# Rexpondo Software Reviews, Demo & Pricing - 2026

> Review of Rexpondo Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/help-desk/otrs-community-edition-profile

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Rexpondo

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Overview

# Rexpondo 2026: Benefits, Features & Pricing

Wondering if Rexpondo is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   User Reviews
    

## Overview

Rexpondo

4.8

[(9)](https://www.softwareadvice.com/help-desk/otrs-community-edition-profile/#reviews)

Pricing

Pricing available upon request

### About Rexpondo

Rexpondo is a modern Help Desk Ticketing and ITSM solution designed using ITIL best practice, that help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true service desk solution available in Cloud as well as On Premise.

Rexpondo was born to meet the needs of IT, Customer Service and Operations departments. The software is 100% customizable, Modular and scalable.

Wondering if Rexpondo is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

## Rexpondo User Interface

## Popular Rexpondo Alternatives

Main Product

Rexpondo

4.8

[(9)](https://www.softwareadvice.com/help-desk/otrs-community-edition-profile/#reviews)

Ratings Breakdown

-   4.33Ease of use
-   4.71Value for money
-   4.83Customer support
-   4.78Functionality

Pricing

Available upon request

Get Price

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4.7

[(35)](https://www.softwareadvice.com/it-management/echolon-profile/#reviews)

Ratings Breakdown

-   4.20Ease of use
-   4.47Value for money
-   4.80Customer support
-   4.83Functionality

Pricing

Starting at $5500.00 one time

Get Price

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Ratings Breakdown

-   4.48Ease of use
-   4.41Value for money
-   4.49Customer support
-   4.35Functionality

Pricing

Starting at $19.00 per month

Get Price

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Ratings Breakdown

-   4.58Ease of use
-   4.43Value for money
-   4.56Customer support
-   4.33Functionality

Pricing

Starting at $19.00 per month

Get Price

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Ratings Breakdown

-   4.33Ease of use
-   4.16Value for money
-   4.26Customer support
-   4.36Functionality

Pricing

Starting at $55.00 per month

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Ratings Breakdown

-   4.72Ease of use
-   4.61Value for money
-   4.67Customer support
-   4.53Functionality

Pricing

Available upon request

Get Price

## Rexpondo Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Rexpondo Features

-   Popular features found in Help Desk
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Alerts/Escalation
    
    Automated Routing
    
    Collaboration Tools
    
    Macros/Templated Responses
    
    Multi-Channel Communication
    
    Real-Time Notifications
    
    Reporting/Analytics
    
    Self Service Portal
    
    Service Level Agreement (SLA) Management
    
    Workflow Management
    
-   More features of Rexpondo
    
    Activity Tracking
    
    Alerts/Notifications
    
    Analytics
    
    API
    
    Approval Process Control
    
    Asset Lifecycle Management
    
    Asset Tracking
    
    Change Management
    
    Chatbot
    
    Chat/Messaging
    
    CMDB
    
    Configuration Management
    
    Contract/License Management
    
    Customer Database
    
    Customer Support
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Dashboard Creation
    
    Data Import/Export
    
    Email Management
    
    Email Templates
    
    Help Desk Management
    
    Incident Management
    
    IT Asset Management
    
    IT Risk Management
    
    Knowledge Base Management
    
    Live Chat
    
    Mobile Access
    
    Performance Metrics
    
    Prioritization
    
    Problem Management
    
    Project Management
    
    Real-Time Chat
    
    Real-Time Reporting
    
    Release & Deployment
    
    Remote Access/Control
    
    Reporting & Statistics
    
    Scheduled/Automated Reports
    
    Service Catalog
    
    Social Media Integration
    
    Support Ticket Management
    
    Support Ticket Tracking
    
    Surveys & Feedback
    
    Task Management
    
    Third-Party Integrations
    
    Ticket Management
    

## Rexpondo User Reviews

Overall Rating

4.8

Ratings Breakdown

5

78%

4

22%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.3

Value for money

4.7

Customer support

4.8

Functionality

4.8

Have you used Rexpondo and would like to share your experience with others?

MW

Mildred W.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

GREAT product. SAD ending

5

We have a hosted environment in AWS with a small Linux machine. Steep curve to learn at the beginning but now it is really hard not to like it!

Ratings Breakdown

4

Ease of use

5

Value for money

5

Functionality

Pros:

OTRS is a very robust solution for a ticket system and documentation. The community edition was great for small districts and IT departments like us. It is light for a small AWS Linux machine in the cloud!

Cons:

The interface needs a little update. Has too many features that can mess up your mind when you start using it. I don't like that it's decided to not support the community edition any longer.

Reasons for choosing Rexpondo

We are changing to Zammad since OTRS Community Edition is no longer supported.

Read More

AM

Adelina M.

Verified reviewer

Primary/ Secondary Education

51-200 employees

Used daily for less than 2 years

Reviewed June 2023

La soluzione alla dismissione di OTRS Community

5

Utilizzavamo già OTRS in versione Community e dopo la dismissione da parte della casa madre tedesca ci siamo ritrovati a valutare il passaggio ad OTRS Business che ha costi decisamente alti. Abbiamo trovato in Rexpondo la soluzione ideale, il core del prodotto è di fatto lo stesso di OTRS CE con alcune migliorie a livello di interfaccia e una serie di plugin già integrati se si sceglie l'installazione in cloud. Inoltre, differenza di altri Fork in circolazione possiamo contare sul supporto in italiano che è sempre cosa gradita.

