UVdesk is a cloud-based help desk solution that helps businesses in the ecommerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow up tracking and more.

UVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with the users' websites.

Ticket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UVdesk offers features like a file viewer, agent performance monitoring and PCI DSS compatibility to secure users' data.

Services are offered on per agent basis that includes support via phone, email and other online resources.

Dashboard
Dashboard

Dashboard

Tickets

Tickets

Modify settings

Modify settings

Supported Operating System(s):

Web browser (OS agnostic)



10 Reviews of UVdesk

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 10 of 10 reviews

Start your review of UVdesk

Write a review

Luis from WolfsburgTuning.com

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Excellebt Software and Support

Pros

I love UVDESK. I have been working with it for a few months and our entire company runs on it now. We have received the best customer support experience possible. They are constantly improving and developing new tools to make it even more complete. Simply love it. Thanks guys

Cons

I like everything so far. Only have good experience with them. They have been very helpfull and knowledgable.

Review Source: Capterra

Vanessa from The Plaza Suites

Industry:  Hospitality / Travel

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Efficient

Pros

I have not found a more easy and efficient software that will allow allows you to work with different apps. The service has always been great and they solve issues fast. It is also very user-friendly.

Review Source

Mark from Impact Merchandising

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Great functionality

Pros

It is a centralized reservoir for information: a public library, a database of related information about a specific topic. It is really important to know what is being written. One needs to be updated all the time whether it's for customer's need or about the knowledge level of oneself.

Review Source: Capterra

hassan from keep on outdoors

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

the software is amazing, and the support is good,

Pros

support,
all e-commerce platforms integration
easy to use
easy to setup in few clicks, and when you get an error there is always a guy from support to help you

Cons

error messages are not clear, for examples when you try to do something and you get an error, the message doesn't describe the error, you need to always to contact support to know what happen

Review Source: Capterra

Paul from SSG

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Good overall system! Best part it integrates with Magento2

Lots of benefits to use this help desk software. Many features and lots of intagrations. Good and fast support via Skype.

Pros

Lots of instantiations and features. Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless.

Cons

Was a few errors to start with but I think it was due to the PHP version I was using, support fixed fast for me.

Review Source: Capterra

Jamos from JTR Shop

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

#1 Supplier for my Opencart store

WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support.

Pros

Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.

Cons

Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options.

Review Source: Capterra

Nitin from Cloudkul

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

The easiest Helpdesk ever. User friendly and great UI

I got to know about UVdesk from a social media platform and i was going through it and i registered as the free member and it was really helpful. Now i have configured my email with the UVdesk and any mail coming to my mailbox is converted into a ticket and i am able to revert my every customer and partners as well. Highly recommended service.

Pros

Easy to signup.
Handy to use.
Amazing UI
Dedicated team.
Great support.

Cons

I don't think it has any Cons as i am using this since 4 months.

Review Source: Capterra

Richard from Saleforcednetltd

Ease-of-use

Customer support

Functionality

November 2016

Uvdesk, ultimate tool for CRM IMPROVMENT

Used and suggested to 3 clients, all satisfied ! Uvdesk helps improve CRM and avoid communication mistake insuring costumers satisfaction!

Review Source: Capterra

Vipin from Mobikul

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Solving Problems for Ecommerce venture

We are using uvdesk from almost six months now , Its amazing and solved real problem for us . Some of the real gem about the tools are * High performance and speed , i replied to the tickets even in very low internet connectivity . *Complete task management with ticket integration , which is quite useful for any ecommerce venture to manage the products and customers . *Email reply from the emails as well as from the panel . * Progressive web app , i dont need to login everytime to the admin panel . * Reports and filters to monitor the system

Review Source: Capterra

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Review Source: GetApp

Displaying 1 - 10 of 10 reviews