--- title: "Rexpondo Software Reviews, Demo & Pricing - 2026" description: "Review of Rexpondo Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/otrs-community-edition-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / Rexpondo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Rexpondo Review Custom quote Free version 1 plan Wondering if Rexpondo is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Rexpondo 4.8 [(9)](https://www.softwareadvice.com/help-desk/otrs-community-edition-profile/#reviews) Pricing Pricing available upon request ### About Rexpondo Rexpondo is a modern Help Desk Ticketing and ITSM solution designed using ITIL best practice, that help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true service desk solution available in Cloud as well as On Premise. Rexpondo was born to meet the needs of IT, Customer Service and Operations departments. The software is 100% customizable, Modular and scalable. Do you work for Rexpondo? [Manage this product listing](https://www.g2.com/products/rexpondo/claim_requests/new?auto=true) Wondering if Rexpondo is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## Rexpondo User Interface ## Popular Rexpondo Alternatives Main Product Rexpondo 4.8 [(9)](https://www.softwareadvice.com/help-desk/otrs-community-edition-profile/#reviews) Ratings Breakdown - 4.33Ease of use - 4.71Value for money - 4.83Customer support - 4.78Functionality Pricing Available upon request Get Price Alternative Product [EcholoN](https://www.softwareadvice.com/it-management/echolon-profile/) 4.7 [(35)](https://www.softwareadvice.com/it-management/echolon-profile/#reviews) Ratings Breakdown - 4.20Ease of use - 4.47Value for money - 4.80Customer support - 4.83Functionality Pricing Starting at $5500.00 one time Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(802)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3486)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(298)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.60Value for money - 4.67Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(234)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.31Value for money - 4.21Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price ## Rexpondo Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Rexpondo Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of Rexpondo Activity Dashboard Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Automated Routing Call Center Management Change Management Chatbot Chat/Messaging Client Portal CMDB Customer Database Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Creation Data Import/Export Email Management Email Templates Help Desk Management Incident Management Interaction Tracking IT Asset Management IT Risk Management Live Chat Mobile Access Multi-Channel Communication Performance Metrics Prioritization Problem Management Project Management Real-Time Chat Real-Time Notifications Real-Time Reporting Release & Deployment Remote Access/Control Reporting/Analytics Reporting & Statistics Scheduled/Automated Reports Self Service Portal Social Media Integration Support Ticket Tracking Surveys & Feedback Task Management Third-Party Integrations Ticket Management Workflow Management ## Rexpondo User Reviews ## Rexpondo customer ratings - Overall rating: 4.8/5 - Total reviews: 9 ### Rating distribution - 5 stars: 7 reviews (78%) - 4 stars: 2 reviews (22%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.8/5 --- Have you used Rexpondo and would like to share your experience with others? ### GREAT product. SAD ending - Overall rating: 5/5 - Reviewer: Mildred W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered We have a hosted environment in AWS with a small Linux machine. Steep curve to learn at the beginning but now it is really hard not to like it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros OTRS is a very robust solution for a ticket system and documentation. The community edition was great for small districts and IT departments like us. It is light for a small AWS Linux machine in the cloud! #### Cons The interface needs a little update. Has too many features that can mess up your mind when you start using it. I don't like that it's decided to not support the community edition any longer. #### Reasons for choosing Rexpondo We are changing to Zammad since OTRS Community Edition is no longer supported. --- ### La soluzione alla dismissione di OTRS Community - Overall rating: 5/5 - Reviewer: Adelina M. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Utilizzavamo già OTRS in versione Community e dopo la dismissione da parte della casa madre tedesca ci siamo ritrovati a valutare il passaggio ad OTRS Business che ha costi decisamente alti. Abbiamo trovato in Rexpondo la soluzione ideale, il core del prodotto è di fatto lo stesso di OTRS CE con alcune migliorie a livello di interfaccia e una serie di plugin già integrati se si sceglie l'installazione in cloud. Inoltre, differenza di altri Fork in circolazione possiamo contare sul supporto in italiano che è sempre cosa gradita. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software molto versatile, massimo grado di personalizzazione e supporto in italiano. #### Cons Niente di particolare da segnalare, il software risponde alle nostre esigenze. #### Reasons for choosing Rexpondo Supporto in italiano e struttura di un software che già conoscevamo. #### Reasons for switching to Rexpondo Dismissione della versione Community edition, prezzo troppo alto di OTRS business e con Rexpondo vantaggio del supporto in italiano. --- ### Un software che ti semplifica la vita! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rexpondo ha semplificato notevolmente la gestione delle richieste di assistenza. Con un sistema centralizzato, abbiamo eliminato la confusione e abbiamo ottenuto una visione completa delle attività in corso. L'integrazione con altre applicazioni e la possibilità di monitorare lo stato dei ticket in tempo reale sono stati particolarmente utili. #### Cons Al momento nulla.Sicuramente consigliato per aziende che cercano una soluzione intuitiva e completa per la gestione dell'assistenza clienti. --- ### Potente e customizzabile - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Supermarkets - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Rexpondo ha cambiato notevolmente le dinamiche di Supporto nella nostra azienda. Ci ha aiutato a organizzare e gestire in modo efficiente tutte le richieste di assistenza. La piattaforma è molto potente (anche troppo per le nostre esigenze), e ha permesso al nostro team di rispondere tempestivamente alle richieste di clienti e fornitori. Consigliato per chi cerca un sistema completo ed efficace. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Flessibilità e possibilit di personalizzazione per le esigenze interne #### Cons l'interfaccia di amministrazione è migliorabile --- ### Efficiente - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nel complesso un ottimo fork del precedente OTRS Community Edition con diversi plugin e integrazioni e mi sento di indicarlo rispetto ad altri fork come Otobo e Znuny. Il sistema di reporting manca di dettagli e personalizzazioni avanzate. Nonostante quest'ultimo aspetto, il software ha aiutato a migliorare l'efficienza del nostro team di supporto. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Software abbastanza immediato nel suo utilizzo #### Cons Il sistema di reportistica appare un po’ scarno --- ### Massima personalizzazione - Overall rating: 5/5 - Reviewer: Alberto G. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Il software presenta due moduli: Ticketing e ITSM, posso recensire solo parte Ticketing essendo l'unico modulo che utlizziamo in azienda. Lato Ticketing Rexpondo è un sistema completo e personalizzabile grazie a diversi plugin che vengono messi a disposizione ma soprattutto perchè ha un core Open source. Nella scelta tra Cloud e On-premise alla fine abbiamo optato per l'installazione Cloud risultata più conveninete. Punto in più a favore, soluzione italiana e il supporto in italiano. #### Cons Peccato il costo della versione on-premise sia troppo proibitivo --- ### Helpdesk efficace - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Ottima tracciabilità delle richieste da parte dei clienti e dipendenti interni all'azienda. Possibilità di aggiungere issues amministrativi che richiedono l'accettazione. Costo per il set up molto ragionevole. #### Cons Qualche miglioramento forse a livello interfaccia operatore. --- ### Non un semplice sistema di Help desk - Overall rating: 5/5 - Reviewer: Francesco C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Questo strumento è una vera e propria soluzione di Service Desk che va incontro alle esigenze della mia azienda. #### Cons Nella mia esperienza sono riuscito ad utilizzare lo strumento senza intoppi e con soddisfazione --- ### Suite Help Desk assistenza e servizio clienti - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sistema di Help Desk evoluto, ideale per gestione dei ticket e l'organizzazione delle richieste di assistenza, particolarmente indicato per aziende o organizzazioni che devono gestire un notevole numero di ticket. . #### Cons L'interfaccia lato Agent potrebbe essere migliorata e resa più intuitiva e qualche limitazione anche lato reportistica --- Showing 1 - 9 of 9 Reviews ## Other Top Recommended ITSM Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **28** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (802) Recently recommended **16** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **12** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **8** times Stuck Between Options? 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