HelpOnClick Software
HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. It serves automobile, education, real estate, retail, software development and travel industries. The solution’s primary features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents.
HelpOnClick offers third-party integration, automated invitation and archiving capabilities to its users. It also provides a real time view of website traffic and connects with customers who need help. With HelpOnClick, users can communicate with customers in 20 languages.
HelpOnClick is compatible with the majority of web browsers and is available as a Windows, Mac, Android and iPhone application. It can be integrated with most major help desk, content management, ecommerce, and customer relationship management (CRM) systems. It also provides integration with Facebook, Google Analytics and Gmail.
HelpOnClick is available in monthly and annual subscription payment options.
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Chat window -
Operation panel -
Widget
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8
1 Review of HelpOnClick
shannon from Shamrock Store, Inc
Employees number: 2-10 employees
August 2016
August 2016
archived chats
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after awhile)
Pros
I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.
Cons
You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete.
