# Alcea Helpdesk Software Reviews, Demo & Pricing - 2026 > Review of Alcea Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/fit-helpdesk-profile --- [Home](https://www.softwareadvice.com/) / [Online Help Desk Software](https://www.softwareadvice.com/category/3529-online-help-desk/) / Alcea Helpdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Alcea Helpdesk 2026: Benefits, Features & Pricing Wondering if Alcea Helpdesk is right for your organization? Our Online Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Alcea Helpdesk 5.0 [(3)](https://www.softwareadvice.com/help-desk/fit-helpdesk-profile/#reviews) Pricing Starting at CA$20.00 per month ### About Alcea Helpdesk FIT HelpDesk is a help desk solution that allows users to manage issues, tasks and track the status of issues from inception to resolution. Users can customize the solution to fit their needs, and several optional modules are offered. FIT HelpDesk’s training module focuses on providing training to users as well as administrators. User training covers issue creation, field layout and email notifications. Administrator training focuses on customizing a system, server configuration, creating users and more. The database module also provides administrator training, including information about how to setup databases, migrate data and more. The knowledge management feature provides a repository of previously resolved problems. Support is available via phone and email. Wondering if Alcea Helpdesk is right for your organization? Our Online Help Desk Software selection experts can help you in 15 minutes or less. ## Alcea Helpdesk User Interface ## Popular Alcea Helpdesk Alternatives Main Product Alcea Helpdesk 5.0 [(3)](https://www.softwareadvice.com/help-desk/fit-helpdesk-profile/#reviews) Ratings Breakdown - 4.33Ease of use - 5.0Value for money - 5.0Customer support - 4.67Functionality Pricing Starting at CA$20.00 per month Get Price Alternative Product [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) 4.6 [(11629)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.37Value for money - 4.30Customer support - 4.56Functionality Pricing Starting at $24.90 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) 4.7 [(1426)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.69Value for money - 4.62Customer support - 4.64Functionality Pricing Starting at ₹480.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3442)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Alcea Helpdesk Pricing and Plans Starting price: CA$20.00 per month Free Trial Free Version Basic CA$20.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Alcea Helpdesk Features - Features of Alcea Helpdesk Alerts/Escalation Help Desk Management Knowledge Base Management Ticket Management ## Alcea Helpdesk User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 5.0 Customer support 5.0 Functionality 4.7 Have you used Alcea Helpdesk and would like to share your experience with others? Lisa H. Verified reviewer 1001-5000 employees Used daily for more than 2 years Review source Reviewed January 2018 FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket system. 5 Easy to set up and maintain. A price effective solution. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some. Cons: The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required. Vendor Response Thank you Lisa for those very kind words. We strive to provide excellent service along with an easy to use solution. Replied January 2018 Read More HO Haylie O. Used daily for less than 2 years Review source Reviewed November 2017 Easy to use and stay on top of tasks 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed. Cons: Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system. Vendor Response Thank you for your review Haylie. We always appreciate when our customers sing our praises. Replied November 2017 Read More JR Justin R. Retail 51-200 employees Used daily for more than 2 years Review source Reviewed January 2018 Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email Retrieval 5 A solution that fit the needs of our team Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability. Support was great. Tough questions were always answered quickly by a developer. Cons: It can be a bit verbose. As with any customizable solution careful thought is needed in the design phase Vendor Response Thank you Justin! It is always great to hear how the FIT solution made doing business a little easier. Replied January 2018 Read More Showing 1 - 3 of 3 Reviews ## Other Top Recommended Online Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Alcea Helpdesk with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice