FIT HelpDesk is a help desk solution that allows users to manage issues, tasks and track the status of issues from inception to resolution. Users can customize the solution to fit their needs, and several optional modules are offered.

FIT HelpDesk’s training module focuses on providing training to users as well as administrators. User training covers issue creation, field layout and email notifications. Administrator training focuses on customizing a system, server configuration, creating users and more. The database module also provides administrator training, including information about how to setup databases, migrate data and more.

The knowledge management feature provides a repository of previously resolved problems. Support is available via phone and email.

System dashboard
System dashboard

System dashboard

Edit ticket

Edit ticket

Supported Operating System(s):

Web browser (OS agnostic), Windows 10



3 Reviews of FIT HelpDesk

Overall rating

5.0 / 5 stars

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Lisa from Anritsu Company

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket system.

Easy to set up and maintain. A price effective solution.

Pros

By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some.

Cons

The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required.

Review Source: Capterra

Response: FIT Tracking Solutions, FIT Tracking Solutions

January 2018

Thank you Lisa for those very kind words. We strive to provide excellent service along with an easy to use solution.

Justin from Budget Marine

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email Retrieval

A solution that fit the needs of our team

Pros

Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability.

Support was great. Tough questions were always answered quickly by a developer.

Cons

It can be a bit verbose.
As with any customizable solution careful thought is needed in the design phase

Review Source: Capterra

Response: FIT Tracking Solutions, FIT Tracking Solutions

January 2018

Thank you Justin! It is always great to hear how the FIT solution made doing business a little easier.

Haylie from AdvanceFirst Technologies Limited

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Easy to use and stay on top of tasks

Pros

This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed.

Cons

Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system.

Review Source: Capterra

Response: FIT Tracking Solutions, FIT Tracking Solutions

November 2017

Thank you for your review Haylie. We always appreciate when our customers sing our praises.


Displaying 1 - 3 of 3 reviews