About Fleetsmith

Fleetsmith is a cloud-based information technology asset management (ITAM) solution that helps small to large enterprises manage corporate Apple devices. The centralized platform enables managers to record employees' contact details in an in-built database and send customizable one-click emails across departments.

Fleetsmith allows businesses to add multiple administrators into the platform and grant access permission to specific users. It comes with a dashboard, which enables users to monitor enrolled devices and review operational performance using charts. Additionally, users can maintain GDPR/HIPAA compliance across processes and enforce data encryption to prevent an unauthorized data breach.

Fleetsmith facilitates integration with various thi...


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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of Fleetsmith

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(18)

18

4 stars

(7)

7

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

August 2019

Brittany Binna from Ethos

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2019

Easy solution to bootstrap your IT and MDM

Fleetsmith makes managing large number of devices easy and foolproof even when the organization is too small for an official IT owner.

Pros

We've been able to harness MDM and smoother onboarding with very little resource thanks to Fleetsmith. It's easy and very intuitive for any team member. Very light weight and functional.

Cons

It does not allow for remote wipe unless the computer is connected to online. I have also heard that when we have a robust security and IT process, we may have to move onto a more robust system.

September 2019

Sylvain from Ancileo Pte Limited

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

September 2019

Great for startups on budget

Keeping up to date with all patches and forcing users to do their updates is now a breeze. Checking computer compliance such as hard disk encryption, screensavers, password policy is now also fully centralised. Added controls such as remote wipe or preventing computer to connect to unknown wifi spots also certainly limit or mitigate risks of data theft.

Pros

Pricing is very attractive (free) with less than 10 assets, impossible to beat. Profiles are easy to setup and it does help to get started very quickly. Installation is also very straightforward which is GREAT as opposed to some other tools we assessed. MDM and DEP are supported, which is awesome so that you can literally leave the computer setup itself (although we have not yet activated DEP). Would recommend to anyone considering to secure a small park of computers to give it a try on a machine to see if it fits their needs.

Cons

It supports only Apple devices, pricing may give me second thoughts going over 10 users (we will want to retain the software but some competitor may become more interesting). It does integrate a lot of features and software that can be installed automatically on computers, however it does not support ALL the software we wish to see. It also does not include (as yet) device location tracking or some "smart" features such as automatically enforcing updates within X days for vulnerable softwares (for example some Chrome updates are "cosmetic" but some do fix security issues and it would be great to see them automatically enforced without manual action). Still... quite sure these will come in time!

Reasons for Choosing Fleetsmith

Pricing as main factor but also the "new" factor

August 2019

Leslie from Jones IT

Company Size: 11-50 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2019

Fleetsmith - Great MDM Option

Overall, Fleetsmith has been great to work with. Product support is responsive and friendly. Fleetsmith is also easy to implement and set up. I would recommend Fleetsmith for small to mid sized businesses as an MDM solution.

Pros

I really love Fleetsmith's UI and ease of use. No training is required to figure out how Fleetsmith works.

Cons

I wish Fleetsmith had kernel extension whitelisting. This would make it possible to silently deploy custom software such as anti-viruses.

Reasons for Choosing Fleetsmith

I chose Fleetsmith over Jamf Pro and Addigy for its ease of use and implementation. The G Suite integration makes it super easy for enrollment :)

September 2019

Topher from Thrive Global

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

September 2019

Very strong MDM solution - but scalability can be hard with complex needs/environments

I've been happy with the basic uses of Fleetsmith and the team is amazing. They are constantly working on new features and hopefully they tackle some of the biggest feature requests soon but it's the best value for money for SMB that I've ever worked with.

Pros

Fleetsmith has great integration with GSuite and a clear and straightforward management dashboard to deploy and manage assets. The setup is very simple and takes no time to get plugging away at configuring your environment. The support team via tickets or in Slack are super helpful, responsive, and all around a great group of people to help out if needed. Also, the way that FS keeps apps that don't require an update continuously updated while closed is a really elegant way to not worry about an ever growing collection of end user apps.

Cons

The biggest issues I have encountered come with the implementation of profiles in FS and the lack of custom package deployment. The approve and assign process could definitely use some streamlining as it's a few steps to get things how I like them. The Global Profile is not useful for me as there are a lot of different subsets of devices. This is further compounded by the inability to assign multiple profiles which I would find very useful in an enterprise settings (tailoring devices by department and/or geographic location). As for the applications catalog, it's got some standards in there, but it is very limited. Without the ability deploy custom packages and now whitelist KEXT unless it's in the FS catalog, it really defeats a lot of convenience of an MDM

August 2019

Jamie from SoPost

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Solid product, fast support and oozes quality.

We were able to take a process that was painful, cumbersome and time-consuming and reduce it to something simple, fast and joyful. The lack of a lengthy sales cycle was very refreshing. Being able to land on the homepage, click a few buttons and be up and running in less than five minutes was delightful.

Pros

It makes managing fleets of machines with a directory of users from Gsuite and flawlessly handles assignment of machines with Apples DEP product and removes 80-90% of the headache of managing a fleet of macs. The UI is dreamy and is joyful to use due to the large (and ever-expanding) list of software and configuration options.

Cons

The one thing that lacks is support for Apples Volume Purchasing Program. It may be one thing, but it is a big thing. The app store is central to Mac OS and not being able to make use of VPP is the one part of Fleetsmith that removes joy.

Reasons for Choosing Fleetsmith

Trial of the full product without commitment made the decision a breeze. No sales cycle, no endless "discovery calls" or hidden charges (Jamf Jumpstart) made the decision a no-brainer. The product was top notch and it worked. It continues to work. I may actually love it.