--- title: "myUnity Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of myUnity. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if myUnity is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/devero-hh-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Long Term Care Software](https://www.softwareadvice.com/long-term-care/) / [myUnity](https://www.softwareadvice.com/home-health/devero-hh-profile/) / myUnity Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/devero-hh-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/devero-hh-profile/alternatives/) # myUnity User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 143 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.9/5 - Value for money: 3.9/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 63 reviews (44%) - 4 stars: 52 reviews (36%) - 3 stars: 15 reviews (10%) - 2 stars: 5 reviews (3%) - 1 star: 8 reviews (6%) ### Most mentioned pros - It provides a comprehensive, all-in-one platform that supports clinical, operational, and financial workflows, which has helped streamline processes across the organization. - It’s also consistently evolving with new features and enhancements, which helps improve compliance, reduce errors, and support better visibility into both clinical and financial performance. - Like most enterprise systems, it requires strong training, governance, and ongoing optimization to get the most value, but with the right approach, it becomes a very effective tool. ### Most mentioned cons - Ghost schedules, visits are assigned by default to evaluating clinicians, falsely inflating your caseload. Why can't they be unassigned after an evaluation? - The overall user interface was not intuitive, lacked substantial reports and dashboards to benefit leadership. - This system is slow to run and its start up takes 3 minutes or longer to get into ## myUnity customer reviews Showing reviews 1-25 of 143 (page 1). ### Devero-Home Health Care Software - Overall rating: 4/5 - Reviewer: Khimya L. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Would highly recommend Devero for anyone looking for paperless home health care documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Devero is an excellent home health care software for paperless documentation. The features and functionality is very easy to understand and use.The customer support is also very proactive and resolve all minor glitches as soon as it is possible.The Dashboard, Libraries and Custom reports are very hands on and self explanatory.The select an action drop down view is also a very useful tool.This is the most functional and easy software in the market. #### Cons The Oasis-D SOC is sometimes showing fatal audits that are hard to resolve.Some clinicians are struggling in resolving these SOC fatal audits in Oasis -D. --- ### Great EMR to use - Overall rating: 5/5 - Reviewer: Bobbie D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been a very positive experience. Netsmart is always trying to update/ upgrade the system to meet their clients needs and help with our day to day operations. They support the overall community experience by hosting several user groups and the Netsmart connect site where users can ask questions and search for topics they need help with or have questions about. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for the staff and the portability. We are able to use it both on tablets, laptops and desktop. The support that we receive from our CAE, customer support and even other myUnity users. #### Cons We have to manipulate the reports to get data that our leadership needs. Not all of the reports contain the filters that we need so we have to run 2 different reports and combine them. Also not every report is exportable to excel. #### Reasons for choosing myUnity The look and feel of myUnity seemed like it was a better fit for our organization. --- ### Robust EHR That Delivers Value with the Right Approach - Overall rating: 3/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, our experience with myUnity has been positive. It provides a comprehensive, all-in-one platform that supports clinical, operational, and financial workflows, which has helped streamline processes across the organization. Like most enterprise systems, it requires strong training, governance, and ongoing optimization to get the most value, but with the right approach, it becomes a very effective tool. Continued product enhancements and a collaborative relationship with the vendor have also contributed to steady improvements over time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very strong all-in-one platform that brings clinical, billing, and operational workflows together in one system. It reduces the need for multiple tools and helps streamline day-to-day work. Features like automated document routing (e.g., inbound fax attaching directly to the patient chart) and integrations with external partners improve efficiency and reduce manual effort. It’s also consistently evolving with new features and enhancements, which helps improve compliance, reduce errors, and support better visibility into both clinical and financial performance. #### Cons Like many enterprise EHR platforms, there can be a learning curve for new users, particularly around navigation and understanding the different modules. Some workflows can feel more complex than necessary and may require additional configuration or training to fully optimize. Reporting and customization are powerful but can also require technical expertise to get the most value. That said, ongoing enhancements continue to improve usability over time. --- ### Promises, Promises - Overall rating: 4/5 - Reviewer: Nancy S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency. #### Cons Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed. #### Reasons for choosing myUnity 10 years ago "Vision" was up and coming; the developers had great insight into Long Term and Post Acute care and a proven and successful history with software development in healthcare. We took a risk on a new player (HealthMEDX at that time) and they were willing to develop new billing functionality to meet our state requirements. #### Reasons for switching to myUnity We wanted more functionality, better clinical applications, CNA touchscreens, integrated billing and clinical, our goal was to move all lines of business to one platform. (Though not realized in the end) #### Vendor response Thank you for providing these insights of your Netsmart experience. We value your input, and your Client Alignment Executive will be reaching out to better understand your concerns and how to enhance your experience moving forward. Replied October 2020 --- ### Netsmart's myUnity Adapts to All our Varied Needs - Overall rating: 5/5 - Reviewer: Jessie