Plumsail HelpDesk




About Plumsail HelpDesk

Plumsail HelpDesk is designed for Microsoft 365, SharePoint Online and On-Premises. It stores all important information on a single page: — Keep track of the ticket’s updates — Interact directly with your customer and keep the discussion in one place — Click the request’s name to view their profile and last messages — Assign tickets to individuals or groups — Classify tickets It enables users to: — Stay informed about new and updated tickets — Use the familiar SharePoint menus to work with tickets — Filter tickets with the pre-defined views or your own ones — Switch between HelpDesk modules with the global navigation — Get updated about overdue tickets Help desk widget to provide support on public sites. A tool for requesters to submit tickets on external sites. Att...

Plumsail HelpDesk Pricing

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Interface tailored for efficiency, no clutter
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Plumsail HelpDesk Reviews

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Most Helpful Reviews for Plumsail HelpDesk

1 Review


Machinery, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered











Reviewed June 2022

Plumsail HelpDesk a great alternative to pricier options

It has been fabulous! How often do you get a support / sales team that reaches out to you proactively? If you're a small to medium sized business with a tight budget for customer service and a shared inbox to manage, this is your ticket - literally.


I've always admired the structure and design of Plumsail products when I've tested them in our SharePoint environment. They are simple, clean, user-friendly but still customizable and allow for a reasonable degree of complexity in workflow if we need more. I like that we can easily integrate it with our other Office 365 products. I like that I understand how it works. It's exactly what I would have built if I built it myself, but it arrives ready to go. In fact, I was able to have our internal demo set up and running in less than 10 minutes. Our installation with another product took a dozen hours spread out over weeks while waiting for answers from our parent company. Yes, that other product has more features - but we don't use them. Yes, that other product has strong brand recognition - but our customers don't really care. They just want their orders and issues resolved as quickly and efficiently as possible. And Plumsail does that. It gives us the basics that we DO need for about 1/10th of the price of our other product.


There are very few things not to like with this software. We're still exploring the full functionality and until we cutover, I don't anticipate running into anything that we can't compromise around. Our only real problem is probably only applicable to our corporate structure. Our parent company manages our Office 365 installation. Finding a way to license the software without having to get billing through the parent company would mean we'd move to Plumsail Help Desk tomorrow. Also, simpler signature management would be a help for us - we have a fairly intricate signature program, but we are able to work around it with features that are built in for canned responses. Regardless, for the cost and the functionality this is an excellent value for our organization.

Reason for choosing Plumsail HelpDesk

We've looked at other products in the interim between when we installed our current product and finding Plumsail HelpDesk. They all seem to be overly complex, and overly costly for our needs although there were some better alternatives out there to what we're currently using. So: simplicity, value, recognition from seeing the products on the SharePoint store for years and the ease of integration with software we already use made the decision simple for us.

Reasons for switching to Plumsail HelpDesk

We are still in the process of switching, but these are the reasons that made us start looking: -Price -Lack of support -Complexity that made it difficult for our users to manage the product without IT assistance -Complexity that made self-diagnosing and troubleshooting problems difficult -frequent server outages and system failures