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> Reviews of OpsGenie. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OpsGenie is a good fit for you!

Source: https://www.softwareadvice.com/help-desk/opsgenie-profile/reviews

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OpsGenie Reviews

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Reviews

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# OpsGenie Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(102)

4

(48)

3

(2)

2

(2)

1

(0)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.6

Value for money

4.3

Functionality

4.5

* * *

### Pros

"The user-friendly interface and customizable alerting rules make OpsGenie a valuable tool for incident management."

"It’s a reliable and flexible incident management platform that helped improve our response times and on-call coordination."

"It also allows them to acknowledge alerts and manage things via a simple Slack command."

### Cons

"I am concerned about what the migration to Atlassian is going to do for the app and the integrations."

"Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated."

"The user interface can be a bit overwhelming at first, and it takes some time to get used to all the features."

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OpsGenie Reviews, Pros and Cons - 2026 Software Advice