Careficient Software

Careficient Software

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About Careficient

Careficient is a cloud-based fully integrated agency management system for home health, hospice, private duty and therapy agencies. It manages employees, payroll, scheduling, referral sources, patients, doctors’ orders, eligibility, electronic visit verification (EVV), OASIS forms, HIS, automated invoicing, accounts receivable, collections and payers all from one interface. Careficient is able to store all employee information such as territory assignments, payroll information, compliance requirements, license expiration dates and more. The solution automatically schedules and matches associate to patients based on disciplines, territories and compliance requirements. The system automatically creates invoice and payroll records as soon as the visit occurs and is ver...
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Careficient encounter scheduling

Careficient User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 38 reviews

Beth

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Hospice agency review of Careficient

The staff is helpful and response when contacted. Never had any Medicare billing issues. The system is user friendly and affordable. Always willing to take suggestions from the end user and make adjustments as able. I have been very happy with the system for many years.

Pros

I have used Careficient for many years with both current and startup hospices. It was easy to set up and teach staff to use. The support team is very helpful with resolving issues. Throughout all my State, Medicare and Accreditation surveys I have never had any compliance issues with the system. The cost is very affordable especially when doing a new startup agency. The enhancements that they have made over the years have made documenting, care planning, and signing physician orders , etc even better.

Cons

The only cons I have is the ability to use all the functionality with a IOS software system (IPad), though they have been working on that, as well as providing an increase of generated report options.

Reasons for choosing Careficient

I have worked some with Home Care Home Base and I found it very structured that it took multiple steps to enter a referral and schedule the admission. In Careficient it allows users more flexibility to move about within the system to complete tasks.

Nicky

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

September 2020

New Careficient User-Outreach

Careficient was easy system to navigate and really love the billing and invoices feature. The tracking of hours per week scheduled and verified for pedi will require more manual intervention by staff to ensure not over utilizing authorized hours. The scheduling using 485 is also not very conventient, because adding or fixing schedules requires removing some many layers of information to get back to the basic schedule or adding interim order can also be more work than just being able to go to the schedule and add a schedule or change one.

Pros

Billing, Setup of payer information. Invoice corrections and automated notes and workbasket items to alert staff of follow-up on important tasks.

Cons

Authorization setup not linked to actuation service code being billing until it scheduled, risk utilizing more of one service code than authorized if scheduled wrong. No way to track hours scheduled/verified, rish of utilized more than auth hours and not knowing until end of ISP. Ability to filter by Teams when trying to verify, but this will be resolve once we switch agency location. Scheduling using 485 can be problematic for pedi services, because they have multiple schedules per day and per week.

Reasons for choosing Careficient

N/A

Reasons for switching to Careficient

Electronic documetaiton of nurse visits was one of the main reason we switch skilled services to Careficient.

Renee

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

December 2021

Careficient review

At first I did like the customer service. Brendon is great. I could call him directly and he always had an answer and quickly, but lately they want us to put in a ticket, which they are not quick to return with an answer, and quite often have a wrong answer or none at all. I have put in tickets to ask if things could be adjusted to help in all of the areas mentioned above. They said they will try to accommodate, which looks and sounds good, but I put in tickets almost 2 years ago asking to consolidate things to have less paperwork and less work overall and still have no response after almost 2 years.

Pros

We are able to send software oasis and they transmit to state for us.

Cons

Too many pathways to get where you want to get to. i.e. to look up the medical record # or insurance # you have to click on too many tabs to get there. I feel it should all be on main page in one area. ALL visit note, including oasis are WAY too long, wastes too much time. You can not just un-approve something, you have to back track in the order to approved them, which also is a BIG waste of time. Do not like that the 485 and care needs are separated. We have had many complaints from physicians saying POC is way too long. Too many things in columns, which takes up space and makes things longer. med list is too long. Bottom line, we originally wanted this software to save time, but all it has done is waste A LOT of time and time is money.

Reasons for choosing Careficient

we are a very small company and they were willing to work with us according to our census. Others were way too expensive for a small agency.

Molly

Company size: 201-500 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2022

Easy to Implement and Easy to Use

Pros

We had used the same EMR since 2003 so a switch was not going to be easy for us. We selected Careficient because of the ease of use, the customer service, and the ability to customize certain features. From the start, we have been very impressed with the Careficient staff who guided us through implementation, go-live, and continue to provide ongoing support. We use Careficient for all three of our lines of care: Home Health, Hospice, and Private Duty. We would highly recommend Careficient to any Home Care Agency that wants to feel like they are a partner with their EMR and not just a number.

Cons

We would like a better audit trail of what associate edited or changed a record. Giving the associate name/date/time would be helpful.

Alternatives Considered

WellSky Home Health and Homecare Homebase

Cynthia

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Careficient is the best Software that I have ever used!

Careficient meets all of my business needs. Their support staff is wonderful and will answer all your questions. It made my survey so much easier because it is survey friendly. My team likes that they can get to anything by the tabs on the top of the patient profile and that everything is in one place and easy to locate.

Pros

It is extremely user friendly. The careficient team provide you with great training. The software has so many reports and it makes submission of HIS measures, Billing, Etc. so easy! I went through my Accreditation survey and even the surveyor stated "This is so survey friendly. It makes my job easier." I personally have recommended this EMR to some of my colleagues already. I have used multiple other EMR's and I vote Careficient to be the best.

Cons

No issues at this time at all. I have had no problems with the EMR system and once you learn it is so user friendly.

Alternatives Considered

WellSky Home Health

Reasons for choosing Careficient

Careficient is made for Hospice care. Its staff understand the things that Medicare and State require a Hospice to have and it meets all of those goals with a user friendly site.

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