About Faveo Helpdesk

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.

Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.

This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.<...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of Faveo Helpdesk

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

March 2021

Anmol from 7Prosper

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Very comprehensive help desk software at such a low price

We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets.

Pros

The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+.

Cons

Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly.

Reasons for Choosing Faveo Helpdesk

Pricing point for the given feature set made the difference while making the purchase. Other options were only cheaper to start with, but faveo's price has been affordable even with larger team size.

Reasons for Switching to Faveo Helpdesk

Customization options were not there and it was pretty expensive. Also, buggy at times.

July 2021

Mohamed from YFS

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

faveo review

We are using it more than emails and we are evaluating every team

Pros

Ease of use with flexibility to make a system to solve problems

Cons

Customers cannot use it on mobiles .....

Reasons for Choosing Faveo Helpdesk

We use faveo to facilitate communication between us and prepare reports and alerts, and this helps the company to achieve the required because it makes it easier for you to meet the requirements of the team, and also the support team is the best and they communicate to ensure that the problem has been resolved

December 2020

Grigoris from Angeletopoulos

Company Size: 2-10 employees

Industry: Information Services

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2020

A help desk platform to be used as a service for third party companies

Up to now I try to set up the environment and working on parametrization to assembly a demo environment and perform a roadshow to potential clients.

Pros

It is flexible and customizable and covers most of helpdesk aspects. Very good knowledge base and documentation.

Cons

It handles multi company service with difficulty and customization, but if you try hard it works.

Reasons for Choosing Faveo Helpdesk

The fact that is able to be hosted in my cloud server and the fact of its openness were critical to select it.

December 2020

Winnie from FG

Company Size: 201-500 employees

Industry: Mining & Metals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Feature-packed Inexpensive Ticketing System

We were using a project management software to capture queries for our team and resulted in a bunch of queries which were hard to keep track of. We also needed change management and faveo fits the bill with its servicedesk features.

Pros

- Has most of the features that leading ticketing systems do - Easy to use and straightfoward user interface - Easy to customise - Love the multi-level approval workflow - Cheap and inexpensive compared to leading ticketing systems (offers a flexible plan of perpetual and monthly plan, not per/user/month plan like leading brands do) - Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version) - Really easy to get hold of their team for any queries

Cons

Hardly any. More granular customisation to the email templates - right now it offers customisation, but there are some internal system emails which I'd like to change.

Reasons for Choosing Faveo Helpdesk

Inexpensive and feature-packed. Simple to use and simple to install on-premise.

September 2020

Paulo from Deploy Knowledge Consulting

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great Ticket Platform

A huge kudos to all Faveo Helpdesk team. They helped us through the entire process from software purchase, installation and configuration. At the end we had the opportunity to assist a nice workshop to show us the main features about this software. Five stars to Faveo team availability... was incredible!

Pros

Great ticket platform with a lot of useful features. Easy to use and customise. It has a freelancer edition which allow us to use the platform with all features and with a reduced cost (or no cost at all).

Cons

At the moment we didn't find nothing to complaint.