AxisCare

RATING:

4.6

(676)

About AxisCare

As home care’s trusted all-in-one software solution for both single and multi-location enterprise-level home care agencies, AxisCare provides back-office and point-of-care solutions that help agencies in all 50 states and 7 different countries streamline operations, from intake to billing. AxisCare offers user-friendly scheduling, a GPS Mobile App, automatic invoicing, medication reminders, custom forms and reports, payroll and billing integrations, EVV capabilities, Veterans Affairs Billing, visit insights, and so much more. Built-in marketing and CRM features allow users to track revenue by referral source, analyze advertising methods, and track connections and relationships, allowing agencies to manage marketing efforts and offer a better return on investment. Easi...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

AxisCare Pricing

Flex Pricing: Your choice of A La Carte or All-Inclusive (per client)

Starting price: 

$200.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Business Intelligence Tool

AxisCare Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for AxisCare

1 - 5 of 675 Reviews

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

No Surprises

Can't say enough good things. Absolutely love this software over all the competitors we've had in the past. Hands down the best out there for the price.

PROS

It may not be the "prettiest" but it is very user friendly and most importantly IT WORKS. Our company has been through 3 other software platforms over the last 8 years. All previous companies over promised and under performed. Do not be distracted by fancy software features. Those fancy features do not do you any good if the core software doesn't work. AxisCare works! No data loss, no saving issues, rarely down for maintenance and easy to navigate.

CONS

I really can't answer this question because AxisCare is always rolling out new functions and features and they listen to what their clients want. There have been multiple features our office has needed that were added within a few months. That's unheard of in this industry!

Mary

Consumer Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Axiscare Review for Consumer Directed Services

The support team is fantastic. If I use the help desk, response is very quick. I have had to call for support several times (always a user error, not software error) and they have taken time to help me. I had trouble with my Quickbooks and the support team helped me with that when I could not get Quickbooks support team to understand my issue.

PROS

I like the easy to use features for the attendants. It is very important that someone who is not very tech savvy to still be able to use this software. I like the available reports, which I use weekly. It flows easily into Quickbooks for payroll and taxes for my accountant. It is also necessary to have both options of the app and telephony since some of my clients live in very rural areas. I even have some that still own land line phone because there is no cell services at their house.

CONS

I would like it better if the caregivers could amend their visit after they created it. Sometimes they put in "am" instead of "pm" and it flows into the next day and they have to contact the office to fix it.

Reason for choosing AxisCare

Quickbooks time tracking did not have capability to put in tasks. I liked the demo of axiscare better than the others

Vendor Response

Hi Mary, Thank you so much for taking the time to leave this fantastic review! We are thrilled to have you as a customer and are ecstatic to hear how your experience with AxisCare has been. Our support team takes great pride in being responsive, caring, and willing to assist in any way needed. We're so happy to hear that you've experienced this first hand with our team. I will be sure to pass this along to them! Thank you again for your time, Mary. We look forward to many great years ahead! -The AxisCare Team

Replied October 2022

Sara

Hospital & Health Care, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

The Ease of Axiscare

PROS

The user friendly interface and simplicity of the online website application.

CONS

I wish staff had the ability to adjust or edit certain things with their visits within the app themselves.

Vendor Response

Dear Sara, thank you for your wonderful review and for giving us a high rating! We’re happy to hear that you find our interface user-friendly and our online website application simple to use. Regarding your concern about staff being able to adjust or edit certain things with their visits within the AxisCare Mobile App, we’d like to inform you that both admins and caregivers do have the capability to edit certain visit information. However, we understand that you might be looking for more flexibility. We encourage you to reach out to our Support Team at 1-800-528-6201 or support@axiscare.com. They may have a solution that can meet your needs. We value your feedback and are always here to help. Thank you for choosing AxisCare!

Replied March 2024

Oluwaseun

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2023

Extremely Poor Customer Service

I signed up in December 2022 for a software application service in which I anticipated that, I will be getting some clients for in-home care serve. As this is what my business provides to seniors, Veterans and challenged individuals in my community. This is a Veteran own business and supporting the community is a big piece of what we do. Unfortunately, till date I haven't being able to get not one client so no income is being made currently. I am having to pay all expenses and overhead cost out of pocket.I called the salesman that, this is the issues which I am facing and that I will recommend some level of understanding and flexibility by pausing my contract with them not asking for a refund. He was very rude to me and kept asking me the same question for an hour and half which seem discriminatory to me. He basically stated that I have paid for it and there is nothing anyone can do about it and that I just have to allow the money to run its course, till the end of the contract which is a year. Furthermore, I contacted his boss explaining my experience to him but he basically concurred to not pause the contract or neither refund me back my money $624 in which I have to also pay $150 from June till the end of the year. Which means that they are not managing any data for me or providing customer service in any shape or form other than me waking up every morning and realizing that they are just deducting my money for no service in return.

PROS

They are quick to ask for you to sign a contract that they will lock you in but not great customer service.

CONS

Horrible customer service experience specially from there higher ups. I will recommend to sign up as they will collect your money and tell you bye when you need some help with a little flexibility in understanding due to the state of the market and getting a Client/Caregivers. They will charge you regardless of your business position without providing and form of service as you are locked down by there contract. Do not make this mistake. All about money for them..

Reason for choosing AxisCare

I was thinking that they have better customer service and easy to reach with great level of understanding especially with you need them.

Vendor Response

Hi there, we are so sorry you are not having the best experience with us or our platform. We would love to talk with you further about your troubles and see if we can provide any ideas for attracting clients in your area as well as ways we can help manage the data in your AxisCare site, as mentioned in your review. We recommend you reach out to our customer support team for further assistance in regard to best -practices with your site and ways you can optimize your usage, such as our built-in marketing features to help attract clients. Our customer support team has a call answer rate of 99% so you will be able to speak with someone and get support. In addition, we would like to hear your thoughts on ways that we can improve AxisCare and find a solution moving forward for you. Thank you for your honest feedback, we look forward to speaking with you soon.

Replied June 2023

Chavely

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Excellent Homecare System

PROS

AxisCare is easy to use, and it allows me to keep track of my clients' visit.

CONS

I wish we were able to check for insurances verification.

Vendor Response

Dear Chavely, thank you for taking the time to review AxisCare and for your positive feedback on our ease of use and client visit tracking features. We’re thrilled to hear that you’re finding value in our software. Regarding your wish for insurance verification, we’re excited to let you know that we have an on-demand client eligibility feature available. This feature can help with insurance verification, making it easier for you to manage your clients’ information. If you have any questions or need assistance with this feature, please don’t hesitate to contact our Support Team at 1-800-528-6201 or at support@axiscare.com. We’re here to help! Thank you again for your feedback. We appreciate your partnership and look forward to continuing to serve your home care agency’s needs.

Replied March 2024