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> Reviews of IT Glue. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IT Glue is a good fit for you!

Source: https://www.softwareadvice.com/help-desk/it-glue-profile/reviews

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IT Glue Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/help-desk/it-glue-profile/)

Reviews

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# IT Glue Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(232)

4

(98)

3

(9)

2

(0)

1

(1)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.4

Value for money

4.4

Functionality

4.5

* * *

### Pros

"We've been able to integrate data from 365 (licenses, bitlocker, intune, users, etc) right into a customers org, securely share credentials, grant customers access via MyGlue, build out Network Maps - the list just goes on and on. "

"The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver."

"IT Glue is really helpful for keeping client info, passwords, documentation, and processes in one place."

### Cons

"Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations"

"Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness."

"Expensive, Browser extension is not good, setup is time consuming and complex, learning curve may be long."

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IT Glue Reviews, Pros and Cons - 2026 Software Advice