All respond.io Reviews
1-12 of 12 Reviews
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Manuel
Verified reviewer
Photography, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
No knowledge needed
Easy to use app, you can have your bot up and running in a matter of minutes. But the main feature is that Rocketbots will work as a hub for all your communications, and with their AI algorithm eventually you will have to spend less time talking with your visitors.
CONSThey don't have a mobile app yes, only works on the browser.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2022
Reimagine B2B Omnichannel Chat Conversations
Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage.
PROSRespond.io has the best customer support I have seen for a B2B Chat support service. It has extremely easy integration and implementation and the time to train a support representative on the product is a magically low compared to any competition in the international market today.
CONSAnalytics could be improved significantly. It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high.
Reason for choosing respond.io
Ease of integration and implementation and least time to train team.
Reasons for switching to respond.io
Intercom was supremely expensive and complicated to use.
Thomas
Verified reviewer
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2023
Other reviews are fake! Respond.io is an unfinished product. Buggy and doesn’t deliver.
This system is not finished. If you work with customer support do NOT use this! It’s a waste of your time and money. Once they have your money you are screwed.9
PROSFlow builder Offers many channels (but not working)
CONSDisaster to run a good customer service with this. You cannot add team members to more teams. One contact cannot have more then one ticket. Every message is always in the same conversation. We work with suppliers on different projects. This is a disaster for us. Very buggy in setting up.
Arzaan
Human Resources, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
My Respond.io Review
It has been a great experience after the addition of certain features in Respond.io
PROSWorkFlows, Third Party apps, Client search, Document sharing, Mail integration.
CONSSometimes the respond.io dashboard loads slowly.
Reason for choosing respond.io
The Intercom was not having WhatsApp connectivity. Also, Intercom was very costly.
Reasons for switching to respond.io
We were already using Respond.io for WhatsApp connectivity. Repond.io was also having email integration. The Intercom was not having WhatsApp connectivity. Also, Intercom was very costly.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2022
Customer service management thru respond
We use this software everyday to engage with our Customers and answer their queries. The experience is good so far - The support from the respond team to help us build workflow is also very good.
PROSThe respond can help us manage multiple chats - We have two separate departments working on a single platform and few of our workflows are getting automated. This help us filter genuine queries.
CONSThe respond is slow compared to our previous software - Sometimes the notifications are unheard if in a different windows tab - Apart from that this software is good.
Reasons for switching to respond.io
Price
Mohammed
Human Resources, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Day to day use of the software
We use this platform to support our customers.
PROSThis platform is is easy to use. The chat interface is quick and have shortcuts to send templates. Can share media and files
CONSRespond is slow when loading history of chats.
Nijil
Staffing and Recruiting, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Great app with standard features.
Wonderful experience :)
PROSrespond is a standard app that helps in hassle free chatting experience with our users.
CONSCould improve in adding dark mode theme. Implement features that support gif on chats
Pranay
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Awesome product with awesome customer support
They guided me through the product very well. The customer support on WhatsApp was instantly available and they answered all my questions. Awesome job!
CONSThe ability to send bulk WhatsApp template messages from the dashboard is currently not available. But it seems like they are going to launch this feature in the coming weeks.
Raluca
Marketing and Advertising, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
More meaningful conversations with your customers
Amazing!
PROSEase of use, accessibility, easy automation of your messages, user-friendly interface, a lot of time saved, avoiding crammed messages.
CONSNothing I can think of at the moment, but I'll make sure to come back with another review if something changes.
Roxana
Verified reviewer
Marketing and Advertising, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Powerful conversations with our customers!
I love it! We no longer have crammed conversations spread around several tools.
PROSI love that I can manage all the conversations from one place and assign my team to specific conversations.
CONSNothing that I can think of at the moment, I’ll edit the review later if needed.
Justin
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Fastest functionality growing and user interface improvement software I purchased
Despite the fact that I bought it during lifetime deal more than one and half year ago, I only started using a month ago as I only start to materialize my startup. But I logged in whenever I receive feature update email and user interface changes. Easy deployment, and very comprehensive support to all messaging platforms available. They improved features so much that they have to abandon old one, re-write and give it a new name. Having a mobile app makes my life easy tremendously.
CONSNothing for me currently. But I believe the need to learn new workflows and user interface will challenge some users.
tanya
Human Resources, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Feedback
It is easy to use and is user friendly and is eady to access
CONSWorkflow issues is nit that good do need to eork on the same