


Chat window



Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8About HelpOnClick
HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers
HelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.
HelpOnClick works with helpdesk, content management, ecommerce ...
Chat window
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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December 2018
Jarad from Advanced Security System
Company Size: 51-200 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
We Love HelpOnClick and Our Customers Do Too!
We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.
Pros
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.
Cons
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.
April 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
April 2019
Chatting like the best of them!
Pros
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
Cons
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.
Response from HelpOnClick
Replied April 2019
Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.
July 2018
Travis from River Runners
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
July 2018
Good value for small businesses
Overall, this is a good value for small businesses and plan to continue using them.
Pros
Affordable compared to other options. Easy to use for basic chat functions.
Cons
The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.
Response from HelpOnClick
Replied August 2018
Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.
April 2019
Nancy from Clinique Lafontaine inc.
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2019
My appreciation of HelpOnClick
I really appreciate this tool and even more when I see that customers love it too
Pros
Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.
Cons
It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).
Response from HelpOnClick
Replied April 2019
Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.
December 2018
PM from PM Majik
Company Size: 2-10 employees
Industry: Information Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
HelpOnClick review
Pros
Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website. I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention. The smartphone app also allows for support to be provided while on the go.
Cons
No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.
December 2018
Mike from Tilghman Beach and Golf Resort
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Easy to use chat software
We are a hotel and lots of our guests chat with us instead of calling. It has been a great customer service tool to enhance their guest experience with us.
Pros
Easy to setup and use for both the chatter and chatee.
Cons
Been using the software for over 2 years and have not encountered any problems.
December 2018
Jeremy from Greenwing Technology
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2018
HelpOnClick Live Chat is a great turn-key platform
Pros
What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability.
Cons
The only con I would say is adding users can be cost prohibitive in some cases.
December 2018
Sean from MSCTIME Online Timesheets
Company Size: 2-10 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2018
This is a great product
I have used it for a couple years now and it is a great way to instantly talk to potential clients.
Pros
Easy to implement into our website. I can use a phone as well.
Cons
Nothing comes to mind. Sometimes I forget to sign out but that’s my own doing. I just set a reminder so I don’t forget to sign out when I’m going to be offline.
Response from HelpOnClick
Replied April 2019
Sean, thank you for your review. You might find it useful to turn on the auto log-off option, which can be found on your profile page.
December 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2018
Love connecting easily
Pros
Easy to work with as a customer! Nice to see when a responder is typing.
Cons
Have not run into any problems as of now.
August 2016
shannon from Shamrock Store, Inc
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
August 2016
archived chats
Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after awhile)
Pros
I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.
Cons
You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete.
Response from HelpOnClick
Replied August 2016
Hi Shannon, Thank you for your review. We will consider adding multiple selection as you suggest. Most of our customers never delete archived chats, because there are no limits on the volume of archived chats. Thank you for letting us know that you need multiple selection. Regards, Tatiana