--- title: "Hostfully Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hostfully. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hostfully is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [Hostfully](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/) / Hostfully Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/alternatives/) # Hostfully User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 235 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 133 reviews (57%) - 4 stars: 61 reviews (26%) - 3 stars: 19 reviews (8%) - 2 stars: 9 reviews (4%) - 1 star: 13 reviews (6%) ### Most mentioned pros - Automated messaging, other app integration like ABB, VRBO, Pricelabs, Turno, etc, & direct booking are great. - Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. - They are continually upgrading the platform and after looking through other companies, the platform is user friendly and they are helpful through the whole process. If you have more than 5 properties, the subscription is a great value! ### Most mentioned cons - It’s the first one I went with bc I didn’t know any better & now it’s so hard to switch & so much hassle, that they’re basically holding me hostage at this point. - At times, messages load slow at times. - It does not work very well for mid-term rentals - it was very complicated to use and caused quite a few problems. ## Hostfully customer reviews Showing reviews 1-25 of 235 (page 1). ### Easy to maneuver thru the site - Overall rating: 5/5 - Reviewer: Caroline M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Monthly statements are easy to produce. Entry of new properties is easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros straight forward good for the smaller company of 15+ properties good friendly support quick response #### Cons sometimes there are glitches just like every software product. --- ### Practical & User-Friendly - Overall rating: 4/5 - Reviewer: Alexa S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Hostfully has been positive. The support team has been always responsive and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform is user-friendly and intuitive. Great customer service with people who also speaks Spanish. #### Cons The initial setup can be a bit overwhelming. I found myself needing to read through multiple guides and documentation to fully understand how to configure everything. #### Reasons for choosing Hostfully The follow-up and customer service after my initial contact with Hostfully were outstanding, responsive, supportive, and genuinely helpful. Beyond that, the platform struck a great balance between functionality, pricing, and user experience, making it a smart choice for managing my short-term rentals efficiently. #### Reasons for switching to Hostfully Hostfully offers more standout features. #### Vendor response Thank you, Alexa, for the thoughtful review. We’re so glad to hear that you’ve found the platform intuitive and user-friendly, and that our responsive support team, including our Spanish-speaking team members, has helped make your experience a positive one. We understand that the initial setup can feel overwhelming at times, especially when configuring everything for the first time, and we’re continually working to make onboarding and documentation even clearer and easier to navigate. We truly appreciate your trust in Hostfully and are excited to support your continued growth. The Hostfully Team Replied May 2026 --- ### Really positive demo experience - Overall rating: 3/5 - Reviewer: Lewis J. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good, i was offered a free demo and found the platform useful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to navigate, i used the website and you know exactly where to go #### Cons honestly, there was not that much to dislike, i really had a positive experience #### Vendor response Thank you, Lewis, for taking the time to share your experience. We’re glad to hear that you found the platform easy to navigate and that the demo experience was a positive one overall. It’s great to know the interface felt intuitive and useful during your trial, and we appreciate you giving Hostfully a look. The Hostfully Team Replied May 2026 --- ### Get it if you're looking to grow your business! - Overall rating: 5/5 - Reviewer: Kelsey J. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome. Great team to onboard with and open office hours to answer questions between scheduled meetings with a dedicated specialist. There are so many great educational help articles and videos to learn the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. Hostfully takes user feedback seriously and makes updates for a better experience when possible. There have been a few new features already since I started using the platform 6 months ago. #### Cons Cancelling or altering scheduled messages: I currently can't use the Hostfully phone app inbox to alter a scheduled message. It's inconvenient to sign onto the browser on my phone, find the tabs to navigate, then cancel a scheduled message. After cancelling, I then go to messages inbox to select the template and manually send it. The only option to send a template via the inbox is immediately. I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future! #### Reasons for choosing Hostfully The value, integrations, free integrations, and reports #### Vendor response Thank you, Kelsey, for the amazing review and recommendation. We’re thrilled to hear that Hostfully’s integrations, automation tools, and customizable owner reports are helping support your growth while also saving you time and money. It’s especially rewarding to know that our onboarding team, office hours, and educational resources have made your experience a positive one. We also appreciate your thoughtful feedback around scheduled messaging in the mobile app, insights like yours play a big role in helping us continue improving the platform. The Hostfully Team Replied May 2026 --- ### Continues to get better - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service and constant communication and advice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has so many integrations and they continue to add more and more. #### Cons The set up, but that is going to be difficult on any platform. #### Reasons for choosing Hostfully It seemed like it had more tools and support than the others. #### Vendor response Thank you, Jason, for the great feedback. We’re glad to hear that the growing number of integrations and continued platform improvements are making a positive impact for your business. We also appreciate your understanding when it comes to setup, and we’re happy to know that our customer service, communication, and support have helped make the experience a strong one overall. The Hostfully Team Replied May 2026 --- ### Review of Hostfully - Overall rating: 5/5 - Reviewer: Kaitlyn H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I did enjoy it for the time I used it, especially for the price, it was hard to beat! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostfully is great to manage leads for short term rental tenants and management short term stays - it can coordinate with many other platforms and integrations and is very versatile. #### Cons It does not work very well for mid-term rentals - it was very complicated to use and caused quite a few problems. #### Reasons for switching to Hostfully Pricing was better, I thought it would offer a more promising product than Hostaway but it did not #### Vendor response Thank you, Kaitlyn, for sharing your honest feedback and experience with Hostfully. We’re glad to hear that the platform’s versatility, integrations, and pricing brought value to your short term rental operations. We also appreciate your candid comments regarding mid-term rental workflows, and we understand how important it is for the platform to support different rental models smoothly and reliably. Feedback like yours helps us continue improving and evolving the experience for all property managers. The Hostfully Team Replied May 2026 --- ### Free at last - Overall rating: 5/5 - Reviewer: Huyen L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend Hostfully for anyone who is looking for long term goals to build brand awareness, be more engaged with how to get recognized and of course helping your company look more personal to guests rather than just an operated system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well, I appreciate most from Hostfully is there everything is personally customized by me. Of course it took a year to understand how to work the system and how I could make changes, but it was surely rewarding to understand how to arrange things without contacting support #### Cons I think I am not a fan of the phone app however as long as I use the desktop version on my phone, things are dandy #### Reasons for choosing Hostfully YouTubing and Kara, my personal assistant #### Reasons for switching to Hostfully More properties, automation, customizable, many channel and hosting options with easy functional reports #### Vendor response Thanks for your thoughtful review, Huyen ! We're thrilled to hear that you appreciate the personal customization in Hostfully. It's fantastic that you took the time to understand the system, and we're glad it has been rewarding for you. Your feedback on the phone app is noted, and we'll continue to enhance the mobile experience. We appreciate your trust in Hostfully and are here to support your property management journey. Thanks for choosing us! Replied November 2023 --- ### Not what it used to be - Overall rating: 2/5 - Reviewer: Sandeep S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered We have been using Hostfully for a over a year. Overnight they changed the calender view and now it is very difficult to navigate and see dates. If you have more than 25 properties then you will definitely be lost, the mobile browser does not even load more than 25 properties. Have raised this issue and talked to management on a video call and they accepted the problems and said they will do something about it, now they just ignore all emails.Don't take the annual plan, there are too many issues and nobody there to listen, and if you ask for your money back you will only get silence. Here are some more issues:- Direct booking confirmation number are very long over 20 characters which makes no sense.- Booking.com API is outdated, new amenities on extranet will not be sycned. Have complained about this but nothing being done.- App is very limited - Customer support says 24/7, but they can take upto 3 hours to reply also.- The product is getting worse and they are increasing prices.- Most of the times when you have an issue you will be given an article to solve the problem, they will not do anything for you, same with setup.- If you have an issue and the rep does not have the solution, the simple solution they have is to say that "higher tier are working on it" no matter how many times you follow up that is the response and their way out of not doing anything.