I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap

I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website.

really nothing. the software just works and it does the job

Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base!

Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys.

Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved.

So far so good, love our new help center and love the future I see using HelpJuice here at Pura

So many features, some we did not even know were possible

It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it

Support searching through API. It also supports importing content into my knowledge base which is great! Finally, they allow me to do good level of customizations and it also provides me nice detailed analytics.

Pricing Their import feature works for most of scenarios but sometimes it gets complicated to figure out. They can probably add a few more pricing options instead of just 4.

Easy to implement, easy for users to navigate.

Nothing, they take all our suggestions into consideration.

The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds — an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done.

The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but — if you want it — you can access the entire backend and customize your site to your specifications.

It's currently lacking integrations, e.g. with CRM tools such as Salesforce.

The inital setup is easy and helpjuice customer support is top notch. We are using it daily for our internal knowledge database and also for external use for our clients. Super happy with the software.

Easy to use knowledge database for clients and for internal use.

I don't feel there's anything missing for our use case.

Our experience with Helpjuice has been fantastic from the trial phase to fully implementing the software.

The searchability is fantastic, the more you type in the search bar the more refined your results. The analytics and reporting are extremely helpful! It allows you to monitor which users are accessing which articles. You can report on which articles are used the most and even how long they are viewed for.

Importing data into Helpjuice can be tricky at times, but Helpjuice overs a import team so we have utilized them to bring our data into the software.

It allows me to have a KB without a Ticketing system

it needs to have a better option for Video library and integration with Hubspot

This has become a one stop shop for all our internal documentation.

Ease of use for creating and updating documentation for IT processes. Simple enough to use that functional users can create documentation, and fast enough that documents get created.

Pasting word docs into editor sometimes loses images, formatting.

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank.

Noted in the review

We have had some downtime, but this has been limited.

We needed an automated helpdesk for ClickCease.com. We found dozens of services but we decided to go with HelpJuice due to the great automation features they provided. We are not sorry, we are super happy with the software and it has increased our retention! The guys at HJ (Emil and the crew) were speedy and efficient with the setup and have been there for us with any question we had. Don't think twice, this is the way to go!

The ability to instantly setup Q&A.

No livechat automation, but I understand that is in the works.

Pretty good overall. Had a few support kerfuffles but in the end, they came through and were great to work with. By far the best bang for your buck.

- Can customize it to basically anything you want it to be - Great personalized support - Fast customization requests - Really good editor - Plenty of themes to choose from - Analytics are great

- Can take too much customization to get it to 'feel' right for what you're doing - If you have a private site, sharing articles individually publicly with a client is cumbersome - Full export of site is not great as it exports in excel sheets - No dynamic creation of keywords or related articles - Can't 'continue numbering' in editor - Can't 'copy formatting' in editor - Search results do not contain category 'folders'

In total, Helpjuice is the best option to spread knowledge in the company or within the customers in a user-friendly way which in the end saves time for your business and the readers.

The most useful thing is user interaction feature which lets the visitors evaluate an article and in case they can not find the proper article, they are able to write to the administrator directly. It is done in a simple and time-saving manner. What's more, it makes more people engaged in the content building process.

The only thing that can be even more developed is customization features. Although, the existing customization features are quite nice.

It's very user friendly - All of our agents can easily access anything they need. It can be updated and published for review instantly.

Don't have any at the moment because we are relatively new to the product. If I had to say anything, it's the importing feature - didn't appear to be compatible with many external outlets. That said, I'll turn this into a pro - the customer support team was able to fulfill my needs in less than 12 hours.