Organization and ease of reservation/booking management.

I love the simplicity, clean interface of the software, ease of use, and accessibility. Customer support is phenomenal; respond time is almost instantaneous. Team Roomsy is consistent with upgrades and improvements based on their customers needs. What an awesome product! We use it for the management of our corporate apartments both in the U.S and internationally. Roomsy has simplified our reservation and booking process at a fraction of the cost than most property management systems.

Overall, this is an easy, well designed online program that doesn't need you to download a program. Everything is easy access from anywhere, secure, and easy to use.

They customize for the size of your company. Ours is a small company and they were really helpful and understanding. They walked us through everything in set-up, answering any questions we had and helped us understand the pricing. Quite transparent on how they do things and what they cost, I find everything informative and straightforward. The reports generated are great and easy to understand, receiving all reports needed for our accounting team. Customizable templates for the registration cards and invoices are easy to modify and understand. I was also able to send a provided reservation page code to my website and app designer people and it works so far.

Sometimes can't find full report I need. Solved with customer support. Other thing is that they don't have a way to secure Credit card Information fully to hold reservation for guest if you don't have a connection for booking through Booking.com or Expedia Etc.

Roomsy could get the job done if it was the only booking/pms platform in existence, but it's nowhere near the best in functionality or value. When I checked out various properties featured as testimonials on Roomsy's website, I discovered most of them had switched to a different booking engine... Not a good sign.

The back end functionality for making reservations was really nice, drag-and-drop, clean, etc. The customer service agent I talked to was friendly, like most Canadians tend to be.

Minimal reporting, support features, and sub-par front end booking. No availability calendar, which is a standard for online reservations (isn't it?!).

We can book 100% without error. Double bookings cannot occur if staff follow the procedures. When I have problems and I call Roomsy staff, I always receive good support.

The software figures the pricing. We do have to assess the final amount because the system may go to default. Its easy to add extras that automatically are added to the final charge.

We like Roomsy, all of it. We may go further and charge through Roomsy. We have kept our other systems which are business centered for aggregating costs, but Roomsy manages our occupancy beautifully. Our customers enjoy the printed, emailed registrations and invoices. Twice the program forced me to buy a larger program. The first time I could continue with my work, but the second time Roomsy stopped and I had to buy up. Thankfully customer service reversed the service to the level I desire. This has not happened again. Thankfully.

The ease of use is my favorite part about this software. I have a lot of employees that aren't the best with technology and they caught on so quickly. It is THAT easy to use. Roomsy has also saved my property from overbooking on many occasions. It is so helpful in keeping track of reservations, payments, invoices and even more like housekeeping, employees, and out of order rooms. It was more than I could even ask for! It is very affordable and I absolutely love working with customer support. They are the most helpful, friendly and understanding people. If they can't help me out right away then they will work to help me as soon as possible. It is really great to feel like I have people on my team. Just because I mention that Roomsy is basic and easy to use, doesn't mean that it is lacking by any means! They have a master schedule that keeps a list of all of the bookings for an unlimited amount of time. This schedule can also be filtered to a smaller amount of booking or room types. This feature is awesome!! I also love that I have a floating dialog box that I can quickly and easily look at all of the important items for today. This shows me guests that are checking in today, guests that are already checked in and guests that are checking out today. It also gives me a heads up for any guest with an outstanding balance! Love it! It gives me the ability to sync with OTAs and even helped me put an online booking widget onto my current website. I couldn't live without Roomsy!

The only con that I can come up with regarding Roomsy is that I didn't find it any sooner! This could have saved me so many times in the past. I am just very thankful to be using it now!

Overall you need a software that makes your personal and business life easy and not add more complications besides the ones you usually have. The software very good for training new employees and provide each with an account. It is reliable and most importantly the support is actually there.

Very user friendly especially if you have various staff members working on it. Training a new comer holding not more than a high school degree is very simple and straight forward. New employees can learn it in literally in few days. So you don't have to worry in replacing a receptionist with the software. You can also do the booking yourself remotely so at times i do not even need a receptionist to do it.

Well every system have minor glitches but the tech support is great. I can mention support team for instance who responds to our business concerns in a timely manner and can fix or do adjustments almost immediately.

Ease of use and inexpensive.

The integrating between roomsy and OTA (online travel agency) is real time to prevent any mistake. The booking engine is very easy to use and helpful to manage our available rooms. Pricing is very affordable.

What I like least about this software is the time of support which is 15 hours different to our location. Beside that, it is very hard to find a flaw of this software. I really like it a lot.

Roomsy is the easiest PMS for hoteliers to use. Even a person without previous experience with PMSes can easily learn to use Roomsy in no time. And Roomsy covers most daily operations of a hotel so the hotel manager only needs to focus on taking care of the customers.

Sometimes there can be a minor issue with OTA integration. But for small scale hotels, this should not be anything significant.

We have been using Roomsy since it was InnGrid over two years ago. It is very easy to use and understand for all our employees and provide all the information that we need. Connection to Booking.com & Expedia.com is a great thing and no additional charge. Highly recommend!

Very easy to use. Channel Manager Integration. Good customer support. Very affordable.

Excellent

Great software easy to navigate great price excellent support

Nothing I am completely satisfied glen is very helpful so is raj

Great support, easy to use software in the cloud, accessible from anywhere I am, configurable to give certain rights for staff, so they do not see what they don't need to to.

Easy to access, online, in the cloud, has enough integrations with Booking engines such as booking.com and expedia. Raj and his team are always available and very willing to sometimes repeat their instructions without making you feel a fool for asking the same questions again and again. Software is easy to use. They have great how-to videos, which you follow on another screen. But if you have questions, need guidelines, they are happy to help. Flexible to accommodate your schedule for support follow-up unlike the previous one I used, which had email only support, maybe 3 days of support a week. For a start up, this is the right software, which is getting better on monthly basis as well as it has the ability to grow with you. Although they don't have a smartphone app yet, their web site is quite view able on a cell phone. Has stripe.com, paypal and others such as integration for credit card/payment collection. Roomsy has reports which give you a good visual of your business. I am quite happy with Roomsy. I tried another one but because of the support, I will give 10 out of 10 for Roomsy. As a new startup, you need all the help to get you up and running as fast as you want to. Roomsy has helped us get to that point and continues to help, when needed. My suggestion is - go ahead and take the trial and get started and see how easy it is to get your business online fast.

Still need some more tools, reports in CSV or Excel format, more payment options to take deposits (which I believe will be out in a couple of months).

I love how I am able to see the status of my hotel at one glimpse. The channel integration and automated email confirmation feature has saved a lot of my time!

Easy to use

Can't think of any

easy daily use for my bookings

We got 10 apartments and Roomsy is really easy in use. It has a lot more features than I am currently using! Excellent value for money!

I would like an app for my phone! 11111111111111111111111111111111111111111111111111111111111111111

An easy set up, and a short learning curve. We were up and running within minutes. It gets the job done, and intuitive GUI makes sense for users. After much comparison with other online PMS, we decided on Roomsy and we highly recommend it to other property operators who want simple, easy-to-use, and effective software.

Excellent value. Easy Integration with OTAs. Simple and easy to use. Available website with independent booking engine.

Super easy set up, booking, and reporting.

Roomsy is web based. Easy to use! Does everything we want. Reports are usable by our accountant. Support has always been there when needed.