- If you use VRBO then you must use USD currency for all your properties. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Fast to set up if you have previous experience and user friendly #### Cons Buggy calender, no proper reservation numbers, poor customer support #### Reasons for choosing Hostfully Features and old calendar view #### Reasons for switching to Hostfully More rooted towards hotel rather than vacation homes. #### Vendor response Thank you for sharing your experience with Hostfully, Sandeep. We're sorry to hear about the issues you've encountered and we appreciate your feedback as it helps us to improve our services. We apologize for any inconvenience caused and we're committed to addressing your concerns. If you have any further feedback or suggestions, please don't hesitate to reach out to us so we can assist you further. Thank you for choosing Hostfully. Replied March 2023 --- ### Critical Feature Missing - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Hostfully does have some good features.. #### Cons Hostfully is missing a KEY FEATURE that is pivotal to operating a short-term rental business in an efficient manner! The missing feature is their integration with VRBO. While Hostfully allows you to set up "automated messages" to guests who book through Airbnb, they lack the integration to do the same on VRBO. This is something that they won't tell you during the training sessions, so please take this as your warning!! After I signed up for Hostfully, I learned about this lack of integration and immediately canceled and am now using Guesty which not only has integration to message your guests automatically from their platform, but they also have many many more features as well! If you're serious about growing your short-term rental business, I highly recommend using software that can support you (not Hostfully)! #### Reasons for choosing Hostfully I chose Hostfully because I thought they had almost identical features to Guestsy, but at a lower price. I was wrong. Hostfully is missing key features and integrations, like not being able to send automated messages to VRBO guests through Hostfully. #### Vendor response Hi Bailey, Thank you for trying Hostfully. First, I want to apologize for the miscommunication on how our automated messaging works since it works for all channels including Vrbo. I believe the limitation you are referring to is the lack of a Vrbo messaging API. This prevents you from receiving messages in Hostfully sent from the Vrbo guest portal. You can still automate emails to your Vrbo guests and when they respond, correspond with them via email directly from the Hostfully inbox. The lack of a Vrbo messaging API comes from Vrbo themselves. We are patiently waiting for Vrbo to add this to their official API. We are proud to have reached the exclusive "Preferred Partner" status for Vrbo, and because of that, we only integrate through their official API. We do not scrape data/emails in an unofficial way, where a simple change in HTML code could break the "integration". In the meantime, the workflow mentioned above works well for our customers. Replied December 2021 --- ### Game Changer - Overall rating: 5/5 - Reviewer: Tony H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hostfully allows us to manage our bookings in the office, at home or whilst running around the resort. 10/10🎉🙏. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Hostfully for 5 years now and love how it keeps improving. Their integrations and channel management are excellent and easy to configure. Tech support is fantastic. We have approximately 30 properties and our team all have the mobile app, making responses to guests easy and efficient even when running around on the resort. #### Cons There is nothing that I do not like about Hostfully. Not once have we considered changing our Protery Management Software. #### Vendor response Thank you, Tony, for this incredible review and for being part of the Hostfully family for over five years. We're so glad to hear that our platform continues to evolve in ways that support your business and team, especially with tools like mobile access, channel management, and integrations that keep everything running smoothly across your 30 properties. It's also wonderful to know our tech support team has been a reliable resource along the way. We’re honored to be your property management solution of choice and look forward to continuing to support your success. - The Hostfully Team Replied October 2025 --- ### Great product overall, definitely needs work, but great integrations - Overall rating: 4/5 - Reviewer: Chelsea D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I still believe in this product despite some of our biggest frustrations. Personal communication or the ability to have an assigned account manager would be HUGE. