Careficient AMS Software

4.23 / 5 (22)

Our advisors have recommended this product 22 times in the last 30 days

About Careficient AMS


Careficient is a cloud-based fully integrated agency management system for home health, hospice, private duty and therapy agencies. It manages employees, payroll, scheduling, referral sources, patients, doctors’ orders, eligibility, electronic visit verification (EVV), OASIS forms, HIS, automated invoicing, accounts receivable, collections and payers all from one interface.

Careficient is able to store all employee information such as territory assignments, payroll information, compliance requirements, license expiration dates and more. The solution automatically schedules and matches associate to patients based on disciplines, territories and compliance requirements.

The system automatically creates invoice and payroll records as soon as the visit occurs and is verified. Afterwards, the visit charge is automatically assigned to an invoice and the clinician’s payroll record is created. Careficient also offers automated benefits verification and tracks authorizations from Medicare and other payers. Accounts receivable management enables users to manage billed and unbilled as well as paid invoices.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

22 Reviews of Careficient AMS

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

4 stars

(8)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 22 reviews

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May 2018

Tena from Area Agency on Aging of Southeast Arkansas, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

I love this software! It is very easy to use and navigate through. Customer Service is great.

Medical records that can be easily viewed by quality assurance to be certain care plans are being followed. Record reviews, electronic medical records, etc.

Pros

Ease to use and navigate through. Low cost is always a plus. An amazing customer service team that I consider friends.

Cons

There really isn't anything I don't like about the software. Sometimes there may be issues with orders or something but, they have such a great support team that it usually gets fixed within a short period of time.

April 2018

Shatane from Care For You Home Healthcare Agency

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

April 2018

Brings structure and organization to our home care agency & ease to use our staff and nurses love this system

Overall very impressed with system.

Pros

All patients information s all n one place.
Great way to have great communicate between our staff
Great scheduling system
Stays updated
Generates 485 form our nurses love this.

Cons

Sometimes have updates
Little expensive but worth it!!!
Scheduling is little confusing
Long training when first starting up
Need to be geared towards all medicaid and medicare program like passport etc

February 2018

Nancy from Scotland County Home Health Agency

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2018

This software is user friendly and efficient.

?

Pros

The workbasket items, to remind me of things that need to done. Also the billing portion of the program is very user friendly.

Cons

That there are so many steps to add new items to supplies and setting up new payers is difficult and I find it difficult to know what each item is and when to allow it. Also, posting payments if there is money that has been reclaimed.

October 2017

Helen from Grafton-Taylor County Home Health

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2017

I find the system very easy to use. Clinicians that have used other systems, find it difficult.

I personally haven't used any other system. All electronic charting is done with Careficient.

Pros

As the office-intake clerk, I very much appreciate the ability to see real time as clinicians complete their service notes for verification.

Cons

1. The entry of supplies is way too time consuming.
2. Pecos should cross over for populating of information.

October 2017

Vickie from Lewis County Health Department

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Like working with their personnel.

Saves me time.

Pros

It is easy to use. I do the billing. It easy to find errors and corrected them. It is easy to post my remittance. Also it is easy to bill.

Cons

This is simple thing. But I don't like the color of the patients name. Also when I'm working on my laptop if you get close to the header bar if drops down and gets in your way.

September 2017

Brendon from HPSC Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Careficient is a very helpful tool for managing our associates and clients.

This software help us with most of our processes.

Pros

I love the ability to customize Careficient to suite our needs at different stages of growth and needs. I love the customer support knowledge and speed of resolutions.

Cons

I wish we could customize a few other things, but I'm sure Careficient will continue to help us with these changes.

October 2018

Melissa from KCCMH Home Health and Caring Hands Hospice

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2018

User friendly, affordable, efficient and thorough software

Overall our agencies are beyond pleased with this software. It is comprehensive, is up to date with the COPs and care planning requirements. when calling customer service, our calls are answered promptly and if the tech doesn't know how to help, he/she will put us in touch with someone who can help. They are not used to handling agencies who provide both home health and hospice but they have worked very hard at helping us manage both inside the system.

Pros

Charting time (1 hour versus 5 in our old software)
Thorough charting
Offers both Home Health and Hospice
Billing services are affordable and worth it
Support is easy to reach and go out of their way to help
They will customize as much as the system allows

Cons

The set up was frustrating and very time consuming
Some of the processes inside the system are a bit confusing
No ability to customize reports for agency needs: ie, fall tracking
Training- Not structured to teach clinical personnel their role
Difficult to differentiate home health from hospice patients on the list of patients.

February 2018

Danielle from Faith Home Healthcare, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2018

I am new to this software and love that we get to work with developers who listen to our ideas.

It completes the patient's EMR and meets compliance issues with CHAP and Medicare. Obviously it decreases the amount of paper kept for medical records and HR records.

Pros

I like how the information flows from service notes to orders such as 485. I also like how you can customize information on the service notes. I am excited to start working with the new care plan customization options and visit tasks. I also like how learning videos are available at any time and that you can get into the system from almost anywhere.

Cons

I feel that some stuff is repetitive or requires multiple steps to get completed. I wish the scheduling was easier to complete and make changes if needed. I don't like that you can only create a ROC order if the 485 is completed as sometimes these date ranges interfere with each other. I know there are work around for this but sometimes, that's not convenient. Also, orders are not set up to require problem, intervention, and goals to be obtained. Like the ROC orders only pull orders but not goals. It would also be nice if one could quickly mark that we do not need a physicians signature but would still like to fax it (i.e. case communication notes) as opposed to faxing it, then taking the dates out, then marking no signature required. Just simple cons so far.

September 2017

Deborah from Knox County Health Department

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2017

Great support from customer reps

It is so much better than our previous company. For the most part, it is very user friendly and our home health staff finds it easy to use.

Pros

I most like the billing component of this software. Very easy to use. Much better than our previous company.

Cons

I find it hard to get medical supplies entered and usable in the system. It is also complicated to get the billing codes put in place.

September 2018

Zak from Loving Family Home Care

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

September 2018

New Employee Form Feature is AMAZING!

The system originally did not have everything that we thought it would have however, the team at Careficient has been very helpful and willing to make sure we have what we need as an agency to be successful. If they don't have a feature, let them know and they will see about making it happen!

Pros

This new feature allows us to have new hires sit at a computer and do our new hire paperwork/training all on the site. This gets rid of using tons of paper for each new employee that we bring on. AWESOME

Cons

No issues yet for this new feature.

September 2018

Chuck from Brightmoor Hospice

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Fantastic Customer Service

Our Reps and the rest of the team have supported us through the entire implementation. Lots of instruction, one on one training and communication surrounding our questions and concerns has been fantastic. Implementing the new software was very stressful to the entire staff but the Careficient team has done everything they could to help my entire staff through it. All of our requests have been acted on quickly and efficiently. It has been an excellent partnership. This is the easiest and most accommodating vendor I have worked with.

Pros

The implementation team was great. Went above and beyond throughout the entire process
Careficient training is outstanding.
Communication is great
Ease of use for all staff

Cons

Changing from a non internet based product to Careficient has been a struggle for the staff to become accustomed to an entire new way of doing things.

May 2018

Caroline from Alexander Home Healthcare

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Great system and the support team is phenomenal!!

Pros

The system is very user friendly and in comparison to other software I have used in the past it was fairly easy to enter information and get started.

Cons

Nothing really. The support team is always open for suggestions for improvement. The system really helped is get through our accreditation process smoothly.

September 2017

Roberta from ACE Home Health Care Services Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use