# OpsGenie Software Reviews, Demo & Pricing - 2026 > Review of OpsGenie Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/opsgenie-profile --- [Home](https://www.softwareadvice.com/) / [Computer Inventory Software](https://www.softwareadvice.com/help-desk/computer-inventory-comparison/) / OpsGenie Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/opsgenie-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/opsgenie-profile/alternatives/) # OpsGenie 2026: Benefits, Features & Pricing Wondering if OpsGenie is right for your organization? Our Computer Inventory Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview OpsGenie 4.6 [(154)](https://www.softwareadvice.com/help-desk/opsgenie-profile/reviews/) Pricing Starting at $11.55 per month ### About OpsGenie Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices. Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders. Opsgenie enables businesses to track and analyze response actions and identify areas of opportunities and success. It integrates with several third-party software such as Datadog, New Relic, Jira, Amazon CloudWatch, Slack and more. Pricing is available on monthly subscriptions. Wondering if OpsGenie is right for your organization? Our Computer Inventory Software selection experts can help you in 15 minutes or less. ## OpsGenie User Interface ## Popular OpsGenie Alternatives Main Product OpsGenie 4.6 [(154)](https://www.softwareadvice.com/help-desk/opsgenie-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.33Value for money - 4.62Customer support - 4.50Functionality Pricing Starting at $11.55 per month Get Price Alternative Product [ManageEngine OpManager](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/) 4.5 [(296)](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.63Value for money - 4.55Customer support - 4.59Functionality Pricing Starting at $95.00 per year Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(351)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.48Value for money - 4.49Customer support - 4.61Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [PRTG](https://www.softwareadvice.com/server-monitoring/prtg-network-monitor-profile/) 4.6 [(255)](https://www.softwareadvice.com/server-monitoring/prtg-network-monitor-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.34Value for money - 4.22Customer support - 4.47Functionality Pricing Starting at $179.00 per month Get Price Alternative Product [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) 4.5 [(449)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.57Value for money - 4.52Customer support - 4.32Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price ## OpsGenie Pricing and Plans Starting price: $11.55 per month Free Trial Free Version Free $0.00 Plan includes: - Basic Alerting - On-Call Management for Small Teams Essentials $11.55 per user, per month Plan includes: - Alerting & incident management Standard $24.15 per user, per month Plan includes: - Incident Management - Unlimited Alerting Enterprise $38.50 per user, per month Plan includes: - Advanced Incident Management - Business Visibility - Enterprise Collaboration Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## OpsGenie Features - Features of OpsGenie Activity Dashboard Alerts/Escalation Alerts/Notifications API Application Management Audit Trail Automated Scheduling Calendar Management Chat/Messaging Collaboration Tools Communications Management Contact Management Corrective and Preventive Actions (CAPA) CPU Monitoring Customizable Fields Dashboard Dashboard Creation Disaster Recovery Email Alerts Email Management Event Logs Event Triggered Actions File Sharing FTP Monitoring Incident Management Incident Reporting Issue Auditing Issue Tracking IT Incident Management KPI Monitoring Mail Server Monitoring Mobile Access Mobile Alerts Monitoring Multi-Channel Communication On Call Scheduling Prioritization Problem Management Push Notifications Real-Time Chat Real-Time Monitoring Real-Time Notifications Remediation Management Reminders Reporting/Analytics Root Cause Analysis Scenario Planning Scheduling Secure Data Storage Server Monitoring Service Catalog Service Level Agreement (SLA) Management Single Sign On Status Tracking Team Calendars Templates Transaction Monitoring Uptime Reporting User Management Video Conferencing ## OpsGenie Integrations Papertrail Integration rated undefined from -1 review Pingdom Integration rated undefined from -1 review CircleCI Integration rated undefined from -1 review JIRA Service Management Integration rated undefined from -1 review LogicMonitor Integration rated undefined from -1 review AppSignal Integration rated undefined from -1 review See all 80 integrations ## OpsGenie User Reviews Overall Rating 4.6 Ratings Breakdown 5 66% 4 31% 3 1% 2 1% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.6 Functionality 4.5 Raamnaaraayan R. Verified reviewer Information Technology and Services 10000+ employees Used weekly for less than 2 years Review source Reviewed October 2021 Log Analytics & Monitoring of AWS CloudWatch based Applications with OpsGenie 4 1\. I conveniently use OpsGenie while setting up various Notifications for an alarm on AWS CloudWatch. 2. I modify and test their threshold metrics in order to determine the proper functionality. 3. I like the notifications that OpsGenie provides when the alarm conditions are met and when AWS CloudWatch gives the alarm details directly to OpsGenie. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: 1\. It provides me an excellent single metric evaluation over the period of my specification. 2. Its very helpful in performing automated actions based on the watched metric values present. 3. It also gives me excellent support by notifying the concerned person through email or text message or phone call or with push notification facilities. Cons: 1\. Automatic integration with OpsGenie takes time when an alert is generated. 