K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that myUnity can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity! #### Cons KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions. The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates. #### Reasons for choosing myUnity Because myUnity worked for all our lines of service, not just our residential programs. #### Reasons for switching to myUnity We switched to myUnity (Vision at that time) because it could be used across our various programs, rather than only in our residential facilities. #### Vendor response Thank you so much for your review of myUnity! Happy you like how our cloud-based solution supports all your lines of service. We appreciate your feedback. We will review ways to continue to enhance our offerings to better meet the needs of clients. Replied December 2020 --- ### Consider Other Options - Overall rating: 1/5 - Reviewer: Carlo L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered The lack of innovation was concerning. There was a gap between myUnity and the more common ones like PCC and Matrixcare for many years, but it seemed like this system was left behind so much. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros It showed promise at first, but it seems like many other EHRs left it behind. It's strongest point was the ability to customize forms and how immunizations can flow directly from administration to the immunization module. #### Cons The overall user interface was not intuitive, lacked substantial reports and dashboards to benefit leadership. Obtaining medical records for legal requests was a pain as you had to download every attached external document one by one, and the caregiver documentation and immunizations separately #### Reasons for choosing myUnity Netsmart was willing to collaborate with our organization to benefit the product. That did not occur. --- ### The worst electronic charting system I’ve used in the last two decades. - Overall rating: 1/5 - Reviewer: Jo W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It’s awful. Wish we could get our old system back. Nothing but issues for my coworkers and I. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I don’t like anything about this software. In fact most days I want to walk out on my job and throw my computer out the window due to this system causing more work and errors. #### Cons It’s almost like someone who has never worked in the pharmacy or as a nurse created this software. The screen is small and hard to see, nothing is places in an intuitive spot, it takes multiple screens to get data in and out. We had PCC before and it was very user friendly. I consider myself computer savvy and wouldn’t wish this system on my worst enemy. #### Reasons for switching to myUnity Employer had contract issues, so we were forced to make the switch to MyUnity. #### Vendor response Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced, and we want to help address your concerns. Your success is very important to us, and we encourage you to reach out to our Client Experience team at ClientExperience@ntst.com so we can work with you to improve your experience. Thank you again for your input! Replied December 2024 --- ### Robust EHR - Overall rating: 4/5 - Reviewer: Peggy B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use this across the continuum of care at our corporation which works well for continuation of care. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the ability to customize forms. Med Pass is clear and concise. Netsmart is responsive to end user suggestions. #### Cons Reports, inability to pull the information you want from the record. #### Reasons for choosing myUnity Therapy module #### Reasons for switching to myUnity Wanted a product that would include business office, pharmacy and therapy. #### Vendor response Thanks so much for your review of myUnity! We are thrilled that you love the ability to customize forms. We value client feedback and suggestions, and your review reaffirms the value we place on listening to our clients. We've launched our analytics tool to assist clients with reporting needs; it pulls many data elements and allows flexibility to the owner/operators. Look for additional reporting features in Q4 that will assist with clinical compliance and information. We are also adding additional reporting needs in Q4 that will assist in clinical compliance & information. Replied October 2020 --- ### User friendly - Overall rating: 4/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I used 4 electronic charting systems and they all are not inturive enough, too much need to duplicate charting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly , better then most other software, saves work quickly and automatically #### Cons Lots of duplicate charting The upgrades are not helpful in improving efficiently, but do improve the regulatory requirements #### Reasons for switching to myUnity Well sky has terrible goals and intervention section. View slow due to need fo4 the section to load and save. --- ### MyUnity is the best - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MyUnity is excellent for storing patient files and information. It’s great for keeping their documents up to date and accurate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The staff management, billing and scheduling, caregiver management customer support and security is all value for money! Reports always accurate. #### Cons I don’t have any complaints nor do I think there are any cons about myUnity. It’s been a lifesaver for me and my job. --- ### Easy to use with annoying issues at times - Overall rating: 4/5 - Reviewer: Anthony N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use, though there are bugs sometimes. Examples are faxes failing, reports taking long to load, and problems with Devero not working. In the last 3 months there were times where Devero was down for a few hours to half a day #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use and clean user interface from an office standpoint #### Cons Customer service is not that great, I would often contact support with a list of things that I need help with such as adding a mark to a report. A couple hours later, I receieved a "resolved" email but only some of my issues are resolved... I will then have to contact support again... --- ### Most Convenient Software - Overall rating: 5/5 - Reviewer: FLOR R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is great and best to be used in a company that deals with lot of private information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This softare accomodates everything that is needed when you work in a health care field. HIPPA is assured and everything you wanted to sort out is there to make your work efficient