NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizations and government. Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics.

NABD enables users to connect with their customers, filter relevant content and manage service requests. It also provides preconfigured automation tools for the service desk module.

The software offers a customizable support center and configurable SSL rules. Users can engage with external auditors and suppliers. NABD also offers compliance management, social media integration, multi-channel customer service, ticket tracking, issue tracking and live chat. The program is available in Arabic, English and French.    

NABD is available in a monthly subscription pricing option. Support is offered through an online help desk and FAQ section, live chat, email and over the phone.



37 Reviews of NABD

Overall rating

4.68 / 5 stars

Filters:

Showing 1 - 20 of 37 reviews

April 2018

Tareq from iMMAP

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

With more customizations to fit our industry requirements this solution will be great

Pros

Very great and responsive customer support
All customizations were as requested
Committed to the schedules and deadlines
Strong Mobile Application Channel

Cons

- More dynamic survey creation process
- Survey management options
- The multidimensional charting
- The amount of maintenance

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

April 2018

With more customization to fit our industry requirements this solution will be great

Pros

Very great and responsive customer support
All customizations were as requested
Committed to the schedules and deadlines
Strong Mobile Application Channel

Cons

- More dynamic survey creation process
- Survey management options
- The multidimensional charting
- The amount of maintenance

February 2018

Ryan from HME Specialists

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Top notch customer service!

Ticketing system used in patient complaint tracking for company/process/product improvement.

Pros

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time.
- Custom tickets- for us VERY custom
- Data exports and analysis
- Customer contact automation
- Ticket response automation
- Option for internal and external chat

Cons

It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.

June 2017

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

We have a great experience both with NABD tool and the staff.

Pros

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Cons

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

June 2017

David from Efusoft

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Our experience is just great.

1. Customer s issues escalation and tracking very effectively 2. Knowledge base which makes it very easy for front line to find the info to serve the customer fast and effectively.

Pros

I like especially trouble ticketing part and knowledge base. Trouble ticketing lets easily manage open issues and track them effectively and knowledge base is very easily managed. You can add articles for your front line staff as in wikipedia. Search feature functions perfectly!

Cons

Whenever we faced any features which we needed to change or modify or adapt tou our business, the account manager together with technical guys made our wishes come true very fast and easily. they are very flexible in customizing the tool according to individual business needs.

March 2017

Essam from ITDA

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

Integrated Complains System

Analysis, Design and Coding Computer Programs (Web Based, Web Enabled, and Desktop) using the following Microsoft tools .

March 2017

Norazim Yadiy from UDA Holdings Bhd

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Customer

Easily one of the best customer relation management system available in the market out there, Plus the vendor's support and sales team, is very commited in ensuring the functionality and system to follow the business requirement and in timely manner.Definitly recommended to all.

Pros

1. Easy to use.
2. Easy to customize
3. Easily fits business requirements.
4. Awesome support and sales team.

Cons

1. No local vendor located in Malaysia/

March 2017

Norazim Yadiy from UDA Holdings Berhad

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Customer Feedback Management System

Very good application and very cheap , one of the best out there if you want a system to manage customer management relation. Plus based on my experience among all the vendors hired by the company , this is the best vendor i have dealt with so far, despite the fact that they are not in the same country as i am , They are fully commited and everything is done within given time line. Good job Guys.

Pros

1. Easy to customize
2. Easy to use
3. Cloud
4. Able to set SLA
5. Can pull out report

Cons

-

June 2016

Anonymous

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

June 2016

NABD App

You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work. Their support team helped me a lot to be more familiar with the system

June 2016

Mary from MMS

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

NABD help desk app

You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work. Their support team helped me a lot to be more familiar with the system

June 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

June 2016

Nabd is an awesome management tool

NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company. Our agents love it. It made the way they manage their cases even simpler.

June 2016

thomas from Advanced

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

June 2016

Nabd is easily tailored

Nabd is easily tailored and has been integrated into our website easily to provide our clients with a simple way of contacting us with any specific issues. The service provides issue logging and an easy to read dashboard so I can asses the state of our responses. Our team find it easy to use and the mobile app is also useful for dealing with issues on the move.

June 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

June 2016

Nabd is a perfect website

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

Pros

Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

June 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

June 2016

Nabd is a good help disk

We are using this software to manage all our internal issues. In addition to managing our customers interactions via the customer portal and emails. You just need to spend some time configuring the system to finally work as you are expecting.

June 2016

Carlo from MYS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2016

NABD is a very interesting & useful help desk

Very interesting &useful help desk app ,every thing becomes more easy after starting using NABD App, it helped our company's staff to manage work , employees & reports better than before i advice all the managers of companies to try using NABD & you will notice the difference

June 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

June 2016

Wow amazing CRM

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing

Pros

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.

June 2016

James from Innova

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

NABD Review

I love NABD interface. It's simple and easy to navigate that even a beginner could get to grips with with a full detailed user guide, while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process. Making this a perfect all in one suite.

June 2016

Anonymous

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

June 2016

Nabd is arguably one of the most Important help desk solutions available today

Nabd is arguably one of the most Important help desk solutions available today.This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

June 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

June 2016

Nabd Great CRM

"Excellent Dashboard and user interface, easy to interpret statistics and very easy to make graphs/charts/visual aids for the data you want to present Customizable to your organization Pricing is good once you figure out your organizational needs"

June 2016

Saby from Future company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Nabd is arguably one of the most important help desk solutions available today.

I used this web application from 7 months almost and I found it perfect It enables me to manage my company easily

Pros

This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal