For home health care this is one of the most specialized available. My organization used it for years. I'm able to better supervise using Alora and I'm glad that we used it. If the problems are fixed Alora would be the perfect home health care software.

Alora was created for home health care agencies and is designed to help manage operations smoothly. Stay compliant and manage documentation for all employees including those who provide non medical services like personal care or home care. The biggest help is that visit notes are automatically added, other software tends not to include visit notes and it's harder to schedule repeat or daily. Billing is easy even to medicare or medicaid, and Alora helps cut down on paper forms and records. The customer support team is very friendly and answered all of my questions on the spot.

Alora has had problems and holes in the software for years and those were never fixed or improved. The medicine list is not complete and dosen't list other names that would make searching for the medicine easier. It has abruptly stopped working and we have temporarily lost data but it was restored. A well structured selection panel for easier access would make Alora better too.

I am a fairly new user with lots of learning ahead of me. At this point of use with our new company, the software has been user-friendly and seems to be very comprehensive in the home care field. The best thing thus far has been the help/support I have received. They have been extremely helpful with resolving some issues and training, as well as with answering questions in a friendly and prompt manner. They have not only helped resolved what I felt like were some big issues but have also taken the time on several occasions to teach me. Our rep is very patient and personable. When it comes down to it, in my opinion, all the home care software out there is similar, for the most part, with varying degrees of bells and whistles, as well as price. Besides price, the thing that sets software vendors apart is the support staff who work with the agencies using the software. Alora has a really good team, and I think that will build on their reputation in a very positive way. I also like how Alora will listen to users that have suggestions to make something easier or better with the software and then sometimes make changes/updates to accommodate. It gives the users a sense of teamwork - that Alora is always trying to make the software better for its users, not just customers with no voice. I like how Alora is constantly updating and sending the updates to the users. I also like the ability to open so many windows from a single window that I'm in to check information, etc. This is very helpful and useful. I really like the scrubbing tool! I think the price is reasonable. I am hoping it stays that way. The more I use the software and learn its capabilities, the more I like it.

The biggest issue up to this point is that the system seems to crash a lot when I have entered and completed a 485 then go to print. I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print. It still crashes at times, but when I reopen the software, the 485 is there.

Disappointing

Our nurses and Home Health Aides find it easy to navigate. We have developed training courses to help our new staff orient to the program with the help of AloraPlus integrative videos.

We completed our contract with Alora Plus during the second quarter of 2020. We were sold on the fact that EVV would be an easy process for New Jersey agencies as stated on your website. This was also stated by the sales rep who walked us through the presentation of the system. This has been clearly false advertisement. Alora Home Health Software had not began to set up programming for New Jersey integration until July of this year. According to the Alora's customer service reps there have been New Jersey agencies that have been forced to restart there whole software process with other companies due to this false advertisement.Until this day this issue has still not been resolved.

Overall, my experience with Alora has been great. It's made my job so much easier, quicker & more efficient.

Integration and implementation were fairly easy. I love the Scheduler & Reports tabs. They make it easy to keep track of who has what patients & total numbers or information are at my fingertips with the Reports I can print out.

Sometimes big bugs or issues can take quite some time to get worked out by IT.

I love how easy it is to navigate through Alora!

Sometimes the updates aren’t the best, so you have to work through the issues.

Overall I think Alora Home Health is very useful and helpful in patient care coordination between multiple disciplines.

I like how easy it is to use and the flow of information to other tabs

When you do have an issue it seems hard to get it resolved in a timely manner

Excellent customer service.

User friendly. Less paper. Improved time management. Variety of reports. Improved revenue stream.

A few bugs in the beginning stages of implementation. Overall, the process went smoothly.

Ease of use and ability to complete documentation quickly.

Plan of care orders and goals could be copied from previous plan of care when doing a recertification.

Very good.

Easy to use software for daily charting.

Complicated process in the beginning to start.

amazing

I love how easy it is to use from any where

connection can be spotty and frustrating at times

With the screens that I work with daily (not on the clinical side), I like the ease of having almost all the options on the admission screen to where I can go from one screen to the next and still be within the patient's file. I have the ability to write emails within the software and create a separate folder within the mail to store those. I like it when Alora "predicts" or anticipates my date range, etc., does spell ck (wish all screens had that), F5 capability (again wish more screens had that), bringing over data from previous admission on a re-admit (still bug on med profile being addressed/rolled out), and of course....last but not least the customer service is so helpful.

