respond.io
About respond.io
respond.io Pricing
Start Free with 100 Contacts
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Help Desk Software
Most Helpful Reviews for respond.io
1 - 5 of 12 Reviews
Manuel
Verified reviewer
Photography, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
No knowledge needed
Easy to use app, you can have your bot up and running in a matter of minutes. But the main feature is that Rocketbots will work as a hub for all your communications, and with their AI algorithm eventually you will have to spend less time talking with your visitors.
CONSThey don't have a mobile app yes, only works on the browser.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2022
Reimagine B2B Omnichannel Chat Conversations
Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage.
PROSRespond.io has the best customer support I have seen for a B2B Chat support service. It has extremely easy integration and implementation and the time to train a support representative on the product is a magically low compared to any competition in the international market today.
CONSAnalytics could be improved significantly. It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high.
Reason for choosing respond.io
Ease of integration and implementation and least time to train team.
Reasons for switching to respond.io
Intercom was supremely expensive and complicated to use.
Thomas
Verified reviewer
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2023
Other reviews are fake! Respond.io is an unfinished product. Buggy and doesn’t deliver.
This system is not finished. If you work with customer support do NOT use this! It’s a waste of your time and money. Once they have your money you are screwed.9
PROSFlow builder Offers many channels (but not working)
CONSDisaster to run a good customer service with this. You cannot add team members to more teams. One contact cannot have more then one ticket. Every message is always in the same conversation. We work with suppliers on different projects. This is a disaster for us. Very buggy in setting up.
Arzaan
Human Resources, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
My Respond.io Review
It has been a great experience after the addition of certain features in Respond.io
PROSWorkFlows, Third Party apps, Client search, Document sharing, Mail integration.
CONSSometimes the respond.io dashboard loads slowly.
Reason for choosing respond.io
The Intercom was not having WhatsApp connectivity. Also, Intercom was very costly.
Reasons for switching to respond.io
We were already using Respond.io for WhatsApp connectivity. Repond.io was also having email integration. The Intercom was not having WhatsApp connectivity. Also, Intercom was very costly.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2022
Customer service management thru respond
We use this software everyday to engage with our Customers and answer their queries. The experience is good so far - The support from the respond team to help us build workflow is also very good.
PROSThe respond can help us manage multiple chats - We have two separate departments working on a single platform and few of our workflows are getting automated. This help us filter genuine queries.
CONSThe respond is slow compared to our previous software - Sometimes the notifications are unheard if in a different windows tab - Apart from that this software is good.
Reasons for switching to respond.io
Price