I have yet to encounter something I dislike about the platform.

It also exposes several API only admin features of Google Workspace that are extremely useful.

I found the policies a bit difficult to get my head around.

Being able to browser my users Google Drives and Shared Drives is fantastic and really helps when we have people on leave.

Love Patronum, the user interface is a pleasure to use, feels like a native Google app, and it's functionality is super useful.

The Patronum team are absolutely committed to creating an amazing product that will help those managing their Google Workspace.

The product takes less than 3 minutes to set up and the user interface is very easy and intuitive.

We've joined during beta when product was still free and we've been looking for a good tool to manage signatures.

Easy to use, navigate and fantastic support team.

The system is rich with functionality and the user support is always very responsive. This really is the first choice for those wanting less headaches.

Excellent software with stellar customer service.

We were primarily interested in Patronum for its excellent integration with Google and the signature manager.

Ease of use, all the features I need, intuitive UI and extremely responsive customer support.

As far as I am concerned there are no extras that we require.

Integration was very easy, simple and easy to use.

I cannot think of any criticisms for Patronum.

Patronum is straight forward and easy to use. Even for just simple signature management, it is far beyond other products in ease, clarity, and customization.

The organisational chart and email signature management are super easy and have nice templates which you can quickly use to get underway.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

Google Workspace Management, Email Signature, Contact Sharing, Drive Management and more.

Patronum takes the Google Workspace (G Suite) administrators wish list in order to create a set of must-have features to transform the way Google Workspace users, groups and resources are managed. 

LongDescription

Signature Management

Employee Management

User Management

Employee Onboarding

Shadow IT Detection

Access Controls/Permissions

Data Synchronization

Subscription Management

License Management

Customizable Fields

Contact Management

Audit Trail

SaaS Operations Management

Compliance Management

Email Management

Customizable Templates

WYSIWYG Editor

Audit Management

Spend Management

Reporting/Analytics

Signature Creation

Campaign Analytics

Signature Templates

Onboarding

Task Management

Auto Update

Search/Filter

Pricing in other currencies is available from https://www.patronum.io/pricing

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Patronum

In Person

Live Online

Webinars

Documentation

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Support Ticket Management

Real-Time Analytics

Case Management

Surveys & Feedback

Multi-Channel Management

Application Management

Email Alerts

Customizable Reports

Document Storage

Activity Tracking

Customer Segmentation

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Customer Database

Calendar Management

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Customer Complaint Tracking

Problem Management

Email Templates

Customer Experience Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Real-Time Data

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Website Integration

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Asset Lifecycle Management

Chatbot

Contact Database

Widgets

Monitoring

Prioritization

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Drag & Drop

Autoresponders

Customer History

Tagging

Corrective and Preventive Actions (CAPA)

Issue Auditing

Third-Party Integrations

Multiple User Accounts

Online Forums

Release Management

Live Chat

Mac OS

Web browser (OS agnostic)

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Patronum vs TeamSupport

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