# MatrixCare Private Duty Software Reviews, Demo & Pricing - 2026 > Review of MatrixCare Private Duty Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/home-health/matrixcare-private-duty-profile --- [Home](https://www.softwareadvice.com/) / [Home Health Care Software](https://www.softwareadvice.com/home-health/) / MatrixCare Private Duty Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # MatrixCare Private Duty 2026: Benefits, Features & Pricing Wondering if MatrixCare Private Duty is right for your organization? Our Home Health Care Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview MatrixCare Private Duty 4.3 [(12)](https://www.softwareadvice.com/home-health/matrixcare-private-duty-profile/#reviews) Pricing Starting at $600.00 per month ### About MatrixCare Private Duty MatrixCare Private Duty is a home healthcare solution that enables private duty providers to manage staff recruitment, schedule patient appointments, automate recurring tasks, handle sales operations and more. The platform offers various features such as caregiver management, mobile scheduling, accounts receivables, integrated telephony and compliance management. MatrixCare Private Duty allows healthcare professionals to view patient data through smartphones which makes it easier and faster for them to generate payroll reports and billing information. It also offers a mobile application that allows communication between office staff and caregivers, cutting down on calls to the office. It also reminds people of upcoming events or announcements. Wondering if MatrixCare Private Duty is right for your organization? Our Home Health Care Software selection experts can help you in 15 minutes or less. ## MatrixCare Private Duty User Interface ## Popular MatrixCare Private Duty Alternatives Main Product MatrixCare Private Duty 4.3 [(12)](https://www.softwareadvice.com/home-health/matrixcare-private-duty-profile/#reviews) Ratings Breakdown - 4.25Ease of use - 4.33Value for money - 4.42Customer support - 4.17Functionality Pricing Starting at $600.00 per month Get Price Alternative Product [GEOH](https://www.softwareadvice.com/home-health/geoh-profile/) 4.9 [(158)](https://www.softwareadvice.com/home-health/geoh-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.79Value for money - 4.87Customer support - 4.86Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [eRSP](https://www.softwareadvice.com/home-health/ersp-profile/) 4.2 [(99)](https://www.softwareadvice.com/home-health/ersp-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 3.99Customer support - 4.18Functionality Pricing Starting at $200.00 per month Get Price Alternative Product [AxisCare](https://www.softwareadvice.com/home-health/axiscare-profile/) 4.7 [(729)](https://www.softwareadvice.com/home-health/axiscare-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.49Value for money - 4.55Customer support - 4.36Functionality Pricing Starting at $325.00 per month Get Price Alternative Product [CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/) 4.8 [(183)](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.75Value for money - 4.83Customer support - 4.63Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [ShiftCare](https://www.softwareadvice.com/medical/shiftcare-profile/) 4.6 [(145)](https://www.softwareadvice.com/medical/shiftcare-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.47Value for money - 4.69Customer support - 4.44Functionality Pricing Starting at $8.00 per month Get Price ## MatrixCare Private Duty Pricing and Plans Starting price: $600.00 per month Free Trial Free Version Basic $600.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MatrixCare Private Duty Features - Popular features found in Home Health Care Billing & Invoicing Calendar Management Care Plan Management Claims Management Compliance Management Electronic Signature Mobile Access Patient Records Management Payroll Management Reporting & Statistics Task Management Time Tracking by Client - More features of MatrixCare Private Duty Activity Tracking API Appointment Management Assessment Management Automated Scheduling Caregiver Management Client Management Client Portal Communication Management Customizable Reports Document Management GPS HIPAA Compliant Insurance Management Mobile Alerts Monitoring Records Management Referral Management Reminders Scheduling Third-Party Integrations ## MatrixCare Private Duty User Reviews Overall Rating 4.3 Ratings Breakdown 5 42% 4 42% 3 17% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.4 Functionality 4.2 Have you used MatrixCare Private Duty and would like to share your experience with others? AL Angela L. Verified reviewer Health, Wellness and Fitness 51-200 employees Used daily for more than 2 years Review source Reviewed February 2021 Mobile and Easy to use 5 Overall we have a very positive experience. customer service is responsive and friendly. Our account rep is very accessible. Matrixcare has regular webinars about upcoming software changes, upgrades, planned features as well as industry changes, new laws, regulations and how the system is aware of them and incorporating them. They really understand what home health care needs, how it is constantly changing and can be state specific as well. They make sure they are on top of industry needs. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The clinical staff have the whole patient record at their fingertips and with a web based program, the managers and office staff can work remotely from anywhere. New staff learn the software quickly. The checks and balances in the system help us meet all the home health care regulations and maintain compliance with physician orders. Upgrades are deployed automatically and we do not have to maintain a server. We can fax directly out of the system and receive faxes directly into the medical record for efficiency. Cons: The company continues to make developments and add new features and capabilities. It helps us keep up with industry changes. A more efficient process to change payers and convert medications and care plans to the new chart would be ideal. Reasons for choosing MatrixCare Private Duty We wanted a system that had a few major features-web based, ability for field staff to have "live" data and sync form anywhere, ability to add paper or faxed documents into the electronic medical record, ease of use for field staff and improved efficiency of training new staff and overall reduce agency cost. Reasons for switching to MatrixCare Private Duty Or old system was cumbersome, expensive and we had to do much of the upgrades, server maintenance ourselves. It was difficult for new staff members to learn it. It had to be on a laptop which is more costly than the tablets we can use now. Adding cell service was not practical on the old system for field staff to have the ability to securely sync their devices wherever they were. We could not upload documents in to the old system. Industry changes were not always understood by or old EMR, but was difficult to et information or answers about if the software would be ready for impending changes in mandated assessment forms, etc. Upgrades often came out one day before a major regulation went into affect. It felt like a system built for another segment of the healthcare industry that was superimposed into home health. Matrixcare is a home health solution and it shows. Read More AR Angela R. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 12 months Review source Reviewed January 2021 Innovative Software for Post Acute Home Care/Hospice/Palliative Agencies 5 Having to implement to a new product during a pandemic is not an easy process. Matrixcare's team was committed to assuring we were successful. They are a partner and recognize our agencies needs and desires to remain innovative in this most challenging time. We look forward to all the future has to offer. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Innovation and interoperability are a priority for Matrixcare. They look to assure their customers can provide the most efficient and effective ways to care for their patients. They listen to their customers needs and the industry demands. They work with us as a partner and are invested in assuring that we are successful in meeting our agency needs clinically and financially. They are invested in analytics and assuring that our clinical staff have ease of documentation in the field. Their customer service is timely and responsive to follow up. Cons: Matrixcare continues to develop its Inpatient Unit Platform with utmost consideration of patient safety and clinician ease of documentation. They continue to evolve their Palliative Care Documentation and program with focus on provider documentation options. They have listened to their customers and are evolving their communication platform and developing options for electronic consents and template construction to ease in document management. They are continuing with ongoing development of order management to allow for easier transitions of documents between agencies and their referral sources. They are engaged with customer ideas and look to ongoing enhancing their product to meet their customers needs. Reasons for choosing MatrixCare Private Duty Product was most aligned with the agencies mission and purpose. Clinicians felt product was most user friendly and intuitive when documenting. Matrixcare demonstrated innovation and interoperability. Read More BF Bob F. Verified reviewer Hospital & Health Care 10000+ employees Used daily for more than 2 years Review source Reviewed January 2021 MatrixCare is good but company is too big and they are less responsive to customers 3 Currently they have helped with how we communicate and work with our Caregivers during the Covid-19 pandemic. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: The ability to have scheduling, billing, and payroll all in one system. Integration into our HR system works well. It's relatively easy to use and teach new employees. Cons: Regulatory payroll rules for certain states. The software doesn't work well for a large Enterprise organization like ours. Enhancements are very difficult to get done and general responsiveness to our needs has diminished since the acquisition by Resmed. Reasons for choosing MatrixCare Private Duty At the time (2013) it was smaller and had the attention of the owner and developer. It met most of our needs back then. Reasons for switching to MatrixCare Private Duty Back in 2013 when we converted, Appointmate couldn't carry overtime. Read More DW Deborah W. Verified reviewer Hospital & Health Care 51-200 employees Used daily for more than 2 years Review source Reviewed January 2021 My review of an awesome product 5 Exceptional Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: the ease of use for front line users the responsiveness of Matrixcare to changing environment of regulations Cons: when a fix needs to move to tier 2 you, there is no follow up . the personal service that makes matrixcare so amazing is gone, your ticket closes and you have no idea of outcome or if anything was done Reasons for choosing MatrixCare Private Duty cost, ease of use , positive reviews by users Read More TF Tammy F. Verified reviewer Hospital & Health Care 201-500 employees Used daily for more than 2 years Review source Reviewed March 2025 Matrix Care Private Duty 4 Overall a positive experience. Training was top notch and and customer service was great. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Customer Service was great. I liked that when we called in, we were able to speak to someone. Cons: At the time that we used MatrixCare - they were not ready for state mandated EVV Read More LG Lynn G. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 2 years Review source Reviewed January 2021 MatrixCare Home Health & Hospice Review 3 We have seen a significant reduction in turnover as well as a reduction in direct cost per visit, software cost per visit and mileage cost per visit. Cash collections have improved. Where we have seen in increase in cost is in HH indirect administrative salaries as we have found it more effective to replace clerical staff with clinical staff in the branch offices due to the process and user permission flow in MatrixCare. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: The reporting in MatrixCare is very flexible and easy to use. All reports download perfectly into Excel for filtering, sorting or summarizing. This reporting provides clear insight into where the agency is doing well and where the process is bottlenecking. Clinical staff report ease-of-use on iPads in the field. Cons: When software release updates are done oftentimes functions working well before the updates no longer work as intended. Software Support is slow with follow-up often required from the customer. Reasons for choosing MatrixCare Private Duty We created a scorecard and compared each software to our needs. MatrixCare was very thorough in completing their scorecard and best met our needs. Reasons for switching to MatrixCare Private Duty We were looking to reduce time spent by field staff after hours, improve reporting and reduce costs Read More JE Jordan E. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 12 months Review source Reviewed January 2021 Good solid, stable product that will only get better with time 4 I would say my experience has been very positive. They have a very strong team, and are devoted to customer satisfaction. There are a bunch of enhancement ideas being rolled out, and they are very willing to listen and implement changes. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I do like the functionality, things are not piece mealed together. There are a lot of options for enhancements, which MatrixCare seems very open to. The customer service is absolutely phenomenal, usually closing out tickets within a day or two. Cons: Sometimes I wonder about the ease of use for the clinicians in the field. There are certain things that clinicians are not able to do as the software doesnt allow the functionality. Clinicians drive our value, therefore it is important for them to see patients and focus on patient care, and not spend time worrying about how to document it. Reasons for choosing MatrixCare Private Duty Honestly, I think it came down to the willingness for MatrixCare to be partners. We did not want just a software vendor, we wanted someone that we could be strategic business partners and innovate together. MatrixCare is definitely delivering. Reasons for switching to MatrixCare Private Duty Stability Read More SV Sharon V. Verified reviewer Hospital & Health Care 51-200 employees Used daily for more than 2 years Review source Reviewed January 2021 MatrixCare 5 Customer Service, especially Richelle, is excellent. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ease of care plan and order updates while in a visit for Home Care Cons: Would like to be able to send out Mutiple Verbal Orders for a patient to an MD from differtent disciplines. Less orders to track. Reasons for switching to MatrixCare Private Duty Interested in Cloud Based EHR Read More TR Tiffany R. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 12 months Review source Reviewed January 2021 Interoperability 4 MatrixCare really is the Leading Post-Acute Software system. They are engaged and very open to new ideas and changes. The support team responds almost immediately and the Customer Support Management is Amazing..... Thank you \[SENSITIVE CONTENT HIDDEN\]. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: MatrixCare is focused on the patients and communicating with Health Care Organizations through the CommonWell. This feature is amazing and provides immediate access for Health Care Providers to retrieve information regarding their patients who have been admitted to Home Health or Hospice. Cons: MatrixCare has limited abilities to customize their software. This could be a pro or a con but I have found that sometimes regulatory changes are not the same across the board and sometimes we need a feature that may have been discontinued. Read More LI Leslie I. Hospital & Health Care 11-50 employees Used daily for less than 2 years Review source Reviewed February 2017 CPOC and AFO user 4 This system is easy to navigate. The team at Brightree is always trying to better their product with updates. I really like that they care about the consumer enough to make changes to make it easier to use. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy to use. Cons: Unable to track supervised and unsupervised visits. 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