--- title: "Wavity Help & Service Desk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Wavity Help & Service Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Wavity Help & Service Desk is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/wavity-help-and-service-desk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Wavity Help & Service Desk](https://www.softwareadvice.com/help-desk/wavity-help-and-service-desk-profile/) / Wavity Help & Service Desk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/wavity-help-and-service-desk-profile/) Reviews # Wavity Help & Service Desk User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 40 reviews (83%) - 4 stars: 5 reviews (10%) - 3 stars: 3 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Compared to other ITSM tools, Wavity delivered the right mix of features and cost efficiency for our company. - Ease of use, process automation and managing tickets are great. - Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs. ## Wavity Help & Service Desk customer reviews Showing reviews 1-25 of 48 (page 1). ### Wavity tool review - Overall rating: 5/5 - Reviewer: narender r. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Desigred features and easy of use, IT Ticketing #### Cons CRM tools needs to be improved, HR Tools as well --- ### Great Ticketing System for Medium Business - Overall rating: 5/5 - Reviewer: Reno B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Using Wavity was a simple transition to our old, home-grown system. It is very customizable and easily configured. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and setup. Implementation team is so helpful with what you want your ticketing system to look like and function. #### Cons I really dont have any Cons to this system. It has been a great experience. Most of the time, they are waiting on us to provide information. #### Reasons for switching to Wavity Help & Service Desk Needed growth and the Home Grown ticketing system was not scalable. --- ### It Ticketing - Overall rating: 3/5 - Reviewer: Srikanth r. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It ticketing is good, notifications management is good #### Cons Leave handling and payroll management should be improved --- ### Love Wavity - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Their support is excellent. They customize the interface to your liking. Glad we switched to Wavity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How customizable it is. Their support staff is always willing to help. #### Cons I can't find anything wrong with it. If a feature isn't there their support will do their best to get it added. #### Reasons for switching to Wavity Help & Service Desk Cost and Wavity is much more customizable then Zendesk. --- ### Wavity ITSM - Overall rating: 5/5 - Reviewer: Steve C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent! I would recommend this solution to other companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customizability of the application. It allows for quick and easy changes. #### Cons The out-of-the-box solution needed customizing, but the Wavity team was more than willing to help with this. #### Reasons for switching to Wavity Help & Service Desk ChageGear was not quite working for us and wanted a change. --- ### Modern IT Help Desk System - Overall rating: 5/5 - Reviewer: Bindu D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to quickly customize the application the way we need it using their zero-code designer tools. I can work from my phone just as easily as my desktop. #### Cons As of now everything is working as expected. #### Reasons for choosing Wavity Help & Service Desk Zero-code designer & bots #### Reasons for switching to Wavity Help & Service Desk Limited functionality & per user pricing of Jira. --- ### Good Balance of Features and Affordability - Overall rating: 5/5 - Reviewer: Krishnamoorthy M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compared to other ITSM tools, Wavity delivered the right mix of features and cost efficiency for our company. Ticketing & SLA management modules worked seamlessly for our internal teams. #### Cons Some advanced integrations required additional configuration effort. However it was implemented efficiently --- ### Efficient and Easy to Use Service Desk - Overall rating: 5/5 - Reviewer: Sable W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Wavity has significantly improved our ability to manage IT service requests in a centralized and organized way. [sensitive content hidden] and the Wavity support team are responsive and genuinely helpful when we need assistance. Overall, it's been a great fit for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is user-friendly, visually clean, and highly customizable. We loved how easy it was to implement workflows and automate support ticket tracking. #### Cons Some parts of the initial setup—user access etc.