5
4
3
2
1
Ease-of-use
4.9
Customer Support
4.9
Value for money
4.9
Functionality
4.6
"We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync."
"I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support."
"What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing."
"I can manage all my channels but not social media and this makes it a little difficult to cater to customer requests received from social media."
"It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints."
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