Preno Software


 

Preno is a cloud-based hotel management solution that offers booking management, channel management, accounting and reporting functionalities within a suite. The product caters to independent hotels, hotel chains, timeshares, bed and breakfasts, motels and more.

Preno features front-desk management, which allows users to manage hotel bookings, check-ins, check-outs, payments and bills. Back office management functionalities include rates management, agent commissions, housekeeping and channel management. With the help of the channel manager module, users can manage bookings from third-party hotel booking websites such as Expedia, Booking.com and Agoda.

Preno offers Xero integration which allows users to manage invoices, agent commissions and payments, deposits and bank reconciliations. The product also integrates with Kounta POS, which pulls payment data automatically from the point-of-sale system and allows hotel staff to to bill services and products directly to hotel rooms. Users can also prepare accounting reports.

 

Preno - Calendar
 
  • Preno - Calendar
    Calendar
  • Preno - Mobile check-in
    Mobile check-in
  • Preno - Reporting
    Reporting
  • Preno - Booking management
    Booking management
  • Preno - Mobile booking
    Mobile booking
Supported Operating System(s):
Web browser (OS agnostic)

12 Reviews of Preno

Showing 1-12 of 12

 

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Jensen from Gallery Apartments Warrnambool

October 2017

October 2017

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great system for our small business, we love the fact that it can be accessed from any computer, tablet or phone with ease, so we are no longer tied to the desk. Customer support is amazing and fast. We looked around at other online PMS and nothing was as easy as Preno.

Could honestly recommend it to anyone.

Cons

The Xero integration, purely because we don't use Xero for our business, but this is minor for all the other Pros.

Source: Capterra
 

Melissa from Bowen Arrow Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Love how easy it is to use. The staff and back up service for queries is fantastic

Ease-of-use

Functionality

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Value for Money

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The symplicity to use and large easy to read font, with not too much on one screen at one time to confuse.

Pros

Its so easy to use, user freindly right from booking in, adding extras to the bill, the first site with colour recognition on bookings, reports and sending through to Xero.

Cons

I use the notes for bookings that may have special requests or to link with bookings made via email. It would be good to see a different colour or a symbol for bookings which maybe attached to email which is then able to place the date of the email to be able to find quickly.

Source: Capterra
 

Susan from The Christchurch Club
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

a great software product, very easy to use

Ease-of-use

Functionality

Product Quality

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Value for Money

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Cloud Based, simple and easy to use

Pros

Cloud based, easy to use. Like the drag and drop option to move bookings from room to room and dates. Also like the integration and billing with our xero accounting software.

Source: Capterra
 

Annick from Alpenhorn Holiday Units
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Made my life much easier and love the way it connects with STAAH and Xero.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Makes running an accommodation business very easy.

Pros

Reliable, fast, easy to use. Makes book keeping and taking bookings super smooth. Like the way it keeps guest details for return guests. Excellent online support.

Cons

Would like to see a feature where you can put guests on a waiting list. The calendar is sometimes a bit frustrating because you can only scroll through a 2 week window. If a guest cancels, their guest details disappear. Would like to keep them on record just in case they book again.

Source: Capterra
 

Nisha from Eco Villa
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I love this software and the company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Support

I am a big supporter of new software and innovative companies always looking for improvement and Preno ticks all those boxes. I love their product and their customer service is tops! It couldn't be any better. They are working on continual improvements and I think it will be the best software to use out there! Currently it is extremely easy to use and it has some wonderful features. I love the house keeping feature that allows me to print out a form for the girls so they know how to configure the beds in each room and any notes that are applicable. The check in and payments systems are also extremely easy to use. Couldn't rate it enough! They have already implemented some great features from my feedback and I've only been using the product a few months... A very fast moving and great company to deal with. They are also taking initiative and working with my channel manager to deal with any issues and make the systems as user friendly as possible.

Pros

Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance.

Cons

There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic.

Source: Capterra
 

Lee from Surrey Court Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

It's like they read my mind!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Nothing but positive. Excellent support, great value, easy to use. I particularly love the prompt chat responses and product updates!

Pros

Easy to use, EXCELLENT service, quick updates

Cons

Can't think of any

Advice to Others

Nil

Source: Capterra
 

Louis from Tongariro Crossing Lodge

April 2017

April 2017

Preno - we'd be lost without it!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Using Preno has been critical to our success as new lodge owners and operators. There is already a lot to learn setting up a new business in an unfamiliar industry. It is truly hard to imagine how we would have coped without using Preno to manage our bookings and inventory, as we took on a thriving business in the peak season. The Preno team was a great resource for advice and ideas from the first contact - before we even signed up as customers, and have remained so. Help is only ever a chat message away. With the Xero integration and seamless connection to our channel manager, Preno automatically takes care of many processes and task needed to run our lodge smoothly. Plus with its revenue and occupancy reports, we have all the information we need to understand how our business is performing right at our fingertips.

Source: Capterra
 

Rob from Palm Motel Waihi
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best in the business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Having looked at several Property Management systems, this fits perfectly with what we are wanting to achieve. From ease of use all the way through to obtaining the reports we need, this is ideal. We wouldn't be as successful without the Preno system.

Pros

Ease of use

Cons

None

Advice to Others

No

Source: Capterra
 

Heather from Ruapehu Country Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

I love it -every day!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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I don''t have a huge background in hospitality so changing to Preno was like a breath of fresh air. Our small four roomed bed and breakfast is so easy to manage now with Preno - the workflows seem logical, the colour coding for invoicing and payments mean that at a glance you can see who owes you money still. The staff are incredibly responsive when you have questions. I feel that there is value for money - great features - I would unreservedly recommend Preno.

Pros

It follow simple workflows and is logical to follow. The knowledge base is also very straightforward. THey connect with the big boy channel managers :-)

Cons

There are a few features that I would like to see developed in the future but these are nice to have rather than need to have.

Source: Capterra
 

Wendy from Decks of Paihia Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

Don't hesitate - it's brilliant!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the full switch in March 2016 as the season started to wane. No regrets, no issues - seamless transition and 100% happy with our decision. The Preno team are brilliant to work with - so responsive when very rare issues arise. Always listen, and try and find a resolution as quickly as possible. Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier. Best decision we have made in a long time by far.

Pros

Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Cons

Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.

Source: Capterra
 

Gideon from Boissy bed with breakfast Orange

September 2016

September 2016

Boissy B&B Orange

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

It was a very easy transition to switch to Preno . The training was done, in a very professional way.The team support was there from the beginning and NO waiting time if you needed assistance even after hours and on weekends. The features and functionality is very applicable in my busness,and I know that it was to correct choice of automate the accommodation bookings.

Source: Capterra
 

Tammy from Causeway Hotels
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Super clean interface & easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've tried a few different property software before but Preno is our favourite. If you have a small- medium size hotel and love a platform that's easy to use, give it a try. Their pricing is quite competitive

Pros

clean interface, easy to use, many useful functions

Cons

can't think of any, probably the time zone differences cuz they're based in New Zealand? but no big deal

Advice to Others

The software developers used to work for boutique hotels. Quite a cool bunch of guys to work with.

Source: Capterra