--- title: "IT Glue Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IT Glue. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IT Glue is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) / IT Glue Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/it-glue-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/it-glue-profile/alternatives/) # IT Glue User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 342 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 234 reviews (68%) - 4 stars: 98 reviews (29%) - 3 stars: 9 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. - It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. - We've been able to integrate data from 365 (licenses, bitlocker, intune, users, etc) right into a customers org, securely share credentials, grant customers access via MyGlue, build out Network Maps - the list just goes on and on. ### Most mentioned cons - Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations - Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. - Expensive, Browser extension is not good, setup is time consuming and complex, learning curve may be long. ## IT Glue customer reviews Showing reviews 1-25 of 342 (page 1). ### Best IT Doc Mgmt Tool - Overall rating: 5/5 - Reviewer: Mike E. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas. #### Cons Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes. --- ### I can't say enough about what ITGlue has done for our company - Overall rating: 5/5 - Reviewer: Demetrius S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is an A- and ITGlue has definitely made our business more efficient. Now that we are fully on Kaseya it allows all the various integrations to make ITGlue a powerhouse of a documentation system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact ITGlue can be a one stop shop for everything documentation for our clients. IT allows us to support our clients and for us to scale as a business because we have SOPs and automation built in #### Cons I would say its Offline feature is limited and needs improvement. It only works with one browser and it is a bit of a process to get it setup #### Reasons for switching to IT Glue It just made sense given the ease of use and automations --- ### Overall disappointed - Overall rating: 3/5 - Reviewer: Joel L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. #### Cons The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. #### Reasons for switching to IT Glue We had heard about how great IT Glue was from our research but the high-cost kept us away. We looked at alternatives but found nothing comparable. Finally we decided to go ahead, based on reviews and IT Glue marketing. Particularly, the MyGlue product (designed for client use) was a big reason we bought, as we felt it was a tool we could use and even monetize in our client base. Unfortunately, that product was a very big disappointment. --- ### Excellent Documentation Platform for MSPs - Overall rating: 5/5 - Reviewer: Josh D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with IT Glue has been very positive. It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. The ability to quickly access critical information improves efficiency and helps maintain consistency across the team. The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. Overall, it has become a key part of our day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros IT Glue has become an essential tool for managing client documentation within our MSP. The platform makes it easy to organise passwords, assets, procedures, contacts, and configurations in a central location. The search functionality is excellent, making information quick to find when supporting clients. Integrations with tools such as ConnectWise and NinjaOne help keep documentation aligned with other systems and reduce duplicate work. It also only requires an internet connection, meaning engineers can access important client information from anywhere, whether working remotely or on customer site visits. The collaboration features ensure everyone has access to consistent and up-to-date information. #### Cons The platform can be expensive compared to some alternatives, particularly for smaller organisations. Initial setup and documentation standardisation can also take some time and effort to get right. While the interface is generally easy to use, some advanced areas could be more intuitive. --- ### Love IT, Great Product - Overall rating: 5/5 - Reviewer: Terry S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, I couldn't think of a con to it. We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love the history, ability to share with clients and integration it provides with other Kaseya products. Places to store documentation, passwords, files all in one place. #### Cons I can't think of one. #### Reasons for switching to IT Glue It was out of date and we needed to get to something newer with better features --- ### THE GO-TO documentation platform for MSPs. - Overall rating: 5/5 - Reviewer: Jordan D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked in IT Glue for over 5 years including designing a fresh tenant and migrating 13 acquisitions of data into that primary tenant. The API is fairly easy to work with excluding documents. One gotcha about customization means that in M&A, you will have very different version of the same concepts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros IT Glue allows for a large amount of integrations and customization from an asset layout. #### Cons Platform permissions could use an overhaul allowing for granular control without losing global consistency. #### Reasons for choosing IT Glue Cloudbased. Allows encrypted password storage including TOTP. Integrations with other tools allowed for some automation as well. --- ### Great IT knowledge base - Overall rating: 5/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with ITglue is it gets easy to use, so long as you use it. The more you document, the better it gets. That's the threshold to get over. The initial learning curve is there, so take the trainings. Once your team is regularly updating, documenting, linking and editing, it becomes such a thing of beauty. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I absolutely love this product. Simple to use interface, and it does what it says it does. Store configuration information, passwords, contacts, documentation. Share it, and most importantly link the related items. The customer representatives are knowledgeable. #### Cons The thing to be aware of is, there aren't the most integrations available. If you have other Kaeya products (eg. datto) then you're in luck. There's no Apple Business or Google Workspace integration, but there is for Microsoft. --- ### IT Glue - A solid platform that's always improving - Overall rating: 5/5 - Reviewer: Sukhjit S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Recommend it every MSP I know. Put in the time and effort to manage it properly and you'll reap massive rewards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros With Kaseya now integration its whole stack together - the benefit of organizing all your data into IT Glue just continues to improve with time. We've been able to integrate data from 365 (licenses, bitlocker, intune, users, etc) right into a customers org, securely share credentials, grant customers access via MyGlue, build out Network Maps - the list just goes on and on. They're constantly improving and taking feedback from the community - very happy with the future of the platform. #### Cons Like any platform - it's about the time and effort you put in. The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere. --- ### ITGlue is the best documenting tool - Overall rating: 4/5 - Reviewer: Thanya G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great, it is my go to place to find client's information and document every single detail about our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I can have everything in one place, from documents, passwords to devices configurations. I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts #### Cons Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations --- ### ITGlue | Great Value for your Org - Overall rating: 5/5 - Reviewer: Harrison K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product, I love the analytics in the backend for metrics with the team. Its a great incentive to get them to document things. We document everything and having the ability to break things into folder etc is amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ITGlue has a extensive library of templates for configurations and documentation. The integration between connectwise and other platforms is second to none. #### Cons The overall UI design leaves something to be desired. Its bulky and little things like not being able to ctrl+a to select a whole line of text is annoying. --- ### Top-Tier IT Documentation - Overall rating: 5/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great source of truth for each customer. The ability to export all data on a customer-basis is also beneficial. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user error, thus saving us time. #### Cons Would like a way to sync IT Glue to a SharePoint library. Although this would be a difficult task considering permissions, we would even consider starting a new SharePoint library just for this feature, which will allow us to have our customer documents synced to a subsequent library in SharePoint, which our team typically produces documents from in the first place. #### Reasons for switching to IT Glue Excel and MS Access are basic tools that require development and customization that we don't necessarily have the resources to keep investing in. --- ### Excellent, mature documentation system - Overall rating: 4/5 - Reviewer: Lowell P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been transformitive to move our documentation from OneNote back into a structured documentation system. We used to have one years ago but it was shut down by the company that acquired it. Now we're also using it to document all of our internal processes in the business (i.e., sales, accounting, etc.) not just technical processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's got most of the features we need, good integrations, and very good role-based security. #### Cons It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text). #### Reasons for choosing IT Glue More mature product, and it has more integrations. --- ### The way we use ITGlue - Overall rating: 5/5 - Reviewer: Broderick A. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was able to start using it immediately with very little hand holding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The layout and the ease of use. The system layout helps keep un organized users organized and organized user a platform to be creative how the would like to have their information organized. The sky is the limit. #### Cons The price is a little steep for added users, It is a solid platform for documentation. #### Reasons for switching to IT Glue IT Glue is more secure and feature rich than any other product that familiar with. --- ### Great but not yet amazing! - Overall rating: 4/5 - Reviewer: OIivier T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using it for several years and I would not go back to another documentation method. My experience has been mostly positive. The platform is easy to use, intuitive, and highly customizable, which makes documentation straightforward. However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for MSPs looking for efficiency and consistency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The interface is user-friendly, easy to navigate and customize. The integration with several vendors makes the documentation automation a blast. #### Cons The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are missing in my opinion to make a modern documentation tool. --- ### Best Documentation Tool - Overall rating: 5/5 - Reviewer: Craig A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience is smooth and slick. Engineers can easily find and update the information they are needing quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc. #### Cons It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss. --- ### Great documentation tool!! 5 Stars. - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used ITGlue for at least over 10 years and it's been the best tool I've ever seen for Documentation. Documentation via automation with an RMM and APIs has been incredibly useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity. It hasn't been burdened down with tons of unnecessary features and add-ons. Everything that it needs to be is there. It's also very versatile and the APIs are excellent for automation. Keeping things simple means it's fast. #### Cons API documentation / features / some rate limiting. Other than that, it's very solid. The simplicity is what makes it the best. --- ### Easy to use and fluid! - Overall rating: 5/5 - Reviewer: Lance L. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super value! Easy to use snd manage! Easily able to roll out it glue and stay organized!!!! Totally worth every penny! #### Cons Nothing this software is fluid snd great and knows how to make a good product! Keep it up! Loveeee ittt --- ### An essential tool in our stack - Overall rating: 5/5 - Reviewer: Francis L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience and great support. The platform is stable and works always as expected. The onboarding was one of the best we had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The platform is quick, responsive. We use it daily. The API completes the workflows and makes IT an essential tool in our stack #### Cons Some features are still missing - namely the ability to send a password securely using a temp link. Some products have limited integration to IT Glue --- ### Great product. Very strong in features. - Overall rating: 4/5 - Reviewer: Lisa H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been very happy with the product and support. Of course there are always things that can be improved in the opinion of one user, but overall I have been very happy with it. I would love to be included in small sessions where us as the users, could show an IT Glue Team Member, some of the ways we use it and therefore how this might be improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a great place to store a lot of information securely. It has a lot of great features. #### Cons Word processing has a lot to be desired and I would love to see some tweaks to the alerting of warranty expiries. I would also like to see some additional functions and nagging features within checklists. --- ### Great Tool to use for password management and documentation. - Overall rating: 5/5 - Reviewer: Aaron W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great Tool to use for password management and documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Great place to store documentation. Would recommend to all MSP's. #### Cons Contracts!.. If your a MSP you would want this service so why do you have to be on a contract. What if you have a Part Time and when they leave you still have to pay. Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. MFA Should come up before the Password. --- ### ITGlue Review from Blackcreek Technologies - Overall rating: 5/5 - Reviewer: Todd A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been mostly pleasant, and there are very few pitfalls and challenges that cannot be fully overcome with ITGlue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The vast flexibility of integrations and ability to customize this product for our own specific needs #### Cons The duplication of configurations and the broken data between various records makes it challenging to truly have full insight on client configurations --- ### Does it's Job well! - Overall rating: 5/5 - Reviewer: Ben L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been really good. As mentioned in the "Cons", the only down fall is we've had the freedom to make a mess of some of our documentation, and we've had to re-organize a couple times, but that's on us more than on them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros it's ease of use and search features. I also like that it tracks domains and SSL certificates. #### Cons It gives you lots of freedom to make a mess of your own documentation --- ### Noorda COM - Overall rating: 4/5 - Reviewer: Dallas A. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been enjoyable to get to know the ITGlue Product. However we have not had an onboarding call to verify that what we have set up is correct and that we are actually using the tool correctly. If we could get some help in this area that would be great. I know that we have had several calls about the kaseya 365 apps. I wish the onboarding team would be as persistent as the Sales side of the Business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the documentation and how I can associate it with a piece of equipment. Be it Network or Printers and copiers or even Our Event Schedulers. This allows me to see one dashboard and get access to things that use to take me several steps. #### Cons Currently I have had a chance to complete the ITGlue Training. There is a test that is Required to take at the end. I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time. --- ### Superrrrrrrr - Overall rating: 5/5 - Reviewer: Alfin K. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It is dependent tool which makes task way #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pleased with the information structure which can make the customers some success #### Cons Bad interface with slow processing which makes a headache to the customer --- ### IT Glue makes life easier - Overall rating: 5/5 - Reviewer: Alejandro G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Makes sharing information among co-workers and customers really nice. #### Cons The mobile app is very weak and needs a lot of work. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/?page=2) --- IT Glue Reviews, Pros and Cons - 2026 Software Advice