--- title: "Hostfully Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hostfully. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hostfully is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [Hostfully](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/) / Hostfully Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/alternatives/) # Hostfully User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 236 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 134 reviews (57%) - 4 stars: 61 reviews (26%) - 3 stars: 19 reviews (8%) - 2 stars: 9 reviews (4%) - 1 star: 13 reviews (6%) ### Most mentioned pros - Automated messaging, other app integration like ABB, VRBO, Pricelabs, Turno, etc, & direct booking are great. - Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. - We had an easy integration, lots of support during and after we onboarded, and we've been supported by tech and account reps throughout the past year plus we've been using Hostfully. ### Most mentioned cons - So they will email you after they have processed invoices for certain aspects of their site, and tell you they had a billing error and they need to take more money from you! - One issue I have come across is they seem to have billing errors from time to time. - It’s the first one I went with bc I didn’t know any better & now it’s so hard to switch & so much hassle, that they’re basically holding me hostage at this point. ## Hostfully customer reviews Showing reviews 1-25 of 236 (page 1). ### FRB Rentals wouldn't be what it is today without Hostfully. The PMP that keeps on giving! - Overall rating: 5/5 - Reviewer: Rich D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Hostfully platform and especially the team have been a pleasure to work with. They are VERY responsive to anything the FRB Rentals team throws at them, be it a question, suggestion for improvement or a bug. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the one place to rule them all approach. The ability to create all our FRB Rentals listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented. #### Cons At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it. #### Reasons for choosing Hostfully For the investment of time and money, paired with the proven feature sets and references I talked to, Hostfully came out on top for what FRB Rentals needed in a platform. #### Vendor response Thank you, Rich, for such an incredible and thoughtful review. Hearing that FRB Rentals “wouldn’t be what it is today without Hostfully” truly means a great deal to our team. We’re thrilled that the platform’s centralized approach, automation capabilities, and integrations have become such an important part of your business operations and growth. We especially appreciate your recognition of our support and development teams, and it’s fantastic to hear that your feedback and feature suggestions have helped shape the platform over time. Customers like you play a huge role in helping Hostfully continue to evolve, and we’re grateful to be part of your journey. The Hostfully Team Replied May 2026 --- ### Practical & User-Friendly - Overall rating: 4/5 - Reviewer: Alexa S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Hostfully has been positive. The support team has been always responsive and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform is user-friendly and intuitive. Great customer service with people who also speaks Spanish. #### Cons The initial setup can be a bit overwhelming. I found myself needing to read through multiple guides and documentation to fully understand how to configure everything. #### Reasons for choosing Hostfully The follow-up and customer service after my initial contact with Hostfully were outstanding, responsive, supportive, and genuinely helpful. Beyond that, the platform struck a great balance between functionality, pricing, and user experience, making it a smart choice for managing my short-term rentals efficiently. #### Reasons for switching to Hostfully Hostfully offers more standout features. #### Vendor response Thank you, Alexa, for the thoughtful review. We’re so glad to hear that you’ve found the platform intuitive and user-friendly, and that our responsive support team, including our Spanish-speaking team members, has helped make your experience a positive one. We understand that the initial setup can feel overwhelming at times, especially when configuring everything for the first time, and we’re continually working to make onboarding and documentation even clearer and easier to navigate. We truly appreciate your trust in Hostfully and are excited to support your continued growth. The Hostfully Team Replied May 2026 --- ### Easy to maneuver thru the site - Overall rating: 5/5 - Reviewer: Caroline M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Monthly statements are easy to produce. Entry of new properties is easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros straight forward good for the smaller company of 15+ properties good friendly support quick response #### Cons sometimes there are glitches just like every software product. --- ### Get it if you're looking to grow your business! - Overall rating: 5/5 - Reviewer: Kelsey J. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome. Great team to onboard with and open office hours to answer questions between scheduled meetings with a dedicated specialist. There are so many great educational help articles and videos to learn the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. Hostfully takes user feedback seriously and makes updates for a better experience when possible. There have been a few new features already since I started using the platform 6 months ago. #### Cons Cancelling or altering scheduled messages: I currently can't use the Hostfully phone app inbox to alter a scheduled message. It's inconvenient to sign onto the browser on my phone, find the tabs to navigate, then cancel a scheduled message. After cancelling, I then go to messages inbox to select the template and manually send it. The only option to send a template via the inbox is immediately. I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future! #### Reasons for choosing Hostfully The value, integrations, free integrations, and reports #### Vendor response Thank you, Kelsey, for the amazing review and recommendation. We’re thrilled to hear that Hostfully’s integrations, automation tools, and customizable owner reports are helping support your growth while also saving you time and money. It’s especially rewarding to know that our onboarding team, office hours, and educational resources have made your experience a positive one. We also appreciate your thoughtful feedback around scheduled messaging in the mobile app, insights like yours play a big role in helping us continue improving the platform. The Hostfully Team Replied May 2026 --- ### Continues to get better - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service and constant communication and advice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has so many integrations and they continue to add more and more. #### Cons The set up, but that is going to be difficult on any platform. #### Reasons for choosing Hostfully It seemed like it had more tools and support than the others. #### Vendor response Thank you, Jason, for the great feedback. We’re glad to hear that the growing number of integrations and continued platform improvements are making a positive impact for your business. We also appreciate your understanding when it comes to setup, and we’re happy to know that our customer service, communication, and support have helped make the experience a strong one overall. The Hostfully Team Replied May 2026 --- ### Free at last - Overall rating: 5/5 - Reviewer: Huyen L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend Hostfully for anyone who is looking for long term goals to build brand awareness, be more engaged with how to get recognized and of course helping your company look more personal to guests rather than just an operated system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well, I appreciate most from Hostfully is there everything is personally customized by me. Of course it took a year to understand how to work the system and how I could make changes, but it was surely rewarding to understand how to arrange things without contacting support #### Cons I think I am not a fan of the phone app however as long as I use the desktop version on my phone, things are dandy #### Reasons for choosing Hostfully YouTubing and Kara, my personal assistant #### Reasons for switching to Hostfully More properties, automation, customizable, many channel and hosting options with easy functional reports #### Vendor response Thanks for your thoughtful review, Huyen ! We're thrilled to hear that you appreciate the personal customization in Hostfully. It's fantastic that you took the time to understand the system, and we're glad it has been rewarding for you. Your feedback on the phone app is noted, and we'll continue to enhance the mobile experience. We appreciate your trust in Hostfully and are here to support your property management journey. Thanks for choosing us! Replied November 2023 --- ### Hostfully makes it easy to operate our short-term rental activity - Overall rating: 5/5 - Reviewer: Keith F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have great response from support on the occasions we need to reach out to them, but they also have great and detailed online documentation which makes it easy to implement. the system has a lot of bells and whistles and there are lots of "nooks and crannies" but it's easy to get things done and is very customizable and configurable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostfully takes a lot of work and worry out of managing our listings and guest experience. #### Cons The user interface is undergoing much needed improvements. Hopefully they'll be done soon, but it does well as it is, we're excited to see the improvements bear fruit. #### Reasons for choosing Hostfully Hostfully had features we needed and we were happy to pay for them. #### Reasons for switching to Hostfully needed better channel management.. liked the guidebook integration --- ### Generally satisfied - Overall rating: 3/5 - Reviewer: Claudia M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - I find extremely easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels. I have a good overview of ALL the fields and I can bulk edit certain infos. I have to say that this ability has greatly improved the quality of our listing and that is the most important. - I am generally happy with the enhanced reporting tool, although it needs some improvement.- I really appreciate the support team! Available at my fingertips via chat 24h/24h, they are friendly and helpful.- The pipeline allows me to check that all coming arrivals are processed (payment, contract, etc). #### Cons - Slow to load, a bit time consuming to navigate through the platform.- I find the owner reports tools are not robust enough or easy to implement. I feel like there's no permanent accounting, but airy reports. - We have to delete it completely if we don't want to pay for a property that is no longer for rent (or paused), therefore losing all the booking datas – and all datas. We cannot archive it.- Some bugs with the unified inbox tool- Not so easy to edit our customers list #### Reasons for choosing Hostfully The number of channels and the price/quality ratio. #### Vendor response Thanks for sharing your comprehensive review, Claudia! It's great to hear that you find ease in managing property details across channels and value the support team. We are delighted to know that you find easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels, and to know that the Bulk edit has greatly improved the quality of our listing. Also we appreciate you enjoy our enhanced reporting tool, although it needs some improvement. We're actively working on improving platform speed and addressing the reported issues. Your insights on owner reports, data deletion, and customer list editing are noted, and we're continuously striving to enhance these aspects. Your feedback is instrumental in our ongoing efforts to provide a better experience. Thanks for choosing Hostfully! Replied November 2023 --- ### Not what it used to be - Overall rating: 2/5 - Reviewer: Sandeep S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered We have been using Hostfully for a over a year. Overnight they changed the calender view and now it is very difficult to navigate and see dates. If you have more than 25 properties then you will definitely be lost, the mobile browser does not even load more than 25 properties. Have raised this issue and talked to management on a video call and they accepted the problems and said they will do something about it, now they just ignore all emails.Don't take the annual plan, there are too many issues and nobody there to listen, and if you ask for your money back you will only get silence. Here are some more issues:- Direct booking confirmation number are very long over 20 characters which makes no sense.- Booking.com API is outdated, new amenities on extranet will not be sycned. Have complained about this but nothing being done.- App is very limited - Customer support says 24/7, but they can take upto 3 hours to reply also.- The product is getting worse and they are increasing prices.- Most of the times when you have an issue you will be given an article to solve the problem, they will not do anything for you, same with setup.- If you have an issue and the rep does not have the solution, the simple solution they have is to say that "higher tier are working on it" no matter how many times you follow up that is the response and their way out of not doing anything.- If you use VRBO then you must use USD currency for all your properties. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Fast to set up if you have previous experience and user friendly #### Cons Buggy calender, no proper reservation numbers, poor customer support #### Reasons for choosing Hostfully Features and old calendar view #### Reasons for switching to Hostfully More rooted towards hotel rather than vacation homes. #### Vendor response Thank you for sharing your experience with Hostfully, Sandeep. We're sorry to hear about the issues you've encountered and we appreciate your feedback as it helps us to improve our services. We apologize for any inconvenience caused and we're committed to addressing your concerns. If you have any further feedback or suggestions, please don't hesitate to reach out to us so we can assist you further. Thank you for choosing Hostfully. Replied March 2023 --- ### Critical Feature Missing - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Hostfully does have some good features.. #### Cons Hostfully is missing a KEY FEATURE that is pivotal to operating a short-term rental business in an efficient manner! The missing feature is their integration with VRBO. While Hostfully allows you to set up "automated messages" to guests who book through Airbnb, they lack the integration to do the same on VRBO. This is something that they won't tell you during the training sessions, so please take this as your warning!! After I signed up for Hostfully, I learned about this lack of integration and immediately canceled and am now using Guesty which not only has integration to message your guests automatically from their platform, but they also have many many more features as well! If you're serious about growing your short-term rental business, I highly recommend using software that can support you (not Hostfully)! #### Reasons for choosing Hostfully I chose Hostfully because I thought they had almost identical features to Guestsy, but at a lower price. I was wrong. Hostfully is missing key features and integrations, like not being able to send automated messages to VRBO guests through Hostfully. #### Vendor response Hi Bailey, Thank you for trying Hostfully. First, I want to apologize for the miscommunication on how our automated messaging works since it works for all channels including Vrbo. I believe the limitation you are referring to is the lack of a Vrbo messaging API. This prevents you from receiving messages in Hostfully sent from the Vrbo guest portal. You can still automate emails to your Vrbo guests and when they respond, correspond with them via email directly from the Hostfully inbox. The lack of a Vrbo messaging API comes from Vrbo themselves. We are patiently waiting for Vrbo to add this to their official API. We are proud to have reached the exclusive "Preferred Partner" status for Vrbo, and because of that, we only integrate through their official API. We do not scrape data/emails in an unofficial way, where a simple change in HTML code could break the "integration". In the meantime, the workflow mentioned above works well for our customers. Replied December 2021 --- ### Great product overall, definitely needs work, but great integrations - Overall rating: 4/5 - Reviewer: Chelsea D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I still believe in this product despite some of our biggest frustrations. Personal communication or the ability to have an assigned account manager would be HUGE. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros We love the integrations! Most are seamless. The calendar view is good and most of the Company level settings are nice to have. Chat customer service is great for smaller, less important issues. Templates and triggers are nice and it's always great that we can provide feedback. #### Cons When really big, impactful problems arise, there is NO ONE to speak with. Sometimes it's much easier to pick up the phone. #### Reasons for choosing Hostfully Overall integration compatibility, user experience, customer support #### Reasons for switching to Hostfully User experience #### Vendor response Thank you for your review and feedback on our product, Chelsea. We're glad to hear that you appreciate the integrations and find the calendar view and templates useful. We understand your frustration with the lack of personal communication and assigned account managers for bigger issues, and we're actively working on improving our customer support. Please continue to provide feedback as it helps us to improve the product and provide a better experience for our users. Thank you for choosing Hostfully! :) Replied March 2023 --- ### Hostfully is the software that brings everything together! - Overall rating: 5/5 - Reviewer: Rob S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with Hostfully has been great! It takes some time to get to know the ins and outs of what it can do. But once you learn it, there is no reason to look elsewhere! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostfully is a robust vacation rental management platform that offers a range of features and tools to make managing vacation rentals easy and efficient. Hostfully's integration with popular listing platforms like Airbnb and HomeAway makes it easy to manage all of your rental properties in one place. At the same time, its reporting and analytics tools provide insights into occupancy rates, revenue, and other key performance metrics.I genuinely appreciate the platform's user-friendly interface and responsive customer support, as well as the platform's ability to automate many of the tedious tasks associated with vacation rental management. Their chat function has live people on the other end, and the response time is usually minutes (not hours or days)!Overall, if you're a vacation rental owner or property manager looking for an all-in-one solution to streamline your operations and improve the guest experience, Hostfully is definitely worth considering. #### Cons I waited too long to implement a channel manager. I had 12-15 properties at the time. The more properties you have, the longer the implementation takes. For anyone planning to manage more than five units, do yourself a favor and take the plunge early. #### Reasons for choosing Hostfully Hostfully was the perfect blend or usability, affordability, and functionality. With Hostfully, I know I can scale my business to 100+ units without the need for additional software. #### Vendor response Thank you for taking the time to share your positive experience with Hostfully, Rob. We are thrilled to hear that our platform has made managing your vacation rentals easy and efficient, and that you appreciate our user-friendly interface and responsive customer support. We're glad that our automation and reporting tools have been helpful in streamlining your operations, and we look forward to continuing to provide you with a great experience. Thank you for choosing Hostfully! Replied February 2023 --- ### after three months of subscribing, still only have half a system working. no customer support to fix anything in under two weeks. - Overall rating: 2/5 - Reviewer: Sebastian H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered It has not been a good experience, and the things they promised might not be ready for months, and the issues I'm having probably won't be resolved for another several weeks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros kind, yet unhelpful staff. But besides this, their system is slow to onboard some OTA's and does NOT link for previously reserved bookings. So this is NOT a good system if you have over 20 listings since you'd need to check ALL properties daily for any changes, modifications, messages, or cancelations, on reservations made previous to the day the sync for that specific OTA takes place. #### Cons over worked employees have a two week response time, and it's uncertain that in those two weeks you will even have a resolved question, just an answer that you might have to wait another two weeks for a follow up. #### Reasons for choosing Hostfully I chose this due to the slightly lower price, but I regret the $5 savings since half of the system does not even work right now. #### Reasons for switching to Hostfully I made the switch based on the potential for better reporting and software integrations which they promised me would be ready 3 months ago now. #### Vendor response Thank you, Sebastian, for taking the time to share your experience so candidly. We’re truly sorry to hear about the delays, onboarding challenges, and support frustrations you encountered, especially while managing a large portfolio of listings. We understand how critical reliable OTA synchronization, timely responses, and smooth onboarding are for day to day operations, and we recognize the impact these issues can have on your business. While we appreciate your acknowledgment of our team’s kindness, it’s clear that we fell short in delivering the level of responsiveness and functionality you expected. Your feedback is important and will be shared internally as we continue working to improve both the platform and the customer experience. The Hostfully Team Replied May 2026 --- ### Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily. - Overall rating: 3/5 - Reviewer: phoebe H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Its cheap and does everything other PMS things do. #### Cons SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it. #### Reasons for choosing Hostfully Price. its cheap. The support team is great. #### Vendor response We appreciate your honesty, Phoebe. Sorry to hear about the frustration with the load times, We're actively working on improving the speed and performance to enhance your experience. Your feedback is crucial, and we're committed to making Hostfully more efficient for you. Thanks for sticking with us and for sharing your thoughts. Replied November 2023 --- ### Hostfully Review - Overall rating: 2/5 - Reviewer: Dan K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Not very good to be honest. Never completed onboarding and I don't even use the PMS. If I could get a refund, I would. The first onboarding session was a nightmare with connection issues. Everything takes so long to action. I was previously with another PMS at a previous firm and they did all the uploading on our behalf - was not even an option with Hostfully.All my business is derived directly by me and Hostfully has only been an expense so far. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I liked the fact it had integrated calendars and seemed easy to use - I was wrong in my opinion. #### Cons The database looks really old and dated. It is slow to load and the calendars do not actually sync like they are meant to. I am having to manually sync them often #### Reasons for choosing Hostfully Based on price initially, but in hindsight, I selected the wrong product #### Vendor response Thank you for sharing your experience, Dan. We're sorry to hear about the challenges you've faced with Hostfully, and we appreciate your feedback on the appearance, speed, and calendar syncing issues. We're actively working on improvements to make our system even more user-frendly. We're here to help and ensure a better experience for you. Replied November 2023 --- ### PMS review - Overall rating: 5/5 - Reviewer: Eric L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am pleased with the value received for the features offered. Hostfully is always innovating it seems, so it is nice to get new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Hostfully's support and knowledge hub for learning the systems. The chat bot to quickly navigate the Help center is useful as well. #### Cons The UIX for messaging and inbox could be better, but it is sufficient. At times, messages load slow at times. #### Vendor response Thank you, Eric, for taking the time to share your experience. We're glad to hear that Hostfully’s support team, Knowledge Hub, and chatbot tools have been helpful in navigating the system and delivering value. Your feedback on the messaging and inbox experience is appreciated, and we’re always working on enhancements. Insights like yours help guide our improvements. It's great to know that our pace of innovation is making a difference for your business, and we're grateful to support you on this journey. - The Hostfully Team Replied October 2025 --- ### Vacation Rental Management Ease! - Overall rating: 4/5 - Reviewer: Carly F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time! #### Cons There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end. --- ### Great platform with outstanding customer support - Overall rating: 5/5 - Reviewer: Alexander B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered A great experience over the nearly 4 years that we've worked together with all Hostfully team members being helpful and kind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support team are amazing, responsive and always friendly. The platform itself has a great selection of integrations and it is constantly expanding. The Hostfully dev team is constantly adding and updating things and everyone always seems open to new ideas and ways of improving. #### Cons There are a few features that would be nice to have for the Portuguese market like certified invoicing and guest check-in, however these are usually handled by integrations. A more robust owner's portal would be a great plus too. #### Reasons for choosing Hostfully Price quality was far above any other option and they always look for ways to improve. #### Vendor response Hello Alexander, Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with our platform and customer support team over the past nearly four years. It's fantastic to know that you find our integrations valuable and appreciate our continuous improvements and responsiveness to new ideas. We appreciate your feedback on features for the Portuguese market and the need for a more robust owner's portal. We'll certainly take these suggestions into consideration as we continue to enhance our platform. Thank you for choosing Hostfully for its price-quality ratio and for sharing your positive experience! Replied July 2024 --- ### Outstanding Customer Service - Overall rating: 4/5 - Reviewer: Celia C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good integration, simple overview, outstanding customer service. Costly in time and investment if you only have four properties, likely a better investment for those managing more than four properties. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service and support is first rate. Great attitude from everyone. #### Cons Too a lot of time to get set up initially. I only have four properties so that was a significant amount of time for the return. VRBO is one of my main platforms and it integrates but since integration we get far less bookings from VRBO. Continue to have a payment issue as a lot of US and non European payment cards don't meet new European improvements in card security, so annoying we can't always get payments and have time consuming operation to track this and get money from people. There are work around but it limits the use of Hostfully. No mobile app version. #### Reasons for choosing Hostfully n/a #### Vendor response Thank you for sharing your feedback on your experience with Hostfully, Celia. We're glad to hear that you fin our customer service outstanding and our system simple overview and we apologize for any issues you've had with set up and payment processing. We do believe that Hostfully can still provide value even for those with fewer properties. Regarding the payment issue, we're We would also love to communicate that we already have our mobile app lunched! Thank you for choosing Hostfully :) Replied February 2023 --- ### Property Management Software - Overall rating: 4/5 - Reviewer: Mimsy A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We used Hostfully for less than 2 months and I think I cannot tell yet. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It helps us manage our listings on multiple platforms in one software. #### Cons Slowness response of the site when eve you change pages. #### Reasons for switching to Hostfully The owners decided to switch to Hostfully. #### Vendor response Hello Mimsy, Thank you for your review! We're glad to hear that Hostfully helps you manage your listings on multiple platforms within one software. We appreciate your feedback regarding the slowness when changing pages and will work on improving the site's responsiveness. Thank you for choosing Hostfully, and if you have any further feedback or need assistance, please reach out to support@hostfully.com. Replied July 2024 --- ### You get what you pay for - Overall rating: 4/5 - Reviewer: Sara A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It does what is supposed to do. is the best platform on the market? probably not. It is easy to use if you want to automate some stuff you don't want to do manually, but it has a lot of improving to do regarding options. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It is easy to use, if you do not have experience using a property Management platform, this could be an easy training platform, it does what is supposed to do, however, if you would like to customize things, from one channel to another or to separate functions, this is not it. #### Cons The time response for the customer service time is eternal. They do not reply in less than 2 hours even though is a "chat", Once you have an open ticket it may take them up to 2 weeks to respond regarding 1 issue. #### Reasons for choosing Hostfully It was not my decision, and it was cost effective. #### Reasons for switching to Hostfully Change of Job #### Vendor response We appreciate your feedback on our platform, Sara. It's great to hear that our platform is user-friendly, especially for those new to property management. We understand your desire for more customization options across different channels and functions, and we'll take that into consideration as we work on improving our platform.Thank you for choosing Hostfully for its cost-effectiveness. We appreciate your valuable feedback and for choosing us! Replied June 2023 --- ### Me and Hostfully! - Overall rating: 5/5 - Reviewer: karleen m e. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love it! Just need a more versatile app #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of managing the booking and inquiries under the "pipeline". The ability to create custom content and creating a guest guide that is actually useful. I love the ability to create my shopping Marketplace for guest meals. Your customer support is the BEST! Thank you to the team for getting me through difficult spots. #### Cons It can be difficult to figure out things I can't resolve, but support is there to help until it's resolved. I do find the app limiting when I'm traveling. I have to call home to ask someone to use the desktop to resolve tasks. #### Reasons for choosing Hostfully guest guides #### Reasons for switching to Hostfully Guest guides and easier to use #### Vendor response Thank you so much for your positive feedback and kind words, karleen M! We're thrilled to hear that you love the ease of managing bookings and inquiries through our pipeline, as well as the ability to create custom content and our Guidebooks. We're also glad to know that our customer support has been helpful to you during challenging situations. We understand your desire for a more versatile app, especially when you're traveling, and we appreciate your suggestion. Thank you again for your support and for being such a loyal customer! :) Replied May 2023 --- ### Without Hostfully we could not manage our current list of vacation rentals - Overall rating: 5/5 - Reviewer: Sandi W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something. #### Cons The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar. #### Vendor response Thank you for your amazing review, Sandi! We're thrilled to hear that Hostfully has made a significant difference in managing your vacation rentals in Newport, RI. Thank you for your feedback about the App's limitations, and we appreciate your understanding as we work to enhance our offerings. We are glas to hear you find our Customer service team Excellent and dedicated, they will be always here to assist you. Thank you for being such a great customer! Replied November 2023 --- ### Avid User - Overall rating: 5/5 - Reviewer: joanne s. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love Hostfully. We had switched to TRACK a year ago and had an unpleasant transition and experience, and we came back to Hostfully with a lot of feelings of relief. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great design and easy user interface, simple but complex at the same time. Everyone also always loves the guidebooks of course. I find the Hostfully customer support to be top notch as well. #### Cons There are not many qualms I have. I appreciate the photo arranging gallery has become a lot more efficient and easy to use from a recent update! #### Reasons for choosing Hostfully Experience, the sales team is great, and ease of use. #### Reasons for switching to Hostfully We had used Hostfully before trying TRACK, and regretted it! I convinced our team to go back to Hostfully. #### Vendor response Thank you for your review, Joanne! It's great to know that you find the PMS and the Guidebook easy to use. We strive to provide superior customer service and are thrilled to hear that you love our team Thank you for believing us, we are honored you had chosen us again! Replied September 2022 --- ### Avoid at all costs ! - Overall rating: 1/5 - Reviewer: Dhruv K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Terrible, I had really bad customer support who just fob you off and never answer you and just say management are looking into it. Will never get your money back so raise a chargeback with your bank before it’s too late. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros User interface was good but the bad outweighs the good. #### Cons Absolutely shocking, at first they promise you the world and get you set up with an onboarding specialist which to be fair mine was very nice, however I started to notice problems after fully set up such as if a guest books more than one room this has to be manually adjusted and that in booking.com it does not show your bathroom info if you have apartments and constantly syncs out your bathroom information. There was also an issue with the reporting where data is not being pulled accurately and I was completely missold a system. After figuring out all the issues I contacted [sensitive content hidden] who sold me the platform who kept fobbing me off and telling me they will be resolved just not immediately and when asked for a refund over a week ago told me management were looking into it and now being completely ignored. I will now be raising a chargeback with my bank. Luckily I found a better platform and moved swiftly. Avoid at all costs. #### Vendor response Hello, We're very sorry to hear you had such a negative experience with the platform and our support. Please know we take feedback like this very seriously and it will be looked into directly by our team. Feedback like yours helps us improve for the future to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at support@hostfully.com or chat with us on help.hostfully.com. Replied March 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/reviews/?page=2) --- Hostfully Reviews, Pros and Cons - 2026 Software Advice