Allows my customers to book online. Allows me to process reservations at times convenient for me. Love the software!

I was looking only for an online booking portal, nothing more. It's perfect, I love it.

There is nothing I like least about this software. I like it. If I could ask for one improvement, it would be a copy and paste mechanism to populate the Availability Calendar. From my reservation software, I can export my availability to a csv file. If I could simply copy and paste into the Availability Online - Availability Calendar, that would be dynamite. This would allow me to copy/paste subsets and custom views of my availability into the Availability Calendar.

Overall, this software provides exactly what my business needs, while still giving me the control over it's functionality that I desire as the owner, which is very much appreciated!

It was very easy to transition to and use! We can make changes when needed quickly and the customer support provided is usually fairly quick to resolve issues and answer questions.

Occasionally there have been a few glitches, but nothing too major. My biggest recommendation would be to show the "Unit Requested" in the Reservation pick-up list. Also, some more ways to search for archived reservations would be nice...for instance, the ability to search by customer name perhaps?

We love it to keep our calendar and data organized. Safe and secure program. Great response if I have a problem.

When checking for new reservations it is easy to reply and they stay with the PC compliance. Secure and they let you know the protection of all the data.

On a busy day sometimes I forget to go to the calendar and check it off. It would be great if we were prompt. Also when I try to use the minimum stays it does not allow it to be consistant easy to put in.

I have been using Availability Online for many many years. I find Availability Online very affordable and easy-to-use. Other booking engines charge $40 a month or more to use their systems. Many of those nice to have options are over kill, cost more money and  are unnecessary niceties for small properties.

Unlike other booking engines with Availability Online you get all the guests information and process the guests information through your own credit card system. No third party seeing your guests booking details.

No problems. Availability Online is very responsive to technical questions.

They have great customer service, and have resolved any issue for me within the day.

It is easy to use, easy to connect to your website and I like the text feature the minute you get a reservation.

I have not used but one other system and it was actually similar. We are a small Inn and this suits us just fine.

I have been using Availability Online since I first opened my business in 2010. I have tested other programs but find Availability Online is the must user friendly program for both staff and guests. I seldom have problems and when I do I get great customer service. For the size of my business I find this program to be the best for me.

I have no negative comments. As long as the program is regularly updated I am happy.

Problems I am solving is not having to wait for guests to call in to make their reservations. The system is user friendly and not received any complaints about guests not being able to reserve rooms.

As an Innkeeper working with a small-sized inn (five rooms/baths) with help once or twice weekly. Availability Online simplicity makes it easy to check online reservations and track incoming and outgoing guests.

Not having the email address, on the Pending Reservation page. I would like to see a column with guests email address. There might be a way to capture guests email address, but not able to capture it.

very very good

Easy to use, great support easy to Manage

How to link to other booking sites, Airbnb and trip advisor to be specific.

We've been very pleased with Availability Online. They are also easy to reach and personable when we have a question.

A very user friendly way to show availability to guests. I also love that guests can order Gift Certificates through Availability Online.

I wish that when I put in a change on a month I didn't have to go back to the original month to select the next month I need to do changes on. It all takes time! Airbnb allows me to show the year and make changes all at once.

Simple to use and does the job so we are very happy.

Really like how easy it is to set up and use this software. Its also very easy to modify prices and train employees on how to use it. The cost is very reasonable and being a small B&B we appreciate the low yearly fee.

Two dislikes are - we have difficulty tracking cancelled reservations, and haven't been able to completely integrate software with TripAdvisor, or other booking services.

good

Easy for potential guests to use and make their reservations

Since there has been some hacking of the website, responding to guest reservations has become a little more inconvenient. ie; needing to cut and paste information rather than using a response key

This is a great basic reservation program. It gets the job done with ease. The customer support has been responsive and excellent the very few times it was needed. A good product for the price

The software is very easy to use and is quite flexible with the amount of information you can require the guests to provide.

It does not integrate with my credit card or accounting system

As stated earlier, we love AO and it's ease of use. Customer support is outstanding. Questions are answered quickly.

The software is easy to use. You can go in and change all your own preferences and settings. We've used AO for many years now and wouldn't have it any other way!

I can't think of anything I don't like about it.

Have used this for a number of years and am happy with the ease of use. I like the keep it simple approach.

Very easy to update and review calendar.

I am not really a tech person so my capabilities are limited. It might offer this option but I have not had the time or ability to see if it synchs with other software calendars that I have.

Easy, inexpensive and if you need help they are quick to answer any questions.

Easy to use and update. Very inexpensive

There could be an app but I can also live without it.

Perfect

I am able to get a hold of a representative to address any questions I may have, they are friendly and willing too got the extra mile to help their customers.

No complaints from us, it does exactly what we need it to do for us.

Online reservations are easy for customers to find available dates and that saves me time on the phone. :) I'm also able to check the calendar when I'm not in the office.

Once everything was initially set up, it's very easy to keep everything updated. Customers using the product haven't had any issues.

When I need to update something (mainly comments or policy changes), I have a hard time finding where to go to make those changes.

With integrating Availability Online, we are able to streamline the time it takes to update our availability calendars across multiple web sites, and communicate with potential customers what we have open and where.

Product is very easy to use and is customizable for your own look and business. The customer support is fantastic! Very responsive and pleasant.

More user options to tweak the design on own.

its easy to use . The staff are always available if there is a problem

The Ical code did not work on a few web sites. But that seems to be a problem with the booking site

Love it [SENSITIVE CONTENT HIDDEN] is the best to work with!!!

Easy to use and simple shows the availability for the whole month

Not any very user friendly. No comments on any negative

See the block above. I think that my comments for the most part belong here instead.

I don’t use many of the features, however the ones I do use, receiving requests for reservations and managing fill dates are simple to use and get the job done. I’m not one for fancy technology, just need the basics. The folks at AOL, have always been available to answer my questions or to fix problems. I like being able to contact a real person.

It would be nice to be able to link Paypal to the site so that it would be offered as another method of payment. Also, perhaps having some how to online tutorials showing the different features if the program would be helpful as well.

The service we have with Availability Online is a good one because their product can be accessed from our website which in turn gives our people an easy way to fill out a reservation form on a secured site.

This is very easy to use and it gives our customers an easy way to pay which makes it good for us.

I really don't have any complaints on the service.

Features are easy to use and update once the initial setup is complete.

I wish that Availability Online could connect with popular rental sites such as VRBO and Airbnb and automatically update calendars as reservations are made.

Very positive. Again, our use is quite limited, but the times I needed help, it was there.

Ease of use. While our use of this program is very limited, it works when needed. That is what matters to our B&B.

No negatives that I have discovered after 2 years.

Customer service is great. They are very responsive and easy to work with.

The link with my website and reservation format.

1. That I have to manually enter other reservations made via Airbnb and VRBO on the calendar. The link from Availability Online only goes in one direction. 2. I am not able to alter or update an existing reservation such as change the dates. 3. The program does not process credit cards. I believe that this would probably be too complicated to do....??