MetaCaseDesk is a helpdesk management solution that can be deployed either in the cloud or on-premise. The solution caters to small and midsize businesses across multiple industries. It allows users to offer support through a ticket-based portal.
MetaCaseDesk allows customers to submit tickets through multiple channels. Users can manage support within a dedicated portal with administrative permissions on the backend. Customers can also access the portal to generate or review tickets.
Additional features include report generation, multiple business unit management and automatic ticket management. Users receive personal training sessions and ongoing technical support to resolve critical systematic issues. The solution supports authentication modes such as active directory (AD), cross-domain authentication, custom login/ password and web services for users. It allows users to view tickets without logging into the system
The solution can be purchased either on a per server basis or on a per user per month basis. Support is offered via an online forum and email.