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros We love the integrations! Most are seamless. The calendar view is good and most of the Company level settings are nice to have. Chat customer service is great for smaller, less important issues. Templates and triggers are nice and it's always great that we can provide feedback. #### Cons When really big, impactful problems arise, there is NO ONE to speak with. Sometimes it's much easier to pick up the phone. #### Reasons for choosing Hostfully Overall integration compatibility, user experience, customer support #### Reasons for switching to Hostfully User experience #### Vendor response Thank you for your review and feedback on our product, Chelsea. We're glad to hear that you appreciate the integrations and find the calendar view and templates useful. We understand your frustration with the lack of personal communication and assigned account managers for bigger issues, and we're actively working on improving our customer support. Please continue to provide feedback as it helps us to improve the product and provide a better experience for our users. Thank you for choosing Hostfully! :) Replied March 2023 --- ### Hostfully is the software that brings everything together! - Overall rating: 5/5 - Reviewer: Rob S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with Hostfully has been great! It takes some time to get to know the ins and outs of what it can do. But once you learn it, there is no reason to look elsewhere! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostfully is a robust vacation rental management platform that offers a range of features and tools to make managing vacation rentals easy and efficient. Hostfully's integration with popular listing platforms like Airbnb and HomeAway makes it easy to manage all of your rental properties in one place. At the same time, its reporting and analytics tools provide insights into occupancy rates, revenue, and other key performance metrics.I genuinely appreciate the platform's user-friendly interface and responsive customer support, as well as the platform's ability to automate many of the tedious tasks associated with vacation rental management. Their chat function has live people on the other end, and the response time is usually minutes (not hours or days)!Overall, if you're a vacation rental owner or property manager looking for an all-in-one solution to streamline your operations and improve the guest experience, Hostfully is definitely worth considering. #### Cons I waited too long to implement a channel manager. I had 12-15 properties at the time. The more properties you have, the longer the implementation takes. For anyone planning to manage more than five units, do yourself a favor and take the plunge early. #### Reasons for choosing Hostfully Hostfully was the perfect blend or usability, affordability, and functionality. With Hostfully, I know I can scale my business to 100+ units without the need for additional software. #### Vendor response Thank you for taking the time to share your positive experience with Hostfully, Rob. We are thrilled to hear that our platform has made managing your vacation rentals easy and efficient, and that you appreciate our user-friendly interface and responsive customer support. We're glad that our automation and reporting tools have been helpful in streamlining your operations, and we look forward to continuing to provide you with a great experience. Thank you for choosing Hostfully! Replied February 2023 --- ### Hostfully is fantastic for the money! Not perfect but they are working towards that! - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am able to effectively run the bulk of what I do with Short Term Rentals using Hostfully. I am able to automate so many things and it is amazing. I do this while paying way less than a major competitor of theirs charges. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very easy to use for most things. Features are organized and uncomplicated. The pipeline and it's organization is so easy to use and gather pertinent information about a reservation fast! Spending time setting everything up was challenging but so worth it! No nonsense. #### Cons Communications and the integration with some OTAs could be drastically improved. Transferring bookings with VRBO was a nightmare. #### Reasons for switching to Hostfully Customer service and price. Complicated features and bizarre accounting. #### Vendor response Thank you for taking the time to share your feedback on our product, David. We appreciate your kind words and are glad to hear that Hostfully has been a valuable tool for managing your Short Term Rentals. We're also pleased to know that our customer service and pricing were factors that led you to switch to Hostfully. Our goal is to offer a user-friendly experience at an affordable price, and we're glad it resonates with you. Thank you for choosing us! Replied July 2023 --- ### I'm obsessed! - Overall rating: 5/5 - Reviewer: Jaci C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Their customer support staff is amazing. I feel like I know them all by name! Within hours they have chatted back to me with incredible support and always answer my question or team up with the software I'm having challenges with and help me get it all sorted. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I began researching PMS platforms I mainly looked at how user friendly and clean the software felt. For example, I am a MAC user...and Hostfully reminded me of using a Mac (simple)...vs another platform that reminded me of a 90's PC (complicated and dated). The hostfully platform is so simple to learn, and the layout is wonderful. Not only that- it connects to AMAZING 3rd party partners! I am able to have nightly insurance, auto lock scheduling, auto cleaning scheduling, dynamic pricing and so much more! When I hear people still use all the OTA's without a PMS...I do not know how they do it! Hostfully is my FAV! #### Cons The only thing is they do not have an app- so I try to keep my laptop handy for easier access! #### Reasons for choosing Hostfully Yeevou WAS SUPER complicated and didn't seem to be developed well enough. OwnerRez- looked complicated and dated. A lot of people in my area use OwnerRez...and I wanted to do things differently! #### Reasons for switching to Hostfully I only used the free version of IGMS for the auto message function. I never planned to use it long term. I wanted the best of the best- AKA Hostfully --- ### Hostfully is a breath of fresh air in the world of PMS - Overall rating: 5/5 - Reviewer: Shannon T. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very happy and refer hostfully to others without hesitation. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We have loved our onboarding experience with Hostfully. The support team is wonderful. We really appreciate the response time and attention to the details. Support is always helpful and encouraging. We love the way that the platform looks. We also really appreciate the built-in booking website. Super helpful and keeps things streamlined. We also appreciate how we receive updates regarding new or improved features. #### Cons We know that the team is working on updating the calendar features. We would like to see more flexibility with the calendar so that we can add color-coding, and notes, etc. but otherwise we are very satisfied with the stremline processes. #### Reasons for choosing Hostfully Ease of positive reviews, ease of use, price and support. #### Reasons for switching to Hostfully Tokeet was too antiquated and we were required to do to many tasks manually. We love how automated Hostfully is! It has helped to cut our work load in half! #### Vendor response Thank you for your wonderful review of Hostfully, Shannon. We are thrilled to be described as a breath of fresh air in the world of Property Management Systems (PMS). Your feedback means a lot to us, and we're glad that our platform has made a positive impact on your business. It's fantastic to hear that you have loved your onboarding experience with Hostfully and that our support team has been wonderful. We are delighted that you find our platform visually appealing and appreciate the convenience of the built-in booking website. We understand your desire for more flexibility with the calendar, including features like color-coding and notes. Rest assured, our team will listen to your feedback! We appreciate your trust in Hostfully and are honored to have been chosen based on positive reviews, ease of use, price, and support. We are glad to hear that our automation capabilities have helped cut your workload in half, streamlining your processes. Thank you for referring Hostfully to others without hesitation and for being such a great customer! :D Replied July 2023 --- ### Excellent platform to increase your revenue and simplify management - Overall rating: 5/5 - Reviewer: Rodrigo O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is a great platform to centralize the management of all your listings across different channels and increase your revenue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is excellent. They quickly answer related to how to use the platform. You can schedule meetings for support. #### Cons Their reports need to be expanded to deal with multi-unit properties. Some features could be buggy, but they usually fix them. #### Vendor response Thank you, Rodrigo, for such a thoughtful and detailed review. We're thrilled to know that Hostfully is helping you simplify property management and increase revenue across your listings. It's great to hear our customer support team has been responsive and that features like meeting scheduling have added value. We also truly appreciate your constructive feedback on reporting for multi-unit properties, and we're always working to refine the platform to better serve professional managers like you. - The Hostfully Team Replied October 2025 --- ### Treehouse Rental using Hostfully Platform - Overall rating: 4/5 - Reviewer: Brian C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been good. Hostfully offers what I feel is a comprehensive platform for what our business requires. The customer service team has been fantastic. The integrations are really helpful, notably the short term rental insurance and remote lock options. Super helpful! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration capability and the Guidebooks. The Hostfully platform is comprehensive and offers everything we need to run our rental business. We have not used the channel manager for airbnb and others yet, but that will be a key driver for growth. #### Cons The new calendar experience and job creation. Like seeing the big picture for reservations, and a linear calendar does not allow that. The job creation software only allows a few jobs to be created at a time.Lastly, adding new features and the voting system is less than ideal. #### Reasons for choosing Hostfully Seemed to be the most comprehensive, but especially liked the Guidebooks, that was the difference maker and integrated the Market and ability to sell extra items in the checkout and within guidebook link. #### Vendor response Hi Brian, Thank you for taking the time to leave such an amazing review and sharing your positive experience with our platform integration capabilities and Guidebooks. We truly appreciate your feedback regarding the calendar experience, job creation software, and voting system, and we will keep them in mind as we continue to improve our platform. We are glad to hear that you find our customer service team fantastic, and that you consider