--- title: "myUnity Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of myUnity. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if myUnity is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/devero-hh-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Hospice Software](https://www.softwareadvice.com/home-health/hospice-comparison/) / [myUnity](https://www.softwareadvice.com/home-health/devero-hh-profile/) / myUnity Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/devero-hh-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/devero-hh-profile/alternatives/) # myUnity User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 143 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.9/5 - Value for money: 3.9/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 63 reviews (44%) - 4 stars: 52 reviews (36%) - 3 stars: 15 reviews (10%) - 2 stars: 5 reviews (3%) - 1 star: 8 reviews (6%) ### Most mentioned pros - It provides a comprehensive, all-in-one platform that supports clinical, operational, and financial workflows, which has helped streamline processes across the organization. - It’s also consistently evolving with new features and enhancements, which helps improve compliance, reduce errors, and support better visibility into both clinical and financial performance. - Like most enterprise systems, it requires strong training, governance, and ongoing optimization to get the most value, but with the right approach, it becomes a very effective tool. ### Most mentioned cons - Ghost schedules, visits are assigned by default to evaluating clinicians, falsely inflating your caseload. Why can't they be unassigned after an evaluation? - The overall user interface was not intuitive, lacked substantial reports and dashboards to benefit leadership. - This system is slow to run and its start up takes 3 minutes or longer to get into ## myUnity customer reviews Showing reviews 1-25 of 143 (page 1). ### Devero-Home Health Care Software - Overall rating: 4/5 - Reviewer: Khimya L. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Would highly recommend Devero for anyone looking for paperless home health care documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Devero is an excellent home health care software for paperless documentation. The features and functionality is very easy to understand and use.The customer support is also very proactive and resolve all minor glitches as soon as it is possible.The Dashboard, Libraries and Custom reports are very hands on and self explanatory.The select an action drop down view is also a very useful tool.This is the most functional and easy software in the market. #### Cons The Oasis-D SOC is sometimes showing fatal audits that are hard to resolve.Some clinicians are struggling in resolving these SOC fatal audits in Oasis -D. --- ### Promises, Promises - Overall rating: 4/5 - Reviewer: Nancy S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency. #### Cons Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed. #### Reasons for choosing myUnity 10 years ago "Vision" was up and coming; the developers had great insight into Long Term and Post Acute care and a proven and successful history with software development in healthcare. We took a risk on a new player (HealthMEDX at that time) and they were willing to develop new billing functionality to meet our state requirements. #### Reasons for switching to myUnity We wanted more functionality, better clinical applications, CNA touchscreens, integrated billing and clinical, our goal was to move all lines of business to one platform. (Though not realized in the end) #### Vendor response Thank you for providing these insights of your Netsmart experience. We value your input, and your Client Alignment Executive will be reaching out to better understand your concerns and how to enhance your experience moving forward. Replied October 2020 --- ### Robust EHR That Delivers Value with the Right Approach - Overall rating: 3/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, our experience with myUnity has been positive. It provides a comprehensive, all-in-one platform that supports clinical, operational, and financial workflows, which has helped streamline processes across the organization. Like most enterprise systems, it requires strong training, governance, and ongoing optimization to get the most value, but with the right approach, it becomes a very effective tool. Continued product enhancements and a collaborative relationship with the vendor have also contributed to steady improvements over time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very strong all-in-one platform that brings clinical, billing, and operational workflows together in one system. It reduces the need for multiple tools and helps streamline day-to-day work. Features like automated document routing (e.g., inbound fax attaching directly to the patient chart) and integrations with external partners improve efficiency and reduce manual effort. It’s also consistently evolving with new features and enhancements, which helps improve compliance, reduce errors, and support better visibility into both clinical and financial performance. #### Cons Like many enterprise EHR platforms, there can be a learning curve for new users, particularly around navigation and understanding the different modules. Some workflows can feel more complex than necessary and may require additional configuration or training to fully optimize. Reporting and customization are powerful but can also require technical expertise to get the most value. That said, ongoing enhancements continue to improve usability over time. --- ### MyUnity is the best - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MyUnity is excellent for storing patient files and information. It’s great for keeping their documents up to date and accurate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The staff management, billing and scheduling, caregiver management customer support and security is all value for money! Reports always accurate. #### Cons I don’t have any complaints nor do I think there are any cons about myUnity. It’s been a lifesaver for me and my job. --- ### Netsmart's myUnity Adapts to All our Varied Needs - Overall rating: 5/5 - Reviewer: Jessie K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that myUnity can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity! #### Cons KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions. The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates. #### Reasons for choosing myUnity Because myUnity worked for all our lines of service, not just our residential programs. #### Reasons for switching to myUnity We switched to myUnity (Vision at that time) because it could be used across our various programs, rather than only in our residential facilities. #### Vendor response Thank you so much for your review of myUnity! Happy you like how our cloud-based solution supports all your lines of service. We appreciate your feedback. We will review ways to continue to enhance our offerings to better meet the needs of clients. Replied December 2020 --- ### Consider Other Options - Overall rating: 1/5 - Reviewer: Carlo L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered The lack of innovation was concerning. There was a gap between myUnity and the more common ones like PCC and Matrixcare for many years, but it seemed like this system was left behind so much. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros It showed promise at first, but it seems like many other EHRs left it behind. It's strongest point was the ability to customize forms and how immunizations can flow directly from administration to the immunization module. #### Cons The overall user interface was not intuitive, lacked substantial reports and dashboards to benefit leadership. Obtaining medical records for legal requests was a pain as you had to download every attached external document one by one, and the caregiver documentation and immunizations separately #### Reasons for choosing myUnity Netsmart was willing to collaborate with our organization to benefit the product. That did not occur. --- ### The worst electronic charting system I’ve used in the last two decades. - Overall rating: 1/5 - Reviewer: Jo W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It’s awful. Wish we could get our old system back. Nothing but issues for my coworkers and I. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I don’t like anything about this software. In fact most days I want to walk out on my job and throw my computer out the window due to this system causing more work and errors. #### Cons It’s almost like someone who has never worked in the pharmacy or as a nurse created this software. The screen is small and hard to see, nothing is places in an intuitive spot, it takes multiple screens to get data in and out. We had PCC before and it was very user friendly. I consider myself computer savvy and wouldn’t wish this system on my worst enemy. #### Reasons for switching to myUnity Employer had contract issues, so we were forced to make the switch to MyUnity. #### Vendor response Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced, and we want to help address your concerns. Your success is very important to us, and we encourage you to reach out to our Client Experience team at ClientExperience@ntst.com so we can work with you to improve your experience. Thank you again for your input! Replied December 2024 --- ### Robust EHR - Overall rating: 4/5 - Reviewer: Peggy B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use this across the continuum of care at our corporation which works well for continuation of care. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the ability to customize forms. Med Pass is clear and concise. Netsmart is responsive to end user suggestions. #### Cons Reports, inability to pull the information you want from the record. #### Reasons for choosing myUnity Therapy module #### Reasons for switching to myUnity Wanted a product that would include business office, pharmacy and therapy. #### Vendor response Thanks so much for your review of myUnity! We are thrilled that you love the ability to customize forms. We value client feedback and suggestions, and your review reaffirms the value we place on listening to our clients. We've launched our analytics tool to assist clients with reporting needs; it pulls many data elements and allows flexibility to the owner/operators. Look for additional reporting features in Q4 that will assist with clinical compliance and information. We are also adding additional reporting needs in Q4 that will assist in clinical compliance & information. Replied October 2020 --- ### User friendly - Overall rating: 4/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I used 4 electronic charting systems and they all are not inturive enough, too much need to duplicate charting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly , better then most other software, saves work quickly and automatically #### Cons Lots of duplicate charting The upgrades are not helpful in improving efficiently, but do improve the regulatory requirements #### Reasons for switching to myUnity Well sky has terrible goals and intervention section. View slow due to need fo4 the section to load and save. --- ### To The Rescue - Overall rating: 4/5 - Reviewer: Jenny T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is pretty user friendly. Can be accessed from any electronic device which makes it very convenient #### Cons Not a lot of needed reports available Paying for customization of required forms #### Reasons for choosing myUnity Functionality and price #### Reasons for switching to myUnity New CoPs were coming and Axxess was not accommodating to the changes. Had to duplicate many tasks within their system. --- ### Devero is a great product. - Overall rating: 5/5 - Reviewer: Melissa T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had nothing but positive experiences with myUnity/Devero software. I am familiar with the software as I have used it before with another company, which is why I selected it for my hospice business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about this software is the ease of use , the available features and the product support team. Whenever I have an issue, the product support team has been sure to contact me in a timely manner to resolve the said issue. #### Cons I do not have any least favorites about this software at this time. #### Vendor response Thank you from your glowing 5-star review! We appreciate Your Family Hospice as a business partner and strive to continue innovating in the hospice and palliative care world. Netsmart is proud to serve the hard work you do for your patients everyday. Replied January 2020 --- ### DeVero Home care system - Overall rating: 4/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having a system online and accessible to all employees has been great. No need for an IT department. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to log in on any device- smart phone, tablet, lap top, desk top. There were no specific devices needed to operate the system. #### Cons Having 2 systems- We have HAS for scheduling and billing. There are times that information does not transfer correctly from DeVero to HAS. 1 system would be ideal. --- ### Have been using deVero for 6 years now and love it - easy to use, very clinician oriented - Overall rating: 4/5 - Reviewer: Bev N. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered ease of use for clinicians and for back office #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This is very clinician oriented - backed by people who know the COP's and they gear their forms right with the COP's. It is also very user friendly - does not require hours of training to train someone new to it. #### Cons every time you add something, you (as the user) have to tell them what report to add it to - it should automatically be added Every little thing you change, you get charged for - if person doing the set-up had known what they were doing, this mapping and changing could have happened in the set-up --- ### Easiest Home Health Software Program Ever! - Overall rating: 5/5 - Reviewer: Marina O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were the first agency in CT to use SOS/Devero/My Unity. We have always liked the ease of use with this software, and bang for our buck. It has come a long way since we started using this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super Easy to use, straight forward, bang for you buck #### Cons we haven't experienced any major issue with this software program #### Reasons for choosing myUnity Cost and ease of use #### Vendor response Thanks for the 5-star review! We appreciate your business! Replied January 2020 --- ### This is the easiest software I ever used - Overall rating: 5/5 - Reviewer: Vitolia L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ease of use and very little training time our nurses need to start using it. If you can use Google, you will be able to use this software in about 20-30 min. #### Cons The reports that the system provides are not always accurate. If you run the same report twice you might get different data. --- ### Ten years as a hospice nurse and this is the worst documentation system I’ve ever used - Overall rating: 1/5 - Reviewer: Gigi T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros This is the most cumbersome and aggravating documentation system to use while in the field/at bedside #### Cons This product is so non user friendly to those whom are at the bedside; it’s archaic --- ### Great for therapy - Overall rating: 5/5 - Reviewer: Jeff Y. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered As a physical therapist, I find DeVero very easy to use, they have good customer service, and I'd definitely recommend, especially for therapy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've found it to flexible enough to document on the needs of individual patients, which is what I want in a software solution. #### Cons Nothing to add here --- ### Functional - Overall rating: 3/5 - Reviewer: Tuesday L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's user friendly, which is nice and easy to learn for the most part. Some of the plan of care module changes done last year are tricky to learn and don't function very well. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is very user friendly and each to teach. #### Cons Seems to often have bugs, hiccups, does weird things at times. --- ### Great program - Overall rating: 5/5 - Reviewer: Wendy J K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support and back-up when needed, and the options available #### Cons Could be more user-friendly because it's a little difficult to learn, but once you learn it is great #### Reasons for switching to myUnity More options with your softwear --- ### DeVero User - Overall rating: 4/5 - Reviewer: Johanna C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is user friendly, even those clinicians who are technically challenged can use it with no issues #### Cons Customer service, it takes a while to get our issues resolved --- ### Organized and User Friendly - Overall rating: 5/5 - Reviewer: Sidney C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very user friendly. I was able to learn everything quickly. If I every have troubles, customer support gives me clear instructions, and I can follow the instructions easily with this software. It also organizes our patient's charts well. #### Cons Sometimes it can be slow and have a glitch, but DeVero is quick to resolve the issues. There are times where sessions time-out and the page goes back to login without saving my work. That can be frustrating. --- ### My Unity Hospice - Overall rating: 5/5 - Reviewer: Donna R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Able to get our claims filed and paid. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support is quick to respond when I have a problem. #### Cons Not always easy to understand how to find the reports. --- ### Long time DeVero Home Health customers - Overall rating: 5/5 - Reviewer: Sarah B. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered We have been with DeVero for many years and have not had any problems. The customer support is great and very individualized. They will set up internal reports and customize forms that relate specifically to your agency. The Clinical side is very user friendly and our field staff rave about how easy it is to use on their phone or tablets. The office side is very organized and easy to use as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Major waste of time, money, and resources - Overall rating: 3/5 - Reviewer: Avrey R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros They have a search bar but it would be more helpful to have videos #### Cons Not intuitive; really difficult to access help on call. Does not expedite daily tasks. --- ### It works, but we had to put alot of time and effort to get it there - Overall rating: 3/5 - Reviewer: April R. - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used unspecified for less than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Value for money: 3.5/5 - Customer support: 2/5 - Functionality: 3.5/5 #### Pros I appreciate the low cost when compared to other systems out there. #### Cons This vendor does not apply simple project management protocols when making changes to its software for clients. They make changes on our live site, and they provide no access to a test site or test server in order for clients to review and test changes before they are implemented. This is a compliance and operational nightmare. #### Vendor response Thank you for taking the time to write this review. We appreciate your feedback about the customization process within DeVero and we are truly sorry for the rocky experience that you've had. Occasionally, customization work can take some time to get exactly right and to match the customer specifications. We are constantly improving our internal processes and adding more resources to our team, so that we can support each of our customers' unique needs. We will continue to work with you to get your form customizations working properly and running smoothly. Replied October 2016 ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/devero-hh-profile/reviews/?page=2) --- myUnity Reviews, Pros and Cons - 2026 Software Advice