JumpCloud Directory Platform vs SolarWinds Service Desk

RATING:

4.7

(206)

JumpCloud Directory Platform has 206 reviews and a rating of 4.67 / 5 stars vs SolarWinds Service Desk which has 572 reviews and a rating of 4.58 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (206)
4.6 (572)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 17, 2023
May 27, 2024
Pros/Cons
  • Pros

  • The product is quick and responsive. Streamlines and adds AD like features to small businesses with no need or desire to implement AD.
  • JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.
  • Cons

  • Also, setting up the RADIUS server is difficult because there are so many different kinds of networking devices.
  • Dont have any feature which is bad in jumpcloud.
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  • Pros

  • The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive.
  • I really appreciate the ability to organize columns in my ticket queue according to my preferences.
  • Cons

  • Sometimes the agent will report software that no longer exists on the device. This can cause some inaccuracies.
  • No option to automatically change a ticket’s status when an agent responds. Complicated groups and permissions.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2024

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3 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos