About MSP Manager

MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via a unified portal. The platform enables businesses to manage capture information such as service items, customer names and issues and automatically create tickets from emails using the built-in ticketing system.

MSP Manager lets supervisors generate bulk invoices with details like logged time, expenses, and service items and preview bills for individual clients. It offers various features such as a customer portal, reporting dashboard, technician mobile apps and more.

MSP Manager supports integration with numerous accounting systems including QuickBooks, Xero and more.


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Supported Operating System(s):

Windows XP, Linux, Web browser (OS agnostic), Windows 8, Windows 10

9 Reviews of MSP Manager

Average User Ratings

Overall

4 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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October 2021

Jaco from Network Alliance (Pty) Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

4.0

Functionality

5.0

October 2021

Bring me your issues!

Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.

Pros

Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.

Cons

The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.

January 2018

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Chris from WatchPoint Data

Verified Reviewer

Industry: Computer & Network Security

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

Great help desk solution for small business.

A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.

Pros

The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.

Cons

New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.

January 2019

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Chris from Moser Consulting

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

January 2019

Good if you can't get better

So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job

Pros

Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

Cons

Difficult to use. Slow response. Bad UI. Every step requires a save.

July 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

Simple and clean interface, easy to use.

Pros

Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.

Cons

Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.

January 2018

Angel from Consulting Services S.R.L.

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

Excellent solution for MSP

Pros

Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

Cons

The web interface is sometimes slow and the reporting can be better. Also de auto refresh need to be perfected.

January 2019

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Vania from Carolina Information Technology Resource Corporation

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer & Network Security

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

January 2019

On par with other SolarWinds products

Pros

I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

Cons

Hard to setup; I wish there was an easier way to setup clients in the system.

March 2018

Robert from MHD Communications

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

March 2018

Work in progress

Still in Beta, but so far so good.

Pros

We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.

Cons

Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.

April 2019

Skye

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Free Trial

Review Source: GetApp


April 2019

August 2018

Steven

Verified Reviewer

Time Used: Free Trial

Review Source: GetApp


August 2018