UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more. 

UVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with websites.

Ticket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UVdesk offers features like a file viewer, agent performance monitoring and PCI DSS compatibility to secure users' data.



11 Reviews of UVdesk

Overall rating

4.36 / 5 stars

Filters:

Showing 1 - 11 of 11 reviews

December 2018

parul from Munjal Kiriu

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Online platform for ecommerce which includes multivendor

Pros

There are lot of common queries that every customer has with eCommerce companies. So to avoid opening so many tickets for the same queries, UVdesk helps is creating a pre-defined answer to answer that question.
It saves customer's and support engineers time as customer can resolve his queries by looking at those queries list and their answer.
It can help in you in creating your companies feedback form, contact form or suggestion form.
Ticket is created in such a way that it can be assigned to anybody to balance the workflow.
Owner get the option of prioritizing the ticket as well.
You can get the free trial version to analyze it.


Cons

So far they are very helpful and not getting any issue. I only suggest to make the error more descriptive.

July 2018

Luis from WolfsburgTuning.com

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Excellebt Software and Support

Pros

I love UVDESK. I have been working with it for a few months and our entire company runs on it now. We have received the best customer support experience possible. They are constantly improving and developing new tools to make it even more complete. Simply love it. Thanks guys

Cons

I like everything so far. Only have good experience with them. They have been very helpfull and knowledgable.

March 2018

Vanessa from The Plaza Suites

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Efficient

Pros

I have not found a more easy and efficient software that will allow allows you to work with different apps. The service has always been great and they solve issues fast. It is also very user-friendly.

January 2018

Mark from Impact Merchandising

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

Great functionality

Pros

It is a centralized reservoir for information: a public library, a database of related information about a specific topic. It is really important to know what is being written. One needs to be updated all the time whether it's for customer's need or about the knowledge level of oneself.

August 2017

hassan from keep on outdoors

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

the software is amazing, and the support is good,

Pros

support,
all e-commerce platforms integration
easy to use
easy to setup in few clicks, and when you get an error there is always a guy from support to help you

Cons

error messages are not clear, for examples when you try to do something and you get an error, the message doesn't describe the error, you need to always to contact support to know what happen

July 2017

Paul from SSG

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Good overall system! Best part it integrates with Magento2

Lots of benefits to use this help desk software. Many features and lots of intagrations. Good and fast support via Skype.

Pros

Lots of instantiations and features. Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless.

Cons

Was a few errors to start with but I think it was due to the PHP version I was using, support fixed fast for me.

February 2017

Jamos from JTR Shop

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

#1 Supplier for my Opencart store

WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support.

Pros

Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.

Cons

Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options.

December 2016

Nitin from Cloudkul

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

The easiest Helpdesk ever. User friendly and great UI

I got to know about UVdesk from a social media platform and i was going through it and i registered as the free member and it was really helpful. Now i have configured my email with the UVdesk and any mail coming to my mailbox is converted into a ticket and i am able to revert my every customer and partners as well. Highly recommended service.

Pros

Easy to signup.
Handy to use.
Amazing UI
Dedicated team.
Great support.

Cons

I don't think it has any Cons as i am using this since 4 months.

November 2016

Richard from Saleforcednetltd

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Uvdesk, ultimate tool for CRM IMPROVMENT

Used and suggested to 3 clients, all satisfied ! Uvdesk helps improve CRM and avoid communication mistake insuring costumers satisfaction!

November 2016

Vipin from Mobikul

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Solving Problems for Ecommerce venture

We are using uvdesk from almost six months now , Its amazing and solved real problem for us . Some of the real gem about the tools are * High performance and speed , i replied to the tickets even in very low internet connectivity . *Complete task management with ticket integration , which is quite useful for any ecommerce venture to manage the products and customers . *Email reply from the emails as well as from the panel . * Progressive web app , i dont need to login everytime to the admin panel . * Reports and filters to monitor the system

March 2018

Anonymous

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

4 of 5

March 2018