Very Pleased with Mycloud!

First and foremost the customer service is awesome. they are all so nice and very helpful. they strive hard to answer the questions in a timely manner. sometimes there is a whole team working on my issue so its done faster. The program itself is simple and really easy to understand (once you have done it a couple times). It has saved me loads of time as i am able to load items all at once instead of one at a time. Its very fast and syncs within seconds for real time availability. The emails sent by the channel manager are spot on and very quickly sent from actual booking time to email transmission. this helps in keeping my real time availability up to date. I manage/maintain 8 properties on this channel manager and its a breeze. Admin is a piece of cake as well, i also love that you can add as many users as you want, customize their capabilities and send notifications to as many emails as you want as well. All in all the program is wonderful and so affordable. Its perfect for a big corporation or the smallest of properties. A++ in my book.

Pros

Ease of use, clean and simple.

Cons

could use more features like closed to arrival or departure and cut off days.

Compact and Easy to Use

its very much hassle-free, and easy to use.

Pros

the fact that its internet-based and I can access mycloud from my home as well

Cons

the fact that we don't get the break up for the BB revenue. for now, we only the total of the whole month. and we don't get dummy bookings for the NO SHOW.

Overall it has been a satisfying experience

Structuring the operations Eliminating manual errors Online access from multiple locations

Pros

The software is robust. It usually has more features than you can use. Almost everything I have wanted was already incorporated. Rate for the product is very reasonable. Sales and Training personnel are most accommodating and co-ordial.

Cons

Having too many features sometimes clutters up the interface. Customization is not too easy and is often not accomplished. Lack of of face to face interaction reduces the confidence level initially. Lack of face to face interaction also makes request for changes/customization a lot more difficult.

The WORST property management system I've seen in my 20+ year carrer

We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

VERY EASY TO LEARN

Pros

THE SOFTWARE TO A NEW USER IS SLIGHTLY COMPLICATING IF YOU GO INTO DETAILS OF THE SOFTWARE. BUT FOR BASIC DETAILS IT IS EASY TO CATCH UP WITH SOME PRACTISE. THE CUSTOMER SUPPORT IS AMAZING.

Cons

NO DISLIKES AS SUCH. YOU NEED TO PLAY WITH THE SOFTWARE TO KNOW HOW TO USE IT. MOREOVER THE CUSTOMER SUPPORT IS VERY PATIENT AND ALWAYS AVAILABLE ON CALL TO HELP SOLVE EVEN THE MINOR ISSUES.

To much complicated

Only booking engine as of now

Pros

The service staff is helpful but nothing yet connected to channels etc I m still waiting for them to connect to use it properly

Cons

The complexity To much option to many work has to be done but suppose to reduce my manual work that's why I purchased

clive bila

my experience is to make research to companies that assist most tourism business that help get more bookings for accommodation and other travel arregement

Pros

marketing ,branding, website development.

Cons

to least namakgale tourism inf centre & tour operator

User friendly and great support

Pros

I used to use another software on site and got a problem with server. So I am looking for a cloud basis software. My Cloud Hospitality answers my all requirements. Moreover, support team really listens and fulfills all questions and requirements. Their software is user friendly. Thanks

Try it to know it

Mycloud is a one stop shop for hotels that are looking for 1. user friendly program 2. easy switch from existing platform 3. Fully integrated from PMS - CM from POS - HK to ENG. With an online chat feature, you always have someone who will respond; supported by a management team who ensures client satisfaction. Four stars because I believe there is always room to improve and being consistent is paramount. Try it to know it.

ROI

Switching to My Cloud PMS not only improved our ROI but also helped us exceed our revenue projection within the first three months of use.

Good solution

We have been using this software for last 2 years and found it very easy to use and an integrated system that manage all hotel operations, channel management very smoothly.. Happy to choose Mycloud for it being stable, trouble free, and good customer support.

General Manager

The system very practical for our hotels, control of room inventory. we have satisfied with Mycloud hospitality system.

happy to the user - great solution for the new generation ahead

great solution and great management tool

mycloud PMS

i want to try.because i want a good management on my hotel.