Ratings Breakdown

3

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

Software molto versatile, massimo grado di personalizzazione e supporto in italiano.

Cons:

Niente di particolare da segnalare, il software risponde alle nostre esigenze.

Reasons for choosing Rexpondo

Supporto in italiano e struttura di un software che già conoscevamo.

Reasons for switching to Rexpondo

Dismissione della versione Community edition, prezzo troppo alto di OTRS business e con Rexpondo vantaggio del supporto in italiano.

Read More

VR

Verified

Reviewer

Logistics and Supply Chain

201-500 employees

Used daily for less than 2 years

Reviewed June 2023

Un software che ti semplifica la vita!

5

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Rexpondo ha semplificato notevolmente la gestione delle richieste di assistenza. Con un sistema centralizzato, abbiamo eliminato la confusione e abbiamo ottenuto una visione completa delle attività in corso. L'integrazione con altre applicazioni e la possibilità di monitorare lo stato dei ticket in tempo reale sono stati particolarmente utili.

Cons:

Al momento nulla.Sicuramente consigliato per aziende che cercano una soluzione intuitiva e completa per la gestione dell'assistenza clienti.

Read More

VR

Verified

Reviewer

Supermarkets

501-1000 employees

Used daily for less than 2 years

Reviewed May 2023

Potente e customizzabile

4

Rexpondo ha cambiato notevolmente le dinamiche di Supporto nella nostra azienda. Ci ha aiutato a organizzare e gestire in modo efficiente tutte le richieste di assistenza. La piattaforma è molto potente (anche troppo per le nostre esigenze), e ha permesso al nostro team di rispondere tempestivamente alle richieste di clienti e fornitori. Consigliato per chi cerca un sistema completo ed efficace.

Ratings Breakdown

4

Ease of use

4

Customer support

5

Functionality

Pros:

Flessibilità e possibilit di personalizzazione per le esigenze interne

Cons:

l'interfaccia di amministrazione è migliorabile

Read More

VR

Verified

Reviewer

Mental Health Care

Self-Employed

Used daily for less than 6 months

Reviewed June 2023

Efficiente

4

Nel complesso un ottimo fork del precedente OTRS Community Edition con diversi plugin e integrazioni e mi sento di indicarlo rispetto ad altri fork come Otobo e Znuny. Il sistema di reporting manca di dettagli e personalizzazioni avanzate. Nonostante quest'ultimo aspetto, il software ha aiutato a migliorare l'efficienza del nostro team di supporto.

Ratings Breakdown

5

Ease of use

4

Functionality

Pros:

Software abbastanza immediato nel suo utilizzo

Cons:

Il sistema di reportistica appare un po’ scarno

Read More

AG

Alberto G.

Verified reviewer

Logistics and Supply Chain

1001-5000 employees

Used weekly for less than 12 months

Reviewed June 2023

Massima personalizzazione

5

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Il software presenta due moduli: Ticketing e ITSM, posso recensire solo parte Ticketing essendo l'unico modulo che utlizziamo in azienda. Lato Ticketing Rexpondo è un sistema completo e personalizzabile grazie a diversi plugin che vengono messi a disposizione ma soprattutto perchè ha un core Open source. Nella scelta tra Cloud e On-premise alla fine abbiamo optato per l'installazione Cloud risultata più conveninete. Punto in più a favore, soluzione italiana e il supporto in italiano.

Cons:

Peccato il costo della versione on-premise sia troppo proibitivo

Read More

VR

Verified

Reviewer

Management Consulting

2-10 employees

Used daily for less than 6 months

Reviewed June 2023

Helpdesk efficace

5

Ratings Breakdown

4

Ease of use

4

Value for money

4

Functionality

Pros:

Ottima tracciabilità delle richieste da parte dei clienti e dipendenti interni all'azienda. Possibilità di aggiungere issues amministrativi che richiedono l'accettazione. Costo per il set up molto ragionevole.

Cons:

Qualche miglioramento forse a livello interfaccia operatore.

Read More

FC

Francesco C.

Verified reviewer

Computer Software

2-10 employees

Used daily for free trial

Reviewed June 2023

Non un semplice sistema di Help desk

5

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Questo strumento è una vera e propria soluzione di Service Desk che va incontro alle esigenze della mia azienda.

Cons:

Nella mia esperienza sono riuscito ad utilizzare lo strumento senza intoppi e con soddisfazione

Read More

VR

Verified

Reviewer

Food & Beverages

1001-5000 employees

Used monthly for less than 2 years

Reviewed June 2023

Suite Help Desk assistenza e servizio clienti

5

Ratings Breakdown

4

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Sistema di Help Desk evoluto, ideale per gestione dei ticket e l'organizzazione delle richieste di assistenza, particolarmente indicato per aziende o organizzazioni che devono gestire un notevole numero di ticket. .

Cons:

L'interfaccia lato Agent potrebbe essere migliorata e resa più intuitiva e qualche limitazione anche lato reportistica

Read More

Showing 1 - 9 of 9 Reviews

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