and organized. #### Cons Sometimes the software runs slow but with their customer service, it is a quick fix. #### Reasons for choosing myUnity Convenient, customer service is fast and maintains HIPPA. --- ### DeVero is a wonderful software for HHC billing - Overall rating: 5/5 - Reviewer: Bethanie S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DeVero makes processing error proof payroll and Billing very simple #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DeVero makes Billing all Insurance companies simple and error free. #### Cons After the program updates and releases new versions, it create small issues, but they usually are resolved quickly. Also, having an integrated system , causes delay with data transferring from DeVero into HAS, i have to go back and forth , between systems to get all the data to come into HAS. #### Reasons for switching to myUnity We wanted to make the switch to a user-friendly electronic medical record software --- ### Have used HMX/Vision/My Unity since 2010 - business and census side - Overall rating: 2/5 - Reviewer: Terese L. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered If it were up to me or to the majority of users - both clinical and finance departments this software would be gone. We dropped the use of the Resident Trust option and purchased separate software. Also dropped the use of the Rehab option and purchased separate software. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's simple to learn. I really don't have anything else good to say #### Cons Terrible reporting functions. Very clunky to set-up. Very difficult to get any sort of custom reporting. Not intutitive. Screens waste a lot of space on nothing but the comment or text boxes are very small and can't be expanded. Forms building is very complicated. --- ### Great Product! - Overall rating: 4/5 - Reviewer: Misty E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to navigate through the different screens. It is very user friendly and the way you can customize the dashboards makes it that way. #### Cons Wish on the schedule frequency we could add the days of the week would make it easier if patients had multiple visit and different HHA's on the case. --- ### DEVERO ELECTRONIC MEDICAL RECORD CHARTING AND DOCUMENTATION - Overall rating: 5/5 - Reviewer: REMI T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TECHNICAL SUPPORT IS VERY GOOD, VERY SUPPORTIVE AND PROVIDES SOLUTIONS WITHIN A VERY REASONABLE TIME. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EASE OF USE, TECHNICAL SUPPORT IS GREAT. #### Cons EPISODE DATES ARE NOT ON ALL FORMS, I THINK IT WOULD REALLY HELP IF THEY ARE #### Reasons for choosing myUnity NA #### Reasons for switching to myUnity I HAD EXPERIENCE WITH DEVERO EHR CHARTING AND I REALLY LIKED IT D/T EASE OF USE. --- ### Devero Review - Overall rating: 3/5 - Reviewer: Kristin E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use for clinical staff, basic forms, quick and easy. HAS support is awesome. #### Cons Reporting, scheduling, knowledge of some of the support staff for devero, not very helpful #### Reasons for choosing myUnity I was not here during choosing, but I believe it was clinical use and cost. --- ### Not user friendly geared towards finance - Overall rating: 3/5 - Reviewer: Mark G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have to work harder using this software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good customer service. Work does get completed but after extra steps. Hard to pull reports. #### Cons not used friendly multiple steps needed to complete a task. #### Reasons for switching to myUnity Much more user friendly --- ### For for PT - Overall rating: 5/5 - Reviewer: Kunal P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The devero software is user friendly and initiative to use. The webpages load very fast. Easy to access . #### Cons Devero does not have any cons so far for me. Expect difficulty opening forms occasionally. Required password entry to frequently. --- ### Reliable, Supportive, Responsive Service - Overall rating: 5/5 - Reviewer: Lori H. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Getting answers to my questions in a pleasant, professional and timely manner is very important. DeVero support staff is always friendly and knowledgeable. If I have to leave a message on the support line, they always get back to me with solutions and guidance that I can rely on. I highly recommend DeVero and their wonderful support staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to learn. VERY supportive staff Pleasure to work with. #### Cons Hospice Admission and Recert forms can be confusing, which forms populate info to other forms, sometimes its hard to find where the info is coming from, how to update it. Also limitations on Med-pass forms vs Hospice CoPs --- ### HomeCentris - Overall rating: 4/5 - Reviewer: Karen S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ability to customize the product and customer service is very responsive #### Cons No after hours support is available and we need that at times --- ### Great customer service - Overall rating: 5/5 - Reviewer: Linda L. - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Within the last year, we have had many changes. We had a Medicare audit, we were purchased, and we have had some staffing changes. In all of our upheaval, your customer service has been outstanding (even when we call several times a day!). I personally have an affinity for Lindsay but am never disappointed by the assistance your customer care team has afforded us. Thank you so much for all of the "assistance" you give! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### DeVero has been a supportive and innovative EHR solution for our Home Health Agency. - Overall rating: 5/5 - Reviewer: Katie S. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy to use it is for our office staff and our clinicians. We can train any new hire in only a few hours and get them interacting with the patients instead of the charting system. Devero also has fantastic customer service, anytime we have a question we know it will be answered timely and effectively. --- ### myUnity - Netsmart product review - Overall rating: 4/5 - Reviewer: stephen M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy to use, meet the requirements in our skilled nursing facility #### Cons difficult to deal with the consultants sometimes --- ### Devero USe - Overall rating: 5/5 - Reviewer: Brooke J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, easy to navigate. Easy to train staff on use. #### Cons Needs to implement new compliance for EVV. ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/devero-hh-profile/reviews/?page=2) --- myUnity Reviews, Pros and Cons - 2026 Software Advice