HelpOnClick Software

Overall, this is a good value for small businesses and plan to continue using them.

Pros

Affordable compared to other options. Easy to use for basic chat functions.

Cons

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

We have both rural and urban customers that we serve, and we find that busy urban customers love the convenience of chatting with us to answer their questions. It saves them time from having to call in or search through our website for answers. It's a real time saver and has been wonderful for customer service.

Pros

We chat with several customers every day and HelpOnClick's product helps us establish a great relationship with those customers with a high degree of trust and authority. Customers are comfortable scheduling appointments, asking about billing questions, and more.

Cons

I must have my speakers turned on to hear the alerts when new customers enter the chat. But the software addresses that issue by flashing the browser tab at the same time, which usually catches my eye right away.

Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after awhile)

Pros

I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.

Cons

You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete.