HelpOnClick Software
HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers
HelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.
HelpOnClick works with helpdesk, content management, ecommerce and customer relationship management (CRM) systems. It provides integration with Facebook, Google Analytics and Gmail. The application serves automobile, education, real estate, retail, software development and travel industries.
HelpOnClick is available for monthly and annual subscription payment options and its pricing is based on per seat.
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Chat window -
Operation panel -
Widget
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8
1 Review of HelpOnClick
shannon from Shamrock Store, Inc
Employees number: 2-10 employees
August 2016
August 2016
archived chats
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after awhile)
Pros
I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.
Cons
You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete.
Response: HelpOnClick, HelpOnClick LLC
Date: August 2016
August 2016
Hi Shannon,
Thank you for your review. We will consider adding multiple selection as you suggest. Most of our customers never delete archived chats, because there are no limits on the volume of archived chats. Thank you for letting us know that you need multiple selection.
Regards,
Tatiana
