NV Desk

NovelVox is a help desk solution that integrates with contact centers. The software supports contact center platforms such as Cisco, Avaya, Genesys, Amazon Connect, and Webex. Agents can resolve tickets by accessing a unified view of interactions and tickets, eliminating the need for screen-switching. The software streamlines ticket management with search options, customizable reporting workflows, and proactive notifications. The cloud-based setup enables quick deployment and personalized ticket management. Additionally, the software offers integrated reporting and monitoring capabilities. NovelVox's help desk software aims to enhance contact center performance, improve customer satisfaction, and streamline ticketing processes.