--- title: "Careficient Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Careficient. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Careficient is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/careficient-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Home Health Care Software](https://www.softwareadvice.com/home-health/) / [Careficient](https://www.softwareadvice.com/home-health/careficient-profile/) / Careficient Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/careficient-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/careficient-profile/alternatives/) # Careficient User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 59 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 40 reviews (68%) - 4 stars: 13 reviews (22%) - 3 stars: 4 reviews (7%) - 2 stars: 2 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I like that everything is interconnected to prevent most errors when scheduling and billing. - Uploading documents for team members to view is a breeze. - User friendly, has great "help" options so calling for support is not always necessary. But they are very helpful if calling is needed. ### Most mentioned cons - Saved remittance can be difficult to locate. - While I was able to use Careficient relatively easily, many coworkers struggled and there were many finicky issues that delayed our ability to bill for services. - You can not just un-approve something, you have to back track in the order to approved them, which also is a BIG waste of time. ## Careficient customer reviews Showing reviews 1-25 of 59 (page 1). ### Careficient AMS Review - Overall rating: 4/5 - Reviewer: vickie b. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is good. The billing department takes too long to process VA and Advantage claims I feel. But except the items above it is a very good program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use. They keep the program updated. The billing of Medicare is very good. It was easy to switch from our previous program. #### Cons a problem I have using this program on my laptop is that the drop down menu shows up when your trying to clinic on the line below. Also it would be helpful if the program could complete the State end of the year report. The previous software did complete this report with just one click. --- ### User friendly and excellent service - Overall rating: 5/5 - Reviewer: Deann G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered As a company we are happy with Careficient and enjoy our working relationship with [sensitive content hidden] #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple and user friendly software [sensitive content hidden] is very nice to work with and answer any questions. This is great b/c our staff feels like they can reach out to her with concerns and questions. #### Cons I would like more educational documents uploaded so we have access to info to present to staff. #### Reasons for choosing Careficient We used WellSky for home health. It was a BIG disappointment --- ### Careficient review - Overall rating: 2/5 - Reviewer: Renee D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At first I did like the customer service. Brendon is great. I could call him directly and he always had an answer and quickly, but lately they want us to put in a ticket, which they are not quick to return with an answer, and quite often have a wrong answer or none at all. I have put in tickets to ask if things could be adjusted to help in all of the areas mentioned above. They said they will try to accommodate, which looks and sounds good, but I put in tickets almost 2 years ago asking to consolidate things to have less paperwork and less work overall and still have no response after almost 2 years. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros We are able to send software oasis and they transmit to state for us. #### Cons Too many pathways to get where you want to get to. i.e. to look up the medical record # or insurance # you have to click on too many tabs to get there. I feel it should all be on main page in one area. ALL visit note, including oasis are WAY too long, wastes too much time. You can not just un-approve something, you have to back track in the order to approved them, which also is a BIG waste of time. Do not like that the 485 and care needs are separated. We have had many complaints from physicians saying POC is way too long. Too many things in columns, which takes up space and makes things longer. med list is too long. Bottom line, we originally wanted this software to save time, but all it has done is waste A LOT of time and time is money. #### Reasons for choosing Careficient we are a very small company and they were willing to work with us according to our census. Others were way too expensive for a small agency. --- ### Great Job Careficient! - Overall rating: 5/5 - Reviewer: Rhonda A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Careficient is very accomodating to all of our request and acts effeciently and effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Knowledgeable, professional and very helpful #### Cons I can not think of any items, that impact my positive experience with Careficient. #### Reasons for switching to Careficient Bought the agency and needed a new EMR specific to hospice --- ### Best Hospice EMR - Overall rating: 5/5 - Reviewer: Lori T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Wonderful experience with Careficient EMR. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One on one assistance with questions and suggestions. #### Cons Would love to see a "Volunteer tab" that includes a cost savings report. #### Reasons for switching to Careficient Compliance piece was lacking with Axxess. HIS did not directly send from their EMR. Reporting was minimal Axxess. --- ### Excellent Product and Service - Overall rating: 5/5 - Reviewer: Rebecca C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Good, system is user friendly and customer service is good. Nurses on our staff that have used other systems say it is the "kindergarten" of charting systems because it is so easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, has great "help" options so calling for support is not always necessary. But they are very helpful if calling is needed. #### Cons Would like a hard stop on visit notes if they are "long visits" prior to finalizing the note instead of getting a notification after the visit has been locked. Requested this feature nearly 2 years ago. --- ### Careficient - Overall rating: 5/5 - Reviewer: Jess O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Great, love [sensitive content hidden], she is the best!