# IT Glue Software Reviews, Demo & Pricing - 2026 > Review of IT Glue Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/it-glue-profile --- [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / IT Glue Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/it-glue-profile/alternatives/) # IT Glue 2026: Benefits, Features & Pricing Wondering if IT Glue is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview IT Glue 4.6 [(340)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Pricing Starting at $29.00 per month ### About IT Glue IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more. IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion. Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs. Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs. Wondering if IT Glue is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. ## IT Glue User Interface ## Popular IT Glue Alternatives Main Product IT Glue 4.6 [(340)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [N-sight RMM](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(200)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.12Value for money - 3.99Customer support - 4.25Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.72Value for money - 4.34Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [SuperOps](https://www.softwareadvice.com/it-management/superops-ai-profile/) 4.6 [(65)](https://www.softwareadvice.com/it-management/superops-ai-profile/#reviews) Ratings Breakdown - 4.58Ease of use - 4.37Value for money - 4.77Customer support - 4.37Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(293)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.61Value for money - 4.67Customer support - 4.53Functionality Pricing Available upon request Get Price ## IT Glue Pros and Cons We analyzed 340 verified reviews for IT Glue to find out what actual users really think. Select to learn more Centralized And Flexible Documentation IT Glue provides a robust platform for organizing and managing IT documentation. Users benefit from easy access, customizable templates, version control, and integrations that automate processes. The system supports detailed documentation for both internal and client needs, helping teams stay efficient and consistent. Organized Client Data Access IT Glue centralizes client information, making it simple to store, categorize, and retrieve details about IT environments. Users appreciate quick access to client data, integrations with other tools, and features that support onboarding, transparency, and efficient support for multiple clients. Secure Password Organization And Sharing With IT Glue, password management is streamlined and secure. The platform enables safe storage, granular permissions, and easy sharing of credentials. Features like OTP support, audit logs, and integration with other tools help teams track, access, and manage passwords across multiple clients. Search Limitations And Confusion Searching in IT Glue can be frustrating due to inconsistent results, poor folder support, and unintuitive navigation. Users report difficulty finding documents, slow or inaccurate searches, and a lack of global search convenience, which complicates locating critical information quickly. ## IT Glue Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Basic $29.00 per user, per month Plan includes: - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - 1 Data Source - 1-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement - Checklists Read More Select $38.00 per user, per month Plan includes: - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - 2 Data Sources - 2-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement - Checklists Read More Enterprise $44.00 per user, per month Plan includes: - Cooper Copilot for IT Glue - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - Unlimited Data Sources - 2-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## IT Glue Features - Popular features found in Document Management Access Controls/Permissions Archiving & Retention Collaboration Tools Compliance Tracking Document Classification Document Editing Document Generation Electronic Signature File Conversion File Sharing Third-Party Integrations Version Control - More features of IT Glue Active Directory Integration Activity Dashboard Activity Tracking Alerts/Notifications API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Backup and Recovery Catalog Management Change Tracking Checklists Commenting/Notes Compliance Management Configurable Workflow Configuration Management Contract/License Management Credential Management CRM Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Documentation Management Document Automation Document Capture Document Management Document Review Document Storage Drag & Drop Encrypted Password Storage Event Logs File Management Forms Management For the IT sector Full Text Search Help Desk Management Inventory Management Inventory Tracking Issue Management IT Asset Management IT Asset Tracking IT Reporting Knowledge Base Management Knowledge Library Knowledge Management License Management Monitoring Offline Access Onboarding Password Management Performance Metrics Policy Management Real-Time Data Real-Time Notifications Relationship Mapping Reminders Remote Monitoring & Management Reporting/Analytics Reporting & Statistics Role-Based Permissions Rules-Based Workflow Search/Filter Secure Data Storage Self Service Portal Service Level Agreement (SLA) Management Single Sign On SSL Security Supplier Management