About myUnity Home Care & Hospice

myUnity Home Health and Hospice by Netsmart (formerly DeVero) is a forms-based, clinical point-of-care system that is intuitive, compliant and user friendly. It leverages the most strategic components of existing Netsmart solutions into a single, unified enterprise platform.

Experience a person-centered EHR throughout your home health, hospice, pediatric and private duty care settings with this next-generation platform. By combining the unique requirements of each care setting into a single enterprise platform, organizations gain integrated transitions of care, streamlined intake and scheduling, and access to view and manage patient care and billing across multiple care settings.

The easy-to-use and easy-to-train solution...


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Supported Operating System(s):

116 Reviews of myUnity Home Care & Hospice

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(55)

55

4 stars

(46)

46

3 stars

(11)

11

2 stars

(3)

3

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 116 results

December 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

December 2019

Accurate, Easy to learn electronic health record

It is vital in meeting CMS regulations for our Medicare-certified home health agency.

Pros

It is very easy to learn easy to use on a daily basis. I like that it is web-based and works on laptops, phones and tablets. Care packets ensure the clinician opens all of the necessary paperwork. Love faxing from the software and receiving the faxes back. The different colored dots for each item completed is fun and motivating.

Cons

The custom reports really struggle to be accurate. It has been difficult to get help to look into why this is the case. We have a new customer service person, and she seems on-it so we will see...

Reasons for Switching to myUnity Home Care & Hospice

Cashe couldn't keep up with our upgraded business in home care.

Response from Netsmart

Replied December 2019

Thanks so much for your review of myUnity! Happy you like the easy user interfaces and workflow! Always feel free to track where your support case is directly on your client portal.

January 2020

Paul from RGA Home Health

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2020

User friendly

I used 4 electronic charting systems and they all are not inturive enough, too much need to duplicate charting.

Pros

User friendly , better then most other software, saves work quickly and automatically

Cons

Lots of duplicate charting The upgrades are not helpful in improving efficiently, but do improve the regulatory requirements

Reasons for Switching to myUnity Home Care & Hospice

Well sky has terrible goals and intervention section. View slow due to need fo4 the section to load and save.

September 2016

Becky from Professional Pediatric Home Care

Industry: Hospital & Health Care

Time Used: Less than 2 years


Ease-of-use

4.5

Value for money

3.0

Customer support

4.5

Functionality

3.0

September 2016

Sofware Administrator's Perspective

Pros

The clinician's transition to deVero charting is made easier by the note format and architecture. The electronic note is very similar to the paper notes that they were accustomed to using. User adoption is critical to a successful deployment. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. The IT Support team is responsive to questions and issues. I particularly appreciate the support and communication from my direct contact, Mike Murray. He is a great listener, understands the software and works hard to leverage the software to solve our business problems.

Cons

We have not been able to easily access our data outside of the reports that allow for Excel exports. The software does not support nursing scheduling which is core to our business. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive).

January 2020

Jenny from To The Rescue

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

January 2020

To The Rescue

Pros

It is pretty user friendly. Can be accessed from any electronic device which makes it very convenient

Cons

Not a lot of needed reports available Paying for customization of required forms

Reasons for Choosing myUnity Home Care & Hospice

Functionality and price

Reasons for Switching to myUnity Home Care & Hospice

New CoPs were coming and Axxess was not accommodating to the changes. Had to duplicate many tasks within their system.

March 2016

Andrew from All Care Provider

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2016

2016_03 DeVero Review

Pros: Product has ease of use for front line end users (Point of Care Staff). User guides/Training guides are on EMR/online for users to refer back to. Device agnostic (use of any browser and device with internet capability). Low hardware expense per end users (use of lightweight devices smartphones, tablets). We have contracted therapist and having them have the ability to just login with just a browser is helpful. Use of multiple browser tabs to view multiple data fields. Vendor response time is quick to respond to customer questions about product and customer basic product enhancements. Assigned "Customer Manager" is very helpful in customer & product/vendor relationship to improve customer knowledge of product and product/vendor development. Cons: Compliance, Alerts, and Quality. Most of the Compliance and Quality is still a manual task, if coming from paper to electronic this would not be an operational issue, but if you coming from a more complicated EMR that has checks against the Plan of Treatment and warning if the end user is going out of compliance and orders must be produced. Lack of internal messaging in EMR, communication about the patient is key and documentation and notification is critical. Workaround is create a form/document in the EMR and also notify all disciples using business secure messaging or email. There is a limitation in some reporting exports (30 days, quarterly, number of lines export). Dealing with pre-billing audits and "integration log", DeVero has to puss data to a separate billing software (note: data is one directional). User do not have a warning or alert system (End of Episode, last week of frequency) Medicare Traditional billing is not an issue (RAP then Final Bill), but dealing Medicaid, Medicare Advantage and Commercial Insurance is another issue (where every penny counts). Processes and cross references must be done to insure all services are accounted for and billed, typically done with comparing CSV exports. Interoperability with other vendors and itself is lacking. If a customer has a contracted partner using DeVero as there EMR, currently there is not an ability to quickly handshake those files from a DeVero Agency file to another DeVero Agnecy file. Workaround is to download from each Agency site and re-enter data on there agency site.

Response from DeVero

Replied March 2016

Thank you for the 5-star review! We appreciate the feedback. We also have some great news about your feature requests: 1) The authorization management/compliance feature is released and needs to be turned on. We will have a customer success team member contact you about this. 2) Most all of the other items you mention are in the development pipeline for release over the course of 2016, with some other great features emerging as well. We appreciate your review and your partnership!