UVdesk software


10 reviews(4.5/5)
10 reviews(4.5/5)

UVdesk is a cloud-based help desk solution that helps businesses in the ecommerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow up tracking and more.

UVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with the users' websites.

Ticket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UVdesk offers features like a file viewer, agent performance monitoring and PCI DSS compatibility to secure users' data.

Services are offered on per agent basis that includes support via phone, email and other online resources.

Supported Operating System(s):
Web browser (OS agnostic)

10 Reviews of UVdesk

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  • Luis from WolfsburgTuning.com

    Number of employees: 11-50 employees

    July 2018

    Excellebt Software and Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love UVDESK. I have been working with it for a few months and our entire company runs on it now. We have received the best customer support experience possible. They are constantly improving and developing new tools to make it even more complete. Simply love it. Thanks guys

    Cons

    I like everything so far. Only have good experience with them. They have been very helpfull and knowledgable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Vanessa from The Plaza Suites

    Specialty: Hospitality / Travel

    Number of employees: 501-1,000 employees

    March 2018

    Efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have not found a more easy and efficient software that will allow allows you to work with different apps. The service has always been great and they solve issues fast. It is also very user-friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mark from Impact Merchandising

    January 2018

    Great functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a centralized reservoir for information: a public library, a database of related information about a specific topic. It is really important to know what is being written. One needs to be updated all the time whether it's for customer's need or about the knowledge level of oneself.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • hassan from keep on outdoors

    Number of employees: 2-10 employees

    August 2017

    the software is amazing, and the support is good,

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    support,
    all e-commerce platforms integration
    easy to use
    easy to setup in few clicks, and when you get an error there is always a guy from support to help you

    Cons

    error messages are not clear, for examples when you try to do something and you get an error, the message doesn't describe the error, you need to always to contact support to know what happen

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paul from SSG

    July 2017

    Good overall system! Best part it integrates with Magento2

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lots of benefits to use this help desk software. Many features and lots of intagrations. Good and fast support via Skype.

    Pros

    Lots of instantiations and features. Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless.

    Cons

    Was a few errors to start with but I think it was due to the PHP version I was using, support fixed fast for me.

    Review Source: Capterra
  • Jamos from JTR Shop

    Number of employees: 2-10 employees

    February 2017

    #1 Supplier for my Opencart store

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support.

    Pros

    Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.

    Cons

    Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options.

    Review Source: Capterra
  • Nitin from Cloudkul

    Number of employees: 51-200 employees

    December 2016

    The easiest Helpdesk ever. User friendly and great UI

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I got to know about UVdesk from a social media platform and i was going through it and i registered as the free member and it was really helpful. Now i have configured my email with the UVdesk and any mail coming to my mailbox is converted into a ticket and i am able to revert my every customer and partners as well. Highly recommended service.

    Pros

    Easy to signup.
    Handy to use.
    Amazing UI
    Dedicated team.
    Great support.

    Cons

    I don't think it has any Cons as i am using this since 4 months.

    Review Source: Capterra
  • Richard from Saleforcednetltd

    November 2016

    Uvdesk, ultimate tool for CRM IMPROVMENT

    Ease-of-use
    Functionality
    Quality
    Support

    Used and suggested to 3 clients, all satisfied ! Uvdesk helps improve CRM and avoid communication mistake insuring costumers satisfaction!

    Review Source: Capterra
  • Vipin from Mobikul

    November 2016

    Solving Problems for Ecommerce venture

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are using uvdesk from almost six months now , Its amazing and solved real problem for us . Some of the real gem about the tools are * High performance and speed , i replied to the tickets even in very low internet connectivity . *Complete task management with ticket integration , which is quite useful for any ecommerce venture to manage the products and customers . *Email reply from the emails as well as from the panel . * Progressive web app , i dont need to login everytime to the admin panel . * Reports and filters to monitor the system

    Review Source: Capterra
  • March 2018

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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