Support Ticket Management Support Ticket Tracking Tagging Task Management Templates Text Editing User Management Workflow Automation Workflow Management ## IT Glue Integrations Autotask PSA Integration rated 4.3 from 49 reviews Datto RMM Integration rated 4.5 from 40 reviews ConnectWise PSA Integration rated 4.5 from 39 reviews Microsoft 365 Integration rated 4.4 from 30 reviews Kaseya VSA Integration rated 4.2 from 17 reviews Kaseya BMS Integration rated 4.4 from 15 reviews See all 49 integrations ## IT Glue User Reviews Overall Rating 4.6 Ratings Breakdown 5 68% 4 29% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.4 Customer support 4.4 Functionality 4.5 ME Mike E. Verified reviewer Computer & Network Security 2-10 employees Used daily for more than 2 years Reviewed March 2024 Best IT Doc Mgmt Tool 5 Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas. Cons: Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes. Read More CR Cheri R. Verified reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Review source Reviewed September 2025 Reliable, Feature-Rich, and Easy to Use 5 My experience with IT Glue has been excellent. It makes documentation efficient and accessible, which directly improves both internal operations and client support. The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable. Cons: Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier. Reasons for switching to IT Glue We switched from ConnectWise + OneNote to IT Glue for centralized, structured documentation with integrations, security, and search that save time and reduce errors. Read More CM Carl-Darren M. Verified reviewer Computer & Network Security 2-10 employees Used daily for less than 6 months Review source Reviewed August 2024 Avoid at all costs! 1 This company (Kaseya) have bought many different solutions and turned them into add-ons. The primary solution for five engineers is over £400 per month. When we complained about the system not working as described, they suggested we pay another £2000 per month for Kaseya 365. Our complaint was dealt with by the sales department, which quoted completely inaccurate pricing. I was stupid enough to sign up for 3 years due to large discounts over a 12 month contract. I am now arguing with them to get out of the contract but their contracts are written for them not the Client. Our lawyers have said "While the Agreement is a little confused and unclear in places, the contract is valid". However, the demonstration we had bought little resemblance to the final product as all information had to be entered manually and is not automatic as shown to us. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The initial demonstration which showed automated field population from ticket systems and Microsoft Cons: Extra add-ons to make anything work. Poor support. Constant upselling more of their products Reasons for choosing IT Glue Persuasive arguments on cost and useability Reasons for switching to IT Glue Wanted a better documentation system and everything in one place Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used daily for less than 6 months Review source Reviewed September 2025 Amazing Documentation and Management! 5 IT is really great. It provides an easy to document processes, manage passwords and collaborate with teams. Using the simple account/security management, we were able to onboard our first employee and give them access to all the account they need. This includes documentation and passwords to jump in and start working right away. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it. This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members. Cons: I would like the domain and SSL tracker to also monitor the website for downtime. I don't like the way it creates a default location completing certain actions, even when an address already exists. Reasons for switching to IT Glue We already use other Kaseya products and wanted to add documentation to our stack. Read More RR Richard R. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed June 2025 Online repository 4 Dependable online resource that can be utilized for several different aspects for clients that are supported Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Online repository for passwords, assets, contacts & several other vital items relevant to multiple clients Cons: Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client Reasons for choosing IT Glue Connectwise knowledge base was not well integrated Read More DS Demetrius S. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Reviewed May 2025 I can't say enough about what ITGlue has done for our company 5 My overall experience is an A- and ITGlue has definitely made our business more efficient. Now that we are fully on Kaseya it allows all the various integrations to make ITGlue a powerhouse of a documentation system Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The fact ITGlue can be a one stop shop for everything documentation for our clients. IT allows us to support our clients and for us to scale as a business because we have SOPs and automation built in Cons: I would say its Offline feature is limited and needs improvement. It only works with one browser and it is a bit of a process to get it setup Reasons for switching to IT Glue It just made sense given the ease of use and automations Read More BP Brittany P. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Reviewed February 2025 IT Glue: Must Have for MSP's 5 I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with desktop support in a timely fashion. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how it integrates with Quickpass and Autotask and how we can have third-party support and Clients access information we want them to access. Cons: creating groups and utilizing them to assign specific access can cause issues. when adding vendor information, some of the required information is not recorded and causes errors when trying to save the vendor. Reasons for switching to IT Glue IT Glue integrates with all resources that we want to use. Read More MS Mike S. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Reviewed February 2025 Top-Tier IT Documentation 5 Great source of truth for each customer. The ability to export all data on a customer-basis is also beneficial. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user error, thus saving us time. Cons: Would like a way to sync IT Glue to a SharePoint library. Although this would be a difficult task considering permissions, we would even consider starting a new SharePoint library just for this feature, which will allow us to have our customer documents synced to a subsequent library in SharePoint, which our team typically produces documents from in the first place. Reasons for switching to IT Glue Excel and MS Access are basic tools that require development and customization that we don't necessarily have the resources to keep investing in. Read More PG Preston G. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Reviewed February 2025 IT Glue Questionairre 5 I'm very happy with the overall purpose and function of what IT Glue provides for our operations. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information. It really assists with automating a large portion of information and processes we have in place for our customers, and the services we provide. With these integrations we are able to automate many tasks and processes that would take quite a bit of manual labor otherwise, by providing a secure, streamline, automated solution to keep our team nimble and flexible for our customers; giving us the ability to work on more than one problem or issue simutaneously. The time to click to get the answer is a game changer and lifesaver bar none. Cons: Ability to setup MyGlue Structure and management for Customer Users. Another Con and wish, is the ability to synch with more than one PSA simultaneosly. The ability to do more automapping to exising configs for a new integration or new system that is added with integrations instead of having to make a manual mapping of a config for a customer whent the information already exists. Insted map paired configs that have the matching information and any that are not matched and fail mapped provide a list those items instead of being tasked with mapping things manually each time a new integration that requires mapping and matching to an existing config. Reasons for choosing IT Glue Best overall functionality for what our needs required. Mainly integrations. Read More JJ Jack J. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 12 months Review source Reviewed September 2025 Amazing Product 4 fantastic overall product meaning its a product that is so excellent helps with process management overall Ratings Breakdown 4 Ease of use 2 Value for money 2 Customer support 3 Functionality Pros: So intergarted with the kaseya suite meaning all the systems just glue togther making major automation Cons: i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help Reasons for switching to IT Glue as we wanted to automate with the kaseya suite Read More Showing 1 - 10 of 340 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) ## IT Glue Popular Comparisons [N-central vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/solarwinds-n-central/)[N-sight RMM vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/msp-rmm/)[Syncro vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/syncro/)[SuperOps vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/superops-ai/)[NinjaOne vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/ninjarmm/)[Zoho Assist vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/zoho-assist/)[ConnectWise PSA vs IT Glue](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/it-glue/)[Freshservice vs IT Glue](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/it-glue/)[Autotask PSA vs IT Glue](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/it-glue/)[JIRA Service Management vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/jira-service-management/)[Datto RMM vs IT Glue](https://www.softwareadvice.com/patch-management/datto-rmm-profile/vs/it-glue/)[Auvik vs IT Glue](https://www.softwareadvice.com/observability/auvik-profile/vs/it-glue/)[Kaseya VSA vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/kaseya-vsa/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/it-glue-profile/alternatives/) ## Other Top Recommended Document Management Software [Square 9](https://www.softwareadvice.com/cms/square-9-profile/) **4.5** (141) Recently recommended **13** times [Conga Composer](https://www.softwareadvice.com/cms/conga-document-generation-profile/) **4.4** (116) Recently recommended **13** times [Revver](https://www.softwareadvice.com/cms/revver-profile/) **4.4** (967) Recently recommended **12** times [Klyck](https://www.softwareadvice.com/business-plan/klyck-profile/) **4.9** (29) Recently recommended **12** times Stuck Between Options? 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