--- title: "Wavity Help & Service Desk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Wavity Help & Service Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Wavity Help & Service Desk is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/wavity-help-and-service-desk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Wavity Help & Service Desk](https://www.softwareadvice.com/help-desk/wavity-help-and-service-desk-profile/) / Wavity Help & Service Desk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/wavity-help-and-service-desk-profile/) Reviews # Wavity Help & Service Desk User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 43 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 36 reviews (84%) - 4 stars: 4 reviews (9%) - 3 stars: 3 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Compared to other ITSM tools, Wavity delivered the right mix of features and cost efficiency for our company. - Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs. - The platform excels in providing flexibility for customizing workflows, with a easy to use interface, and delivering personalized analytics. ## Wavity Help & Service Desk customer reviews Showing reviews 1-25 of 43 (page 1). ### Wavity tool review - Overall rating: 5/5 - Reviewer: narender r. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Desigred features and easy of use, IT Ticketing #### Cons CRM tools needs to be improved, HR Tools as well --- ### Modern IT Help Desk System - Overall rating: 5/5 - Reviewer: Bindu D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to quickly customize the application the way we need it using their zero-code designer tools. I can work from my phone just as easily as my desktop. #### Cons As of now everything is working as expected. #### Reasons for choosing Wavity Help & Service Desk Zero-code designer & bots #### Reasons for switching to Wavity Help & Service Desk Limited functionality & per user pricing of Jira. --- ### It Ticketing - Overall rating: 3/5 - Reviewer: Srikanth r. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It ticketing is good, notifications management is good #### Cons Leave handling and payroll management should be improved --- ### Efficient and Easy to Use Service Desk - Overall rating: 5/5 - Reviewer: Sable W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Wavity has significantly improved our ability to manage IT service requests in a centralized and organized way. [sensitive content hidden] and the Wavity support team are responsive and genuinely helpful when we need assistance. Overall, it's been a great fit for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is user-friendly, visually clean, and highly customizable. We loved how easy it was to implement workflows and automate support ticket tracking. #### Cons Some parts of the initial setup—user access etc.—took a bit of time to fully grasp. But once it's in place, everything runs smoothly --- ### Great Tool for improving process efficiency. - Overall rating: 5/5 - Reviewer: Srivathsa M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automation features significantly reduce manual workloads and response times. #### Cons Nothing as of now, The version is working as up to our expectations. --- ### Wavity provides excellent value for the price - Overall rating: 5/5 - Reviewer: Nilesh K. - Verified reviewer: Yes - Industry: Chemicals - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is easy to set up and has all the features needed for a Helpdesk solution. #### Cons Integration with third-party applications can sometimes be tricky. --- ### Wavity a Platform to convert Organizations traditional manual process into digitalization - Overall rating: 5/5 - Reviewer: Abhishek B. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Cost Effective with power of easy customizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very Easy to use and able to customized as per business requirements. #### Cons So far none.. I am a Happy customer because as a Project Leader i have received the good feedback from end users after implementations of Wavity. #### Reasons for choosing Wavity Help & Service Desk Cost effective and easy customizations. #### Reasons for switching to Wavity Help & Service Desk Definitely the cost benefit. --- ### Single solution for internal and external ticketing needs - Overall rating: 5/5 - Reviewer: Vivek G. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, this is the most flexible and cost efficient solution given our needs. It was an easy decision relative to the competition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and adaptable. We were seeking a no-code solution and it met our evaluation requirements #### Cons None. We found it very customizable. There are no limitations based on our needs. --- ### Use of Wavity's simple ticketing system for Mortgage Brokers - Overall rating: 5/5 - Reviewer: Raj B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Wavity is a highly usable ticketing system using a mobile and web interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility in the Wavity system to accommodate numerous and frequent changes as needed in the mortgage industry. #### Cons The system needs additional a better documentation management system. --- ### Helps improve customers' satisfaction significantly - Overall rating: 5/5 - Reviewer: Roujin M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product has made our communications with our clients seamless. The user interface is personalizable by non- technical law firm users. #### Cons Not that I can think of right now, so far this has been working great --- ### Helpdesk Ticketing - Overall rating: 5/5 - Reviewer: Himanshu K. - Verified reviewer: Yes - Industry: Publishing - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Workflow automation is customizable to suit our requirements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prompt and customizable automated email notifications, User-friendly and customizable interface. #### Cons Minor problems were quickly resolved prior to full implementation. --- ### It is most useful, very recommendable product in service helpdesk - Overall rating: 5/5 - Reviewer: Kishore M. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. user friendly and admin friendly help desk portal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use and fully customizable, AD integration #### Cons there is no cons on this product, am very happy with this --- ### IT Ticket Support - Overall rating: 5/5 - Reviewer: Pridhvi K. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease to access the tool and personalized activity can be created.Faster response after raising the ticket . #### Cons Not much to address any problem while using the tool --- ### Customizable & efficient solution. - Overall rating: 5/5 - Reviewer: Amar B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive Interface and Robust Automation #### Cons Occasional minor glitches require attention. --- ### Customer Service - Overall rating: 4/5 - Reviewer: Vickie G. - Industry: Wireless - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to use, enjoy the fact that we don't have to depend on others for putting some information into Wavity and we can do it ourselves. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is one stop for entering issues for any department within the company for our internal or external customers. #### Cons Making changes on tickets, is getting easier, sometimes there are several changes to make and the ticket and it goes away when in the middle of making those changes. #### Reasons for switching to Wavity Help & Service Desk Not sure of the reason why we switched over. --- ### Very Receptive to Changes - Overall rating: 5/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Intuitive and customizable. The team developed an integration connector specifically to work with us and have the environment suit our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The developer team is very receptive to feature requests and issues, and are generally quick to get them resolved. #### Cons Error messages thrown may not explain why said error was thrown and how to resolve it. Reporting said errors helps though. #### Reasons for switching to Wavity Help & Service Desk Lower pricing, and issues that were reported to Freshdesk and fixed had been getting broken again after a period of time. --- ### Wavity Greatness - Overall rating: 5/5 - Reviewer: Angie G. - Verified reviewer: Yes - Industry: Wireless - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Managing tickets through Wavity has been easy, efficient and a fabulous platform to work with. I think our customers really appreciate the ease of use with this site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, process automation and managing tickets are great. To be able to support our customers needs, this is the perfect platform. #### Cons The only con I can think of is having to update information on the "record details popup" AND the ticket itself on the right hand side. I feel you should be able to update it in 1 place not both. #### Reasons for switching to Wavity Help & Service Desk Unsure. I am just a user not the administrator or team that decided to make the switch. --- ### Reliable ServiceDesk Solution for Growing Enterprises - Overall rating: 5/5 - Reviewer: Avinash K. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automation workflows helped reduce manual follow-ups and improved SLA tracking across departments. Customer support from the Wavity team has been prompt and knowledgeable throughout implementation. #### Cons Initial setup for custom modules required some additional guidance however the implementation was smooth. --- ### Easy to Work With and Customize - Overall rating: 5/5 - Reviewer: Scott T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It has been very good, very easy to work with, very helpful and eager to customize your setup for you. My users really like it and that's half the battle with any change in systems #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that they are so willing to listen to your needs and work with you to get the system setup to meet those needs. Customer support is always quick to reply. Ticket management is easy to use and easy to customize. Can create user specific widgets and reports #### Cons Inability to customize colors to match your companies pallet. I understand this is coming though in future builds #### Reasons for choosing Wavity Help & Service Desk Their willingness to work with us on our needs and customize and add features to help us. #### Reasons for switching to Wavity Help & Service Desk Freshdesk had too many errors and issues that could never be fixed or stay fixed --- ### Good Balance of Features and Affordability - Overall rating: 5/5 - Reviewer: Krishnamoorthy M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compared to other ITSM tools, Wavity delivered the right mix of features and cost efficiency for our company. Ticketing & SLA management modules worked seamlessly for our internal teams. #### Cons Some advanced integrations required additional configuration effort. However it was implemented efficiently --- ### Great Ticketing System for Medium Business - Overall rating: 5/5 - Reviewer: Reno B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Using Wavity was a simple transition to our old, home-grown system. It is very customizable and easily configured. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and setup. Implementation team is so helpful with what you want your ticketing system to look like and function. #### Cons I really dont have any Cons to this system. It has been a great experience. Most of the time, they are waiting on us to provide information. #### Reasons for switching to Wavity Help & Service Desk Needed growth and the Home Grown ticketing system was not scalable. --- ### Wavity ITSM - Overall rating: 5/5 - Reviewer: Steve C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent! I would recommend this solution to other companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customizability of the application. It allows for quick and easy changes. #### Cons The out-of-the-box solution needed customizing, but the Wavity team was more than willing to help with this. #### Reasons for switching to Wavity Help & Service Desk ChageGear was not quite working for us and wanted a change. --- ### Love Wavity - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Their support is excellent. They customize the interface to your liking. Glad we switched to Wavity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How customizable it is. Their support staff is always willing to help. #### Cons I can't find anything wrong with it. If a feature isn't there their support will do their best to get it added. #### Reasons for switching to Wavity Help & Service Desk Cost and Wavity is much more customizable then Zendesk. --- ### Wavity Product Is Good But Still Needs Improvement - Overall rating: 3/5 - Reviewer: Daniel F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Product is good but not yet mature. It has a potential to be great. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Flexible. Can easily make a change to correct an issue with the system. Technical Support staff are very helpful and eager to listen to & address issues. #### Cons Underlying database needs improvement. Searches are slow and the search results sometimes are incorrect. Also, the Conversation UI is very confusing to end users and even to some technical users. --- ### Great tool for Ticketing and Support HelpDesk! - Overall rating: 5/5 - Reviewer: Sunny S. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface of Wavity tool is very simple and easy to work with. Training our staff on this tool has been very simple. There are several applications included that have been easy to implement. We use the tool for employee benefits tracking for our clients employees. The Wavity support team is always quick to help and we have been enjoying great experience. #### Cons So far we did not get any major issues with the implementation and usage. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/wavity-help-and-service-desk-profile/reviews/?page=2) --- Wavity Help & Service Desk Reviews, Pros and Cons - 2026 Software Advice