--- title: "IT Glue Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IT Glue. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IT Glue is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) / IT Glue Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/it-glue-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/it-glue-profile/alternatives/) # IT Glue User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 342 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 234 reviews (68%) - 4 stars: 98 reviews (29%) - 3 stars: 9 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. - It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. - We've been able to integrate data from 365 (licenses, bitlocker, intune, users, etc) right into a customers org, securely share credentials, grant customers access via MyGlue, build out Network Maps - the list just goes on and on. ### Most mentioned cons - Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations - Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. - Expensive, Browser extension is not good, setup is time consuming and complex, learning curve may be long. ## IT Glue customer reviews Showing reviews 1-25 of 342 (page 1). ### Great IT knowledge base - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with ITglue is it gets easy to use, so long as you use it. The more you document, the better it gets. That's the threshold to get over. The initial learning curve is there, so take the trainings. Once your team is regularly updating, documenting, linking and editing, it becomes such a thing of beauty. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I absolutely love this product. Simple to use interface, and it does what it says it does. Store configuration information, passwords, contacts, documentation. Share it, and most importantly link the related items. The customer representatives are knowledgeable. #### Cons The thing to be aware of is, there aren't the most integrations available. If you have other Kaeya products (eg. datto) then you're in luck. There's no Apple Business or Google Workspace integration, but there is for Microsoft. --- ### Excellent Documentation Platform for MSPs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with IT Glue has been very positive. It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. The ability to quickly access critical information improves efficiency and helps maintain consistency across the team. The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. Overall, it has become a key part of our day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros IT Glue has become an essential tool for managing client documentation within our MSP. The platform makes it easy to organise passwords, assets, procedures, contacts, and configurations in a central location. The search functionality is excellent, making information quick to find when supporting clients. Integrations with tools such as ConnectWise and NinjaOne help keep documentation aligned with other systems and reduce duplicate work. It also only requires an internet connection, meaning engineers can access important client information from anywhere, whether working remotely or on customer site visits. The collaboration features ensure everyone has access to consistent and up-to-date information. #### Cons The platform can be expensive compared to some alternatives, particularly for smaller organisations. Initial setup and documentation standardisation can also take some time and effort to get right. While the interface is generally easy to use, some advanced areas could be more intuitive. --- ### IT Glue Review - Overall rating: 4/5 - Reviewer: Ian H. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Very good, no real issues that I've found yet. A little annoying that the search field saves the last search constantly but I can work around it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use. #### Cons It has no QR code scanner for when setting up the MFA tokens in each password field. Have to use a 3rd party to get the information when other password/document systems have had it built in for years. --- ### Good tool for documentation and password management - Overall rating: 5/5 - Reviewer: Bobby A. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, IT Glue has been a good tool for client support and documentation. It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information. It takes effort to keep updated, but when it is maintained, it saves a lot of time. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros IT Glue is really helpful for keeping client info, passwords, documentation, and processes in one place. It makes it easier to find what is needed when supporting a client, especially when multiple techs are working on the same environment. The password management and documentation side are probably the biggest wins, and it helps with collaboration across the team. #### Cons The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it can slow things down. Some areas can also feel a little slow or take extra clicks when trying to quickly find something. --- ### IT Glue: Your go to platform for password security and management. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with IT Glue has been very positive. It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management. The platform is especially valuable for MSP environments where fast access to accurate client information is essential. IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IT Glue provides an excellent centralized documentation platform for IT teams and MSPs. Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients. The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place. IT Glue also performs very well in day-to-day operations. Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time. The relationship mapping between assets, passwords, and documents further streamlines workflows and client support. Another standout feature is the customer support. Their support team is responsive, fast, consistent, and highly knowledgeable when resolving issues or providing guidance. #### Cons One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams. The large number of features and customization options creates a learning curve, and properly organizing documentation requires time and planning to fully maximize the platform’s potential. --- ### ITGlue is the best documenting tool - Overall rating: 4/5 - Reviewer: Thanya G. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great, it is my go to place to find client's information and document every single detail about our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I can have everything in one place, from documents, passwords to devices configurations. I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts #### Cons Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations --- ### Esteban is an outstanding team member! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with ITGlue was outstanding. Esteban worked with us every minute we accessed ITGlue and he helped us ramp us quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use with included templates and the remarkable support. I cannot say enough about the help Esteban gave our team. #### Cons Unable to roll out for entire organization because of lack of secure hierarchy. We wanted to be able to roll ITGlue out for several of our departments but we did not know that Administration could not be separated. We have overcome this opportunity by using ITGlue for only one department and changing the URL to help with this. When we launch a second department, we will use a separate implementation of ITGlue and URL. --- ### Review IT Glue - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Password management and KB organization. Stores everything in just one place, eliminating having to search info across many places. #### Cons Expensive, Browser extension is not good, setup is time consuming and complex, learning curve may be long. --- ### Duplicate Yourself, Then Scale - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. At the National Conference in Las Vegas, my account manager connected me with technical experts & the vision to scale just made sense. Integrations with Datto RMM, for example, made it so much easier to provide consistent support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For a growing business, it has proven to be the ultimate tool to scale while allowing for shared access without sacrificing service to the customer. #### Cons It's intimidating at first glance, but with the proper integrations, it carries itself forward in terms of seeing the big picture for client environments. Good Data In = GREAT Results Out --- ### 1 easy place to manage all password and docs - Overall rating: 4/5 - Reviewer: Carl N. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since we use it glue we do not have to search or ask team mate for password find who as the 2fa text message. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A single place to have all passwords and easy management of who as access to it at what time. Easy 2fa management #### Cons Very long onboarding and transfer from our old environment. Also not clear on what box are needed for each filed and their interaction with other field . --- ### Best IT Doc Mgmt Tool - Overall rating: 5/5 - Reviewer: Mike E. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas. #### Cons Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes. --- ### Online repository - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Dependable online resource that can be utilized for several different aspects for clients that are supported #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Online repository for passwords, assets, contacts & several other vital items relevant to multiple clients #### Cons Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client --- ### Overall disappointed - Overall rating: 3/5 - Reviewer: Joel L. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. #### Cons The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. --- ### I can't say enough about what ITGlue has done for our company - Overall rating: 5/5 - Reviewer: Demetrius S. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is an A- and ITGlue has definitely made our business more efficient. Now that we are fully on Kaseya it allows all the various integrations to make ITGlue a powerhouse of a documentation system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact ITGlue can be a one stop shop for everything documentation for our clients. IT allows us to support our clients and for us to scale as a business because we have SOPs and automation built in #### Cons I would say its Offline feature is limited and needs improvement. It only works with one browser and it is a bit of a process to get it setup --- ### Love IT, Great Product - Overall rating: 5/5 - Reviewer: Terry S. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, I couldn't think of a con to it. We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love the history, ability to share with clients and integration it provides with other Kaseya products. Places to store documentation, passwords, files all in one place. #### Cons I can't think of one. --- ### IT Glue - A solid platform that's always improving - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Recommend it every MSP I know. Put in the time and effort to manage it properly and you'll reap massive rewards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros With Kaseya now integration its whole stack together - the benefit of organizing all your data into IT Glue just continues to improve with time. We've been able to integrate data from 365 (licenses, bitlocker, intune, users, etc) right into a customers org, securely share credentials, grant customers access via MyGlue, build out Network Maps - the list just goes on and on. They're constantly improving and taking feedback from the community - very happy with the future of the platform. #### Cons Like any platform - it's about the time and effort you put in. The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere. --- ### A Game-Changer for IT Documentation and SOPs - Overall rating: 5/5 - Reviewer: Denuka R. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team. #### Cons The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. --- ### Happy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been a positive experience as it helps me keep track of all the passwords. So I know how to get in and things aren’t lost or held in a csv. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Password management and collaboration are the things I have enjoyed.i have had a lot of experience with these and im happy. #### Cons It requires a lot of patience to get set up. Each client requires a lot of manual entry. I hope there is a new product to put data in. --- ### The way we use ITGlue - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was able to start using it immediately with very little hand holding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The layout and the ease of use. The system layout helps keep un organized users organized and organized user a platform to be creative how the would like to have their information organized. The sky is the limit. #### Cons The price is a little steep for added users, It is a solid platform for documentation. --- ### Great but not yet amazing! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using it for several years and I would not go back to another documentation method. My experience has been mostly positive. The platform is easy to use, intuitive, and highly customizable, which makes documentation straightforward. However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for MSPs looking for efficiency and consistency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The interface is user-friendly, easy to navigate and customize. The integration with several vendors makes the documentation automation a blast. #### Cons The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are missing in my opinion to make a modern documentation tool. --- ### Amazing product, great value for money. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the information in one place. OTP Management for User accounts has been amazing. #### Cons Autofill from the web extension and web extension navigation is terrible and hard to navigate. browser extension could do with a rework for autofilling. --- ### Great documentation tool!! 5 Stars. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used ITGlue for at least over 10 years and it's been the best tool I've ever seen for Documentation. Documentation via automation with an RMM and APIs has been incredibly useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity. It hasn't been burdened down with tons of unnecessary features and add-ons. Everything that it needs to be is there. It's also very versatile and the APIs are excellent for automation. Keeping things simple means it's fast. #### Cons API documentation / features / some rate limiting. Other than that, it's very solid. The simplicity is what makes it the best. --- ### Unlocking Efficiency: How IT Glue Empowers IT Teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IT Glue provides a single source of truth for IT documentation, making it easy to store, access, and share critical information like passwords, configurations, and SOPs. This reduces onboarding time, minimizes errors, and boosts team collaboration. #### Cons While powerful, some users find IT Glue’s interface less intuitive, especially when managing large volumes of documentation. Customization options for templates and workflows can also be limited compared to more flexible platforms. --- ### An essential tool in our stack - Overall rating: 5/5 - Reviewer: Francis L. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience and great support. The platform is stable and works always as expected. The onboarding was one of the best we had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The platform is quick, responsive. We use it daily. The API completes the workflows and makes IT an essential tool in our stack #### Cons Some features are still missing - namely the ability to send a password securely using a temp link. Some products have limited integration to IT Glue --- ### Compass review of Glue - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience is good I like the product wish there were more links to integrations of other vendors for pulling in information. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use, able to link documents and build out relationships that allow you to easily find information. #### Cons Would like better ways to view pictures and post them into configurations. More custom fields and allow for more freedom of changes. ---