For home health care this is one of the most specialized available. My organization used it for years. I'm able to better supervise using Alora and I'm glad that we used it. If the problems are fixed Alora would be the perfect home health care software.

Alora was created for home health care agencies and is designed to help manage operations smoothly. Stay compliant and manage documentation for all employees including those who provide non medical services like personal care or home care. The biggest help is that visit notes are automatically added, other software tends not to include visit notes and it's harder to schedule repeat or daily. Billing is easy even to medicare or medicaid, and Alora helps cut down on paper forms and records. The customer support team is very friendly and answered all of my questions on the spot.

Alora has had problems and holes in the software for years and those were never fixed or improved. The medicine list is not complete and dosen't list other names that would make searching for the medicine easier. It has abruptly stopped working and we have temporarily lost data but it was restored. A well structured selection panel for easier access would make Alora better too.

I am a fairly new user with lots of learning ahead of me. At this point of use with our new company, the software has been user-friendly and seems to be very comprehensive in the home care field. The best thing thus far has been the help/support I have received. They have been extremely helpful with resolving some issues and training, as well as with answering questions in a friendly and prompt manner. They have not only helped resolved what I felt like were some big issues but have also taken the time on several occasions to teach me. Our rep is very patient and personable. When it comes down to it, in my opinion, all the home care software out there is similar, for the most part, with varying degrees of bells and whistles, as well as price. Besides price, the thing that sets software vendors apart is the support staff who work with the agencies using the software. Alora has a really good team, and I think that will build on their reputation in a very positive way. I also like how Alora will listen to users that have suggestions to make something easier or better with the software and then sometimes make changes/updates to accommodate. It gives the users a sense of teamwork - that Alora is always trying to make the software better for its users, not just customers with no voice. I like how Alora is constantly updating and sending the updates to the users. I also like the ability to open so many windows from a single window that I'm in to check information, etc. This is very helpful and useful. I really like the scrubbing tool! I think the price is reasonable. I am hoping it stays that way. The more I use the software and learn its capabilities, the more I like it.

The biggest issue up to this point is that the system seems to crash a lot when I have entered and completed a 485 then go to print. I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print. It still crashes at times, but when I reopen the software, the 485 is there.

Disappointing

Our nurses and Home Health Aides find it easy to navigate. We have developed training courses to help our new staff orient to the program with the help of AloraPlus integrative videos.

We completed our contract with Alora Plus during the second quarter of 2020. We were sold on the fact that EVV would be an easy process for New Jersey agencies as stated on your website. This was also stated by the sales rep who walked us through the presentation of the system. This has been clearly false advertisement. Alora Home Health Software had not began to set up programming for New Jersey integration until July of this year. According to the Alora's customer service reps there have been New Jersey agencies that have been forced to restart there whole software process with other companies due to this false advertisement.Until this day this issue has still not been resolved.

Customizable. Parameters driven making it scalable. Well integrated with the DDE , Clearing houses and SANDATA for EVV transmission.

Because it is highly parameterized. Nursing staff finds it difficult to make proper use of it's customizing features. Initially, they take time to understand the information flow. I highly recommend to introduce incident reporting template. Nurses don't use communication log properly to report incidents. A/R Module is tedious.

Overall, my experience with Alora has been great. It's made my job so much easier, quicker & more efficient.

Integration and implementation were fairly easy. I love the Scheduler & Reports tabs. They make it easy to keep track of who has what patients & total numbers or information are at my fingertips with the Reports I can print out.

Sometimes big bugs or issues can take quite some time to get worked out by IT.

Overall I think Alora Home Health is very useful and helpful in patient care coordination between multiple disciplines.

I like how easy it is to use and the flow of information to other tabs

When you do have an issue it seems hard to get it resolved in a timely manner

Excellent customer service.

User friendly. Less paper. Improved time management. Variety of reports. Improved revenue stream.

A few bugs in the beginning stages of implementation. Overall, the process went smoothly.

Ease of use and ability to complete documentation quickly.

Plan of care orders and goals could be copied from previous plan of care when doing a recertification.

Very good.

Easy to use software for daily charting.

Complicated process in the beginning to start.

amazing

I love how easy it is to use from any where

connection can be spotty and frustrating at times

With the screens that I work with daily (not on the clinical side), I like the ease of having almost all the options on the admission screen to where I can go from one screen to the next and still be within the patient's file. I have the ability to write emails within the software and create a separate folder within the mail to store those. I like it when Alora "predicts" or anticipates my date range, etc., does spell ck (wish all screens had that), F5 capability (again wish more screens had that), bringing over data from previous admission on a re-admit (still bug on med profile being addressed/rolled out), and of course....last but not least the customer service is so helpful.

