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> Reviews of Guru. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Guru is a good fit for you!

Source: https://www.softwareadvice.com/help-desk/guru-profile/reviews

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Guru Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/help-desk/guru-profile/)

Reviews

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# Guru Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(555)

4

(77)

3

(3)

2

(1)

1

(3)

## Secondary Ratings

Ease-of-use

4.8

Customer Support

4.8

Value for money

4.8

Functionality

4.8

* * *

### Pros

"By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it."

"A platform that equips our team with the information needed to address client inquiries, learn more about our tools and processes, and manage various types of client communications."

"I appreciate Guru's robust knowledge management features, its intuitive interface include real-time updates, and seamless integration with collaboration tools like Slack."

### Cons

"The search can sometimes bring up too many similar results, and if cards are not well-tagged, it can take extra time to find exactly what you need."

"Guru is so simple and that makes its contents understandable however there are still technical Issues: Additionally, there have been frequent technical problems with the site itself, including unexpected downtime that disrupts project postings and communication between freelancers and clients."

"Making reliable information quick and easy to find: Before Guru, my team relied on a clunky knowledge base that was rarely used and even more rarely updated. Because we are a rapidly evolving startup, that made it so difficult to find current, accurate information that it was basically useless and we had to rely on memorizing information, asking others for institutional knowledge, or a "best guess" system."

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Guru Reviews, Pros and Cons - 2026 Software Advice