--- title: "IT Glue Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IT Glue. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IT Glue is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) / IT Glue Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/it-glue-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/it-glue-profile/alternatives/) # IT Glue User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 342 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 234 reviews (68%) - 4 stars: 98 reviews (29%) - 3 stars: 9 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. - It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. - We've been able to integrate data from 365 (licenses, bitlocker, intune, users, etc) right into a customers org, securely share credentials, grant customers access via MyGlue, build out Network Maps - the list just goes on and on. ### Most mentioned cons - Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations - Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. - Expensive, Browser extension is not good, setup is time consuming and complex, learning curve may be long. ## IT Glue customer reviews Showing reviews 1-25 of 342 (page 1). ### Best IT Doc Mgmt Tool - Overall rating: 5/5 - Reviewer: Mike E. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas. #### Cons Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes. --- ### Reliable, Feature-Rich, and Easy to Use - Overall rating: 5/5 - Reviewer: Cheri R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with IT Glue has been excellent. It makes documentation efficient and accessible, which directly improves both internal operations and client support. The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable. #### Cons Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier. #### Reasons for switching to IT Glue We switched from ConnectWise + OneNote to IT Glue for centralized, structured documentation with integrations, security, and search that save time and reduce errors. --- ### Overall disappointed - Overall rating: 3/5 - Reviewer: Joel L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. #### Cons The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. #### Reasons for switching to IT Glue We had heard about how great IT Glue was from our research but the high-cost kept us away. We looked at alternatives but found nothing comparable. Finally we decided to go ahead, based on reviews and IT Glue marketing. Particularly, the MyGlue product (designed for client use) was a big reason we bought, as we felt it was a tool we could use and even monetize in our client base. Unfortunately, that product was a very big disappointment. --- ### ITGlue is the best documenting tool - Overall rating: 4/5 - Reviewer: Thanya G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great, it is my go to place to find client's information and document every single detail about our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I can have everything in one place, from documents, passwords to devices configurations. I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts #### Cons Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations --- ### Online repository - Overall rating: 4/5 - Reviewer: Richard R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Dependable online resource that can be utilized for several different aspects for clients that are supported #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Online repository for passwords, assets, contacts & several other vital items relevant to multiple clients #### Cons Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client #### Reasons for choosing IT Glue Connectwise knowledge base was not well integrated --- ### I can't say enough about what ITGlue has done for our company - Overall rating: 5/5 - Reviewer: Demetrius S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is an A- and ITGlue has definitely made our business more efficient. Now that we are fully on Kaseya it allows all the various integrations to make ITGlue a powerhouse of a documentation system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact ITGlue can be a one stop shop for everything documentation for our clients. IT allows us to support our clients and for us to scale as a business because we have SOPs and automation built in #### Cons I would say its Offline feature is limited and needs improvement. It only works with one browser and it is a bit of a process to get it setup #### Reasons for switching to IT Glue It just made sense given the ease of use and automations --- ### Love IT, Great Product - Overall rating: 5/5 - Reviewer: Terry S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, I couldn't think of a con to it. We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love the history, ability to share with clients and integration it provides with other Kaseya products. Places to store documentation, passwords, files all in one place. #### Cons I can't think of one. #### Reasons for switching to IT Glue It was out of date and we needed to get to something newer with better features --- ### THE GO-TO documentation platform for MSPs. - Overall rating: 5/5 - Reviewer: Jordan D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked in IT Glue for over 5 years including designing a fresh tenant and migrating 13 acquisitions of data into that primary tenant. The API is fairly easy to work with excluding documents. One gotcha about customization means that in M&A, you will have very different version of the same concepts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros IT Glue allows for a large amount of integrations and customization from an asset layout. #### Cons Platform permissions could use an overhaul allowing for granular control without losing global consistency. #### Reasons for choosing IT Glue Cloudbased. Allows encrypted password storage including TOTP. Integrations with other tools allowed for some automation as well. --- ### IT Glue: Must Have for MSP's - Overall rating: 5/5 - Reviewer: Brittany P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with desktop support in a timely fashion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how it integrates with Quickpass and Autotask and how we can have third-party support and Clients access information we want them to access. #### Cons creating groups and utilizing them to assign specific access can cause issues. when adding vendor information, some of the required information is not recorded and causes errors when trying to save the vendor. #### Reasons for switching to IT Glue IT Glue integrates with all resources that we want to use. --- ### Top-Tier IT Documentation - Overall rating: 5/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great source of truth for each customer. The ability to export all data on a customer-basis is also beneficial. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user error, thus saving us time. #### Cons Would like a way to sync IT Glue to a SharePoint library. Although this would be a difficult task considering permissions, we would even consider starting a new SharePoint library just for this feature, which will allow us to have our customer documents synced to a subsequent library in SharePoint, which our team typically produces documents from in the first place. #### Reasons for switching to IT Glue Excel and MS Access are basic tools that require development and customization that we don't necessarily have the resources to keep investing in. --- ### The way we use ITGlue - Overall rating: 5/5 - Reviewer: Broderick A. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was able to start using it immediately with very little hand holding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The layout and the ease of use. The system layout helps keep un organized users organized and organized user a platform to be creative how the would like to have their information organized. The sky is the limit. #### Cons The price is a little steep for added users, It is a solid platform for documentation. #### Reasons for switching to IT Glue IT Glue is more secure and feature rich than any other product that familiar with. --- ### IT Glue keeps getting better each year! - Overall rating: 5/5 - Reviewer: Jaycob R. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I have used IT Glue for roughly 7 years and absolutely love it. IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support collabs with you for best practice and successful workflows. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IT Glue is a structured and organized but so interconnected. I love the tabs and configurations. this allows easy collaboration of live documents without getting lost in the white noise spiderweb connections. #### Cons Cannot Archive Imported files like word, excel and PDFs. this would be a great feature to include. I think we could have a lot of functionality added if this gets included. --- ### A useful IT documentation tool - but only use the website. - Overall rating: 4/5 - Reviewer: Randy G. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or PDF documents), share passwords with OTP codes, and easily add network documentation from Lucid all work very well. The downside is some of the integration features don't work - the password extension does not function and the DattoRMM integration for passwords is buggy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and features. The ability to share important information with all members of the IT staff is critical. We use it for asset information, passwords, network diagrams and knowledge base articles. #### Cons Can be a bit confusing to setup and integrate with other Kaseya products. The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go. The password extension does not work correctly. --- ### ITGlue: the best place to store my IT info. - Overall rating: 5/5 - Reviewer: Marco C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It's the first portal I open every day and it's where I most spend my time searching for information for gaining access to other system with credentials stored. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Place to store all the information related to customer assets, operations and people in a way one can easily find anything. Integration with PSA and RMM helps in getting a unique place where to store information. #### Cons Items referral is great and let me be able to map even complex situations. OTP for password is a great feature and let me avoid set it on a device that could be lost. Edge extension is great to pass credentials with ease to any login page. --- ### Great documentation tool!! 5 Stars. - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used ITGlue for at least over 10 years and it's been the best tool I've ever seen for Documentation. Documentation via automation with an RMM and APIs has been incredibly useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity. It hasn't been burdened down with tons of unnecessary features and add-ons. Everything that it needs to be is there. It's also very versatile and the APIs are excellent for automation. Keeping things simple means it's fast. #### Cons API documentation / features / some rate limiting. Other than that, it's very solid. The simplicity is what makes it the best. --- ### Makes documentation easy - Overall rating: 5/5 - Reviewer: Rodolfo T. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy with the product. Helps me keep track of all my clients router configurations, expirations and passwords. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I couldn't do my job without IT Glue. I am in and out of it all day long. Very organized and easy to use. #### Cons Does not automatically bring in new configurations. I have to go to integrations and match or create them. --- ### The most important tool for my IT business - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really fantastic, it was the first tool that I purchased when I started my IT business and it is the tool that I have built my business around. IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and are amazed at how quickly I can pull up information about any of their equipment or infrastructure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use with IT Glue is one of my favourite things. It is so easy to add and organise data relating to clients and also it is easy to link different information together in a logical way so that everything is really easy to find. #### Cons if I had to say something i dont like it would be the price just because money is always a big consideration in business. However, I would say that the value provided by IT Glue makes it well worth the price. --- ### Well worth the investment! - Overall rating: 5/5 - Reviewer: Kenneth K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using ITG for the past 5 years with great success! When we can't access the system for some reason, it cripples our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a core product we use at work. Business would be difficult without it. I'm really glad we have it. #### Cons Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue. --- ### Compass review of Glue - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience is good I like the product wish there were more links to integrations of other vendors for pulling in information. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use, able to link documents and build out relationships that allow you to easily find information. #### Cons Would like better ways to view pictures and post them into configurations. More custom fields and allow for more freedom of changes. --- ### 8/10, would def recommend! - Overall rating: 5/5 - Reviewer: Matt D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is very good. Search could be faster, but on the whole it has revolutionized our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros IT Glue organizes our client data in a fantastic, searchable format that saves tons of time #### Cons A few things: - when searching, you cannot tap enter after your search term or an annoying context menu opens that can only be cancelled by pressing escape. Super counter-intuitive - Consistency: it would be great if we could past inline images everywhere (like in passwords) and not just in certain arbitrary areas. - LAN diagrams should be larger in the preview window, lots of wasted real estate --- ### ITGlue Review from Blackcreek Technologies - Overall rating: 5/5 - Reviewer: Todd A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been mostly pleasant, and there are very few pitfalls and challenges that cannot be fully overcome with ITGlue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The vast flexibility of integrations and ability to customize this product for our own specific needs #### Cons The duplication of configurations and the broken data between various records makes it challenging to truly have full insight on client configurations --- ### Service Desk Manager - Overall rating: 5/5 - Reviewer: Sachin P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Different sections that is available to upload or update the data into. #### Cons Network glue or configuration sync can be more enhanced --- ### Thorough storage of critical information - Overall rating: 5/5 - Reviewer: Truman C. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Usetr Support is critical, responsive and effective. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons Requirement to pay additional Fees for ITGlue User Training. Should be included. --- ### Superrrrrrrr - Overall rating: 5/5 - Reviewer: Alfin K. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It is dependent tool which makes task way #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pleased with the information structure which can make the customers some success #### Cons Bad interface with slow processing which makes a headache to the customer --- ### IT Glue makes life easier - Overall rating: 5/5 - Reviewer: Alejandro G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Makes sharing information among co-workers and customers really nice. #### Cons The mobile app is very weak and needs a lot of work. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/?page=2) --- IT Glue Reviews, Pros and Cons - 2026 Software Advice