Careficient AMS software


17 reviews(4.0/5)
17 reviews(4.0/5)

Careficient is a cloud-based fully integrated agency management system for home health, hospice, private duty and therapy agencies. It manages employees, payroll, scheduling, referral sources, patients, doctors’ orders, eligibility, electronic visit verification (EVV), OASIS forms, HIS, automated invoicing, accounts receivable, collections and payers all from one interface.

Careficient is able to store all employee information such as territory assignments, payroll information, compliance requirements, license expiration dates and more. The solution automatically schedules and matches associate to patients based on disciplines, territories and compliance requirements.

The system automatically creates invoice and payroll records as soon as the visit occurs and is verified. Afterwards, the visit charge is automatically assigned to an invoice and the clinician’s payroll record is created. Careficient also offers automated benefits verification and tracks authorizations from Medicare and other payers. Accounts receivable management enables users to manage billed and unbilled as well as paid invoices.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

17 Reviews of Careficient AMS

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  • Mary Ann from J & K Home Care

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    July 2018

    Careficient is a great customizable software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall excellent home care software with a great support team. Having nurses on the support team is a great benefit for compliance questions. Compared to other home care software, the Careficient pricing can't be beat.

    Pros

    Care needs are easily entered and customized for our patients. Associates very happy with the ease of filling our their nursing notes. Agency reports are easily obtained and keeps our agency organized and up to date with compliance.

    Cons

    Transitioning patients to Careficient software is time consuming as we are not able to import information. Nothing bad about the system just a con for switching to any new software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    IT and transferring has been wonderful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the versatility that the software offers, as well as ease of use. IT is also always on top of things.

    Cons

    What I like least is about the same as anyone transferring software, it is simply the changing of a software. Right now I have nothing bad to say about the system itself.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Caroline from Alexander Home Healthcare

    May 2018

    Great system and the support team is phenomenal!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system is very user friendly and in comparison to other software I have used in the past it was fairly easy to enter information and get started.

    Cons

    Nothing really. The support team is always open for suggestions for improvement. The system really helped is get through our accreditation process smoothly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tena from Area Agency on Aging of Southeast Arkansas, Inc.

    Number of employees: 201-500 employees

    May 2018

    I love this software! It is very easy to use and navigate through. Customer Service is great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Medical records that can be easily viewed by quality assurance to be certain care plans are being followed. Record reviews, electronic medical records, etc.

    Pros

    Ease to use and navigate through. Low cost is always a plus. An amazing customer service team that I consider friends.

    Cons

    There really isn't anything I don't like about the software. Sometimes there may be issues with orders or something but, they have such a great support team that it usually gets fixed within a short period of time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shatane from Care For You Home Healthcare Agency

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    April 2018

    Brings structure and organization to our home care agency & ease to use our staff and nurses love this system

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Overall very impressed with system.

    Pros

    All patients information s all n one place.
    Great way to have great communicate between our staff
    Great scheduling system
    Stays updated
    Generates 485 form our nurses love this.

    Cons

    Sometimes have updates
    Little expensive but worth it!!!
    Scheduling is little confusing
    Long training when first starting up
    Need to be geared towards all medicaid and medicare program like passport etc

    This review was submitted organically. No incentive was offered
    Review Source
  • Ellen from A&E Home Care

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    April 2018

    Positive experience

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Customer Support Team is A+

    Pros

    the many features. EMR/Compliance/billing/payroll all in one. No paper. Customizability of nearly everything

    Cons

    It's a complicated system that requires patience during implementation. There is a lot of fine tuning that needs to be done which wasn't expected.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Danielle from Faith Home Healthcare, Inc.

    Number of employees: 11-50 employees

    February 2018

    I am new to this software and love that we get to work with developers who listen to our ideas.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It completes the patient's EMR and meets compliance issues with CHAP and Medicare. Obviously it decreases the amount of paper kept for medical records and HR records.

    Pros

    I like how the information flows from service notes to orders such as 485. I also like how you can customize information on the service notes. I am excited to start working with the new care plan customization options and visit tasks. I also like how learning videos are available at any time and that you can get into the system from almost anywhere.

    Cons

    I feel that some stuff is repetitive or requires multiple steps to get completed. I wish the scheduling was easier to complete and make changes if needed. I don't like that you can only create a ROC order if the 485 is completed as sometimes these date ranges interfere with each other. I know there are work around for this but sometimes, that's not convenient. Also, orders are not set up to require problem, intervention, and goals to be obtained. Like the ROC orders only pull orders but not goals. It would also be nice if one could quickly mark that we do not need a physicians signature but would still like to fax it (i.e. case communication notes) as opposed to faxing it, then taking the dates out, then marking no signature required. Just simple cons so far.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nancy from Scotland County Home Health Agency

    Number of employees: 2-10 employees

    February 2018

    This software is user friendly and efficient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ?

