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HelpOnClick software

3 reviews(4.5/5)
3 reviews(4.5/5)

HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers

HelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.

HelpOnClick works with helpdesk, content management, ecommerce and customer relationship management (CRM) systems. It provides integration with Facebook, Google Analytics and Gmail. The application serves automobile, education, real estate, retail, software development and travel industries.

HelpOnClick is available for monthly and annual subscription payment options and its pricing is based on per seat.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

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3 Reviews of HelpOnClick

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  • Travis from River Runners

    Number of employees: 51-200 employees

    July 2018

    Good value for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, this is a good value for small businesses and plan to continue using them.

    Pros

    Affordable compared to other options. Easy to use for basic chat functions.

    Cons

    The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: HelpOnClick, HelpOnClick LLC

    August 2018

    Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

  • Jarad from Advanced Security System

    Number of employees: 51-200 employees

    July 2018

    Easy to use and a great way to connect with customers

    Ease-of-use
    Functionality
    Quality
    Support

    We have both rural and urban customers that we serve, and we find that busy urban customers love the convenience of chatting with us to answer their questions. It saves them time from having to call in or search through our website for answers. It's a real time saver and has been wonderful for customer service.

    Pros

    We chat with several customers every day and HelpOnClick's product helps us establish a great relationship with those customers with a high degree of trust and authority. Customers are comfortable scheduling appointments, asking about billing questions, and more.

    Cons

    I must have my speakers turned on to hear the alerts when new customers enter the chat. But the software addresses that issue by flashing the browser tab at the same time, which usually catches my eye right away.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • shannon from Shamrock Store, Inc

    Number of employees: 2-10 employees

    August 2016

    archived chats

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after awhile)

    Pros

    I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.

    Cons

    You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete.

    Review Source: Capterra

    Response: HelpOnClick, HelpOnClick LLC

    August 2016

    Hi Shannon, Thank you for your review. We will consider adding multiple selection as you suggest. Most of our customers never delete archived chats, because there are no limits on the volume of archived chats. Thank you for letting us know that you need multiple selection. Regards, Tatiana

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