Customized service and personal contact with no time wasting. Quick and efficient problem solving management>

Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :)

There is nothing I do not like. They constantly improving.

We got this because entering all our services in Resbook was very painful.

*We can't credit agents money back in preno, which always requires tech support *It would be handy to change the date in services. We we have a 3 night stay and forgot to add a bottle of wine on the first night, it shows on the receipt they had the wine on the last night. *I would prefer to invoice the agent in preno, not xero and leave the booking highlighted until the money is paid.

It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board.

The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming. 2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

Very good once we got started. The support team were very patient and polite, despite the confusion

Bookings seem to be easily managed once set up, all the most important information is all together on the booking information. Also appreciated the useful marketing and hotel management information that was freely available

The set up process. As most of the set up is done manually by us the process of understanding how the software worked was frustrating at the beginning. Unless you are very familiar with the software and the language it was confusing at times, especially when Preno was the PMS and the booking engine and channel manager was integrating at the same time with STAAH.... Two different systems that seem to work differently, understanding the relationship took some time to get my head around. It was further complicated by the fact we were moving from another PMS so there were some issues transferring the correct information across. There was a lot more work to changing systems than was anticipated.

Everything. Best software package I have utilised in hospitality in 35 years experience. My answer is summarised in one word: Finally!

That we hadn't discovered Preno before 2 prior software programs

Excellent booking system - easy, friendly

I use PRENO booking system at the guest house daily, it is easy to use, the program keeps all the data of stayed guests which comes handy for returning guests. I am extremely happy with this program, and I highly recommend this booking system to any accommodation service.

I didn't have enough challenges yet not to dislike something about this software.

The simple layout and mobile device optimisation.

The login process is a bit slow - it would be ideal if a fingerprint or facial recognition could be used in order to gain access.

Easy to use so frees up my time

Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support. I have no complaints at all. I HIGHLY RECOMMEND this product and the team.

The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

Preno always solve our problems, except for viewing card details without a charge

Was easy to integrate with our existing business

Missing the Google channel that was introduced last year. We know other PMS dont charge for viewing guest card details, we feel that should be part of the package

The platform has really worked well for us managing a small property. This system is more suited to smaller properties, saying that the system justifies its position as it really covers many great areas of the hotel operations.

More flexibility of the system should be provided. Some areas of the system we do not like the way it is positioned and we should be able to change this to our liking.

Preno solved no problems whatsoever. I don’t understand why the owner even went into this line of work if they couldn’t solve even the most basic of problems. Only worried about selling the product and employing more marketing people than perfecting their product and providing customer service.

There is absolutely nothing about Preno that I can say was good.

No customer service. Not willing to listen to the customer. Unable to make simple changes to their software even though they are a software company. Overpriced for a very very basic system.

I really enjoy using Preno. I find it intuitive re: most aspects. I am not considering going elsewhere, and have recommended the product to other business owners.

Simple for both FOH and Housekeepers to use. Adaptable to individual business circumstances. GREAT customer support.

Integration to Kounta and Xero problematic in terms of how I manage my business. I really DON'T like that you can't amend the default payment option (though you can add additional ones).

Have found Preno has been very useful and important tool in my business, once I set up Preno it meant my book keeping and diary work was at more than halved and the risk of overbooking minimized. Took so much stress out of the Hotel management side of my business.

Very easier to load guest information. One shop stop for bookings, payments, covers across booking channels so avoids overbookings, very easier to retrieve any data needs for accounting purposes.

Nothing. I found it very useful. Even when using it with my phone to check for booking it was useful.

Ease of use and great user support

We have been with Preno for 9 months and although we are about to change it is not because of the Preno product. Preno is an easy to use booking system that continues to develop. I believe it has a little way to go to tick all the boxes in terms of being a comprehensive system but it has many outstanding features that make it an easy to use and responsive programme. The staff at Preno are also outstanding. They are always available and so support never far away when needed.

Still lite on features but developing. Some essential elements of the PMS are missing but the team is willing to listen to feedback on this.

I like the booking engine and PMS system that I'm using at the moment. they are easy to use and very helpful to my daily business. Save me a lot of time.

how do guests purchase a voucher? I hope this function can be solved.

I love how integrated the product is and ease of use. I also appreciate the different levels of access staff can have, and the reporting you can pull from the system. The customer service Preno offer is superb.

would be great to scroll across when looking at the bookings, instead of having to select the date.

We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the full switch in March 2016 as the season started to wane. No regrets, no issues - seamless transition and 100% happy with our decision. The Preno team are brilliant to work with - so responsive when very rare issues arise. Always listen, and try and find a resolution as quickly as possible. Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier. Best decision we have made in a long time by far.

Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.