    Pros

    The workbasket items, to remind me of things that need to done. Also the billing portion of the program is very user friendly.

    Cons

    That there are so many steps to add new items to supplies and setting up new payers is difficult and I find it difficult to know what each item is and when to allow it. Also, posting payments if there is money that has been reclaimed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bashiel from Dreamers Home Health Care (LLC)

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    December 2017

    THE BEST OF THE BEST: Premium software for your money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SATISFIED, SECURE IN THE KNOWLEDGE THAT OUR PARTNERS ARE PROFESSIONAL AND PROTECT OUR INTEREST EVEN WITHOUT OUR URGING.

    Pros

    Customer-friendly, tireless consultation to ensure proper usage, courteous, professional efficient, effective and willing to work beyond the call of duty.

    This review was submitted organically. No incentive was offered
    Review Source
  • Marlene from Alexander Home Healthcare

    December 2017

    We are going through the implementation and so far everything is going well. Excellent support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very good interface and navigation is straightforward. The system has a lot of checks and balances, so it helps you to stay in compliance. Great support during implementation, especially when compared to other software we have implemented in the past. The training and support person assigned to us is outstanding and the responsiveness to issues is very timely. I wish we had run across this software years ago, it would have saved us a lot of headaches and wasted time and money.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Careficient, Careficient, Inc.

    December 2017

    Thank you Marlene, we are glad to have you as a client and partner and look forward to working with you and your staff.

  • Tawanna from US Home Health

    Number of employees: 2-10 employees

    November 2017

    My experience the staff has been excellent. They provide great support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    great with meeting the COP for CMS

    Pros

    Readable features, easy login and recovery of forgotten password. Notification concerning system updates

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Vickie from Lewis County Health Department

    Number of employees: 11-50 employees

    October 2017

    Like working with their personnel.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saves me time.

    Pros

    It is easy to use. I do the billing. It easy to find errors and corrected them. It is easy to post my remittance. Also it is easy to bill.

    Cons

    This is simple thing. But I don't like the color of the patients name. Also when I'm working on my laptop if you get close to the header bar if drops down and gets in your way.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Helen from Grafton-Taylor County Home Health

    Number of employees: 11-50 employees

    October 2017

    I find the system very easy to use. Clinicians that have used other systems, find it difficult.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I personally haven't used any other system. All electronic charting is done with Careficient.

    Pros

    As the office-intake clerk, I very much appreciate the ability to see real time as clinicians complete their service notes for verification.

    Cons

    1. The entry of supplies is way too time consuming.
    2. Pecos should cross over for populating of information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Deborah from Knox County Health Department

    Number of employees: 11-50 employees

    September 2017

    Great support from customer reps

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is so much better than our previous company. For the most part, it is very user friendly and our home health staff finds it easy to use.

    Pros

    I most like the billing component of this software. Very easy to use. Much better than our previous company.

    Cons

    I find it hard to get medical supplies entered and usable in the system. It is also complicated to get the billing codes put in place.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from ABC Home Health Care

    Number of employees: 51-200 employees

    September 2017

    Customer rep has been the saving grace for us. He has made the difference in keeping our business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and cost effective. Most of the features you do have are easy to understand and learn. Also, since the company was purchased, new features and items have been added that we needed.

    Cons

    The Software has some limitations in billing and tracking cert periods and the EMR keeping is very weak. More work needs to be done in the EMR area.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Roberta from ACE Home Health Care Services Inc.

    Number of employees: 51-200 employees

    September 2017

    overall it is headed in the right direction. i do NOT feel I made an error choosing this software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is our scheduling, billing, and EMR. Overall we like it very much. And they have made many improvements in the last year. They are listening carefully to their customer base.

    Pros

    The layout is good. They keep up with regulations. The color coding is helpful. Responsive to our requests, especially the ones that relate to failures in survey.

    Cons

    Light on the reporting. Not flexible in the area of reporting. Plenty of data there, just not right reporting. In the area of billing it doesn't lean far enough to the standards of medical billing. It treats a lot like regular invoicing. I have adapted but it could use some work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brendon from HPSC Group

    Number of employees: 51-200 employees

    September 2017

    Careficient is a very helpful tool for managing our associates and clients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software help us with most of our processes.

    Pros

    I love the ability to customize Careficient to suite our needs at different stages of growth and needs. I love the customer support knowledge and speed of resolutions.

    Cons

    I wish we could customize a few other things, but I'm sure Careficient will continue to help us with these changes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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