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly & great people who work for Careficient #### Cons Reports, whiteboard, & flowing of information #### Vendor response Thank You for the Software Advice Recommendation! We are incredibly grateful for your 10/10 review on Software Advice, Jess! Your feedback means the world to us, and we’re thrilled to hear that you find Careficient user-friendly and that our team has been a great support to your hospice organization. We also appreciate your insights on reports, whiteboard functionality, and information flow—continuous improvement is a top priority, and your feedback helps us refine our platform to better serve agencies like yours. The special shout-out to is great and we’re lucky to have such dedicated team members making a difference for our customers! Thank you for trusting Careficient as your EMR partner for life—we look forward to continuing to support your agency’s success! #Careficient #CustomerFeedback #HospiceCare #ThankYou Replied March 2025 --- ### Onboarding process/support was incredible - Overall rating: 5/5 - Reviewer: Erin B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered The onboarding process (mostly melissa was the best. They made sure that we had everything in place before handing us off to support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is easy to navigate once you learn. #### Cons That when having to send transfer summary to a hospital via fax you can't send through the system. --- ### Good Job to all! - Overall rating: 5/5 - Reviewer: Lisa T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and the friendly people that take care of us. #### Cons Would be nice to be able to create your own reports. --- ### Convenient & Helpful - Overall rating: 5/5 - Reviewer: Carmen N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Careficient is that it is wonderful and easy to use! All of my client charts are uniform and easy to navigate. Uploading documents for team members to view is a breeze. I can always reach someone if I am having any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How helpful the staff is. I work close with [sensitive content hidden] and she is wonderful! Responds in a timely manor and is always willing to teach me or assist me when I am having trouble. #### Cons N/A - if I am struggling with something I can usually have it resolved by a team member. --- ### Hospice agency review of Careficient - Overall rating: 5/5 - Reviewer: Beth F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered The staff is helpful and response when contacted. Never had any Medicare billing issues. The system is user friendly and affordable. Always willing to take suggestions from the end user and make adjustments as able. I have been very happy with the system for many years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used Careficient for many years with both current and startup hospices. It was easy to set up and teach staff to use. The support team is very helpful with resolving issues. Throughout all my State, Medicare and Accreditation surveys I have never had any compliance issues with the system. The cost is very affordable especially when doing a new startup agency. The enhancements that they have made over the years have made documenting, care planning, and signing physician orders , etc even better. #### Cons The only cons I have is the ability to use all the functionality with a IOS software system (IPad), though they have been working on that, as well as providing an increase of generated report options. #### Reasons for choosing Careficient I have worked some with Home Care Home Base and I found it very structured that it took multiple steps to enter a referral and schedule the admission. In Careficient it allows users more flexibility to move about within the system to complete tasks. --- ### Easy to Implement and Easy to Use - Overall rating: 5/5 - Reviewer: Molly C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We had used the same EMR since 2003 so a switch was not going to be easy for us. We selected Careficient because of the ease of use, the customer service, and the ability to customize certain features. From the start, we have been very impressed with the Careficient staff who guided us through implementation, go-live, and continue to provide ongoing support. We use Careficient for all three of our lines of care: Home Health, Hospice, and Private Duty. We would highly recommend Careficient to any Home Care Agency that wants to feel like they are a partner with their EMR and not just a number. #### Cons We would like a better audit trail of what associate edited or changed a record. Giving the associate name/date/time would be helpful. --- ### Experience with Careficient Software - Overall rating: 5/5 - Reviewer: Anil S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Very happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compliance. The software is built with all the regulations. When I am using the software I have piece of mind that I am compliant with CMS regulations. Also billing team is exceptionally good #### Cons They may need to develop more reports that are useful for the customers --- ### This software is user friendly and efficient. - Overall rating: 4/5 - Reviewer: Nancy H. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ? #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The workbasket items, to remind me of things that need to done. Also the billing portion of the program is very user friendly. #### Cons That there are so many steps to add new items to supplies and setting up new payers is difficult and I find it difficult to know what each item is and when to allow it. Also, posting payments if there is money that has been reclaimed. --- ### I find the system very easy to use. Clinicians that have used other systems, find it difficult. - Overall rating: 4/5 - Reviewer: Helen E. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I personally haven't used any other system. All electronic charting is done with Careficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As the office-intake clerk, I very much appreciate the ability to see real time as clinicians complete their service notes for verification. #### Cons 1. The entry of supplies is way too time consuming. 2. Pecos should cross over for populating of information. --- ### User friendly, affordable, efficient and thorough software - Overall rating: 5/5 - Reviewer: Melissa P. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Overall our agencies are beyond pleased with this software. It is comprehensive, is up to date with the COPs and care planning requirements. when calling customer service, our calls are answered promptly and if the tech doesn't know how to help, he/she will put us in touch with someone who can help. They are not used to handling agencies who provide both home health and hospice but they have worked very hard at helping us manage both inside the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Charting time (1 hour versus 5 in our old software) Thorough charting Offers both Home Health and Hospice Billing services are affordable and worth it Support is easy to reach and go out of their way to help They will customize as much as the system allows #### Cons The set up was frustrating and very time consuming Some of the processes inside the system are a bit confusing No ability to customize reports for agency needs: ie, fall tracking Training- Not structured to teach clinical personnel their role Difficult to differentiate home health from hospice patients on the list of patients. --- ### Great support from customer reps - Overall rating: 4/5 - Reviewer: Deborah M. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is so much better than our previous company. For the most part, it is very user friendly and our home health staff finds it easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I most like the billing component of this software. Very easy to use. Much better than our previous company. #### Cons I find it hard to get medical supplies entered and usable in the system. It is also complicated to get the billing codes put in place. --- ### Great system and the support team is phenomenal!! - Overall rating: 5/5 - Reviewer: Caroline D. - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very user friendly and in comparison to other software I have used in the past it was fairly easy to enter information and get started. #### Cons Nothing really. The support team is always open for suggestions for improvement. The system really helped is get through our accreditation process smoothly. --- ### We are going through the implementation and so far everything is going well. Excellent support. - Overall rating: 5/5 - Reviewer: Marlene W. - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good interface and navigation is straightforward. The system has a lot of checks and balances, so it helps you to stay in compliance. Great support during implementation, especially when compared to other software we have implemented in the past. The training and support person assigned to us is outstanding and the responsiveness to issues is very timely. I wish we had run across this software years ago, it would have saved us a lot of headaches and wasted time and money. #### Vendor response Thank you Marlene, we are glad to have you as a client and partner and look forward to working with you and your staff. Replied December 2017 --- ### Positive experience - Overall rating: 4/5 - Reviewer: Ellen B. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer Support Team is A+ #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros the many features. EMR/Compliance/billing/payroll all in one. No paper. Customizability of nearly everything #### Cons It's a complicated system that requires patience during implementation. There is a lot of fine tuning that needs to be done which wasn't expected. --- ### The best team! - Overall rating: 5/5 - Reviewer: Simona C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Been with them for over three years now and they have been nothing short of wonderful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything the service, the team everything about them is wonderful! Super knowledgeable! #### Cons Absolutely nothing, they are the best!!! --- ### EMR transition process - Overall rating: 5/5 - Reviewer: Debbie B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very supportive and very available team at each step of implementation. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate the support from the entire training and implementation team. I was new to my position as the administrator and implementation was started by my predecessor. The sales team were understanding and worked with me to push back the date until we had the right people in place to work the transition. #### Cons There seems to be a lot of work arounds required in the software that could be eliminated or simplified. Use common healthcare language such as "patient record" rather than "patient encounter" and removing drop down boxes with names for clinicians if it leads them to believe it is signing the note for them. Excessive amount of steps that have to be done in a certain order that could be simplified and not require different staff members to do things for a busy team to get so wrapped up in the administrative steps in patient care. --- ### Changes in system - Overall rating: 4/5 - Reviewer: Gretchen J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] has been excellent, she always is willing to help out when I have questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Streamlined charting, IDG notes flow over. #### Cons Web based, you can't see medications, etc. when your in a visit. Careficient University is not a helpful resource. Very difficult to find answers. Would be nice if care plan goals and interventions were easier to update. #### Vendor response Thank you for your feedback. We'd like to clarify that Careficient does offer visibility into medications during visits. Within the Visit Note, users can access the “Medications” tab, which displays all active and discontinued medications, ensuring comprehensive clinical review at the point of care. Additionally, our care plan goals and interventions are fully editable and designed for streamlined updates through the IDG workflow. We encourage you to reach out to our support team. They will be able to show you the medications tab and the easy goals and interventions capabilities Replied March 2025 --- ### We love [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Jacqueline D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered The staff on both the billing and support side are excellent. They take the time to help us pick up the pieces of our mess. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support we receive from [sensitive content hidden] and the rest of the staff. #### Cons The fact that I am still learning the system after a year of using it. --- ### ADMINISTRATOR - Overall rating: 5/5 - Reviewer: LINDA N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered satisfied with staff and product, would recommend it to any other agencies looking for a software/product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very knowledgeable and willing to assist with questions we might have. all questions are answered in a timely manner and we always get a call back as well. #### Cons the only issues we have had with software is when generating careplan alot of documentation on nurses notes are not transferred over to assessment/when generating plan of cares. ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/careficient-profile/reviews/?page=2) --- Careficient Reviews, Pros and Cons - 2026 Software Advice