# HelpOnClick Software Reviews, Demo & Pricing - 2026 > Review of HelpOnClick Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/helponclick-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / HelpOnClick Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # HelpOnClick 2026: Benefits, Features & Pricing Wondering if HelpOnClick is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview HelpOnClick 4.6 [(12)](https://www.softwareadvice.com/help-desk/helponclick-profile/#reviews) Pricing Starting at $7.20 per month ### About HelpOnClick HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers HelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates. HelpOnClick works with helpdesk, content management, ecommerce and customer relationship management (CRM) systems. It provides integration with Facebook, Google Analytics and Gmail. The application serves automobile, education, real estate, retail, software development and travel industries. HelpOnClick is available for monthly and annual subscription payment options and its pricing is based on per seat. Wondering if HelpOnClick is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## HelpOnClick User Interface ## Popular HelpOnClick Alternatives Main Product HelpOnClick 4.6 [(12)](https://www.softwareadvice.com/help-desk/helponclick-profile/#reviews) Ratings Breakdown - 4.58Ease of use - 4.67Value for money - 3.90Customer support - 4.42Functionality Pricing Starting at $7.20 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3442)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## HelpOnClick Pricing and Plans Starting price: $7.20 per month Free Trial Free Version Basic $7.20 per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HelpOnClick Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of HelpOnClick AI Copilot API Autoresponders Call Center Management Canned Responses Chat/Messaging CRM Customizable Branding Customizable Fields Email Management File Sharing Geotargeting Interaction Tracking Knowledge Base Management Live Chat Mobile Access Mobile App Offline Form Performance Metrics Proactive Chat Real-time Consumer-facing Chat Real-Time Monitoring Screen Sharing Search/Filter Social Media Integration Surveys & Feedback Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing ## HelpOnClick Integrations Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review CS-Cart Store Builder Integration rated undefined from -1 review Joomla Integration rated undefined from -1 review Mojo Helpdesk Integration rated undefined from -1 review Pinnacle Cart Integration rated undefined from -1 review See all 26 integrations ## HelpOnClick User Reviews Overall Rating 4.6 Ratings Breakdown 5 58% 4 42% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.7 Customer support 3.9 Functionality 4.4 Have you used HelpOnClick and would like to share your experience with others? Jarad P. Verified reviewer Security and Investigations 51-200 employees Used daily for more than 2 years Review source Reviewed December 2018 We Love HelpOnClick and Our Customers Do Too! 5 We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. Cons: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. Read More VR Verified Reviewer Machinery 51-200 employees Used daily for more than 2 years Review source Reviewed April 2019 Chatting like the best of them! 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. Cons: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. Vendor Response Thank you for your review. We will consider adding more information to the messages that are received in the offline mode. Replied April 2019 Read More RM Ronda M. Verified reviewer Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed May 2021 Poor Response from all levels 5 The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. Ratings Breakdown 5 Ease of use 5 Value for money 1 Customer support 5 Functionality Pros: having a Desktop version was great since we don't keep browsers open. Cons: Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. Reasons for choosing HelpOnClick This was the only one at the time with a desktop version Read More NL Nancy L. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed April 2019 My appreciation of HelpOnClick 4 I really appreciate this tool and even more when I see that customers love it too Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. Cons: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). Vendor Response Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat. Replied April 2019 Read More TH Travis H. Verified reviewer Leisure, Travel & Tourism 51-200 employees Used daily for less than 12 months Review source Reviewed July 2018 Good value for small businesses 4 Overall, this is a good value for small businesses and plan to continue using them. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: Affordable compared to other options. Easy to use for basic chat functions. Cons: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. Vendor Response Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list. Replied August 2018 Read More MD Mike D. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Review source Reviewed December 2018 Easy to use chat software 5 We are a hotel and lots of our guests chat with us instead of calling. It has been a great customer service tool to enhance their guest experience with us. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to setup and use for both the chatter and chatee. Cons: Been using the software for over 2 years and have not encountered any problems. Read More PM PM M. Information Services 2-10 employees Used daily for less than 2 years Review source Reviewed December 2018 HelpOnClick review 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website. I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention. The smartphone app also allows for support to be provided while on the go. Cons: No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video. Read More JF Jeremy F. Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed December 2018 HelpOnClick Live Chat is a great turn-key platform 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability. Cons: The only con I would say is adding users can be cost prohibitive in some cases. Read More VR Verified Reviewer Retail 11-50 employees Used other for less than 2 years Review source Reviewed December 2018 Love connecting easily 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Easy to work with as a customer! Nice to see when a responder is typing. Cons: Have not run into any problems as of now. Read More SM Sean M. Computer Software 2-10 employees Used weekly for more than 2 years Review source Reviewed December 2018 This is a great product 5 I have used it for a couple years now and it is a great way to instantly talk to potential clients. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Easy to implement into our website. I can use a phone as well. Cons: Nothing comes to mind. Sometimes I forget to sign out but that’s my own doing. I just set a reminder so I don’t forget to sign out when I’m going to be offline. Vendor Response Sean, thank you for your review. You might find it useful to turn on the auto log-off option, which can be found on your profile page. 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