that our platform offers everything you need to run your rental business! Thank you for choosing Hostfully Replied May 2023 --- ### Great platform with outstanding customer support - Overall rating: 5/5 - Reviewer: Alexander B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered A great experience over the nearly 4 years that we've worked together with all Hostfully team members being helpful and kind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support team are amazing, responsive and always friendly. The platform itself has a great selection of integrations and it is constantly expanding. The Hostfully dev team is constantly adding and updating things and everyone always seems open to new ideas and ways of improving. #### Cons There are a few features that would be nice to have for the Portuguese market like certified invoicing and guest check-in, however these are usually handled by integrations. A more robust owner's portal would be a great plus too. #### Reasons for choosing Hostfully Price quality was far above any other option and they always look for ways to improve. #### Vendor response Hello Alexander, Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with our platform and customer support team over the past nearly four years. It's fantastic to know that you find our integrations valuable and appreciate our continuous improvements and responsiveness to new ideas. We appreciate your feedback on features for the Portuguese market and the need for a more robust owner's portal. We'll certainly take these suggestions into consideration as we continue to enhance our platform. Thank you for choosing Hostfully for its price-quality ratio and for sharing your positive experience! Replied July 2024 --- ### Outstanding Customer Service - Overall rating: 4/5 - Reviewer: Celia C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good integration, simple overview, outstanding customer service. Costly in time and investment if you only have four properties, likely a better investment for those managing more than four properties. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service and support is first rate. Great attitude from everyone. #### Cons Too a lot of time to get set up initially. I only have four properties so that was a significant amount of time for the return. VRBO is one of my main platforms and it integrates but since integration we get far less bookings from VRBO. Continue to have a payment issue as a lot of US and non European payment cards don't meet new European improvements in card security, so annoying we can't always get payments and have time consuming operation to track this and get money from people. There are work around but it limits the use of Hostfully. No mobile app version. #### Reasons for choosing Hostfully n/a #### Vendor response Thank you for sharing your feedback on your experience with Hostfully, Celia. We're glad to hear that you fin our customer service outstanding and our system simple overview and we apologize for any issues you've had with set up and payment processing. We do believe that Hostfully can still provide value even for those with fewer properties. Regarding the payment issue, we're We would also love to communicate that we already have our mobile app lunched! Thank you for choosing Hostfully :) Replied February 2023 --- ### Hostfully Property Management Review - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Great customer support and product integrations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since starting our company as an onsite provider servicing vacation rentals Hostfully has played a huge part in our success. The product support and integrations with industry staples has made the managing of a larger portfolio possible. The ability to use only the parts of the software that we needed with the option to grow and add on seamlessly has made our business thrive without adding specialized employees. This feature alone has allowed us to survive as grew. #### Cons Haven"t had a bad experience as of yet however would like to see better pricing for combining services #### Vendor response Thank you, David, for the incredible feedback and for trusting Hostfully as part of your company’s growth journey. It’s truly rewarding to hear that our integrations, flexibility, and scalable tools have helped support your expanding portfolio without the need to add specialized staff along the way. We’re especially glad that the ability to grow into additional features at your own pace has made a meaningful difference for your business. We also appreciate your feedback on bundled pricing options and will continue looking for ways to deliver even more value to our customers. The Hostfully Team Replied May 2026 --- ### Hostfully Review - Overall rating: 5/5 - Reviewer: Garrett L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been positive. Some functions have not worked on the app but nice being able to reach out to support and getting answers quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don't like platforms that make you feel like you're on an island after you sign on. Hostfully provides prompt support to answer questions helping the user experience to live up to expectations. #### Cons If there would be a better/easier way to get setup. Too many things the new user needs to do in my opinion. #### Reasons for choosing Hostfully Recommendation from legends x #### Reasons for switching to Hostfully Customer service would not get back for days. They were completely understaffed. #### Vendor response Hello Garrett, Thank you for your review! We're glad to hear that Hostfully provides prompt support and helps users feel supported rather than isolated. We understand your feedback about the setup process being challenging for new users and will work on making it more straightforward. We're pleased that your overall experience has been positive and that our support team has been responsive to your inquiries, even when some functions haven't worked as expected on the app. Thank you for choosing Hostfully based on the recommendation from Legends X, and for sharing your experience with us. Your feedback is valuable as we continue to improve our platform and services. Replied July 2024 --- ### Satisfied with the employees like Tracy - Overall rating: 5/5 - Reviewer: Sam A. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Tracy with customer support is an asset to the organization. Enjoyed her experience and skill with the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The easy in connection to my website. Also, the wigits to schedule bookings are make easy to copy and paste. #### Cons Have to have all items completed before you go live. #### Vendor response Thank you, Sam, for the kind feedback. We’re glad to hear that connecting Hostfully to your website and using the booking widgets has been a smooth experience for you. It’s especially wonderful to know that Tracy made such a positive impact with her knowledge and support, we’re proud to have her on the team and appreciate you recognizing her efforts. The Hostfully Team Replied May 2026 --- ### Without Hostfully we could not manage our current list of vacation rentals - Overall rating: 5/5 - Reviewer: Sandi W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something. #### Cons The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar. #### Vendor response Thank you for your amazing review, Sandi! We're thrilled to hear that Hostfully has made a significant difference in managing your vacation rentals in Newport, RI. Thank you for your feedback about the App's limitations, and we appreciate your understanding as we work to enhance our offerings. We are glas to hear you find our Customer service team Excellent and dedicated, they will be always here to assist you. Thank you for being such a great customer! Replied November 2023 --- ### Avid User - Overall rating: 5/5 - Reviewer: joanne s. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love Hostfully. We had switched to TRACK a year ago and had an unpleasant transition and experience, and we came back to Hostfully with a lot of feelings of relief. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great design and easy user interface, simple but complex at the same time. Everyone also always loves the guidebooks of course. I find the Hostfully customer support to be top notch as well. #### Cons There are not many qualms I have. I appreciate the photo arranging gallery has become a lot more efficient and easy to use from a recent update! #### Reasons for choosing Hostfully Experience, the sales team is great, and ease of use. #### Reasons for switching to Hostfully We had used Hostfully before trying TRACK, and regretted it! I convinced our team to go back to Hostfully. #### Vendor response Thank you for your review, Joanne! It's great to know that you find the PMS and the Guidebook easy to use. We strive to provide superior customer service and are thrilled to hear that you love our team Thank you for believing us, we are honored you had chosen us again! Replied September 2022 --- ### Avoid at all costs ! - Overall rating: 1/5 - Reviewer: Dhruv K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Terrible, I had really bad customer support who just fob you off and never answer you and just say management are looking into it. Will never get your money back so raise a chargeback with your bank before it’s too late. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros User interface was good but the bad outweighs the good. #### Cons Absolutely shocking, at first they promise you the world and get you set up with an onboarding specialist which to be fair mine was very nice, however I started to notice problems after fully set up such as if a guest books more than one room this has to be manually adjusted and that in booking.com it does not show your bathroom info if you have apartments and constantly syncs out your bathroom information. There was also an issue with the reporting where data is not being pulled accurately and I was completely missold a system. After figuring out all the issues I contacted [sensitive content hidden] who sold me the platform who kept fobbing me off and telling me they will be resolved just not immediately and when asked for a refund over a week ago told me management were looking into it and now being completely ignored. I will now be raising a chargeback with my bank. Luckily I found a better platform and moved swiftly. Avoid at all costs. #### Vendor response Hello, We're very sorry to hear you had such a negative experience with the platform and our support. Please know we take feedback like this very seriously and it will be looked into directly by our team. Feedback like yours helps us improve for the future to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at support@hostfully.com or chat with us on help.hostfully.com. Replied March 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/reviews/?page=2) --- Hostfully Reviews, Pros and Cons - 2026 Software Advice