HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers

HelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.

HelpOnClick works with helpdesk, content management, ecommerce and customer relationship management (CRM) systems. It provides integration with Facebook, Google Analytics and Gmail. The application serves automobile, education, real estate, retail, software development and travel industries.

HelpOnClick is available for monthly and annual subscription payment options and its pricing is based on per seat.



5 Reviews of HelpOnClick

Overall rating

4.5 / 5 stars

Showing 1 - 5 of 5 reviews

December 2018

Mike from Tilghman Beach and Golf Resort

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easy to use chat software

We are a hotel and lots of our guests chat with us instead of calling. It has been a great customer service tool to enhance their guest experience with us.

Pros

Easy to setup and use for both the chatter and chatee.

Cons

Been using the software for over 2 years and have not encountered any problems.

December 2018

Jarad from Advanced Security System

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

We Love HelpOnClick and Our Customers Do Too!

We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pros

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Cons

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

December 2018

Jeremy from Greenwing Technology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

HelpOnClick Live Chat is a great turn-key platform

Pros

What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability.

Cons

The only con I would say is adding users can be cost prohibitive in some cases.

July 2018

Travis from River Runners

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Good value for small businesses

Overall, this is a good value for small businesses and plan to continue using them.

Pros

Affordable compared to other options. Easy to use for basic chat functions.

Cons

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Response from HelpOnClick of HelpOnClick LLC

Replied August 2018

Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

August 2016

shannon from Shamrock Store, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2016

archived chats

Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after awhile)

Pros

I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.

Cons

You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete.

Response from HelpOnClick of HelpOnClick LLC

Replied August 2016

Hi Shannon, Thank you for your review. We will consider adding multiple selection as you suggest. Most of our customers never delete archived chats, because there are no limits on the volume of archived chats. Thank you for letting us know that you need multiple selection. Regards, Tatiana