—took a bit of time to fully grasp. But once it's in place, everything runs smoothly --- ### Great Tool for improving process efficiency. - Overall rating: 5/5 - Reviewer: Srivathsa M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automation features significantly reduce manual workloads and response times. #### Cons Nothing as of now, The version is working as up to our expectations. --- ### Wavity provides excellent value for the price - Overall rating: 5/5 - Reviewer: Nilesh K. - Verified reviewer: Yes - Industry: Chemicals - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is easy to set up and has all the features needed for a Helpdesk solution. #### Cons Integration with third-party applications can sometimes be tricky. --- ### Very good and economical - Overall rating: 5/5 - Reviewer: DILIP P. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good in using the tools, the experience is very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good support team and well knowledge support system very good #### Cons Nothing its well customized product and every company have to use it --- ### IT Ticketing - Overall rating: 5/5 - Reviewer: Naveen K. - Verified reviewer: Yes - Industry: Publishing - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Adaptable and Intuitive User flexibility interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Streamlined ticket creation, Effective SLA management, Automated email notifications. #### Cons Initial issues were promptly addressed by the Wavity team. --- ### User-friendly interface coupled with adaptable features. - Overall rating: 5/5 - Reviewer: Rajesh A. - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility of workflow customization, an intuitive user interface, and personalized analytics. #### Cons So far, I did not find any issue its working as expected. --- ### ITs flexbilty and user freindly and manage the all work - Overall rating: 5/5 - Reviewer: Gurpreet S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is cost effective and simple to user for manage all IT Ticket #### Cons none nothing any issue found for wavity IT --- ### Intuitive and easy-to-navigate interface - Overall rating: 5/5 - Reviewer: Vilas V. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform excels in providing flexibility for customizing workflows, with a easy to use interface, and delivering personalized analytics. #### Cons Few issues were there initially, but it was quickly resolved by Wavity team. --- ### End User - Overall rating: 5/5 - Reviewer: Rahul A. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Very user friendly! Does the job perfectly!! #### Cons Nothing! Everything seems to be perfect!! --- ### Solid and practical service desk solution - Overall rating: 5/5 - Reviewer: Alexander v. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Wavity provides a simple, flexible, and user-friendly experience. It is easy to use, offers good ITSM features, and can be adapted to different business needs. Overall, it is a solid and practical service desk solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy and intuitive to use - Flexible and highly configurable - Good ITSM functionality - Strong automation capabilities - Useful reporting and dashboards - Good self-service options - Easy to adapt to business processes - Good balance between functionality and simplicity - Potentially cost-effective compared with larger ITSM platforms #### Cons - Some advanced features may require additional configuration. - Integrations may require technical effort. Please take in account that the support team from Wavity is excellent and they were able to help us with these points during the full setup of the system, also after go-live. #### Reasons for choosing Wavity Help & Service Desk We chose Wavity over InvGate because it offered greater flexibility and customization, while remaining simple and user-friendly. Wavity better aligned with our existing processes and provided a more practical balance of functionality, ease of administration, and cost for our needs. #### Reasons for switching to Wavity Help & Service Desk We switched from BMC Helix to Wavity because BMC Helix was too complex, difficult to configure, and required significant effort for basic changes and administration. It also involved a higher level of technical dependency, making the platform harder to adapt to our business needs. Wavity provides a simpler, more user-friendly, flexible, and cost-effective solution, allowing us to manage and customize our service desk more efficiently. --- ### Customer Service - Overall rating: 4/5 - Reviewer: Vickie G. - Industry: Wireless - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to use, enjoy the fact that we don't have to depend on others for putting some information into Wavity and we can do it ourselves. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is one stop for entering issues for any department within the company for our internal or external customers. #### Cons Making changes on tickets, is getting easier, sometimes there are several changes to make and the ticket and it goes away when in the middle of making those changes. #### Reasons for switching to Wavity Help & Service Desk Not sure of the reason why we switched over. --- ### Feature-Rich Service Management Platform - Overall rating: 5/5 - Reviewer: Annant M. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered From an IT management perspective, Wavity Help & ServiceDesk has worked well for us. It gives us the tools we need to manage tickets, service requests, workflows, and reporting in one place. After setting it up around our processes, it has become a useful part of our day-to-day support work. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We like the flexibility and the ability to customize workflows based on our requirements. The automation features help save some manual effort, and the reporting gives us a good view of our support activities and ticket trends. It’s also flexible enough to work across different teams and processes. #### Cons The initial setup takes some time and planning, and a few features take a little while to get familiar with. Having more ready-to-use configurations and templates would make the setup process easier, especially for teams getting started with the platform. #### Reasons for switching to Wavity Help & Service Desk We got cost competitive helpdesk tool which was rich with features and customizable --- ### Wavity Greatness - Overall rating: 5/5 - Reviewer: Angie G. - Verified reviewer: Yes - Industry: Wireless - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Managing tickets through Wavity has been easy, efficient and a fabulous platform to work with. I think our customers really appreciate the ease of use with this site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, process automation and managing tickets are great. To be able to support our customers needs, this is the perfect platform. #### Cons The only con I can think of is having to update information on the "record details popup" AND the ticket itself on the right hand side. I feel you should be able to update it in 1 place not both. #### Reasons for switching to Wavity Help & Service Desk Unsure. I am just a user not the administrator or team that decided to make the switch. --- ### Excellent Support and Flexible ITSM Platform - Overall rating: 5/5 - Reviewer: Asraf A. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wavity covers the core ITSM features we need, including ticketing, service requests, change management, and asset management. The platform is flexible, and the support team has been responsive whenever we've had questions or requested enhancements. #### Cons The available integrations meet our current needs, but we'd like to see more out-of-the-box integrations in future releases. --- ### Very Receptive to Changes - Overall rating: 5/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Intuitive and customizable. The team developed an integration connector specifically to work with us and have the environment suit our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The developer team is very receptive to feature requests and issues, and are generally quick to get them resolved. #### Cons Error messages thrown may not explain why said error was thrown and how to resolve it. Reporting said errors helps though. #### Reasons for switching to Wavity Help & Service Desk Lower pricing, and issues that were reported to Freshdesk and fixed had been getting broken again after a period of time. --- ### Reliable ServiceDesk Solution for Growing Enterprises - Overall rating: 5/5 - Reviewer: Avinash K. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automation workflows helped reduce manual follow-ups and improved SLA tracking across departments. Customer support from the Wavity team has been prompt and knowledgeable throughout implementation. #### Cons Initial setup for custom modules required some additional guidance however the implementation was smooth. --- ### Easy to Work With and Customize - Overall rating: 5/5 - Reviewer: Scott T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It has been very good, very easy to work with, very helpful and eager to customize your setup for you. My users really like it and that's half the battle with any change in systems #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that they are so willing to listen to your needs and work with you to get the system setup to meet those needs. Customer support is always quick to reply. Ticket management is easy to use and easy to customize. Can create user specific widgets and reports #### Cons Inability to customize colors to match your companies pallet. I understand this is coming though in future builds #### Reasons for choosing Wavity Help & Service Desk Their willingness to work with us on our needs and customize and add features to help us. #### Reasons for switching to Wavity Help & Service Desk Freshdesk had too many errors and issues that could never be fixed or stay fixed --- ### Agent Review - Overall rating: 4/5 - Reviewer: Dawn G. - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Agent side easy to learn and work, and the team at Wavity was informative without "the sales pitch". #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The Customer Support was informative and enjoyable to work with. When there is an issue or concern, they are fast to reply and get us answers or corrections. #### Cons Missing all open srv, chg, inc and, prb in one list for ease of working. And the approval area seems to be hard to find from end users have had to help more on this than any other issue. #### Reasons for switching to Wavity Help & Service Desk The ease of use of product and the operating cost was lacking ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/wavity-help-and-service-desk-profile/reviews/?page=2) --- Wavity Help & Service Desk Reviews, Pros and Cons - 2026 Software Advice