The lag time in enhancements, the process of how enhancements & possible bugs are fixed based on how many customers have expressed concern over that same issue, & lack of flexibility within some screens. See some of the items mentioned in the first question.

It doesn't have have the capability to generate report for QAPI, OBQM, etc.

Comes with Classic and Plus. I like the how the calendar and scheduling system was designed. Plus version is web-based.

Alora Plus often not syncing with Alora Classic. Few QA Features especially not being able to generate reports on gender, ethnicity, or group according to DX.

Easy to use and set-up is nice. I that thing carry over from one chart to the next or one note to the next.

That sometimes it runs slow or boots up off. But you can usually log back on and start where you left off. Sometimes it takes more than one try to upload something into EHR.

Good

Once we learn the program, it is pretty easy to navigate.

Too many tabs to use and can become confusing where to navigate. There is not anything in written form for us to refer to when we have questions.

Good and I m hope ful I will master the content for easy management of our company.

all in one documentation. Easy-to-follow tasks

Too many materials to learn and understand.

The customer service is great and the hours available are great too. This is the main reason why I have decided to stay.

Desired features.

Batch billing. I could not find how to delete a batch billing that was created. I am able to create a batch bill but not able to delete it. Why not?

Very helpful and work to get issues resolved. Everyone is quite professional and personal at the same time.

The system has glitches in it making my job more difficult to work around the issues ie; there is still not a fix in Alora for the same billing code, same date with different shifts to populate on a single line item on the claim. This causes the claim when submitted electronically to see the second line item as a duplicate entry and does not pay causing me to change it in the other online system. This can be time consuming if there are a lot of entries and a lot of claims in this situation.

I have been using the Alora system since I began working with my current employer and I could not be happier. I have worked with other employers in the past who had implemented sub-par Home Health Care software and I can confidently say that Alora stands tall above the competition. I greatly recommend it if you are serious about your business.

Customer Service will sometimes be overwhelmed with calls and you will not get the assistance you need immediately. But, they have a convenient message system that allows a representative to call you back as soon as spot becomes available.

We selected Alora as a brand new Home Health agency with very little experience in patient billing and tracking. We knew we needed a patient billing and tracking system that was affordable and easy to use. We looked at a number of systems and ended up selecting Alora. We have never regretted or second guessed this decision. The initial setup of the system was easy. The technical support resources from Alora were able to log into our machine remotely and had us up and running without any issues. The system is intuitive and easy to use. The number one reason we are so happy with Alora is their customer support. What makes their support so good is their ability to support us beyod the functionality of the system. Alora has experts on their staff who really know Medicare billing. They have been able to help us trouble shoot billing errors and walk us through what we needed to do in the system to resolve the issues. I would image the service from most companies would stop with their own system's capabilities, but Alora's support goes above and beyond this point. I have never felt rushed when working an issue with Alora and everyone I have ever worked with has been positive and eager to help. I am happy to have and continue our relationship with Alora Healthcare Systems.

Very positive. Will recommend to colleagues

Very user friendly. Support is phenomenal.

Faxing feature is quite expensive. And it doesnt go straight into chart

User friendly. Physical Therapy plan of care and eval is great. The comparison for previous oasis is a wonder tool

Very outdated. The uploading documents needs to be updated. There are not many reports to pull. The plan of care that is created from oasis format needs to be changed

I like how easy it is to navigate between patient information and employee information. It's very simple to update any records as well.

I would have to say the only con would be that it runs a little bit slow at times and will freeze from time to time.

The service personnel respond very quickly to queries. The software is easy to understand from a nurse's perspective in filling out OASIS and nursing documents. At the administration level, it's a little harder to understand, but the staff is always willing to assist.

The product could have a much more robust error-checking system or verifying system. The text that builds the 485 from the OASIS documents has errors. This reviewer knows of programs that have more robust error and data scrubbers.

The customer support help and always available to answer questions. Eliminates the use of multiple systems and keeps in compliance.

The cost was a dislike, discounts should be available to long-term users

It is very user friendly and easy to operate. This system makes it easy for everyone to see what is going on with a patient and there care.

If you confirm something by accident you have to unconfirm each visit one by one and It also runs slow at times.