The lag time in enhancements, the process of how enhancements & possible bugs are fixed based on how many customers have expressed concern over that same issue, & lack of flexibility within some screens. See some of the items mentioned in the first question.

Alora is simple to use and helps streamline the health care process. It is helpful when it comes to charting as well as the scheduling aspect.

I have not ran in to many cons with the Alora health care system. I would say the only con I have encountered is downloading Alora on apple products.

There are not a lot of extra steps to this system. Everything is user friendly, simple and up to date with all regulations.

I do not like the lag in the system sometimes. When this happens I am able to talk to someone and they get the issue corrected quickly.

Easy to learn and friendly user. I love the reports, very useful. The supports answered fast, they will email the next day

The only thing I dont really like is the MSP claims are still not fixed. I still have to do it manually

The support team works hand on hand with you to resolve any technical issues you may have. The team are very compassionate about their job, great work ethics.

Love the support that the team offers to solve any issues or confusions. Love the clinical documents available to our team!

Everything about this software is completely fine.

We love it. We're glad we switched while we were small because switching now would be a ton of work.

We initially looked into Alora so we could switch from paper charting to computer charting. I chose it because I like the way the nurse note is organized. We were also happy to be able to have patient files, employee files, scheduling and billing all in one place.

The admission assessment is 35 pages long.

I recommend Alora.

Alora Home Health Care is our primary business software. We use it for all functions related to the business including scheduling, HIPAA compliant patient and caregiver information storage, administrative level tracking of employees via a convenient telephony system, and company financial electronic paper trails. Alora is the soul of our agency and without it, we would be lost.

The customer service department is not always easy to reach but when you get someone on the phone, or someone calls you back, you feel like you are very special to them. They take your problems very seriously and they know what they are doing.

We are a home health care agency that was operating manually. We had no systems for scheduling, payroll, billing, reports, etc. We have been working with Alora for a little over a year. Training was delivered to meet our needs. With the implementation of each module, we were able to pace ourselves and receive training when we were ready to utilize Alora's features. I have always been pleased with their customer service. But, over the past few months especially, I have received nothing but kindness, patience, and very knowledgeable advice and assistance from the representatives at Alora. They went the extra mile to conference in with a clearing house with whom we unfortunately were having conflicting software issues; they spoke to me nearly every day working through denials, as well as many emails. I come into contact with a diverse group of people. My job requires me to do lots of business via phone. I have come into contact with rude, demeaning, and just darn nasty people. When trying to explain what the nature of your call is about, some people just don't listen. At Alora, the reps have always listened to us and will paraphrase to make sure they fully understand your needs. They are very patient and never rush, or speak over you. I just love Alora and look forward to working many years with them.

You can upload to the EHR in a more timely fashion. You can look at multiple sites with ease. In the Reports section you can type in what you want instead of scrolling down.

I don't like that you cannot see a 60 day episode at one time. It is broken up when the month changes. It is not as easy to navigate through an episode when scheduling.

Easy to use. If I have question or need help with a issue can contact Rachel and if she can't help me at that time she can give me a time she will be available to call and settle my issue. Very good customer service. Thank you

All orders, visit notes ect. needs to have patient ID number on every page. With CMS requesting ADR's and I'm mailing copies of episode to them, I find myself having to manually add the patient ID number to these pages which can be very time consuming.

We recently decided to go with Alora and so far it's impressive. I would say it is very user-friendly and offers so much more than others. We spent several months looking for several software companies and all options and Alora was among the top that was a complete system. One other company that is very well known actually had fewer features and way more money. For homecare, this is by far the best choice.

The set-up and support to get started are extremely easy and fairly short process. User-friendly for the staff of all levels. Great for billing, payroll, and scheduling.

A little slow and not as well established with hospitals, doctors office, and discharge planners. It would be nice to have an interface with EPIC, PCC, and others or be familiar to those that use those systems.

Alora has great training for our company. It does take time to get everyone one on board. Once the confusion is over everything runs great.

How easy Alora is to use. All clients charts are easy to read or find something in the chart. I like how you can give each person as much or as little access to Alora.

A few customer Support members are not trained as well as others. When I get that person I'll hang up and call back, to get another team member. Don't like it take 4 hrs to get old logs due to if an attorney needs the ppr work that's to long.

The software is so easy to learn, navigate, and implement in the field. I've used others that were less adaptive to my company's needs and we were always calling IT for assistance.

Really, nothing! I love how self explanatory the software layout is and how easily you can move through the different quick links within a patient's chart.

overall very good

friendly user easy to learn very good customer service always has an update give us an update from medicare changes which we requested

msp claim not working plus is still on testing sometimes scheduling are being deleted without tracking social worker notes has no spelling check

Being able to keep everything Patient and Nursing together in one place is great.

It can be confusing at first, but it did not take long to acclimate.