface ## Popular Faveo Helpdesk Alternatives Main Product Faveo Helpdesk 4.5 [(117)](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.69Value for money - 4.66Customer support - 4.25Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(792)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Faveo Helpdesk Pricing and Plans Starting price: $14.00 per month Free Trial Free Version Freelancer $0.00 Plan includes: - 2 Agents - Advance Features - API Documentation & Support - Free Support & Software Updates - Plugins Multi Platform Integration - Recurring License - Use on One Domain/Site Startup $14.00 flat rate, per month Plan includes: - 5 Agents - Advance Features - API Documentation & Support - Free Support & Software Updates - Plugins Multi Platform Integration - Recurring License - Use on One Domain/Site SME $120.00 flat rate, per month Plan includes: - 10 Agents - Advance Features - API Documentation & Support - Free Support & Software Updates - Plugins Multi Platform Integration - Recurring License - Use on One Domain/Site Company $194.00 flat rate, per month Plan includes: - 10 Agents - Advance Features - API Documentation & Support - Free Support & Software Updates - Plugins Multi Platform Integration - Recurring License - Use on One Domain/Site Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Faveo Helpdesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Faveo Helpdesk API Call Center Management Customer Portal Customizable Branding Email Management Full Text Search Knowledge Base Management Social Media Integration Support Ticket Management Ticket Management ## Faveo Helpdesk Integrations Facebook Apps and Tabs Integration rated undefined from -1 review Instagram Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review LimeSurvey Integration rated undefined from -1 review ## Faveo Helpdesk User Reviews ## Faveo Helpdesk customer ratings - Overall rating: 4.5/5 - Total reviews: 117 ### Rating distribution - 5 stars: 66 reviews (56%) - 4 stars: 43 reviews (37%) - 3 stars: 6 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.7/5 - Customer support: 4.7/5 - Functionality: 4.2/5 --- ### Effective Remote Access Control and Ticket Management Platform. - Overall rating: 5/5 - Reviewer: Smith D. - Verified reviewer: Yes - Industry: Construction - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Faveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy. #### Cons For me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product. #### Vendor response Thank you for the positive feedback Smith! Replied May 2024 --- ### Application is good but some bug is there - Overall rating: 5/5 - Reviewer: Ammar D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It's good but still need more improvement.. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Software is user friendly and easy to use for everyone as well agent and user... #### Cons Few bugs are there which needs to resolved, like shared things by admin is not visible to agent dashboard and few other things.. #### Reasons for choosing Faveo Helpdesk It was user friendly but didn't know few drawback of software while in trail mode #### Vendor response Thank you for your valuable feedback Replied November 2024 --- ### Review - Overall rating: 3/5 - Reviewer: Vipin D. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Satisfied with the support . #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Future and Pricing is better compared with the alternative products #### Cons Complex Menu and admin controls. Admin menu and controls need to be aligned in a better way to manage from user end. #### Reasons for choosing Faveo Helpdesk Pricing #### Vendor response Thank you for choosing us, Vipin. We're constantly improving features to enhance your experience even more. Replied May 2024 --- ### Robust and intuitive solution - Overall rating: 5/5 - Reviewer: Adriana N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes. Its user-friendly interface and customizable features allow for efficient ticket management, tracking, and resolution, ensuring a streamlined workflow. Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity. Additionally, its reporting and analytics tools provide valuable insights into performance metrics, helping organizations continually improve their service quality. Overall, Faveo stands out as a reliable and efficient helpdesk tool, catering effectively to the dynamic needs of customer support operations. #### Cons Developing a mobile app specifically for customers would greatly enhance user experience, providing them with easier access to support, real-time updates on their tickets, and a more convenient way to interact with the helpdesk. Enhancing these areas would further solidify Faveo's position as a comprehensive and versatile helpdesk solution. #### Reasons for switching to Faveo Helpdesk We recently transitioned from Odoo to Faveo Helpdesk software due to its superior features and competitive pricing. Faveo's user-friendly interface and comprehensive ticket management system offer a more intuitive and efficient workflow compared to Odoo. The customizable automation features in Faveo streamline repetitive tasks, enhancing our team's productivity. Additionally, Faveo's robust reporting and analytics tools provide deeper insights into our performance metrics, which were less accessible with Odoo. The seamless integration with multiple communication channels ensures that all customer interactions are centralized, improving our response times and service quality. Moreover, Faveo's pricing structure is more cost-effective, providing excellent value for the advanced features and support offered, making it a more suitable choice for our business needs. #### Vendor response We're thrilled to hear you had a positive experience with us! Your feedback is invaluable. Thank you for your support. Replied May 2024 --- ### Great support - Overall rating: 5/5 - Reviewer: jeroen v. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered So far it works every day and helps us with funneling our different channels. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support works fast, direct boots on ground. Quick solution and explenation #### Cons People need support, faveo helps but people still create tickets. #### Reasons for switching to Faveo Helpdesk Receive tickets by whatsapp and other channels #### Vendor response Thank you for your valuable feedback Replied September 2024 --- ### BMB Faveo Review - Overall rating: 5/5 - Reviewer: Wissam T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support Professionals team members Great features Customizable #### Cons So far nothing, we still need to use it for longer time to see if any #### Reasons for switching to Faveo Helpdesk Not customizable and not expendable as well as not great support. and expensive for unlimited agents or to our needs #### Vendor response Thanks for your feedback Wissam! We're thrilled to hear you're enjoying our support, features, and team. Looking forward to continuing to serve you better. Replied May 2024 --- ### Implementation In Process - Overall rating: 4/5 - Reviewer: ArunKumar V. - Verified reviewer: Yes - Industry: Government Relations - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are able to understand the options easily while configuring the tool #### Cons Comparing to the other helpdesk we are using Configuration is bit complicated #### Reasons for switching to Faveo Helpdesk Limitation to all access and features available in the product #### Vendor response We are glad you find Faveo Helpdesk ease and we will work to meet your needs, ArunKumar. Replied May 2024 --- ### Network Specialist - Overall rating: 4/5 - Reviewer: Barry H. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Look and feel is good. Setting are sometimes hard to find for me as a beginner. Having sayed that, whenfound, its on a logical place, it maybe just because i am a beginner with this product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Haven't realy used it for long now, we have license sinds 2022 but only in 01-04-2025 in production. Some startup problems with Faveo. Support is nice and quick. Also like the android app. #### Cons For now its OK, haven't used it long, in time my experience grows, then you could get a fair answer. #### Reasons for switching to Faveo Helpdesk Look and feel, this it realy............. --- ### Nice experience using faveo - Overall rating: 5/5 - Reviewer: timotius b. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast response, i had issue about the magic phrase but my .env doesnt show that and really good response #### Cons in documentation doesnt provide global magic phrase, if another user had issue like this they need to ask to the support #### Vendor response Timotius, thank you for providing such valuable feedback on Faveo Helpdesk; we are delighted that you had a "Nice experience" and that our customer support team was able to provide a fast and really good response to your inquiry. We greatly appreciate the high ratings you gave us for Overall Quality and Customer Support. We also take note of your constructive criticism regarding the documentation's coverage of the "global magic phrase" configuration, which we agree should be clearer and more accessible. Please know that we are prioritizing an immediate update to our documentation to ensure that all necessary system variables and setup instructions are comprehensively and prominently featured, aiming to make future self-service easier for our technical users. Replied November 2025 --- ### Faveo Helpdesk has an Incredible Knowledge and Email Management Functions. - Overall rating: 5/5 - Reviewer: Christine L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Contacts management platform with easy features and the communication strategies and the collaboration using the product can help improve business productivities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Perfect platform offering effective Remote services and the Call center management with Faveo Helpdesk is amazing.Creating data reports and customer engagement is perfect and its documentation and workflow management capabilities are very helpful. #### Cons Simple client data and communication platform and as for me Faveo Helpdesk has been an incredible tool with no problems. #### Vendor response Thanks for choosing us, Christine. We're continuously enhancing features to further optimize your experience. Replied May 2024 --- Showing 1 - 10 of 117 Reviews [See All Reviews](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/reviews/) ## Faveo Helpdesk Popular Comparisons [Freshdesk vs Faveo Helpdesk](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/vs/freshdesk/)[Zendesk Suite vs Faveo Helpdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27516-faveo-helpdesk/)[Milvus vs Faveo Helpdesk](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/vs/milvus/)[Freshservice vs Faveo Helpdesk](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/vs/freshservice/)[LiveAgent vs Faveo Helpdesk](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/vs/liveagent/)[BeyondTrust Remote Support vs Faveo Helpdesk](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/faveo-helpdesk/)[Zoho Desk vs Faveo Helpdesk](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/vs/zoho-desk/)[LiveChat vs Faveo Helpdesk](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/vs/livechat/)[Supremo Remote Desktop vs Faveo Helpdesk](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/vs/supremo/) [Compare All Alternatives](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/alternatives/) ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (792) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times [ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) **4.0** (51) Recently recommended **1** times Stuck Between Options? 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