Overall we have a very positive experience. customer service is responsive and friendly. Our account rep is very accessible. Matrixcare has regular webinars about upcoming software changes, upgrades, planned features as well as industry changes, new laws, regulations and how the system is aware of them and incorporating them. They really understand what home health care needs, how it is constantly changing and can be state specific as well. They make sure they are on top of industry needs.

The clinical staff have the whole patient record at their fingertips and with a web based program, the managers and office staff can work remotely from anywhere. New staff learn the software quickly. The checks and balances in the system help us meet all the home health care regulations and maintain compliance with physician orders. Upgrades are deployed automatically and we do not have to maintain a server. We can fax directly out of the system and receive faxes directly into the medical record for efficiency.

The company continues to make developments and add new features and capabilities. It helps us keep up with industry changes. A more efficient process to change payers and convert medications and care plans to the new chart would be ideal.

Having to implement to a new product during a pandemic is not an easy process. Matrixcare's team was committed to assuring we were successful. They are a partner and recognize our agencies needs and desires to remain innovative in this most challenging time. We look forward to all the future has to offer.

Innovation and interoperability are a priority for Matrixcare. They look to assure their customers can provide the most efficient and effective ways to care for their patients. They listen to their customers needs and the industry demands. They work with us as a partner and are invested in assuring that we are successful in meeting our agency needs clinically and financially. They are invested in analytics and assuring that our clinical staff have ease of documentation in the field. Their customer service is timely and responsive to follow up.

Matrixcare continues to develop its Inpatient Unit Platform with utmost consideration of patient safety and clinician ease of documentation. They continue to evolve their Palliative Care Documentation and program with focus on provider documentation options. They have listened to their customers and are evolving their communication platform and developing options for electronic consents and template construction to ease in document management. They are continuing with ongoing development of order management to allow for easier transitions of documents between agencies and their referral sources. They are engaged with customer ideas and look to ongoing enhancing their product to meet their customers needs.

Currently they have helped with how we communicate and work with our Caregivers during the Covid-19 pandemic.

The ability to have scheduling, billing, and payroll all in one system. Integration into our HR system works well. It's relatively easy to use and teach new employees.

Regulatory payroll rules for certain states. The software doesn't work well for a large Enterprise organization like ours. Enhancements are very difficult to get done and general responsiveness to our needs has diminished since the acquisition by Resmed.

Exceptional

the ease of use for front line users the responsiveness of Matrixcare to changing environment of regulations

when a fix needs to move to tier 2 you, there is no follow up . the personal service that makes matrixcare so amazing is gone, your ticket closes and you have no idea of outcome or if anything was done

I would say my experience has been very positive. They have a very strong team, and are devoted to customer satisfaction. There are a bunch of enhancement ideas being rolled out, and they are very willing to listen and implement changes.

I do like the functionality, things are not piece mealed together. There are a lot of options for enhancements, which MatrixCare seems very open to. The customer service is absolutely phenomenal, usually closing out tickets within a day or two.

Sometimes I wonder about the ease of use for the clinicians in the field. There are certain things that clinicians are not able to do as the software doesnt allow the functionality. Clinicians drive our value, therefore it is important for them to see patients and focus on patient care, and not spend time worrying about how to document it.

We have seen a significant reduction in turnover as well as a reduction in direct cost per visit, software cost per visit and mileage cost per visit. Cash collections have improved. Where we have seen in increase in cost is in HH indirect administrative salaries as we have found it more effective to replace clerical staff with clinical staff in the branch offices due to the process and user permission flow in MatrixCare.

The reporting in MatrixCare is very flexible and easy to use. All reports download perfectly into Excel for filtering, sorting or summarizing. This reporting provides clear insight into where the agency is doing well and where the process is bottlenecking. Clinical staff report ease-of-use on iPads in the field.

When software release updates are done oftentimes functions working well before the updates no longer work as intended. Software Support is slow with follow-up often required from the customer.

Customer Service, especially Richelle, is excellent.

Ease of care plan and order updates while in a visit for Home Care

Would like to be able to send out Mutiple Verbal Orders for a patient to an MD from differtent disciplines. Less orders to track.

MatrixCare really is the Leading Post-Acute Software system. They are engaged and very open to new ideas and changes. The support team responds almost immediately and the Customer Support Management is Amazing..... Thank you [SENSITIVE CONTENT HIDDEN].

MatrixCare is focused on the patients and communicating with Health Care Organizations through the CommonWell. This feature is amazing and provides immediate access for Health Care Providers to retrieve information regarding their patients who have been admitted to Home Health or Hospice.

MatrixCare has limited abilities to customize their software. This could be a pro or a con but I have found that sometimes regulatory changes are not the same across the board and sometimes we need a feature that may have been discontinued.

This system is easy to navigate. The team at Brightree is always trying to better their product with updates. I really like that they care about the consumer enough to make changes to make it easier to use.

Easy to use.

Unable to track supervised and unsupervised visits.

Brightree (Hospice) has added numerous functionalities to improve, enhance, and streamline clinical charting for patients. Brightree iPad app has reduced the charting time for clinicians while adding the functionality for the Hospice Aids to complete their tasks in a paperless environment, hence eliminate the need for scanning and uploading. The account managers are always available and willing to help, their teamwork and cooperation are second to none.

iPad app for Clinicians, Physicians, and Hospice Aids saves time, reduces printing/scanning/uploading while improving accuracy. Account Managers cooperation and willingness to help is impressive.

Reports are not consistent.

We use Brightree for both Home Health and Hospice. We chose Brightree a few years ago after having a bad experience with another vendor. We looked at four vendors and chose Brightree with hopes it would deliver as promised. We were looking for software that would support clinical field staff, office staff, managers, and billing. Brightree has exceeded our expectation. Since using Brightree we have opened multiple locations and recently expanded to other states. Brightree has help make each of these transitions very easy. I would recommend Brightree to anyone who would like a software that does it all while keeping your agency compliant.