AxisCare Software

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Recommendations

FrontRunners 2020

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About AxisCare

As home care’s trusted all-in-one software solution for both single and multi-location home care agencies, AxisCare provides back-office and point-of-care solutions that help agencies in all 50 states and 10 different countries streamline operations, from intake to billing. AxisCare offers user-friendly scheduling, a GPS Mobile App, automatic invoicing, medication reminders, custom forms and reports, payroll and billing integrations, EVV capabilities, visit insights, and so much more. Built-in marketing and CRM features allow users to track revenue by referral source, analyze advertising methods, and track connections and relationships, allowing agencies to manage marketing efforts and offer a better return on investment. Easily schedule visits with caregivers and cli...

AxisCare Pricing

Flex Pricing: Your choice of A La Carte or All-Inclusive (per client)

Starting price: 

$150.00 per month

Free trial: 

Available

Free version: 

Not Available

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AxisCare User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 652 reviews

Anonymous

Company size: 201-500 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

September 2019

Makes Scheduling a Breeze

AxisCare makes home care business a breeze. From scheduling to plan of care updates to billing everything is seamless.

Pros

AxisCare is wonderful all around, but what I like most about it is the ease of scheduling clients. I am able to schedule sessions, change/cancel sessions, add in notes for those scheduled visits and so forth. AxisCare also allows users to easily set up and alter clients plans of care, alerts on birthdays, shows gaps in scheduling for clients and so forth. I have used many different types of software designed for home care agencies and AxisCare is one of the easiest ones to learn in my opinion. The customer service is also phenomenal.

Cons

AxisCare occasionally runs slowly, but those days are few and far in between. Other than that there are no cons for me.

william

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

It's All About Relationships

It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil

Pros

The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.

Cons

What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.

Reasons for choosing AxisCare

same as previous comments

Reasons for switching to AxisCare

It was a 2nd office i purchased 0- they had used generations for 10 years, it took about 87-8 months to make the decision to switch... honestly axiscare was simply better and more responsive and the costs were more adaptable to my changes.... i wanted to pay more if i make more, pay less if i make less.... axiscare has this flexibility - which means they are vested in my success, and their success is vested in my success... we are partners in a way, not just vendors to each other.

Catherine

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

May 2022

CW AxisCare

It's been a good experience but hard to use at first. Over time it became eerier just by trail and error

Pros

Organizes the schedule, updates the caregivers

Cons

It has a lot of features that are hard to find. Not user friendly

Response from AxisCare Software

Hi Catherine, I'm sorry to hear that you have found our software difficult to use. Our goal is to strike the balance between easy to use and equipped with all the features that empower you to successfully run your agency. We designed our software based on the experience of actual homecare agency owners, and have continued to develop with feedback from agency homecare owners and operators. It seems we missed the mark with you and we are sad to hear that. Please feel free to reach out to our Support Team (support@axiscare.com) with any specific changes you feel would be helpful in making our software easier to use. We would also be more than happy to discuss best practices, where to find the training you need, and anything else that will help you in your journey towards using AxisCare to empower your agency and help them provide better care.

Replied May 2022

Melissa

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2022

Unfortunate disappointing end result

Horrible. The initial meeting with the sales rep was good but then as soon as he got the payment, he disappeared. The customer service team was not any better and they were rude to me. FYI, if you cancel before the end of your first 6 months (that you pay upfront for)you will not be refunded, even if it’s only been a month of service. Even if you repeatedly asked for the cancellation policy and nobody would give it to you, instead they ignored you, passed the buck, and got you frustrated until you canceled, not knowing they were going to keep hundreds of dollars from you which you rightfully deserve refunded.

Pros

The caregiver’s app is easy to download and use.

Cons

It is not user friendly at all. I’ve been using software for almost 17 yrs and all of them I have ever used I have been able to jump in and get to work. Not the case here. Making changes in the software was not easy either. I’ve used other software that was less expensive and much easier to use.

Reasons for switching to AxisCare

Axiscare was a horrible experience and I need something that’s user friendly and has good customer service.

Response from AxisCare Software

Hi Melissa, I'm sorry to hear that you did not find AxisCare easy to use. Our goal is to strike the balance between easy to use and equipped with all the features that empower you to successfully run your agency. We designed our software based on the experience of actual homecare agency owners, and have continued to develop with feedback from agency homecare owners and operators. It seems we missed the mark with you and we are sad to hear that. Please feel free to reach out with any specific changes you feel would be helpful in making our software easy to use. I also reviewed your interactions with our Customer Support Team. Our goal is to give you the information you require in a timely and friendly manner. I regret hearing that you were unsatisfied with our service. Please note that the contract you signed was for a one year term, and it was clear you would be responsible for all fees upon early termination. I wish you the best of luck in finding a software that meets your needs.

Replied May 2022

Ryan

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2020

Responsive, deep infrastructure. Unfortunate name.

One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.

Pros

Axis was very easy to implement across our home health care business. We were updating from paper time cards, so the biggest challenge was bringing our caregivers into a new technological reality. It only took a bit of training and a couple of weeks to pull it off. It helps that the admin staff was trained very thoroughly by the Axis staff. The interface is very easy to use and it keeps all of our notes and documents at our fingertips. Moreover, the interface seems to have been created by people that have done scheduling before, unlike some other software we looked at. It makes a huge difference for your staff as the thing they are in constant contact with feels right to them. I am very happy with Axis and am confident we made the right choice with them.

Cons

The Axiscare app is my biggest complaint about the software. If I or the admin staff is using the website to alter things or update visits, it is flawless and responsive. When I get on my phone app it has problems from time to time. The biggest problem is that it sometimes crashes and makes me sign in again. This is not a major problem because I can just do that. It does lead to calls from frustrated caregivers that don't know why this is happening. It is a small complaint, and Axis may fix this by the time you are reading it, but it's really my only complaint about this software.

Reasons for choosing AxisCare

As stated above, the support provided and the interface were our decision points. I am confident we made the right choice, highly recommended.

Reasons for switching to AxisCare

We wanted a better interface, a web based product. Basically a total update from software we had been using for more than 10 years.

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