2. The payload parsing by OpsGenie needs more enhancements. Read More SM Serhii M. Verified reviewer Information Technology and Services 10000+ employees Used daily for less than 2 years Review source Reviewed December 2021 OpsGenie - great Incident management utility. 5 Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent. Cons: No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance. Reasons for switching to OpsGenie It was companies decision, I guess due to price and the Client voted in favor of this product. Read More Joaquín E. Verified reviewer Internet 5001-10000 employees Used daily for more than 2 years Review source Reviewed July 2019 Essential for on-call issues 4 Previously 5 With opsgenie we manage all the issues regarding our software, it rarely fail and its really easy of use. Ratings Breakdown 5 Ease of use 5 Value for money Previously 4 4 Functionality Previously 5 Pros: It has lot of configurations regarding notifications. You can override "Don't disturb" option in your android in order to leave only notifications from opsgenie while you are sleeping. Cons: There is not any big cons, but it would be better if Opsgenie can add more feature about scheduling / override. Read More JV Joshua V. Verified reviewer Computer Software 201-500 employees Used daily for less than 12 months Review source Reviewed March 2020 OpsGenie Journey 5 We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it. Cons: The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning. Reasons for choosing OpsGenie We looked at a number of different companies to solve this problem. PagerDuty and OpsGenie made it to the final round. In the end the ease of the product and affordability ultimately won out. Reasons for switching to OpsGenie The cost of having an individual person make a call out for an alert turned out to be too costly. We needed a much better cost to value ratio. Read More VR Verified Reviewer Retail 1001-5000 employees Used monthly for more than 2 years Review source Reviewed January 2024 For Alerting One Of The Best Tooling 5 For Alerting one of the better toolings, the integration possibilities with other monitoring toolings, we use NewRelic for incident management but OpsGenie has better alerting functionality Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations Cons: the user login, some fields for teams webhooks are not listed Reasons for choosing OpsGenie OpsGenie has a free user licence , that's enough for a couple of people to work with Reasons for switching to OpsGenie Opsgenie has the possibilities to schedule and delaying the alerting Read More Hernán F. Verified reviewer Information Technology and Services 11-50 employees Used weekly for less than 2 years Review source Reviewed August 2023 Opsgenie is a key ally for IT organzations 5 OpsGenie makes setting alerts responders and services responsible easy so every teams knows when they have to act. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: What I like most about OpsGenie is that I can receive the alerts by phone call and even manage them. Cons: What I like least about OpsGenie is that the phone calls are only available in english language. Read More Girish P. Verified reviewer Financial Services 201-500 employees Used daily for less than 12 months Review source Reviewed August 2022 Easy of config and usage 5 Very useful and great to task allocataion. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: Its very good fro jira and other company software for diffrent management Cons: Tranning of employee is little difficult for the team Read More Fernando S. Verified reviewer Internet 11-50 employees Used daily for more than 2 years Review source Reviewed July 2018 A most have 5 I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features Cons: I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product Read More Phil A. Verified reviewer Publishing 51-200 employees Used daily for more than 2 years Review source Reviewed August 2018 OpsGenie is a no-brainer 5 We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature. Cons: I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong. Read More Bharath N. Verified reviewer Computer Software Used daily for more than 2 years Review source Reviewed January 2018 its a nice a tools which can be configured as per your requirement and needs 4 stay up to date with the infra issues Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: \--easy to configure or customise notification as per your requirement --The GUI is very simple and self explanatory Cons: when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue Read More Showing 1 - 10 of 154 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/opsgenie-profile/reviews/) ## OpsGenie Popular Comparisons [ManageEngine OpManager vs OpsGenie](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/vs/opsgenie/)[Site24x7 vs OpsGenie](https://www.softwareadvice.com/help-desk/opsgenie-profile/vs/site24x7/)[PRTG vs OpsGenie](https://www.softwareadvice.com/help-desk/opsgenie-profile/vs/prtg-network-monitor/)[NinjaOne vs OpsGenie](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/opsgenie/)[Dynatrace vs OpsGenie](https://www.softwareadvice.com/network-monitoring/dynatrace-profile/vs/opsgenie/)[Datadog vs OpsGenie](https://www.softwareadvice.com/bi/datadog-profile/vs/opsgenie/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/opsgenie-profile/alternatives/) ## Other Top Recommended Computer Inventory Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times [ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) **4.0** (51) Recently recommended **4** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (824) Recently recommended **3** times Stuck Between Options? 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