Desigred features and easy of use, IT Ticketing

CRM tools needs to be improved, HR Tools as well

We are able to quickly customize the application the way we need it using their zero-code designer tools. I can work from my phone just as easily as my desktop.

As of now everything is working as expected.

It ticketing is good, notifications management is good

Leave handling and payroll management should be improved

This product has made our communications with our clients seamless. The user interface is personalizable by non- technical law firm users.

Not that I can think of right now, so far this has been working great

Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month.

The user interface of Wavity tool is very simple and easy to work with. Training our staff on this tool has been very simple. There are several applications included that have been easy to implement. We use the tool for employee benefits tracking for our clients employees. The Wavity support team is always quick to help and we have been enjoying great experience.

So far we did not get any major issues with the implementation and usage.

Wavity's native mobile application & their dashboard based UI are super simple & easy to use.

None, since the platform is being used for our external ticketing needs.

User interface is very easy to use and we are able to quickly adapt to using Wavity Help and Service Desk. Also it is very customizable as we got the workflow as we wanted. Moreover, it is a value for money tool

None. As it is zero code solution, any changes we need is instantly done.

Wavity is a highly usable ticketing system using a mobile and web interface.

Flexibility in the Wavity system to accommodate numerous and frequent changes as needed in the mortgage industry.

The system needs additional a better documentation management system.

Automated notification, SLA Management, Customizable reports, Good interface

Can't think of any currently, will recommend this tool as it is easy to use and loaded with features.

We have been able to set up several program with quick turn around, our end users are very happy with the product, and support has been great!

Ease of setup, quick turn around, great customer support.

I didn't like that we were unable to sort some of the columns in lists and reports. Seems to be some limitations on the reporting side but support helped us through it.

Cost Effective with power of easy customizations.

Very Easy to use and able to customized as per business requirements.

So far none.. I am a Happy customer because as a Project Leader i have received the good feedback from end users after implementations of Wavity.

Overall, this is the most flexible and cost efficient solution given our needs. It was an easy decision relative to the competition.

Very easy to use and adaptable. We were seeking a no-code solution and it met our evaluation requirements

None. We found it very customizable. There are no limitations based on our needs.

For those who can not afford costly software , Wavity can be a solution.

Wavity is one stop solution for entire business for those who wants to integrate technology in their Organization.

Not as such. Team Saadhikar is happy to use Wavity in their job responsibilities.

Good

The toll is good to use and we can get support from the Wavity team to change the options/features as per our needs.

Some features need improvement like auto-updating the records from excel instead whenever there is a new joined or exit we have to do it manually.

Its highly flexible tool with all required features for ITSM Solutions and it is customizable where I can automate workflows as required and it is very cost effective. Even mobile app is very user-friendly for managing tickets in the platform.

Nothing as of now. All users are happy with the tool.

This is cost effective and simple to user for manage all IT Ticket

none nothing any issue found for wavity IT

user friendly and admin friendly help desk portal.

easy to use and fully customizable, AD integration

there is no cons on this product, am very happy with this